[Z4 Beemer]

You not going to post up a copy of the letter, for us all to see??

[dxb335d]

yes i will do, give me some time... it is safe to do so do you think Gordon>?

[peterg1965]

Originally Posted by vivekk

Now, no more talk of your dad's potentially f*cked engine, ok!

Viv

nicely summed up Viv

[Bumps]

Originally Posted by dxb335d

and what im annoyed about is that everyone is like ''your car is ok''

how the hell can you say that..

Well done for finally seeing the light Carlos and writing to your dealer and BMW UK. But if you're so convinced that something's wrong, then get it checked before you do yourself a mischief. We might not be able to say categorically that no harm was done, but we can do so with more certainty that you can say something was harmed. See what I mean? So get the car checked, by BMW UK if necessary, or another dealer, then, if anything is wrong, I'm sure we'll all happily eat our hats and say you were right all along.

Originally Posted by ChrisMWard

Just to stir it up a little more, there have been problems with the low oil level sensor on BMW six cylinder diesels. They were showing low oil when the dipstick was showing full.

NOOOOOOOOOOOOOOOOOO!!!!!!!

Here we go again.............

[Z4 Beemer]

Safe? You mean in case BMW/the dealer is aware of this forum/thread? I don't think there is anything wrong in saying "this is the letter I am going to send to BMW/the dealer"...

I think you have probably already made an impression on them by calling them "incompetant tossers" and refer to the technician as a "dumb c***"!!!

[Z4 Beemer]

Originally Posted by peterg1965

nicely summed up Viv

Someone should make you a moderator Viv

[vivekk]

Originally Posted by dxb335d

yes i will do, give me some time... it is safe to do so do you think Gordon>?

Very safe indeed, Carletterwriter.

I think I speak on behalf of all of us, when I say we'd love to read what you've written!

We could post it as a 'sticky' template, just in case future members end up in a similar situation & need to similarly vent their frustration.

Originally Posted by peterg1965

nicely summed up Viv

Thanks Pete- I thought you'd like that!

Viv

[dxb335d]

Originally Posted by Z4 Beemer

Safe? You mean in case BMW/the dealer is aware of this forum/thread? I don't think there is anything wrong in saying "this is the letter I am going to send to BMW/the dealer"...

I think you have probably already made an impression on them by calling them "incompetant tossers" and refer to the technician as a "dumb c***"!!!

i didnt say that to their faces

[Bumps]

Originally Posted by Z4 Beemer

I think you have probably already made an impression on them by calling them "incompetant tossers" and refer to the technician as a "dumb c***"!!!

Oh yes! If they have been reading I'm sure they'll be only too happy to help...... They're probably having new name badges made up right now.

[dxb335d]

Originally Posted by Z4 Beemer

You not going to post up a copy of the letter, for us all to see??

Below is a copy of the letter sent to the Dealer Principle of the Dealership which serviced my car!

* i have removed the dealers, and my address from the letter*



Dear Mr Jolly, Reference **O7DXB service

I bought a £41,500 BMW 335d because I was convinced it was the best manufactured diesel performance coupe on the market supported by the most professional dealer network in the market place.
Why do I pay £401.60 for a BMW service? Assurance, warranty, peace of mind and to ensure the longevity of the life of the motor! The same reasons that I use BP Ultimate Diesel fuel!
Well what a disappointment it was to find when arriving home at ******* that the oil level was at the minimum. How many litres does it take to reach the minimum?
Five litres? Why did you charge me for seven and a half? Did the mechanic think he was servicing a 4 cylinder engine with a smaller sump capacity? Is your oil dispenser faulty? Of course these are not the issues. The issue is that you allowed the car out of the workshop without checking its level. This clearly demonstrates your lack of the appropriate standards. How can I trust that you are completing the rest of the service correctly? When I have had a 15 year relationship with my local garage who would carry out the service for £140.00 . Why should I use the BMW franchised dealer network for the servicing? Because I want the warranty, assurance and peace of mind that the job has been done to the BMW manufacturers recommended standard. Well you have failed.!!
I have travelled 16 miles from your workshop to my home up and down hills where potentially the engine and turbos could be starved of oil. Furthermore the mileage recorded on the speedometer at the point of collection was 6 miles more than that recorded in the service book. Where was it taken and was this after the service and if so it further compounds my concerns about the low level of oil.
I wish to have a copy of the engineers report from the service and from the call out made to my home that you reluctantly agreed to after initially suggesting I drive the car back to your workshop when it is short of oil. Another shock for me! This was following your first suggestion for me to buy a litre of oil,top it up myself and send you the bill.Does this mean I can do my own oil service ? What if there was an oil leak! Doh!The engine was topped up by your engineer using 1.75 litres of oil! I am lost for words and ask for your advice on what action I should now take regarding the potential long term damage that may have been inflicted on my car.
I look forward to hearing from you as soon as possible.
Yours sincerely


Carl *****

[mjh93sa]

Originally Posted by ChrisMWard

Just to stir it up a little more, there have been problems with the low oil level sensor on BMW six cylinder diesels. They were showing low oil when the dipstick was showing full.

The X5 we have at work had its sensor changed under warranty.

Regards

Chris

Originally Posted by dxb335d

if that is true, then i would say even if oil pressure had dropped off momentarily them the alarm bells would have not rung obviously


now im depressed

Two different things Carl. BMW fit a low level sensor as well as a pressure sensor. Therfore you should get a low level reported well before the pressure drops. Stops those expensive problems you're worried about.

Good lad on the letter. Don't let them get away with it, but I think you could be a little bit calmer about it.

[vivekk]

Originally Posted by Bumps

Oh yes! If they have been reading I'm sure they'll be only too happy to help...... They're probably having new name badges made up right now.

They're doing it as we speak!

Viv

[RockIt]

Originally Posted by dxb335d

Below is a copy of the letter sent to the Dealer Principle of the Dealership which serviced my car!

* i have removed the dealers, and my address from the letter*



Dear Mr Jolly, Reference **O7DXB service

I bought a £41,500 BMW 335d because I was convinced it was the best manufactured diesel performance coupe on the market supported by the most professional dealer network in the market place.
Why do I pay £401.60 for a BMW service? Assurance, warranty, peace of mind and to ensure the longevity of the life of the motor! The same reasons that I use BP Ultimate Diesel fuel!
Well what a disappointment it was to find when arriving home at ******* that the oil level was at the minimum. How many litres does it take to reach the minimum?
Five litres? Why did you charge me for seven and a half? Did the mechanic think he was servicing a 4 cylinder engine with a smaller sump capacity? Is your oil dispenser faulty? Of course these are not the issues. The issue is that you allowed the car out of the workshop without checking its level. This clearly demonstrates your lack of the appropriate standards. How can I trust that you are completing the rest of the service correctly? When I have had a 15 year relationship with my local garage who would carry out the service for £140.00 . Why should I use the BMW franchised dealer network for the servicing? Because I want the warranty, assurance and peace of mind that the job has been done to the BMW manufacturers recommended standard. Well you have failed.!!
I have travelled 16 miles from your workshop to my home up and down hills where potentially the engine and turbos could be starved of oil. Furthermore the mileage recorded on the speedometer at the point of collection was 6 miles more than that recorded in the service book. Where was it taken and was this after the service and if so it further compounds my concerns about the low level of oil.
I wish to have a copy of the engineers report from the service and from the call out made to my home that you reluctantly agreed to after initially suggesting I drive the car back to your workshop when it is short of oil. Another shock for me! This was following your first suggestion for me to buy a litre of oil,top it up myself and send you the bill.Does this mean I can do my own oil service ? What if there was an oil leak! Doh!The engine was topped up by your engineer using 1.75 litres of oil! I am lost for words and ask for your advice on what action I should now take regarding the potential long term damage that may have been inflicted on my car.
I look forward to hearing from you as soon as possible.
Yours sincerely


Carl *****

I'm particularly impressed with the use of the classic Simpson's phrase, 'Doh'. This demonstrates an enviable ability to interject popular culture into a formal letter of complaint. I'd sure as hell be impressed. The use of the first person at the beginning of the letter is also noteworthy.

Piss taking aside, hope you get a positive response.

[Bumps]

Originally Posted by vivekk

They're doing it as we speak!

Viv

[dxb335d]

Originally Posted by RockIt

I'm particularly impressed with the use of the classic Simpson's phrase, 'Doh'. This demonstrates an enviable ability to interject popular culture into a formal letter of complaint. I'd sure as hell be impressed. The use of the first person at the beginning of the letter is also noteworthy.

Piss taking aside, hope you get a positive response.

Honestly do you think the letter is any good?

well i took it for the service, i paid for the service, i drive the car everyday.. i needed to write it from me.. no point getting daddy to sign it

[RockIt]

Originally Posted by dxb335d

Honestly do you think the letter is any good?

well i took it for the service, i paid for the service, i drive the car everyday.. i needed to write it from me.. no point getting daddy to sign it

Honestly...I think that it really needs to be restructured. Make your points politely but firmly and consider using bullet points to ensure that the letter is succint. Don't use non-standard English. Slang is an absolute no-no in a formal letter. Avoid the exclamation mark and consider your use of questions.

Draft what you want to say
Write it out
Re-read and re-structure
Ask someone to check it over

http://www.usingenglish.com/resource...r-writing.html

[silverbmwz3]

I'd drop the "Doh"
And stop referring to a 400 quid "service" - brakes etc. aren't part of the service presumably?
I'd not start a sentence with "When I have had...." that one doesn't seem to make sense.
Structure it with spacing and bullet points, number the questions if you like. Try to remain calm but firm.

Good start. Definitely drop the "doh" !

[Z4 Beemer]

Carl, I actually counted 9 questions in your letter, although you do summarise by asking: "for your advice on what action I should now take regarding the potential long term damage that may have been inflicted on my car".

I think you need to ask yourself what you want from all of this. I am guessing that the dealer will be extremely apologetic and assure you that no long term damage has been done... what more do you want to hear? Are you looking for compensation of some kind, do you want the Technician that serviced the car sacked... ask yourself what you want the outcome of your complaint to be.

I nearly choked on my lunch when I read your comment: "I am lost for words"

To be honest, you might get peace of mind a lot quicker by just speaking to the Service Manager, either over the phone or in person.

Good luck.

[silverbmwz3]

I agree with Z4's comments apart from speaking to them. You've done that, you now want a response in writing.

[dxb335d]

all i am wanting is the engine/turbo's garunteed much longer, ie 100k

[silverbmwz3]

I very much doubt they'll do that. That would be like them admitting damage may/has been done. It would also be betterment as you didn't have that guarantee beforehand and they could've gone. And why do you care...you won't have the car then surely?!

[dxb335d]

i rekon so chap, 6 months in and 20k already