***NOW HAPPILY RESOLVED*** My awful experience at Sytner Harold Wood - please help!

G33 · 06-16-2009, 05:45 PM

Nice one Sytner - Harold Wood and great result Waffers. Happy peeps all round.

Can i get a replacement car too i think mines leaking

wafik · 06-16-2009, 05:48 PM

Quote:

Originally Posted by G33

Nice one Sytner - Harold Wood and great result Waffers. Happy peeps all round. Can i get a replacement car too i think mines leaking

haha nice try kin, member....u dont get coverts cos theyr 'poser' cars so i doubt urs is leaking lol

Steve748 · 06-16-2009, 05:50 PM

This looks like a result

If I was in your position I would be buying the same car, engine, extras etc as I would guess you spent a long time deciding. for me the only difference would be the colour as IMO it's a bit girly

M3-FAST · 06-16-2009, 05:52 PM

Top result

This.

Let us know what your final "answer" is

flyfs6 · 06-16-2009, 06:01 PM

That's great news Wafik. Thanks Darren (he's a true gent) for your support in his case and Tony also.

I also received a follow up call which I'm happy with and will let you know of the outcome when everything is resolved. I'd like to add generally sales team at Harold Wood are very helpful and great to deal with.

G33 · 06-16-2009, 06:11 PM

Melbourne Red M3 with bamboo leather and DCT! do it, do it now!!! think im more excited for him, than he is himself!

Gibbo · 06-16-2009, 06:15 PM

Good result I am really pleased for you and top marks to Sytner for doing this good gesture. Go for a 997 Vert they have Porsche in group.

mjh93sa · 06-16-2009, 06:21 PM

Good to see that you are getting somewhere... and equally good to see that someone is on the case and not only acknowledging that there are issues with this particular dealer, but also trying to sort them out. Let's hope it works.

XKaLiBaR · 06-16-2009, 06:32 PM

Whats ther to think about Wafik, get an M3 Coupe!!!

wafik · 06-16-2009, 06:43 PM

im thinkin bout it.....not sure what i want as of yet. I have this feeling if i dont get a convert then i might regret it seen as ive had one for a while? not sure what to do as of yet...

E92Fan · 06-16-2009, 08:51 PM

This is great news all round

It is good to see Sytner's taking a pro-active approach in customer service. Let's hope this is the start of better things from this dealership.

dar2008 · 06-17-2009, 03:18 AM

I'd stick with a convertible, otherwise, whenever the sun is out and it's warm you'll regret not being able to drop the roof. I think leaks are pretty rare and I've certainly not suffered any in my M3 vert.

MEGA · 06-17-2009, 04:23 AM

Melbourne Red M3 vert

Sultan@evolve · 06-17-2009, 04:25 AM

Wow! Thats great news and good to see that there was light at the end of the tunnel for you.

Customer service can make or break a company and I can see that Darrens going to be quite a busy man from now on......any problems and Darren gets a pm!

Personally Wafik, I love the look of your car and have not seen another convertible in that colour yet. Straight replacement required before th sun runs out.

mistry · 06-17-2009, 06:09 AM

To be honest, there was no way this wasn't going to happen once Darren was involved. So well done on getting the service you should have got from day one, and thanks to Darren for stepping in when he shouldn't have needed to.

However this is the least they should be doing without Darrens involvement as your car was never fit for purpose. are they compensating you in any way for the troubles you've had to endure? Personally I think they should be chucking in a few extras for you, free servicing for a couple of years or tyres or even extras on the car.

Then I'd class this as great service, but thats just my opinion.

Either way it's good news thats something is being done.

Darren Edwards @ Sytner · 06-17-2009, 12:07 PM

Wafik, Laurence is trying to get hold of you... Hope you like watching fast cars and drinking champagne...

mistry · 06-17-2009, 12:22 PM

Thats more like it

Darren Edwards @ Sytner · 06-17-2009, 12:54 PM

Hi Mistry,

I was already on the case, but did not want to mention it until I had got confirmation from BMW. Sent the email to BMW UK yesterday morning before I met up with Wafik and then chatted to the BMW National Sales Manager last night to see if they could pull a few strings for me, but hadn't had the confirmation back until today.

I really hope he can make it...

squeezebm · 06-17-2009, 01:00 PM

Wafik good result

120d is the way to go

Dealt with shitners many times and vowed never again !! hope things change for the better but shouldn't have got this far - End of .

quattrogmbh · 06-17-2009, 01:59 PM

A good resolution and one which I'm sure we were all thinking was the most appropriate outcome given the situation.

I certainly commend Darren for his actions once the issue was brought to his attention. As many have said, actions speak far louder than words, but his involvement in this thread has certainly averted a potentially serious PR issue and has given a level of feedback necessary to enable genuine change.

I sincerely hope that he continues to be an active participant in this community. There is no doubt that a balanced view of the customer perspective is a very powerful tool.

Good work.

PeteJ · 06-17-2009, 02:56 PM

Glad it's been resolved, although like others have said, it shouldn't have got to this stage in the first place.

All the best and hope your not waiting too long for the new vert (you know you'll get another one!)

06-16-2009, 05:45 PM	#111
G33 Colonel 94 Rep 2,079 Posts Drives: 335i Join Date: Jun 2007 Location: London iTrader: (0)	Nice one Sytner - Harold Wood and great result Waffers. Happy peeps all round. Can i get a replacement car too i think mines leaking
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06-16-2009, 05:50 PM	#113
Steve748 Lieutenant 12 Rep 564 Posts Drives: Corvette & Jeep Commander Join Date: Dec 2008 Location: North Yorks & Granite Hills CA iTrader: (0)	This looks like a result If I was in your position I would be buying the same car, engine, extras etc as I would guess you spent a long time deciding. for me the only difference would be the colour as IMO it's a bit girly
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06-16-2009, 05:52 PM	#114
M3-FAST Defected to the dark side..... 214 Rep 5,796 Posts Drives: BMW M5 LCi Join Date: May 2007 Location: Stafford, UK iTrader: (11) Garage List 2015 BMW M4 [0.00] 2009 E90 M3 [10.00] 2007 325i M-sport C ... [9.00]	Top result
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06-16-2009, 06:01 PM	#116
flyfs6 Captain 50 Rep 691 Posts Drives: BMW i7 Join Date: Jun 2009 Location: London iTrader: (0)	That's great news Wafik. Thanks Darren (he's a true gent) for your support in his case and Tony also. I also received a follow up call which I'm happy with and will let you know of the outcome when everything is resolved. I'd like to add generally sales team at Harold Wood are very helpful and great to deal with.
	Appreciate 0 Quote

06-16-2009, 06:11 PM	#117
G33 Colonel 94 Rep 2,079 Posts Drives: 335i Join Date: Jun 2007 Location: London iTrader: (0)	Melbourne Red M3 with bamboo leather and DCT! do it, do it now!!! think im more excited for him, than he is himself!
	Appreciate 0 Quote

06-16-2009, 06:15 PM	#118
Gibbo Colonel 108 Rep 2,292 Posts Drives: Golf Ed35 Join Date: Aug 2007 Location: South East iTrader: (0)	Good result I am really pleased for you and top marks to Sytner for doing this good gesture. Go for a 997 Vert they have Porsche in group. __________________ Golf Ed35 Black with - Black Leather
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06-16-2009, 06:21 PM	#119
mjh93sa Major General 148 Rep 5,080 Posts Drives: 530d Join Date: Dec 2005 Location: Gloucestershire iTrader: (0) Garage List 2012 BMW M135i [10.00] 2011 Mini Countryma ... [5.50]	Good to see that you are getting somewhere... and equally good to see that someone is on the case and not only acknowledging that there are issues with this particular dealer, but also trying to sort them out. Let's hope it works. __________________ Gone: Fiesta - Focus - E46 320dSE - E91 330dMSport - E82 135iMSport - R55 JCW Clubman - M135i Now: 530d
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06-16-2009, 06:32 PM	#120
XKaLiBaR First Lieutenant 19 Rep 384 Posts Drives: M3 Join Date: Jul 2008 Location: London iTrader: (0)	Whats ther to think about Wafik, get an M3 Coupe!!! __________________ Mods ListAP Racing BBKs, Bilstein PSS10 , Rogue Engineering Pulleys, RTM and Transmission Mounts, Eibach ARBs, Supersprint LightWeight Race Muffler, Miltek 100 Cell Cats, Recaro Pole Positions, Aluminium Brushed Trim, Csl Steering wheel, Imola Red Arm Rest, CSL Diffuser, 10mm Eibach Spacers, Depo Indicators, Custom blacked out front grills, Carbon Fibre Side Grills, Custom UUC ClutchStop, CSL OEM Bootlid, V-CSL Bumper,
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06-16-2009, 06:43 PM	#121
wafik Captain 228 Rep 918 Posts Drives: F80 M3 ZCP / R56 JCW Join Date: Mar 2008 Location: London iTrader: (2)	im thinkin bout it.....not sure what i want as of yet. I have this feeling if i dont get a convert then i might regret it seen as ive had one for a while? not sure what to do as of yet... __________________ BMW F80 M3 ZCP DCT \| Individual Atlantis Blue Metallic \| Extended Leather Opal White \| CCB \| M Performance Exhaust Mode Carbon GTS Front Spoiler \| Mode Carbon Trophy Rear Diffuser \| Mode Carbon M4 Spoiler
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06-16-2009, 08:51 PM	#122
E92Fan Moderator 333 Rep 5,493 Posts Drives: . Join Date: Aug 2007 Location: . iTrader: (0)	This is great news all round It is good to see Sytner's taking a pro-active approach in customer service. Let's hope this is the start of better things from this dealership. __________________ ... ... ... DMS Remap Review ----- Quaife LSD Review ----- Hartge Antiroll Bars Review ----- Bilstein PSS10 B16 Ride Control Review ----- Detail by ShineOn ----- Paintshield Review
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06-17-2009, 03:18 AM	#123
dar2008 Major 379 Rep 1,212 Posts Drives: E93 M3 and E92 M3 Comp Join Date: Mar 2008 Location: UK iTrader: (0)	I'd stick with a convertible, otherwise, whenever the sun is out and it's warm you'll regret not being able to drop the roof. I think leaks are pretty rare and I've certainly not suffered any in my M3 vert. __________________
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06-17-2009, 04:23 AM	#124
MEGA Dieseasal 208 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	Melbourne Red M3 vert __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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06-17-2009, 04:25 AM	#125
Sultan@evolve Private 5 Rep 89 Posts Drives: Evo VI TME / RX7 Join Date: Aug 2008 Location: Luton iTrader: (0)	Wow! Thats great news and good to see that there was light at the end of the tunnel for you. Customer service can make or break a company and I can see that Darrens going to be quite a busy man from now on......any problems and Darren gets a pm! Personally Wafik, I love the look of your car and have not seen another convertible in that colour yet. Straight replacement required before th sun runs out. __________________ evolveautomotive.com 15% discount for international orders outside the EU E9X M3 Upgrades E9X M3 G Power Supercharger OEM BMW Performance Parts
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06-17-2009, 06:09 AM	#126
mistry Captain 48 Rep 827 Posts Drives: F11 530D Join Date: Aug 2008 Location: South West iTrader: (1)	To be honest, there was no way this wasn't going to happen once Darren was involved. So well done on getting the service you should have got from day one, and thanks to Darren for stepping in when he shouldn't have needed to. However this is the least they should be doing without Darrens involvement as your car was never fit for purpose. are they compensating you in any way for the troubles you've had to endure? Personally I think they should be chucking in a few extras for you, free servicing for a couple of years or tyres or even extras on the car. Then I'd class this as great service, but thats just my opinion. Either way it's good news thats something is being done.
	Appreciate 0 Quote

06-17-2009, 12:07 PM	#127
Darren Edwards @ Sytner 12 Rep 98 Posts Drives: BMW 520D Edition Sport Join Date: Jun 2009 Location: UK iTrader: (0)	Wafik, Laurence is trying to get hold of you... Hope you like watching fast cars and drinking champagne...
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06-17-2009, 12:22 PM	#128
mistry Captain 48 Rep 827 Posts Drives: F11 530D Join Date: Aug 2008 Location: South West iTrader: (1)	Thats more like it
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06-17-2009, 12:54 PM	#129
Darren Edwards @ Sytner 12 Rep 98 Posts Drives: BMW 520D Edition Sport Join Date: Jun 2009 Location: UK iTrader: (0)	Hi Mistry, I was already on the case, but did not want to mention it until I had got confirmation from BMW. Sent the email to BMW UK yesterday morning before I met up with Wafik and then chatted to the BMW National Sales Manager last night to see if they could pull a few strings for me, but hadn't had the confirmation back until today. I really hope he can make it...
	Appreciate 0 Quote

06-17-2009, 01:00 PM	#130
squeezebm Colonel 41 Rep 2,652 Posts Drives: Audi Join Date: Mar 2007 Location: Notts iTrader: (0)	Wafik good result 120d is the way to go Dealt with shitners many times and vowed never again !! hope things change for the better but shouldn't have got this far - End of .
	Appreciate 0 Quote

06-17-2009, 01:59 PM	#131
quattrogmbh Captain 26 Rep 635 Posts Drives: BMW Join Date: Apr 2007 Location: Location iTrader: (0)	A good resolution and one which I'm sure we were all thinking was the most appropriate outcome given the situation. I certainly commend Darren for his actions once the issue was brought to his attention. As many have said, actions speak far louder than words, but his involvement in this thread has certainly averted a potentially serious PR issue and has given a level of feedback necessary to enable genuine change. I sincerely hope that he continues to be an active participant in this community. There is no doubt that a balanced view of the customer perspective is a very powerful tool. Good work.
	Appreciate 0 Quote

06-17-2009, 02:56 PM	#132
PeteJ Diesel Head 12 Rep 550 Posts Drives: 320d M Sport Convertible E93 Join Date: Dec 2008 Location: Edinburgh iTrader: (0)	Glad it's been resolved, although like others have said, it shouldn't have got to this stage in the first place. All the best and hope your not waiting too long for the new vert (you know you'll get another one!)
	Appreciate 0 Quote