Dealer crashed my car: advice please!

parapaul · 08-07-2010, 05:42 AM

That's an hell of a repair for an alleged low-speed incident within the workshop!

On the upside, it looks like they're making a thorough job of the repair, and I think you'd be able to legitimately deny you'd ever been in a collision come resale time...

BlackCat · 08-07-2010, 08:21 AM

OK, just back from the dealer (again!) and in principle they are willing to take my car at a decent trade in value against a heavily discounted new model to the same spec. I'll be out of pocket by about £5K, but that's not a lot for the past year of motoring given the usual first year depreciation. They have still to come back to me with the full details, and potentially they will need to register the car first to get some value from BMW UK, but it is looking vaguely positive and hopeful.

BC

kend · 08-07-2010, 08:22 AM

Quote:

Originally Posted by Carrera RSR

Yes and its that 'fuck everyone and anyone who gets in my way and take heed 'cus I'll pop a cap in yer ass' which is causing all this aggression every day. I'm fed up with it in my life from customers, colleagues and twats on the road who get aggressive whilst behind some metal and glass.

I'm fine with firm discussion and negotiation to get the best deal but I'm pissed off with the aggression in all forms of work, personal and forum that goes with it.

This quote above is so sensible a lot of people should read the above and think about it

Ham09 · 08-07-2010, 11:28 AM

Quote:

Originally Posted by BlackCat

OK, just back from the dealer (again!) and in principle they are willing to take my car at a decent trade in value against a heavily discounted new model to the same spec. I'll be out of pocket by about £5K, but that's not a lot for the past year of motoring given the usual first year depreciation. They have still to come back to me with the full details, and potentially they will need to register the car first to get some value from BMW UK, but it is looking vaguely positive and hopeful.

BC

Glad they are playing ball. Sounds like you and the dealer might find some middle ground on a replacement car

parapaul · 08-07-2010, 12:25 PM

Nice that you're in a position to take them up on an offer like that - sounds like the best possible solution

SoYank · 08-07-2010, 12:37 PM

Quote:

Originally Posted by willhollin

You wanna step outside and say that?

Will, I think it's 4-1 against you now.

BlackCat · 08-07-2010, 01:06 PM

Quote:

Originally Posted by parapaul

Nice that you're in a position to take them up on an offer like that - sounds like the best possible solution

Yep, although yet to see the detail.

Assuming I go ahead with a new order, are there any new options I should be looking at? The only thing I can think of is the 6NF option which wasn't available when I bought the last one. Otherwise it will be fully loaded with professional nav, business speaker system, 19" alloys, DCT box, PDC front and rear, Bluetooth, USB, heated seats and so on.

BC

toxicnerve · 08-07-2010, 04:06 PM

Pray tell, what is 6NF?

rickwjenn · 08-07-2010, 04:39 PM

Quote:

Originally Posted by BlackCat

OK, just back from the dealer (again!) and in principle they are willing to take my car at a decent trade in value against a heavily discounted new model to the same spec. I'll be out of pocket by about £5K, but that's not a lot for the past year of motoring given the usual first year depreciation. They have still to come back to me with the full details, and potentially they will need to register the car first to get some value from BMW UK, but it is looking vaguely positive and hopeful.

BC

This is great - go down this path and turn an unfortunate bit of luck into a new car. This is only way you will get that original feeling back about your "pride and joy"...

ShereKhan · 08-07-2010, 05:16 PM

Quote:

Originally Posted by BlackCat

OK, just back from the dealer (again!) and in principle they are willing to take my car at a decent trade in value against a heavily discounted new model to the same spec.
BC

I think this is a good outcome for you BC. If you've spent 100k with them so far and they are doing this. It shows they value your custom and recognise their mistake. The man at the top was prob wheeled in to show you that its been acknowledged as a cock up by them and has been suitably escalated in the company.

BlackCat · 08-11-2010, 07:24 AM

Further update: the dealer has offered me £6,250 as a cost to change into a more or less identical vehicle. This is getting there, but I had given him £5K as the target and they would need to register the vehicle first so I would end up being the second owner on the logbook.

Given that I'd expect to get something like a 9-10% discount off a new car bringing the cost to £46K and that my old car would go on the forecourt stickered at £39K, so this feels as if they are not exactly taking much pain.

I have given them my position which is more or less meeting halfway on the figure (i.e. 5.5K) and/or doing something creative with some more options which might be palatable in terms of dealer margin, but I'm interested to hear what people think.

BC

BlackCat · 08-11-2010, 01:40 PM

And hopefully final update: £5,500 as cost to change to a new car of same spec (adding smartphone integration and service inclusive) with a loan car between now and the new car's arrival.

I'm OK with this: they are taking some pain and I get a shiny new car with better voice recognition (the Nuance system on the F10 I've been driving is fantastic) for the initial inconvenience and ongoing hassle. Plus I'm hopeful that the new style (313?) 19" rims won't be as prone to cracking as the ones on my old car.

Thanks for the support/help over the past couple of days.

BC

pjs · 08-11-2010, 01:45 PM

Quote:

Originally Posted by BlackCat

And hopefully final update: £5,500 as cost to change to a new car of same spec (adding smartphone integration and service inclusive) with a loan car between now and the new car's arrival.

I'm OK with this: they are taking some pain and I get a shiny new car with better voice recognition (the Nuance system on the F10 I've been driving is fantastic) for the initial inconvenience and ongoing hassle. Plus I'm hopeful that the new style (313?) 19" rims won't be as prone to cracking as the ones on my old car.

Thanks for the support/help over the past couple of days.

BC

Result, glad you're happy

JLR1969 · 08-11-2010, 02:32 PM

Good result and fair play to the dealer for doing the right thing.

225_AB · 08-11-2010, 05:45 PM

Seems like a fair result all round.

AlanQS · 08-12-2010, 04:51 AM

As you say, they don't appear to be taking too much pain really (though they still have to fix your old car). That would make me uncomfortable about them registering the car first - a move that is only for their benefit - none for you - and I'm always happier when there is some mutual self-interest.

On the plus side for you, first year's depreciation is only costing you £5,500 - which is a great number whichever way you look at it and you have the bonus of fitting any spec items which you wish you had had, in the previous car - and some items even work better as well.

MEGA · 08-12-2010, 06:44 AM

If the car is not cat d / cat c after this (which if repaired privately and not be insurers - obviously it won't be..) - then there is no obligation to inform anyone it has ever been in an accident.

so get it repaired. get your compensation.. etc. but as long as it drives fine after: stop thinking about it. problem solved

kaishang · 08-12-2010, 08:41 AM

That's a pretty good outcome; glad everything worked out.

Quote:

Originally Posted by BlackCat

And hopefully final update: £5,500 as cost to change to a new car of same spec (adding smartphone integration and service inclusive) with a loan car between now and the new car's arrival.

I'm OK with this: they are taking some pain and I get a shiny new car with better voice recognition (the Nuance system on the F10 I've been driving is fantastic) for the initial inconvenience and ongoing hassle. Plus I'm hopeful that the new style (313?) 19" rims won't be as prone to cracking as the ones on my old car.

Thanks for the support/help over the past couple of days.

BC

Oli · 08-12-2010, 09:34 AM

Quote:

Originally Posted by MEGA

If the car is not cat d / cat c after this (which if repaired privately and not be insurers - obviously it won't be..) - then there is no obligation to inform anyone it has ever been in an accident.

Just to clarify, even if a car is repaired by insurers it doesnt get put on the Vehicle Alret Register, its only when they have decided not to repair and payout instead.

MEGA · 08-12-2010, 10:36 AM

yeah - i did mean to clarify that as well.

no need to mention anything anyway.

but sounds like things have moved on sufficiently since then anyway. just wanted to point it out

misterS3 · 08-12-2010, 10:59 AM

Sounds like a decent result. Maybe not brilliant but certainly far better than a boot......

08-07-2010, 05:42 AM	#67
parapaul Colonel 122 Rep 2,216 Posts Drives: E91 330d M Sport Join Date: May 2010 Location: Stoke on Trent iTrader: (1) Garage List 2007 E91 330D MSport [0.00]	That's an hell of a repair for an alleged low-speed incident within the workshop! On the upside, it looks like they're making a thorough job of the repair, and I think you'd be able to legitimately deny you'd ever been in a collision come resale time...
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08-07-2010, 08:21 AM	#68
BlackCat New Member 2 Rep 16 Posts Drives: E93 335i M Sport DCT Join Date: May 2009 Location: London, UK iTrader: (0)	OK, just back from the dealer (again!) and in principle they are willing to take my car at a decent trade in value against a heavily discounted new model to the same spec. I'll be out of pocket by about £5K, but that's not a lot for the past year of motoring given the usual first year depreciation. They have still to come back to me with the full details, and potentially they will need to register the car first to get some value from BMW UK, but it is looking vaguely positive and hopeful. BC __________________ Next: E93 335i M Sport DCT (same again please) Was: E93 335i M Sport DCT (crashed by dealer!) Was: E60 535d DMS, E63 M6 coupé, E46 M3 cabriolet, E39 535i
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08-07-2010, 12:25 PM	#71
parapaul Colonel 122 Rep 2,216 Posts Drives: E91 330d M Sport Join Date: May 2010 Location: Stoke on Trent iTrader: (1) Garage List 2007 E91 330D MSport [0.00]	Nice that you're in a position to take them up on an offer like that - sounds like the best possible solution
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08-07-2010, 04:06 PM	#74
toxicnerve Colonel 96 Rep 2,834 Posts Drives: E92 335d M-Sport Join Date: Jul 2009 Location: UK iTrader: (2)	Pray tell, what is 6NF?
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08-11-2010, 07:24 AM	#77
BlackCat New Member 2 Rep 16 Posts Drives: E93 335i M Sport DCT Join Date: May 2009 Location: London, UK iTrader: (0)	Further update: the dealer has offered me £6,250 as a cost to change into a more or less identical vehicle. This is getting there, but I had given him £5K as the target and they would need to register the vehicle first so I would end up being the second owner on the logbook. Given that I'd expect to get something like a 9-10% discount off a new car bringing the cost to £46K and that my old car would go on the forecourt stickered at £39K, so this feels as if they are not exactly taking much pain. I have given them my position which is more or less meeting halfway on the figure (i.e. 5.5K) and/or doing something creative with some more options which might be palatable in terms of dealer margin, but I'm interested to hear what people think. BC __________________ Next: E93 335i M Sport DCT (same again please) Was: E93 335i M Sport DCT (crashed by dealer!) Was: E60 535d DMS, E63 M6 coupé, E46 M3 cabriolet, E39 535i
	Appreciate 0 Quote

08-11-2010, 01:40 PM	#78
BlackCat New Member 2 Rep 16 Posts Drives: E93 335i M Sport DCT Join Date: May 2009 Location: London, UK iTrader: (0)	And hopefully final update: £5,500 as cost to change to a new car of same spec (adding smartphone integration and service inclusive) with a loan car between now and the new car's arrival. I'm OK with this: they are taking some pain and I get a shiny new car with better voice recognition (the Nuance system on the F10 I've been driving is fantastic) for the initial inconvenience and ongoing hassle. Plus I'm hopeful that the new style (313?) 19" rims won't be as prone to cracking as the ones on my old car. Thanks for the support/help over the past couple of days. BC __________________ Next: E93 335i M Sport DCT (same again please) Was: E93 335i M Sport DCT (crashed by dealer!) Was: E60 535d DMS, E63 M6 coupé, E46 M3 cabriolet, E39 535i
	Appreciate 0 Quote

08-11-2010, 02:32 PM	#80
JLR1969 Major General 1837 Rep 7,000 Posts Drives: Kubota GR1600 Join Date: Dec 2008 Location: England iTrader: (1)	Good result and fair play to the dealer for doing the right thing.
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08-11-2010, 05:45 PM	#81
225_AB Major 67 Rep 1,374 Posts Drives: M235i Join Date: May 2010 Location: buckinghamshire iTrader: (1) Garage List 2014 M235i [0.00] 2009 BMW 330D [0.00]	Seems like a fair result all round.
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08-12-2010, 04:51 AM	#82
AlanQS Colonel 248 Rep 2,815 Posts Drives: Jaguar XE P250 HSE Join Date: Jan 2008 Location: Glasgow iTrader: (0) Garage List 2016 430i m-sport G ... [0.00]	As you say, they don't appear to be taking too much pain really (though they still have to fix your old car). That would make me uncomfortable about them registering the car first - a move that is only for their benefit - none for you - and I'm always happier when there is some mutual self-interest. On the plus side for you, first year's depreciation is only costing you £5,500 - which is a great number whichever way you look at it and you have the bonus of fitting any spec items which you wish you had had, in the previous car - and some items even work better as well.
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08-12-2010, 06:44 AM	#83
MEGA Dieseasal 208 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	If the car is not cat d / cat c after this (which if repaired privately and not be insurers - obviously it won't be..) - then there is no obligation to inform anyone it has ever been in an accident. so get it repaired. get your compensation.. etc. but as long as it drives fine after: stop thinking about it. problem solved __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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08-12-2010, 10:36 AM	#86
MEGA Dieseasal 208 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	yeah - i did mean to clarify that as well. no need to mention anything anyway. but sounds like things have moved on sufficiently since then anyway. just wanted to point it out __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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08-12-2010, 10:59 AM	#87
misterS3 Lieutenant Colonel 73 Rep 1,733 Posts Drives: X70 on the way Join Date: Aug 2008 Location: Glasgow iTrader: (0)	Sounds like a decent result. Maybe not brilliant but certainly far better than a boot......
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