Big Motoring World, Independent Used BMW Cars for Sale in West Malling, Kent, Reviews

paulcurtis · 07-23-2009, 03:47 AM

Fantastic thread.

When looking for an e91 we did go to big motoring world (secondhand bmw specialist). Phoned first to make sure cars we were interested in were there, had a hire car for the weekend partly because of this - ready to purchase. Got there to be greeted by perhaps one of the most dismissive slimy human beings i've ever encountered (and i'm probably BMWs main demographic). Car i'd phoned earlier about had actually been sold several days before. Was not allowed to test drive the car (despite being told i would be able to) and Mr Slimy graciously allowed me to sit in a car to help my purchasing decision. Needless to say we bought a car the next day 200 miles away in birmingham, rather than the 20 miles away of big motoring world (second hand bmw specialist).

They really managed to push the boundaries of the stereotypical car sales outfit. I did think i was on a jeremy beadle show at one point and expected the hidden cameras to be revealed.

cheers
paul

jwbmw · 07-23-2009, 08:07 AM

Quote:

Originally Posted by paulcurtis

Fantastic thread.

When looking for an e91 we did go to big motoring world (secondhand bmw specialist). Phoned first to make sure cars we were interested in were there, had a hire car for the weekend partly because of this - ready to purchase. Got there to be greeted by perhaps one of the most dismissive slimy human beings i've ever encountered (and i'm probably BMWs main demographic). Car i'd phoned earlier about had actually been sold several days before. Was not allowed to test drive the car (despite being told i would be able to) and Mr Slimy graciously allowed me to sit in a car to help my purchasing decision. Needless to say we bought a car the next day 200 miles away in birmingham, rather than the 20 miles away of big motoring world (second hand bmw specialist).

They really managed to push the boundaries of the stereotypical car sales outfit. I did think i was on a jeremy beadle show at one point and expected the hidden cameras to be revealed.

cheers
paul

But their web site states: Big Motoring World have Customer Care Departments that are totally dedicated to customer satisfaction both before and after purchase. The objective of Big Motoring World is to extend it’s business on recommendation and repeat business and the only way to achieve this is a totally dedicated team of staff focused on the customer’s experience. All customers will be given our assurance of a warm welcome at all times.

Who said the art of bullshit was dead?

edowen · 07-23-2009, 02:28 PM

sound to be like Big Motoring world have bad customer service, poor customer service, bad reputation, lots of complaints and aren't a pleasure to deal with. Big Motoring world. Bad customer service it seems. Terrible.

Hopefully they will either change or go out of business.

edowen · 07-23-2009, 02:29 PM

now 3rd and 4th on google.

gIzzE · 07-23-2009, 02:35 PM

I have spoken to them on 2 occasions, both times they just tried to fob me off onto a completely different car, after pressing them as to whether the car I really wanted to see was going to be there, as it is a 5 hour round trip, it turned out that it had already been sold.

Big Motoring World couldn't give a crap, just another car supermarket that will be gone in another 5 years or so, it is repeat business that keeps you going and they just won't get it.

jwbmw · 07-24-2009, 05:55 PM

Guys,

Don't go soft on Big Motoring World Group, the (insert word of you choice) selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

Keep post and keep the forum high on Google

Snooky · 07-24-2009, 05:57 PM

I was away when this hilarity was ongoing. After a sh1t day at work today, this has given me a right good laugh. Thanks again e90Post!!!!

Steve748 · 07-24-2009, 06:48 PM

Quote:

Originally Posted by Snooky

I was away when this hilarity was ongoing. After a sh1t day at work today, this has given me a right good laugh. Thanks again e90Post!!!!

Thanks for the answer but you forgot to link your reply to the following.. Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

The most important bit

Snooky · 07-25-2009, 04:06 AM

Quote:

Originally Posted by Steve748

Thanks for the answer but you forgot to link your reply to the following.. Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

The most important bit

I stand suitably chastised. I cannot think what came over me omitting to mention the wonderful Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4. Please forgive me

Steve748 · 07-25-2009, 09:24 AM

Quote:

Originally Posted by Snooky

I stand suitably chastised. I cannot think what came over me omitting to mention the wonderful Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4. Please forgive me

You are forgiven for not posting the important bit about Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4.

rabble · 07-30-2009, 10:49 AM

hi, im new here and id just like to say that i have previously bought 5 to 10 cars with big motoring world and i have not had problems what so ever. Their cars are outstanding, customer service is top notch, their deals are pleasing and well....of course im talking a load of s**t because i came here to join in as i was once 'close' to buying but the good ol people on internet forums saved me time and hassle

i hope i got some of you got excited

jonsteele · 07-30-2009, 10:53 AM

Quote:

Originally Posted by rabble

hi, im new here and id just like to say that i have previously bought 5 to 10 cars with big motoring world and i have not had problems what so ever. Their cars are outstanding, customer service is top notch, their deals are pleasing and well....of course im talking a load of s**t because i came here to join in as i was once 'close' to buying but the good ol people on internet forums saved me time and hassle

i hope i got some of you got excited

Nice try, but you too forgot to link your reply to the following.. Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

rabble · 07-30-2009, 11:08 AM

Quote:

Originally Posted by jonsteele

Nice try, but you too forgot to link your reply to the following.. Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

well i am a noob. and noobs do learn

dxb335d · 07-30-2009, 12:06 PM

where are the funny parts?

Steve748 · 07-30-2009, 12:20 PM

Quote:

Originally Posted by dxb335d

where are the funny parts?

Roaders · 07-31-2009, 08:35 AM

This thread is genius! I am really pleased that Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4 are getting what they deserve.

pvr · 07-31-2009, 10:41 AM

Thanks for the link, I had seen the adverts before but never knew they were Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

rabble · 07-31-2009, 04:00 PM

cant think of a sentence to say about Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

BC4J · 07-31-2009, 05:51 PM

I've been told there's a Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4.

misterS3 · 07-31-2009, 06:29 PM

Will buys all his

from Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4

Dr Dave · 08-01-2009, 02:42 AM

I see these clowns have made an appearance over on the Pistonheads Gassing Station!

illingworth22 · 08-01-2009, 06:34 AM

Quote:

Originally Posted by Dr Dave

I see these clowns have made an appearance over on the Pistonheads Gassing Station!

Who? ................Big Motoring World Group selling Second hand used BMWs, in Kent selling BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4's?

I wonder if Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4 have any plans to set up Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4 in Dublin?

07-23-2009, 03:47 AM	#111
paulcurtis Private 11 Rep 52 Posts Drives: 120d/320d Msport e91 Join Date: Jan 2009 Location: Kent iTrader: (0)	Fantastic thread. When looking for an e91 we did go to big motoring world (secondhand bmw specialist). Phoned first to make sure cars we were interested in were there, had a hire car for the weekend partly because of this - ready to purchase. Got there to be greeted by perhaps one of the most dismissive slimy human beings i've ever encountered (and i'm probably BMWs main demographic). Car i'd phoned earlier about had actually been sold several days before. Was not allowed to test drive the car (despite being told i would be able to) and Mr Slimy graciously allowed me to sit in a car to help my purchasing decision. Needless to say we bought a car the next day 200 miles away in birmingham, rather than the 20 miles away of big motoring world (second hand bmw specialist). They really managed to push the boundaries of the stereotypical car sales outfit. I did think i was on a jeremy beadle show at one point and expected the hidden cameras to be revealed. cheers paul
	Appreciate 0 Quote

07-23-2009, 02:28 PM	#113
edowen Major 37 Rep 1,188 Posts Drives: E90 330i, 991 GTS, Cayenne S D Join Date: Nov 2008 Location: Uk iTrader: (0)	sound to be like Big Motoring world have bad customer service, poor customer service, bad reputation, lots of complaints and aren't a pleasure to deal with. Big Motoring world. Bad customer service it seems. Terrible. Hopefully they will either change or go out of business.
	Appreciate 0 Quote

07-23-2009, 02:29 PM	#114
edowen Major 37 Rep 1,188 Posts Drives: E90 330i, 991 GTS, Cayenne S D Join Date: Nov 2008 Location: Uk iTrader: (0)	now 3rd and 4th on google.
	Appreciate 0 Quote

07-23-2009, 02:35 PM	#115
gIzzE Major General 361 Rep 5,985 Posts Drives: F11 + 997 Carrera S Join Date: Apr 2006 Location: Norfolk, UK. iTrader: (2)	I have spoken to them on 2 occasions, both times they just tried to fob me off onto a completely different car, after pressing them as to whether the car I really wanted to see was going to be there, as it is a 5 hour round trip, it turned out that it had already been sold. Big Motoring World couldn't give a crap, just another car supermarket that will be gone in another 5 years or so, it is repeat business that keeps you going and they just won't get it.
	Appreciate 0 Quote

07-24-2009, 05:55 PM	#116
jwbmw Major 36 Rep 1,386 Posts Drives: Jaguar XF S Join Date: Sep 2007 Location: West Midlands iTrader: (0) Garage List 2000 Z3 3.0i [0.00] 2007 E92 335D SE (2 ... [0.00]	Guys, Don't go soft on Big Motoring World Group, the (insert word of you choice) selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4 Keep post and keep the forum high on Google __________________ Going out with a BAN now that the forum has become Chav Ville. Fair well the early adopters. Jaguar XF 3.0D S Gone: E92 335d
	Appreciate 0 Quote

07-24-2009, 05:57 PM	#117
Snooky Major 41 Rep 1,167 Posts Drives: Audi RS5 Sportback Carbon Blac Join Date: Nov 2007 Location: Livingston, Scotland iTrader: (0)	I was away when this hilarity was ongoing. After a sh1t day at work today, this has given me a right good laugh. Thanks again e90Post!!!! __________________ Still missing my E92 335i M Sport!
	Appreciate 0 Quote

07-30-2009, 10:49 AM	#121
rabble Private First Class 6 Rep 194 Posts Drives: e93 330i M Sport Join Date: Jul 2009 Location: uk iTrader: (0)	hi, im new here and id just like to say that i have previously bought 5 to 10 cars with big motoring world and i have not had problems what so ever. Their cars are outstanding, customer service is top notch, their deals are pleasing and well....of course im talking a load of s**t because i came here to join in as i was once 'close' to buying but the good ol people on internet forums saved me time and hassle i hope i got some of you got excited
	Appreciate 0 Quote

07-30-2009, 12:06 PM	#124
dxb335d The Tarmac Terrorist 1000 Rep 29,344 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	where are the funny parts? __________________ 997.2 GT3
	Appreciate 0 Quote

07-31-2009, 08:35 AM	#126
Roaders Private 7 Rep 87 Posts Drives: E92 M3 DCT Join Date: Dec 2008 Location: London, UK iTrader: (0)	This thread is genius! I am really pleased that Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4 are getting what they deserve. __________________ Car blog: http://mr04drs.giles.roadnight.name/
	Appreciate 0 Quote

07-31-2009, 10:41 AM	#127
pvr Private 17 Rep 95 Posts Drives: F85 X5M Join Date: Apr 2008 Location: UK iTrader: (0)	Thanks for the link, I had seen the adverts before but never knew they were Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4
	Appreciate 0 Quote

07-31-2009, 04:00 PM	#128
rabble Private First Class 6 Rep 194 Posts Drives: e93 330i M Sport Join Date: Jul 2009 Location: uk iTrader: (0)	cant think of a sentence to say about Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4
	Appreciate 0 Quote

07-31-2009, 05:51 PM	#129
BC4J Captain 59 Rep 793 Posts Drives: F30 328i Join Date: Apr 2007 Location: Berkshire iTrader: (0) Garage List 2007 E90 335d [0.00]	I've been told there's a Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4. __________________ Behold! F30 328i M-Sport - Tanzanite Blue with Opal White Leather
	Appreciate 0 Quote

07-31-2009, 06:29 PM	#130
misterS3 Lieutenant Colonel 73 Rep 1,733 Posts Drives: X70 on the way Join Date: Aug 2008 Location: Glasgow iTrader: (0)	Will buys all his from Big Motoring World Group selling Second hand used BMWs, in Kent, BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X3 M3 Z3 Z4
	Appreciate 0 Quote

08-01-2009, 02:42 AM	#131
Dr Dave Zummerzet Zyder Drinker! 114 Rep 5,541 Posts Drives: '06 330D Le Mans Blue Join Date: May 2009 Location: Somerset iTrader: (3) Garage List 2006 330d M Sport [0.00]	I see these clowns have made an appearance over on the Pistonheads Gassing Station! __________________
	Appreciate 0 Quote