2011 335i... needs oil the first night

nynyny · 10-02-2013, 01:12 PM

Hi All,

Bought a CPO 2011 335i. Took possession last night. After driving less than 30 miles, the "!" notice came up. A few miles later smoke started coming out the tail pipes.

Pull over, turn off the car. I look through the computer to find... it's almost out of oil! Legit below the Min level.

Not that this is difficult to remedy, but it's obviously unacceptable that a 'new' car should need oil the first night. I called the dealership (who at this point shall remain nameless) and was not offered satisfactory compensation apart from 'bring it in in a week or so and we'll look at it.'

Is there something I should be doing in this situation or is this just a little 'welcome to the BMW family' gift?

Delta0311 · 10-02-2013, 01:25 PM

Quote:

Originally Posted by nynyny

Hi All,

Bought a CPO 2011 335i. Took possession last night. After driving less than 30 miles, the "!" notice came up. A few miles later smoke started coming out the tail pipes.

Pull over, turn off the car. I look through the computer to find... it's almost out of oil! Legit below the Min level.

Not that this is difficult to remedy, but it's obviously unacceptable that a 'new' car should need oil the first night. I called the dealership (who at this point shall remain nameless) and was not offered satisfactory compensation apart from 'bring it in in a week or so and we'll look at it.'

Is there something I should be doing in this situation or is this just a little 'welcome to the BMW family' gift?

Turbo cars will burn oil which is why you should change your oil every 5-6k miles. Most likely the oil was not changed in that car in almost a year and the dealership never topped it off when they sold it to you. Go back and tell them to do a full oil change.

nynyny · 10-02-2013, 01:37 PM

Quote:

Originally Posted by Delta0311

Turbo cars will burn oil which is why you should change your oil every 5-6k miles. Most likely the oil was not changed in that car in almost a year and the dealership never topped it off when they sold it to you. Go back and tell them to do a full oil change.

Ok, that's what I was thinking. I can't believe the salesman shied away from that option when I mentioned it. I'll be sure to stand strong. Thanks

StealYourFace · 10-03-2013, 10:44 AM

I cannot believe changing the oil is not part of a cpo delivery. I'd call bmw na if the dealer was so flip about the issue, since it was indeed a cpo car.

Ghiurau27 · 10-03-2013, 11:31 AM

If smoke came out the tail pipes then something happened already. A turbo burns oil very slowly but when it smokes, then its burning more than normal. Sounds like you have bad turbos which is why it burned so much oil

Delta0311 · 10-03-2013, 11:36 AM

Regardless you are covered, take it back and have them fix it. It should not be smoking or burning a quart of oil every 500 miles.

Wolf 335 · 10-03-2013, 11:36 AM

Are you the second owner or third?

Reason I ask is because if the car was already sold once as CPO series, and now it for sale again by bmw...well they dont do the whole CPO 360 inspection. Their reasoning is, well since it was once a certified series it gives them the right to retain that title for that car. Yes i know its rediculous. I had a lengthy chat with bmw in regards to this.

Thankfully you have warranty and thats how they see it. Basic safety inspection is performed and thats it.

In regards to the oil burning, every time i have used bmw oil i have had to top up regardles turbo or not. Using another brand required absolutely no top ups.

Delta0311 · 10-03-2013, 11:42 AM

And what the fuck is "sometime next week"? Your car is dropping smoke like Spy Hunter and the dealer wants to take his sweet ass time about it. Dude just go down there tomorrow AM and raise hell. You paid good money and obviously they didn't do their job. I'd be like "this is your problem, fix it right fucking now, or give me back my money".

BTW how many miles on the car?

nynyny · 10-03-2013, 01:19 PM

Quote:

Originally Posted by Ghiurau27

If smoke came out the tail pipes then something happened already. A turbo burns oil very slowly but when it smokes, then its burning more than normal. Sounds like you have bad turbos which is why it burned so much oil

Wow, didn't even think of that. Ya, I got the manager on the line. They're taking the car in to look at it.

nynyny · 10-03-2013, 01:20 PM

Quote:

Originally Posted by Wolf 335

Are you the second owner or third?

Reason I ask is because if the car was already sold once as CPO series, and now it for sale again by bmw...well they dont do the whole CPO 360 inspection. Their reasoning is, well since it was once a certified series it gives them the right to retain that title for that car. Yes i know its rediculous. I had a lenghty chat with bmw in regards to this.

Thankfully you have warranty and thats how they see it. Basic safety inspection is performed and thats it.

In regards to the oil burning, every time i have used bmw oil i have had to top up regardles turbo or not. Using another brand required absolutely no top ups.

I am the second owner.

nynyny · 10-03-2013, 01:20 PM

Quote:

Originally Posted by Delta0311

And what the fuck is "sometime next week"? Your car is dropping smoke like Spy Hunter and the dealer wants to take his sweet ass time about it. Dude just go down there tomorrow AM and raise hell. You paid good money and obviously they didn't do their job. I'd be like "this is your problem, fix it right fucking now, or give me back my money".

BTW how many miles on the car?

Ya, it's total bull. The car has 43,000. I told him if he didn't take care of this, my next step was to contact BMW NA.

Delta0311 · 10-03-2013, 01:26 PM

Quote:

Originally Posted by nynyny

Ya, it's total bull. The car has 43,000. I told him if he didn't take care of this, my next step was to contact BMW NA.

Seriously go in there with an open mind and be polite but be ready to raise hell and don't take any shit from them.

nynyny · 10-03-2013, 02:29 PM

The dealer is coming to my office to pick up the car, leave and loaner, and take it to service... which is fine and dandy... shouldn't have to happen in under 3 days of ownership, but hey. It's a complex machine.

After browsing the forum my main concern is that the turbo seal may be starting to go? Between the burning oil and intermittent tail pipe smoke.... idk

I assume these are things the service center will know to look for.

romanonj · 10-03-2013, 08:45 PM

Quote:

Originally Posted by nynyny

The dealer is coming to my office to pick up the car, leave and loaner, and take it to service... which is fine and dandy... shouldn't have to happen in under 3 days of ownership, but hey. It's a complex machine.

After browsing the forum my main concern is that the turbo seal may be starting to go? Between the burning oil and intermittent tail pipe smoke.... idk

I assume these are things the service center will know to look for.

Depending on the service center.. Man sometimes it amazes me how difficult certain service advisors are.. Hope everything works out though..

nynyny · 10-07-2013, 12:15 PM

So to anyone following this process... got a call from the dealer this morning. He said that they replaced the VANOS. I had to look it up to see what he was talking about, and it appears that could certainly explain the smoke.

Does anyone think that could have effected the oil consumption, as well?
Is there anything that is normally changed when the VANOS is cleaned/changed?

Either way, looking forward to taking back possession of my new car... hopefully for more than a day this time!

Thanks to everyone for their support.

Wolf 335 · 10-07-2013, 05:50 PM

Glad you resolved the issue. Enjoy the ride now.

nynyny · 10-09-2013, 05:26 PM

Today was my first official day with the car back. It was dropped off at my office. I took it out to lunch, taking it very easy the whole time... it seemed ok.

Driving home (less than 8 miles)... my oil light comes on. 2 mins later smoke starts coming out the exhaust. Luckily I was very close to home, and pull in my lot shortly after. I check the oil level... below minimum.

This is concerning because:
a) I put a quart in last week (less than 75 miles ago)
b) it just left the %$#ing dealership... where they said they fixed the problem

I take this to mean the car is F'd. I've lost total faith in CPO and BMW.

zapd0s · 10-10-2013, 12:39 PM

Holy crap, sorry to hear about this. I wouldn't totally lose faith in the product, I'd lose faith in that dealer. Are there any more in the area? I mean, the car's warrantied so any BMW service should be able to help, right?

N8N · 10-10-2013, 12:46 PM

Certainly sounds like turbo seals. Does it only start to smoke when hot? Tell the dealer to have the wrench drive the car for a while if he doesn't believe you. I'd give them another crack at it but make clear to them that you expect it to come back fixed as you just paid good money for a car and haven't got to enjoy it yet.

May be a blessing in disguise if it is turbo seals, you get a new turbo on a used car

nynyny · 10-10-2013, 02:59 PM

Quote:

Originally Posted by N8N

Certainly sounds like turbo seals. Does it only start to smoke when hot? Tell the dealer to have the wrench drive the car for a while if he doesn't believe you. I'd give them another crack at it but make clear to them that you expect it to come back fixed as you just paid good money for a car and haven't got to enjoy it yet.

May be a blessing in disguise if it is turbo seals, you get a new turbo on a used car

Oddly enough... I just got off the phone with the service tech who said
"Well, it looks like you were right. We used a scope and believe the turbo has hairline fractures... we'll be putting in a request to replace it"

So this brings up the question, wtf they did when they first had the car (looks like nothing...) AND is it worth it to keep trying to get this right?

... I'm a better BMW tech than the BMW tech?

N8N · 10-10-2013, 04:36 PM

The guy probably looked at the car cold; if the turbo housing is actually cracked it probably only starts to leak when it heats up and the metal expands. Understandable, but frustrating that a brand that is trying to market itself as "Premium" has techs who do not thoroughly test drive vehicles after repairs :/

You probably had a VANOS code before and that's why they started there... I'm guessing. I don't know, I wasn't there.

The good news is the explanations you're being given sound reasonable to me, I've heard some explanations from SAs that just trip my BS meter and those make me stabby.

N8N · 10-11-2013, 09:45 AM

Oh, 'nother thing. At 43K miles get ready to replace spark plugs (50K) might see if you can sweet talk dealer into throwing that into turbo replacement work? Or you could just DIY, it's not that hard, but you will need a special socket (I'm assuming; you need it for N54 and I believe N55 uses similar heads/plugs)

10-02-2013, 01:12 PM	#1
nynyny Second Lieutenant 65 Rep 204 Posts Drives: 2011 335i xDrive E92 Join Date: Apr 2013 Location: NY iTrader: (0)	2011 335i... needs oil the first night Hi All, Bought a CPO 2011 335i. Took possession last night. After driving less than 30 miles, the "!" notice came up. A few miles later smoke started coming out the tail pipes. Pull over, turn off the car. I look through the computer to find... it's almost out of oil! Legit below the Min level. Not that this is difficult to remedy, but it's obviously unacceptable that a 'new' car should need oil the first night. I called the dealership (who at this point shall remain nameless) and was not offered satisfactory compensation apart from 'bring it in in a week or so and we'll look at it.' Is there something I should be doing in this situation or is this just a little 'welcome to the BMW family' gift?
	Appreciate 0 Tweet Quote

10-03-2013, 10:44 AM	#4
StealYourFace Lieutenant Colonel 265 Rep 1,794 Posts Drives: F30 328i M 6mt, E36 M3 Join Date: Jul 2009 Location: Shakedown Street, Buffalo NY iTrader: (1)	I cannot believe changing the oil is not part of a cpo delivery. I'd call bmw na if the dealer was so flip about the issue, since it was indeed a cpo car. __________________
	Appreciate 0 Quote

10-03-2013, 11:31 AM	#5
Ghiurau27 Private 2 Rep 53 Posts Drives: 08 335i Join Date: Jul 2013 Location: Michigan iTrader: (0)	If smoke came out the tail pipes then something happened already. A turbo burns oil very slowly but when it smokes, then its burning more than normal. Sounds like you have bad turbos which is why it burned so much oil
	Appreciate 0 Quote

10-03-2013, 11:36 AM	#6
Delta0311 Banned 7484 Rep 10,119 Posts Drives: 2011 BMW 335xi E92 2016 228xi Join Date: Apr 2009 Location: NJ iTrader: (1)	Regardless you are covered, take it back and have them fix it. It should not be smoking or burning a quart of oil every 500 miles.
	Appreciate 0 Quote

10-03-2013, 11:36 AM	#7
Wolf 335 Brigadier General 2562 Rep 3,659 Posts Drives: 2007 E92 335i Join Date: Aug 2012 Location: Toronto iTrader: (0)	Are you the second owner or third? Reason I ask is because if the car was already sold once as CPO series, and now it for sale again by bmw...well they dont do the whole CPO 360 inspection. Their reasoning is, well since it was once a certified series it gives them the right to retain that title for that car. Yes i know its rediculous. I had a lengthy chat with bmw in regards to this. Thankfully you have warranty and thats how they see it. Basic safety inspection is performed and thats it. In regards to the oil burning, every time i have used bmw oil i have had to top up regardles turbo or not. Using another brand required absolutely no top ups. Last edited by Wolf 335; 10-09-2013 at 12:54 PM..
	Appreciate 0 Quote

10-03-2013, 11:42 AM	#8
Delta0311 Banned 7484 Rep 10,119 Posts Drives: 2011 BMW 335xi E92 2016 228xi Join Date: Apr 2009 Location: NJ iTrader: (1)	And what the fuck is "sometime next week"? Your car is dropping smoke like Spy Hunter and the dealer wants to take his sweet ass time about it. Dude just go down there tomorrow AM and raise hell. You paid good money and obviously they didn't do their job. I'd be like "this is your problem, fix it right fucking now, or give me back my money". BTW how many miles on the car?
	Appreciate 0 Quote

10-03-2013, 02:29 PM	#13
nynyny Second Lieutenant 65 Rep 204 Posts Drives: 2011 335i xDrive E92 Join Date: Apr 2013 Location: NY iTrader: (0)	Quick update The dealer is coming to my office to pick up the car, leave and loaner, and take it to service... which is fine and dandy... shouldn't have to happen in under 3 days of ownership, but hey. It's a complex machine. After browsing the forum my main concern is that the turbo seal may be starting to go? Between the burning oil and intermittent tail pipe smoke.... idk I assume these are things the service center will know to look for.
	Appreciate 0 Quote

10-07-2013, 12:15 PM	#15
nynyny Second Lieutenant 65 Rep 204 Posts Drives: 2011 335i xDrive E92 Join Date: Apr 2013 Location: NY iTrader: (0)	So to anyone following this process... got a call from the dealer this morning. He said that they replaced the VANOS. I had to look it up to see what he was talking about, and it appears that could certainly explain the smoke. Does anyone think that could have effected the oil consumption, as well? Is there anything that is normally changed when the VANOS is cleaned/changed? Either way, looking forward to taking back possession of my new car... hopefully for more than a day this time! Thanks to everyone for their support.
	Appreciate 0 Quote

10-07-2013, 05:50 PM	#16
Wolf 335 Brigadier General 2562 Rep 3,659 Posts Drives: 2007 E92 335i Join Date: Aug 2012 Location: Toronto iTrader: (0)	Glad you resolved the issue. Enjoy the ride now.
	Appreciate 0 Quote

10-09-2013, 05:26 PM	#17
nynyny Second Lieutenant 65 Rep 204 Posts Drives: 2011 335i xDrive E92 Join Date: Apr 2013 Location: NY iTrader: (0)	Aaaaand it's a lemon Today was my first official day with the car back. It was dropped off at my office. I took it out to lunch, taking it very easy the whole time... it seemed ok. Driving home (less than 8 miles)... my oil light comes on. 2 mins later smoke starts coming out the exhaust. Luckily I was very close to home, and pull in my lot shortly after. I check the oil level... below minimum. This is concerning because: a) I put a quart in last week (less than 75 miles ago) b) it just left the %$#ing dealership... where they said they fixed the problem I take this to mean the car is F'd. I've lost total faith in CPO and BMW.
	Appreciate 0 Quote

10-10-2013, 12:39 PM	#18
zapd0s New Member 0 Rep 13 Posts Drives: '10 E92 328xi Join Date: Aug 2013 Location: MA, USA iTrader: (2)	Holy crap, sorry to hear about this. I wouldn't totally lose faith in the product, I'd lose faith in that dealer. Are there any more in the area? I mean, the car's warrantied so any BMW service should be able to help, right?
	Appreciate 0 Quote

10-10-2013, 12:46 PM	#19
N8N Lieutenant Colonel 178 Rep 1,843 Posts Drives: 2009 E92 335i 6MT Join Date: Sep 2012 Location: Berwyn Heights, MD iTrader: (2)	Certainly sounds like turbo seals. Does it only start to smoke when hot? Tell the dealer to have the wrench drive the car for a while if he doesn't believe you. I'd give them another crack at it but make clear to them that you expect it to come back fixed as you just paid good money for a car and haven't got to enjoy it yet. May be a blessing in disguise if it is turbo seals, you get a new turbo on a used car
	Appreciate 0 Quote

10-10-2013, 04:36 PM	#21
N8N Lieutenant Colonel 178 Rep 1,843 Posts Drives: 2009 E92 335i 6MT Join Date: Sep 2012 Location: Berwyn Heights, MD iTrader: (2)	The guy probably looked at the car cold; if the turbo housing is actually cracked it probably only starts to leak when it heats up and the metal expands. Understandable, but frustrating that a brand that is trying to market itself as "Premium" has techs who do not thoroughly test drive vehicles after repairs :/ You probably had a VANOS code before and that's why they started there... I'm guessing. I don't know, I wasn't there. The good news is the explanations you're being given sound reasonable to me, I've heard some explanations from SAs that just trip my BS meter and those make me stabby.
	Appreciate 0 Quote

10-11-2013, 09:45 AM	#22
N8N Lieutenant Colonel 178 Rep 1,843 Posts Drives: 2009 E92 335i 6MT Join Date: Sep 2012 Location: Berwyn Heights, MD iTrader: (2)	Oh, 'nother thing. At 43K miles get ready to replace spark plugs (50K) might see if you can sweet talk dealer into throwing that into turbo replacement work? Or you could just DIY, it's not that hard, but you will need a special socket (I'm assuming; you need it for N54 and I believe N55 uses similar heads/plugs)
	Appreciate 0 Quote