Bought a e92 now having major problems with the dealer

PMP · 09-28-2006, 08:41 PM

If I am reading the situation correctly, BMW (the company, not the dealership) is saying that they have no record of an extended warrantly in effect on this car.

So, a more analogous situation would be if you bought, say, a spare tire for your car. You drive off the lot and the next day the dealer calls you and tells you that there is, in fact, no spare tire in your trunk and they are sorry and will give you your money back.

The advice to just ignore the dealer will inevitably lead to your needing that "spare tire" and when you do you will realize that it does not exist.

So, you may very well have purchased the warranty (spare tire) but the dealer never delivered it to you!

You have two options:

1) Force the dealer to purchase, from BMW, the agreed upon and paid for extended warranty. If they won't and this is your choice, you may have to file a lawsuit. I'm struggling to understand why the dealer doesn't just deliver the warranty (understand it is an intangible thing, a contract, and they never really deliver anything).

2) Go pick up your refund. I'd agree that they should give you the full MSRP and adjust the profit on the car. It was a package deal and economically it looks a lot like a bait and switch.

Ok - there is a third option - you could insist that they refund the purchase price of the car and you walk away. Of course, if you do that you won't have the car. Do you want that? Didn't think so!

Brett · 09-28-2006, 09:32 PM

Quote:

Originally Posted by PMP

The advice to just ignore the dealer will inevitably lead to your needing that "spare tire" and when you do you will realize that it does not exist.

Exactly why I suggested if the OP insists on having the extended warranty that he gets it clarified immediately.

Then again, I would take the refund for the warranty and consider yourself lucky. The only reason I could think you would want to insist it is included is that your company gives you a car allowance and you want to milk it for all its worth.

-Brett

Ninjaneer · 09-28-2006, 10:32 PM

Quote:

Originally Posted by Rick1-10

I have another call into the dealer. I wonder what the story will be now.. Here is the situation.. They told me the warranty would be more expensive in a few years.. Besides that, I was able to negotiate $500 off the warranty. I'm unsure if you guys know about how expensive turbos are but I have a Supra TT and replacing the turbos cost about $6,000.. 6 years and 100,000 is a nice security blanket for only 2 grand in my eyes.

This is the first I've heard of the warranty costing more the longer you wait. What I heard, both from my CA and the reply I got (and posted here today) from BMW, was that it can be purchased anytime before your standard warranty expires... no mention of it being more costly... unless that's some fineprint you find out at the time of purchase!

Brett · 09-28-2006, 11:09 PM

Quote:

Originally Posted by Ninjaneer

This is the first I've heard of the warranty costing more the longer you wait. What I heard, both from my CA and the reply I got (and posted here today) from BMW, was that it can be purchased anytime before your standard warranty expires... no mention of it being more costly... unless that's some fineprint you find out at the time of purchase!

It would only be higher due to price inflation, its a safe bet it will not cost exactly the same four years from now. However, the increase would be minor and easily recoverable by investing in even the most conservative of markets.

-Brett

mkoesel · 09-29-2006, 01:02 AM

Quote:

Originally Posted by Rick1-10

Just called BMWNA and they say a warranty is available for my car but It's not show I have one on their system. They are also telling me they can't help me and that all BMW dealerships are individually owned and operated. They tell me if I write a letter to BMW the administration office will respond with either a letter or a phone call..

Is the extended warranty that is specified in your purchase agreement, in fact, the one that BMWNA offers (as opposed to a third party)? If so, then the dealership has lied to you, straight up. This is an open and shut case, IMHO. Just call a lawyer and sue them for breach of contract.

azbmw · 09-29-2006, 01:28 AM

Assuming you have this deal in writing; I'd start with talking to the dealer. If he doesn't give the promised warranty then suggest possible legal action. Keep in mind if the dealer doesnt give in he will ask you to leave and all lines of communication with the dealership will be over. At this point you formally complain to BMW NA. And after they dont resolve the issue you go the expensive route of suing. It will likely be more expensive than $500 to sue so taking a refund and buying the warranty at another dealership will be cheaper and less hassle.

It shouldn't have to go that far over a warranty that the dealership is only loosing $500 off MSRP (your deal). I've got to imagine the markup on extended warranties is huge and they are still making a couple bucks even at $500 off. You may be enough nuisance that they will resign to not making a big profit on the warranty just to make you go away.

After this is all over I would look into a new dealership. I wouldnt feel comfortable taking my car for service at a place that tried to screw me and that I had to threaten civil action.

Whatever you do, dont ignore this. Worst advice ever (sorry to those that suggested). The dealer notified you about this issue now. Depending on your state the statute of limitations for legal action most likely will have expired in 4 years. Ignoring this could leave you with no refund, no warranty and no recourse.

Brunotheboxer · 09-29-2006, 12:28 PM

Quote:

Originally Posted by Rick1-10

I'm unsure if you guys know about how expensive turbos are but I have a Supra TT and replacing the turbos cost about $6,000.. 6 years and 100,000 is a nice security blanket for only 2 grand in my eyes.

i agree with you on this one. but will the extended warrenty expire before you hit 6 years or 100,000 and will it cover the cost of the tubos if they fail?

MrSilver · 09-29-2006, 12:48 PM

Quote:

Originally Posted by Rick1-10

Went in to look at the car, got a price on the car, got a price on the trade and got a price on the warranty. Everything went on the invoice.. Based on all of that I Paid the invoice.. next few days they are telling me the warranty that they sold me was not valid and they wanted to refund my money on the warranty. That is it.. Now just waiting for the owner to call me back..

I'm guessing it was Mrs. White in the Kitchen with the Lead Pipe.

Josh49 · 09-30-2006, 07:39 AM

Quote:

Originally Posted by Rick1-10

After talking to the dealer again and BMW NA they give in and I now have a 100,000 mile warranty.. And yes It covers the turbos.

Congrats!!

Now go out and do some victory laps to celebrate!!

Ninjaneer · 09-30-2006, 09:48 AM

Quote:

Originally Posted by Rick1-10

After talking to the dealer again and BMW NA they give in and I now have a 100,000 mile warranty.. And yes It covers the turbos.

Congrats. Did they offer any explanation on why they had to go through all this trouble?

09-28-2006, 08:41 PM	#67
PMP Second Lieutenant 5 Rep 233 Posts Drives: 2006 330i Sedan Join Date: Sep 2006 Location: Tampa iTrader: (0)	If I am reading the situation correctly, BMW (the company, not the dealership) is saying that they have no record of an extended warrantly in effect on this car. So, a more analogous situation would be if you bought, say, a spare tire for your car. You drive off the lot and the next day the dealer calls you and tells you that there is, in fact, no spare tire in your trunk and they are sorry and will give you your money back. The advice to just ignore the dealer will inevitably lead to your needing that "spare tire" and when you do you will realize that it does not exist. So, you may very well have purchased the warranty (spare tire) but the dealer never delivered it to you! You have two options: 1) Force the dealer to purchase, from BMW, the agreed upon and paid for extended warranty. If they won't and this is your choice, you may have to file a lawsuit. I'm struggling to understand why the dealer doesn't just deliver the warranty (understand it is an intangible thing, a contract, and they never really deliver anything). 2) Go pick up your refund. I'd agree that they should give you the full MSRP and adjust the profit on the car. It was a package deal and economically it looks a lot like a bait and switch. Ok - there is a third option - you could insist that they refund the purchase price of the car and you walk away. Of course, if you do that you won't have the car. Do you want that? Didn't think so!
	Appreciate 0 Quote

09-29-2006, 01:28 AM	#72
azbmw Private First Class 4 Rep 120 Posts Drives: rickshaw Join Date: Feb 2006 Location: Scottsdale, AZ iTrader: (0)	Assuming you have this deal in writing; I'd start with talking to the dealer. If he doesn't give the promised warranty then suggest possible legal action. Keep in mind if the dealer doesnt give in he will ask you to leave and all lines of communication with the dealership will be over. At this point you formally complain to BMW NA. And after they dont resolve the issue you go the expensive route of suing. It will likely be more expensive than $500 to sue so taking a refund and buying the warranty at another dealership will be cheaper and less hassle. It shouldn't have to go that far over a warranty that the dealership is only loosing $500 off MSRP (your deal). I've got to imagine the markup on extended warranties is huge and they are still making a couple bucks even at $500 off. You may be enough nuisance that they will resign to not making a big profit on the warranty just to make you go away. After this is all over I would look into a new dealership. I wouldnt feel comfortable taking my car for service at a place that tried to screw me and that I had to threaten civil action. Whatever you do, dont ignore this. Worst advice ever (sorry to those that suggested). The dealer notified you about this issue now. Depending on your state the statute of limitations for legal action most likely will have expired in 4 years. Ignoring this could leave you with no refund, no warranty and no recourse.
	Appreciate 0 Quote