Windshield Scratches?

Duckysaurus · 08-18-2023, 01:29 AM

Just got my X5 delivered last week and I noticed these scratches the salesperson didn't notice (or didn't mention). They appear to be surface scratches and not cracks (shadow from the scratch can be seen in 1-2 of the images). They supposedly want to make things right but I'm not sure if they'll cover a full windshield replacement.

I ran a finger over them and didn't feel any indents, but will try to see if my nail catches on it this weekend.

Dealership is 2000 miles away and I got it since it was a desirable color combo (white on tartufo) with the packages I wanted (executive, m-sport) + low mileage. The scratch wasn't visible in the two walk-around videos the salesperson sent me prior to shipping, but it was visible in the photos the car transporter took at their dealership PRIOR to it being shipped to me.

Photos here (safe, I promise): https://www.dropbox.com/scl/fo/oumvt...eojo0xefe&dl=0

Anyone have experience with something like this? Am out of the NYC region if that helps. TIA.

jsf721 · 08-19-2023, 03:21 PM

If you are near Detailer’s domain ask Phil. He can tell you what’s possible.

M5Rick · 08-20-2023, 04:01 AM

That was vandalised.

alex2364 · 08-20-2023, 01:20 PM

Get a quote from a high quality glass shop or your local dealer for a OEM windshield replacement. Send the quote to the purchasing dealer and tell them that’s how they can make it right.

John in VA · 08-20-2023, 08:28 PM

^^ This. Removing glass scratches is very difficult.

Dan B · 08-23-2023, 09:52 PM

That had to have happened post delivery. You would have seen it at some point over the last week. I am NOT saying you knew and are trying to pull a fast one. Just that you would have seen it quickly.

And as M5Rick stated, that looks like someone scratched it.

Duckysaurus · 08-24-2023, 12:56 AM

Quote:

Originally Posted by jsf721

If you are near Detailer’s domain ask Phil. He can tell you what’s possible.

This is the one near Norwood, NJ? Can PM me if easier.

Duckysaurus · 08-24-2023, 12:58 AM

Quote:

Originally Posted by Dan B

That had to have happened post delivery. You would have seen it at some point over the last week. I am NOT saying you knew and are trying to pull a fast one. Just that you would have seen it quickly.

And as M5Rick stated, that looks like someone scratched it.

It was scratched pre-delivery since the car transporter took photos of the X5 and the scratches were visible. They just weren't visible when the salesperson did two walkaround videos prior to the pickup.

08-18-2023, 01:29 AM	#1
Duckysaurus Private First Class 44 Rep 125 Posts Drives: 2021 G05, 2014 F10, 2009 E90 Join Date: Sep 2018 Location: NYC iTrader: (0) Garage List 2021 BMW X5 40i xDrive [0.00] 2014 BMW 535xi [8.50] 2009 BMW 328i [0.00]	Windshield Scratches? Just got my X5 delivered last week and I noticed these scratches the salesperson didn't notice (or didn't mention). They appear to be surface scratches and not cracks (shadow from the scratch can be seen in 1-2 of the images). They supposedly want to make things right but I'm not sure if they'll cover a full windshield replacement. I ran a finger over them and didn't feel any indents, but will try to see if my nail catches on it this weekend. Dealership is 2000 miles away and I got it since it was a desirable color combo (white on tartufo) with the packages I wanted (executive, m-sport) + low mileage. The scratch wasn't visible in the two walk-around videos the salesperson sent me prior to shipping, but it was visible in the photos the car transporter took at their dealership PRIOR to it being shipped to me. Photos here (safe, I promise): https://www.dropbox.com/scl/fo/oumvt...eojo0xefe&dl=0 Anyone have experience with something like this? Am out of the NYC region if that helps. TIA.
	Appreciate 1 Dan B514.50 Tweet Quote

08-19-2023, 03:21 PM	#2
jsf721 Captain 1150 Rep 901 Posts Drives: 2019 540i X M Sport Join Date: May 2019 Location: Long Island, NY iTrader: (0)	If you are near Detailer’s domain ask Phil. He can tell you what’s possible.
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08-20-2023, 04:01 AM	#3
M5Rick General 68565 Rep 22,081 Posts Drives: M5 F10 DCT Gunmetal Join Date: Aug 2018 Location: GB iTrader: (0)	That was vandalised.
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08-20-2023, 01:20 PM	#4
alex2364 Brigadier General 3439 Rep 3,006 Posts Drives: 2020 M4 ZCP / 2023 X3 M40i Join Date: May 2005 Location: Northern VA iTrader: (2) Garage List 2020 BMW M4 [10.00] 2023 BMW X3 M40i [9.75]	Get a quote from a high quality glass shop or your local dealer for a OEM windshield replacement. Send the quote to the purchasing dealer and tell them that’s how they can make it right.
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08-20-2023, 08:28 PM	#5
John in VA Colonel 1170 Rep 2,412 Posts Drives: 2015 228i M Sport Join Date: Jul 2007 Location: Leesburg, VA iTrader: (6)	^^ This. Removing glass scratches is very difficult. __________________ ____________________________________________ 2015 BMW 228i in EstorilBlau II Metallic / Terra Dakota Leather - 6-speed manual, M Sport Package, Cold Weather Package, Lighting Package, Premium Package, Harman Kardon premium sound, Anti-theft alarm system, Blue Metallic Matt Accent Moldings, Aluminum Hexagon Interior Strips, Anthracite Headlining
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08-23-2023, 09:52 PM	#6
Dan B Captain 515 Rep 624 Posts Drives: 2024 M440i xDrive Gran Coupe Join Date: Mar 2023 Location: Chicago NW Suburbs iTrader: (0)	That had to have happened post delivery. You would have seen it at some point over the last week. I am NOT saying you knew and are trying to pull a fast one. Just that you would have seen it quickly. And as M5Rick stated, that looks like someone scratched it.
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