Double Warranty XS Payment

Not a Diesel!!! · 07-23-2015, 05:15 PM

Car in with BMW I have an extend BMW Warranty with £100 xs.

It was in a week a go and work done to resolve an issue & given back ( £100 paid).

Issue not resolved so back in. Now require a further £100 payment.

I am getting my moneys worth on parts (so clearly the warranty was the right call) but my point is 2 visits to fix 1 issue is in my book one payment.

IanS100 · 07-23-2015, 07:22 PM

I agree, if it's the same issue it's the same fix therefore one excess; if you paid your insurance company an excess after an accident, you wouldn't expect to pay another excess if the car wasn't repaired properly & had to go back. I would make a complaint to the service manager in the first instance, good luck.

Ajerthan · 07-24-2015, 08:46 AM

I dont see why it requires two payment.
One claim equals one excess, them resolving it first time or not is a different matter.

The0pportunist · 07-24-2015, 10:13 AM

Had a similar issue last year. I initially called BMW uk/warranty guys for advice, they basically said to me its up to the garage to contact them and explain the situation to waive the 2nd excess. I spoke to service manager at the dealer & explained that BMW UK need you to call them and tell them its the same issue & that 2nd excess should not be charged. In the end i only had to pay the excess once despite everyone insisting i had to pay it the second time!! Don't give up!!

Not a Diesel!!! · 07-24-2015, 04:28 PM

Thanks. Paid today to get the car.

But the onslaught of complaint E-mails has just started.

Lucky I booked by E-mail so have a record of time points.

Wish me luck.

IanS100 · 07-26-2015, 02:32 AM

Good luck

Kerr · 07-26-2015, 07:28 AM

You should get that money back. They shouldn't have asked in the first place.

russ9898 · 07-29-2015, 06:50 PM

I took my car in for an oil leak, paid my excess and when I got the car back it was still leaking. I returned the car to the dealer a week later who tried to charge the excess again...once I explained that they had failed to fix the fault correctly the first time they waived the excess charge. I think it's more of an administrative error than anything.

07-23-2015, 05:15 PM	#1
Not a Diesel!!! First Lieutenant 42 Rep 386 Posts Drives: Megane Cup-S Join Date: Oct 2012 Location: UK iTrader: (0)	Double Warranty XS Payment Car in with BMW I have an extend BMW Warranty with £100 xs. It was in a week a go and work done to resolve an issue & given back ( £100 paid). Issue not resolved so back in. Now require a further £100 payment. I am getting my moneys worth on parts (so clearly the warranty was the right call) but my point is 2 visits to fix 1 issue is in my book one payment.
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07-23-2015, 07:22 PM	#2
IanS100 Major General 135 Rep 5,050 Posts Drives: 520d F10 LCI M Sport Join Date: Nov 2011 Location: Southport UK iTrader: (0)	I agree, if it's the same issue it's the same fix therefore one excess; if you paid your insurance company an excess after an accident, you wouldn't expect to pay another excess if the car wasn't repaired properly & had to go back. I would make a complaint to the service manager in the first instance, good luck. Last edited by IanS100; 07-24-2015 at 09:14 AM..
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07-24-2015, 08:46 AM	#3
Ajerthan Bimmaaaa 24 Rep 634 Posts Drives: E46 M3 Join Date: May 2012 Location: London iTrader: (3) Garage List 2004 BMW M3 [0.00] 2009 BMW 325 [0.00]	I dont see why it requires two payment. One claim equals one excess, them resolving it first time or not is a different matter. __________________ InstaGram: Ajerthan
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07-24-2015, 10:13 AM	#4
The0pportunist Major 481 Rep 1,271 Posts Drives: F30 335i Join Date: Sep 2012 Location: London iTrader: (0)	Had a similar issue last year. I initially called BMW uk/warranty guys for advice, they basically said to me its up to the garage to contact them and explain the situation to waive the 2nd excess. I spoke to service manager at the dealer & explained that BMW UK need you to call them and tell them its the same issue & that 2nd excess should not be charged. In the end i only had to pay the excess once despite everyone insisting i had to pay it the second time!! Don't give up!!
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07-24-2015, 04:28 PM	#5
Not a Diesel!!! First Lieutenant 42 Rep 386 Posts Drives: Megane Cup-S Join Date: Oct 2012 Location: UK iTrader: (0)	Thanks. Paid today to get the car. But the onslaught of complaint E-mails has just started. Lucky I booked by E-mail so have a record of time points. Wish me luck.
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07-26-2015, 02:32 AM	#6
IanS100 Major General 135 Rep 5,050 Posts Drives: 520d F10 LCI M Sport Join Date: Nov 2011 Location: Southport UK iTrader: (0)	Good luck
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07-26-2015, 07:28 AM	#7
Kerr Brigadier General 114 Rep 4,021 Posts Drives: BMW M235I Join Date: Dec 2010 Location: Aberdeen iTrader: (0)	You should get that money back. They shouldn't have asked in the first place.
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07-29-2015, 06:50 PM	#8
russ9898 Second Lieutenant 31 Rep 224 Posts Drives: BMW 325D LCI E92 Coupe Join Date: Nov 2014 Location: Staffordshire iTrader: (0)	I took my car in for an oil leak, paid my excess and when I got the car back it was still leaking. I returned the car to the dealer a week later who tried to charge the excess again...once I explained that they had failed to fix the fault correctly the first time they waived the excess charge. I think it's more of an administrative error than anything.
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