![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
BMW Garage | BMW Meets | Register | Today's Posts | Search |
![]() |
![]() ![]() |
BMW 3-Series (E90 E92) Forum
>
Almost walked out on deal while signing paperwork
![]() |
![]() |
12-27-2007, 12:15 AM | #1 |
Second Lieutenant
![]() 72
Rep 233
Posts |
![]()
As I have posted on here before, I ordered a 2008 335i and it recently came in. We decided to lease a car for the first time and did the purchase through our CA at the local dealership who we are good friends with.
So long story short we head on up to the finance department to sign the paperwork and the finance manager who we were introduced to couldn't have been more rude to us. My wife and I got a bad vibe from this person almost instantly after we sat down. After only negotiating the sales price earlier, I began to ask her what the money factor was as well as the residuals. She looked at us with a snide look on her face and said "this is a lease and we don't disclose that type of information". I said to her, "are you kidding me"?, and in a harsh manner she said NO....and repeated for the 3rd time this is a lease, not a purchase and we don't disclose that information. My wife literally got up from the desk and walked out of the room. At that point I laid into this lady like none other telling her, while I have never leased before, this is B.S. that she would treat us in this manner especially after purchasing 3 cars in 2 years from this dealership. At that point she started to back down and conceded to showing me the figures. My wife then entered the room again, grabbed a candy cane off this lady's desk and said "let's go". ![]() We did end up with the car which I absolutely love, but have to ask....has anyone ever been denied the ability to look over the terms of their contract? Last edited by JoeClothing; 12-27-2007 at 12:34 AM.. |
12-27-2007, 12:21 AM | #2 |
Major
![]() ![]() 577
Rep 1,469
Posts |
This is absolute B.S that she would do that, that is like them not telling you the monthly payment after making a deal. It just doesn't make sense. I dealt with some rude people but nothing that rude to tell you the trute.
But on the bright side, congrats on the car. Hope you enjoy it and drive safe. |
Appreciate
0
|
12-27-2007, 12:23 AM | #3 |
LA Native
14
Rep 294
Posts |
I live in CA over here I don't even think this is even legal for them to do. It will be an interesting call BMWNA get's a hold of you and says 1 through 5, what's the rating.
|
Appreciate
0
|
12-27-2007, 12:32 AM | #5 |
Second Lieutenant
![]() 72
Rep 233
Posts |
Please don't think that I didn't know what the MF/rates were before I went up to the finance office. The fact of the matter is I did know, but wanted to make sure I knew what I was signing. I know a lot of these auto finance managers are unethical and wanted to make sure they weren't bumping my rate to make a few bucks off the back end.
![]() This experience warrants a letter to the owner of the dealership, and it will be coming.... |
Appreciate
0
|
12-27-2007, 12:41 AM | #6 | |
Second Lieutenant
![]() 16
Rep 284
Posts
Drives: Soon 2015 M4
Join Date: Dec 2007
Location: Portland, Oregon
|
Quote:
Thats BS. Yeah make sure you give them (her) bad reviews!... I'd be pissed if I was treated that way! |
|
Appreciate
0
|
12-27-2007, 12:43 AM | #7 | |
Major
![]() ![]() 93
Rep 1,153
Posts |
Quote:
|
|
Appreciate
0
|
12-27-2007, 12:51 AM | #8 | |
Second Lieutenant
![]() 72
Rep 233
Posts |
Quote:
In my heart of hearts I think she saw a young couple (30 something) and felt like she could have her way with us in a disrespectful manner, perhaps as she has done with others. Long term, if something is not said this business practice of hers will continue. |
|
Appreciate
0
|
12-27-2007, 12:55 AM | #9 |
Captain
![]() ![]() ![]() ![]() 94
Rep 808
Posts |
wow.. you must work for a sleezy dealership like the one described by the OP making a statement like that. Its not OK.
|
Appreciate
0
|
12-27-2007, 03:03 AM | #10 |
Lieutenant Colonel
![]() ![]() 414
Rep 1,852
Posts
Drives: F80 M3 Frozen Black F87 M2 LBB
Join Date: Apr 2007
Location: Florida, USA
|
What dealer was it? You should also post your experience in dealer's section. That sucks that instead of taking care of customers these dealers think they are something better than their customers.
![]()
__________________
2016 F80 M3 Frozen Black
2018 F87 M2 LBB Follow me on Insta: M3Piotr |
Appreciate
0
|
12-27-2007, 05:35 AM | #11 |
Lieutenant General
![]() ![]() ![]() 1755
Rep 14,825
Posts |
I wouldn't put up with that, especially since you're a repeat customer. I was in a similar situation buying an engagement ring earlier this year.
C'mon, this is the age of the internet, we can learn in 2 hours what it took a family 5 generations to conceal. I dealt with some very rude people shopping for a diamond (we're not talking mall, we're talking where these shops are concentrated). Finally, I came across a shop where the woman waiting on me was a GIA gemologist. No matter what I asked (and I got technical down to depth, girdle, etc.), she pleasantly explained to me the answers. Finally, she told me she was confident she was giving me a very low price. When I shared this price with a shop two doors down, the guy shouted, and I mean shouted, "NOBODY IS GOING TO SELL YOU THAT STONE, FOR THAT PRICE. I MEAN NOBODY!" Then he said if we can be of any help in the future, let us know, meaning he had no counter-offer. Then his partner plays good cop to the other guy's bad cop saying at that price, it's a rip off. When I mentioned GIA, he said, "we use other certs, like IGI, EGL," yeah right. I bought the stone from the lady, and have GIA paperwork which is good enough for insurance. The rudeness of the other shop was my reality check on the price. Anyway, the point of my long story is that I would never give someone a major purchase who was in any way rude, it doesn't sit right with me. As long as we as customers let that kind of behavior slide, they will continue treating future customers in the same way. The OP's 50k would be just as welcomed at a dealership that treats customers well. You want your phat commission and all 5's? As a BMW dealership, you better have some manners and integrity. |
Appreciate
0
|
12-27-2007, 05:58 AM | #12 | |
Lieutenant General
![]() ![]() ![]() 445
Rep 12,276
Posts |
Quote:
I would write a strongly worded letter of complaint (not angry or profain, just very frank) about the behavior and attitude of this woman - and give her name. I would also mention that the CA managed to save the day by providing good customer care and that is the only reason you went through with the deal. Send the letter to the GM of the dealership and a copy to Tom Purvis of BMWNA.
__________________
![]() I think it is bad luck to be superstitious |
|
Appreciate
0
|
12-27-2007, 06:40 AM | #13 |
Lieutenant General
![]() ![]() ![]() ![]() 10372
Rep 14,464
Posts |
Don't they have a satisfaction report coming your way? Frying a store on those is not good for the GM. Maybe turn this around and get on their "kiss ass" list.
She also may have gotten a lump of coal for Christmas.... ![]()
__________________
Crazy Diamond
|
Appreciate
0
|
12-27-2007, 07:16 AM | #14 | |
Major
![]() ![]() 10
Rep 1,035
Posts |
Quote:
But putting the law aside, she works in a customer service industry. It's her job to complete the transaction. If her poor attitude is getting in the way of her job, you should complain and she should be disciplined appropriately. Don't let anyone give you the "she was having a bad day" whine.
__________________
May 3, '07European Delivery, Redelivered on 6/11/07 - Monaco Blue/Beige, Steptronic, ZPP, ZCW, PDC, iDrive/Navi with RTTI, Logic 7, Xenons, HD Radio
|
|
Appreciate
0
|
12-27-2007, 08:05 AM | #15 |
Lieutenant Colonel
![]() ![]() 402
Rep 1,638
Posts |
yeah that was BS i was 18 when i got my car and went into the dealership by myself they treated me like an adult even though they knew i could personally not pay for the car, they were extremely polite, showed me every single number on the lease papers, explained it and ran leases on different cars for me with a smile. Then I came back, signed all the papers, and when the car came in, my dad showed up to pay. It was an easy process and again the fact i was 18 and still got that service made me very happy with the dealer, as was my dad.
So i believe you just got unlucky with that lady. But fortunately you got the car enjoy!! |
Appreciate
0
|
12-27-2007, 08:45 AM | #16 |
Captain
![]() ![]() ![]() ![]() 20
Rep 892
Posts |
I never understand why a dealer would have a problem disclosing a MF. Clearly your residual is on the contract so that is right in front of you. I think they probably don't want to get into the discussion with most people since the average joe doesn't understand what a money factor is. But on the flip side everybody wants to get the standard base money factor, but the dealer has to make some $$ somewhere or what is the point of being in business?
|
Appreciate
0
|
12-27-2007, 09:46 AM | #17 | |
Colonel
![]() 52
Rep 2,225
Posts |
Quote:
It doesnt' matter if she was in a bad mood or not. She is employed to be in an area that deals heavily with customer service. If she doesn't like that part of her job, she needs to find a another place to work....someplace that doesn't include any face to face interaction with customers. That type of behavior is inexcusable.
__________________
07 335i sedan | Steptronic | Black saphire | Terra | ZPP | ZSP | Cold Weather | CA | PDC | Nav | OEM Alarm
|
|
Appreciate
0
|
12-27-2007, 10:02 AM | #18 | |
First Lieutenant
![]() ![]() ![]() 7
Rep 331
Posts |
Quote:
Are you a pushover or just dismissive? JoeClothing: No way should you let this go. Your wife responded to her intuition and reacted accordingly. Walked back in, took a candycane and said "let's go"... that's style! ![]()
__________________
Barrington 2006 330i sedan TiAg 1998 Porsche 911 C2S 1969 Firebird |
|
Appreciate
0
|
12-27-2007, 10:36 AM | #19 | |
Second Lieutenant
![]() 72
Rep 233
Posts |
Quote:
![]() |
|
Appreciate
0
|
12-27-2007, 10:49 AM | #20 | |
Second Lieutenant
![]() 8
Rep 219
Posts |
Quote:
|
|
Appreciate
0
|
12-27-2007, 10:52 AM | #21 | |
Second Lieutenant
![]() 72
Rep 233
Posts |
Quote:
Also, I don't know how to explain it, but this woman put off a bad vibe from the second we walked in the room. My wife and I were discussing how you could just feel how cold this lady was towards us. For instance our CA said that we could delay our first car payment for 45 days which we wanted to give us time to sell our other car after we got a crappy trade in value. When we mentioned this she said, "you should have never been told this" we don't do that..."30 days max" ![]() Then when we declined the wheel and tire insurance she started lecturing us on what a mistake it was not to get it because the run flats were so expensive to replace. I had to explain to her twice that our current E90 has them and we didn't want the insurance. Either way I knew that I was going to replace the RF's with another tire. ![]() All in all the whole experience was terrible and while none of you know my wife and I personally, I can honestly say we are some of the most easy going people you will ever meet, and it takes a lot to get us pissed off. |
|
Appreciate
0
|
12-27-2007, 11:15 AM | #22 |
Enlisted Member
![]() 1
Rep 39
Posts |
I just want to weigh in on the advice offered by some to flame the dealership when you get that rating call. I was told something by my CA, which I hope others can either refute or confirm, that suggests you may want to think about this tactic.
I was told that while the questions are indeed about your entire experience, that the only one who gets slammed by the bad ratings is the CA, (and presumably the manager), not other individuals like the finance person or the delivery specialist. He related a story to me about how one recent customer had an excellent overall experience, with the exception of the finance person. When the rating call came, the customer rated the entire experience a 5, with the exception of finance, which he gave a 3. As a result, the CA received no bonus for that quarter, resulting in a loss of several thousand dollars. This was the only non-5 the CA received during the quarter. The finance person was completely unaffected by this rating, since they are not evaluated and paid in the same way. The moral here (assuming the story is accurate), is that if you really did appreciate the efforts of your CA, then don't flame the finance person in the rating - only the CA will suffer. Intuitively, this doesn't make sense, but if it's reality then what to do should be clear: Write those letters and work outside the rating process. Maybe some insiders can comment on this? I certainly don't want to be accused of spreading lies, but at the same time, it would be a shame to slam an otherwise good CA experience.
__________________
Delivered 12/8/07! | 2008 328i E93 | Space Gray | Black Dakota | Light Poplar | Steptronic | Comfort Access | HD Radio | ZPD | 4UT
|
Appreciate
0
|
![]() |
Bookmarks |
|
|