BMW Cutomer Relations

crazyinp · 04-04-2014, 03:26 PM

Quote:

Originally Posted by Big_Daddy_38

BMWNA left me a voicemail in response to my email. All she said was that "I seem to be interested in an extended warranty and that she would call back once she investigates my concerns with the car." It will take a few days for her to get back to me so I'll update when I hear more.

If anybody has had further contact like this please post the outcome. I want to be prepared for whatever she comes back with.

She will try to sell you warranty!!! HAHA

BMW will do nothing till lawyers get involved. Doesn't seem they really care what we have to say.

dixy2k · 04-04-2014, 03:30 PM

Yes, unless they feel threatened by lawsuits nothing will happen.

I wish people would really read these boards before buying BMW's in record numbers.

crazyinp · 04-04-2014, 03:50 PM

The only way for me too keep the car if I see evidence that:
1. BMW has their shit together and come up with way to clean it without taking the engine apart
2. will be covered by the extended warranty that I might purchase.

Otherwise I will just get rid of the car as soon as my warranty expired. Might as well get used E90M3 that doesn't have this issue.

AzureHaze · 04-04-2014, 03:58 PM

Quote:

Originally Posted by crazyinp

Otherwise I will just get rid of the car as soon as my warranty expired. Might as well get used E90M3 that doesn't have this issue.

But you'll have still have to get a walnut blasting done on the M3 eventually. Not saying it's as bad as dealing with our shit.

crazyinp · 04-04-2014, 04:02 PM

Quote:

Originally Posted by AzureHaze

But you'll have still have to get a walnut blasting done on the M3 eventually. Not saying it's as bad as dealing with our shit.

Actually no. M3 is the last Non DI, no issues with carbon build.

p27rpy · 04-18-2014, 12:18 PM

Contacted BMW NA via email just now. I'll post up any response I get here.

Twilight1 · 04-18-2014, 12:26 PM

They replaced my DEF and cleaned the intake at no expense to me. Also, gave me a $500 gift certificate.

konvict · 04-18-2014, 03:23 PM

Quote:

Originally Posted by Twilight1

They replaced my DEF and cleaned the intake at no expense to me. Also, gave me a $500 gift certificate.

was that dealers choice? or BMW NA?

DbLog · 04-18-2014, 03:35 PM

Quote:

Originally Posted by Twilight1

They replaced my DEF and cleaned the intake at no expense to me. Also, gave me a $500 gift certificate.

Which dealer?

Twilight1 · 04-19-2014, 09:02 AM

Quote:

Originally Posted by konvict

was that dealers choice? or BMW NA?

Both, I think.

The dealer is Grand Blanc Motorcars

dixy2k · 04-20-2014, 10:06 PM

I had a guy from BMW NA contact me back. He had no clue about our problems with the car, although I called a few months ago complaining about it. It falls on deaf ears.

cptcrunch · 04-21-2014, 03:28 PM

The few times I've contacted BMWNA, they were not very helpful. I told them my issues, they had the local dealership run the codes, and because there were no codes, the issue was declared "normal". Even though the dealer tech was able to see the issue, replicate the issue, take video of the issue and have his shop foreman see/replicate the issue, nothing was done due to the lack of codes. I argued with them about it, and basically they said: no codes? nothing to fix.

swimmbackwards · 04-21-2014, 04:44 PM

I called BMW NA a few weeks ago. They basically told me to take a hike.

135i_vs_ · 04-21-2014, 05:36 PM

Frankly, told you guys its a waste of time. BMW NA is not the right person to complain to. My complaint got published in NHTSA.GOV and it will go back to the eyes of the right people in BMW.
Hopefully more people share their technical complain there and it will get published too.

Mrchntmarine · 04-21-2014, 07:19 PM

sent an email to matthew russel. can't believe all the problem with this emissions stuff. just got rid of an Audi Q5 because of possible carbon build up, now this stuff with the diesel. Maybe i should get the extended warranty - wonder if this stuff is covered?

taibanl · 04-22-2014, 01:18 AM

Quote:

Originally Posted by 135i_vs_

Frankly, told you guys its a waste of time. BMW NA is not the right person to complain to. My complaint got published in NHTSA.GOV and it will go back to the eyes of the right people in BMW.
Hopefully more people share their technical complain there and it will get published too.

NHTSA is not going to do a damn thing about your emissions issues....look how long it took them to catch 100+lives lost bc of faulty GM ignitions.

If anything - go EPA.

135i_vs_ · 04-22-2014, 02:23 AM

Quote:

Originally Posted by taibanl

NHTSA is not going to do a damn thing about your emissions issues....look how long it took them to catch 100+lives lost bc of faulty GM ignitions.

If anything - go EPA.

In that case, guess no one is going to do anything. We are doomed!

Mrchntmarine · 04-22-2014, 04:01 PM

Quote:

Originally Posted by Mrchntmarine

sent an email to matthew russel. can't believe all the problem with this emissions stuff. just got rid of an Audi Q5 because of possible carbon build up, now this stuff with the diesel. Maybe i should get the extended warranty - wonder if this stuff is covered?

i'm happy to report that as a result of my email, I at least received a call this am from BMWNA in response and that they are going to follow my issues and report back with any tips/results. on the other hand, i'm sorry to say that again my SES light went off this morning and that now we have a catalytic converter failure - almost 30k miles and 2 weeks out of warranty. on a positive note, because the original fault was stored while the car was in warranty the dealer is working with us and offered to cover the parts and labor. Thanks BMW for helping and I hope this is the last of the SES light!!

Puerto Rican 335d · 04-22-2014, 05:12 PM

I gather Matt came to bat cause I email him and said that you were directing the email to him. On another note Matt owns a 328 DIESEL so he is getting involved as I mentioned to him all the issue we hv I believe he is indirectly looking at our site

Mrchntmarine · 04-24-2014, 03:34 PM

Quote:

Originally Posted by Mrchntmarine

i'm happy to report that as a result of my email, I at least received a call this am from BMWNA in response and that they are going to follow my issues and report back with any tips/results. on the other hand, i'm sorry to say that again my SES light went off this morning and that now we have a catalytic converter failure - almost 30k miles and 2 weeks out of warranty. on a positive note, because the original fault was stored while the car was in warranty the dealer is working with us and offered to cover the parts and labor. Thanks BMW for helping and I hope this is the last of the SES light!!

was just going by what the dealer was telling me in that they were going to cover the parts and labor. come to find out, I guess they should be as the warranty is 8yrs and 80,000 miles for the catalytic converter according to the manual. I guess that's why they offered

Big_Daddy_38 · 04-24-2014, 06:13 PM

Quote:

Originally Posted by Big_Daddy_38

BMWNA left me a voicemail in response to my email. All she said was that "I seem to be interested in an extended warranty and that she would call back once she investigates my concerns with the car." It will take a few days for her to get back to me so I'll update when I hear more.

If anybody has had further contact like this please post the outcome. I want to be prepared for whatever she comes back with.

I got another call from BMW USA today. They offered to sell me the Gold extended warranty for 1/2 price. I don't see anywhere in the extended warranties that emissions equipment are covered. I'll have to find out the cost of that option and make sure i understand what is not covered.

I'm still leaning toward the Ecotune and Iaknown options...

dixy2k · 04-24-2014, 10:06 PM

I called BMWNA Tuesday and Wednesday to see what is going in with the Real Time Traffic Information. It has been stuck since Saturday.
They knew immediately who I am and what car I drive without me telling them anything in this regard.
The second time I called, the rep said "I see you called earlier".

They can see my info and what I call about, but there is no info regarding our complaints with the emission system??? WTF???

04-04-2014, 03:30 PM	#46
dixy2k Major 89 Rep 1,151 Posts Drives: 335d Join Date: Nov 2009 Location: CA iTrader: (0)	Yes, unless they feel threatened by lawsuits nothing will happen. I wish people would really read these boards before buying BMW's in record numbers.
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04-04-2014, 03:50 PM	#47
crazyinp Major 326 Rep 1,301 Posts Drives: BMW Join Date: Jul 2011 Location: Bay Area iTrader: (5) Garage List 2022 BMW X5e [0.00] 2023 BMW X5M [0.00]	The only way for me too keep the car if I see evidence that: 1. BMW has their shit together and come up with way to clean it without taking the engine apart 2. will be covered by the extended warranty that I might purchase. Otherwise I will just get rid of the car as soon as my warranty expired. Might as well get used E90M3 that doesn't have this issue.
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04-18-2014, 12:18 PM	#50
p27rpy Private 92 Rep 87 Posts Drives: 2020 BMW M2C Join Date: Feb 2014 Location: Denver, CO iTrader: (0) Garage List 2020 BMW M2 Competi ... [0.00] 2008 Porsche Cayman S [0.00] 2016 BMW 328i [0.00]	Contacted BMW NA via email just now. I'll post up any response I get here.
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04-18-2014, 12:26 PM	#51
Twilight1 First Lieutenant 25 Rep 361 Posts Drives: Tuned SHO Join Date: Jul 2009 Location: MI iTrader: (0)	They replaced my DEF and cleaned the intake at no expense to me. Also, gave me a $500 gift certificate.
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04-20-2014, 10:06 PM	#55
dixy2k Major 89 Rep 1,151 Posts Drives: 335d Join Date: Nov 2009 Location: CA iTrader: (0)	I had a guy from BMW NA contact me back. He had no clue about our problems with the car, although I called a few months ago complaining about it. It falls on deaf ears.
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04-21-2014, 03:28 PM	#56
cptcrunch Captain Crunch 169 Rep 547 Posts Drives: 2016 340i Join Date: May 2011 Location: Cincinnati iTrader: (0)	The few times I've contacted BMWNA, they were not very helpful. I told them my issues, they had the local dealership run the codes, and because there were no codes, the issue was declared "normal". Even though the dealer tech was able to see the issue, replicate the issue, take video of the issue and have his shop foreman see/replicate the issue, nothing was done due to the lack of codes. I argued with them about it, and basically they said: no codes? nothing to fix. __________________ On Order (in transit): BMW iX 50, Oxide Grey Retired: BMW Welt Delivery 4/14/16: European Delivery - 2016 340i EBII/Saddle - ZMP \| ZCW \| ZDA \| ZLP \| ZTP \| M Adaptive \| Rear Shades \| MPPSK Before and After Dyno Retired: 2011 335D Space Grey/Black - ZSP \| ZPP \| ZCW \| 6FL \| Sat Radio \| Nav \| $600 Base Audio Upgrade
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04-21-2014, 04:44 PM	#57
swimmbackwards New Member 0 Rep 26 Posts Drives: 335d Join Date: Dec 2013 Location: SW iTrader: (0)	I called BMW NA a few weeks ago. They basically told me to take a hike.
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04-21-2014, 05:36 PM	#58
135i_vs_ Captain 75 Rep 697 Posts Drives: M5, 135i, 335d, F10 550xi Join Date: Sep 2011 Location: CT iTrader: (0)	Frankly, told you guys its a waste of time. BMW NA is not the right person to complain to. My complaint got published in NHTSA.GOV and it will go back to the eyes of the right people in BMW. Hopefully more people share their technical complain there and it will get published too.
	Appreciate 0 Quote

04-21-2014, 07:19 PM	#59
Mrchntmarine Private First Class 19 Rep 151 Posts Drives: 335d (sold) Join Date: Jul 2009 Location: LA iTrader: (0)	I'm in sent an email to matthew russel. can't believe all the problem with this emissions stuff. just got rid of an Audi Q5 because of possible carbon build up, now this stuff with the diesel. Maybe i should get the extended warranty - wonder if this stuff is covered? __________________ 2005 Mercedes SL55 (sold) 2006 Range Rover HSE (sold) 2006 Porsche 911 C4S Cab 2010 BMW X5 Diesel (sold)2010 335D (sold) 2010 Range Rover HSE (sold)2012 Q5 TDI (sold) 2014 Q5 TDI 2016 Audi A6(sold) 2023 Porsche CayenneGTS - sold. 2024 Cayenne POS - getting ready to sell
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04-22-2014, 05:12 PM	#63
Puerto Rican 335d Brigadier General 236 Rep 3,488 Posts Drives: Montego Blue 335d Join Date: Jun 2011 Location: Puerto Rico(Dominican Republic 03/2017) iTrader: (0)	I gather Matt came to bat cause I email him and said that you were directing the email to him. On another note Matt owns a 328 DIESEL so he is getting involved as I mentioned to him all the issue we hv I believe he is indirectly looking at our site
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04-24-2014, 10:06 PM	#66
dixy2k Major 89 Rep 1,151 Posts Drives: 335d Join Date: Nov 2009 Location: CA iTrader: (0)	I called BMWNA Tuesday and Wednesday to see what is going in with the Real Time Traffic Information. It has been stuck since Saturday. They knew immediately who I am and what car I drive without me telling them anything in this regard. The second time I called, the rep said "I see you called earlier". They can see my info and what I call about, but there is no info regarding our complaints with the emission system??? WTF???
	Appreciate 0 Quote