Mod Bargains? Try Somewhere Else.

335speed · 07-01-2015, 01:35 AM

I have never had to work so hard in my life to give a company my business, let alone approximately four thousand dollars worth.

After e-mailing one sales associate directly and receiving no response, I went to their facility in person to discuss what I was planning to do in the coming months. I spoke with a different sales associate and was promised an e-mail containing a quote for the rims and bumpers I wanted. I did not receive anything. I then e-mailed their sales page directly to state my dilemma and lack of response. The original salesman I emailed returned my message and provided some information and asked which spoiler I wanted in order to complete the quote I requested. I responded the next day and have yet to receive the quote after about a week and a half. I forwarded my message to the sales page and the salesman again and still have an empty inbox.

If you are looking for a place to spend your hard earned money, I would look somewhere else. Having grown up and worked in customer service I have an understanding that mistakes happen and some customers get overlooked on accident, but having to hound a business to get a response is a big red flag.

Anyone know of any similar businesses in the OC/IE area?

Game · 07-02-2015, 05:44 PM

Probably why they're banned here.

AceOnShake · 07-02-2015, 05:49 PM

I don't think you can type **********s and if you do it becomes all messed up

AceOnShake · 07-02-2015, 05:50 PM

^^ LOL just like that

335speed · 07-05-2015, 08:19 PM

I did not know they were banned. I originally learned about them from this forum.

They got back to me after this post went up so I guess you need to leave a complaint to get service.

Just an FYI for anyone following in my footsteps.

Tim603 · 07-14-2015, 10:19 AM

yeah apparently they got banned a while ago for some credit card fraud or something. Nonetheless their lack of communication has been well documented on here

gds52 · 09-06-2015, 01:47 PM

My experience have been great with them since last 4 years.
I don't know about emails, but I did all transactions on phone. The guys have good knowledge of the products. Yest I ordered a steering wheel on phone, they did price match, provided answer to my questions and I was happy about it.
I have so far all positive feedback and I live in east coast.

mmmnot · 09-15-2015, 08:34 AM

Quote:

Originally Posted by Game

Probably why they're banned here.

They were banned here because their servers were hacked and a possibility (or confirmation) of data being stolen.

If that's the case - shouldn't NASCAR ban HomeDepot as a sponsor?

I have no invested interest in either sites/companies/etc but I do feel the need to say I've had nothing but exceptional service from them.

K19BMW · 09-15-2015, 09:40 AM

I purchased a mtech rear bumper from them last month and had no problems with the product or their service.

NYBulldog · 09-15-2015, 04:33 PM

email Jurrian directly... really cool dude, they've been good to me multiple times

xcusem3 · 09-15-2015, 08:51 PM

**********s went for sh*t a couple years ago, I tried to order roughly $5k worth of parts and same as OP, it took 5 emails and 3 phone calls before they would even give me a proper quote.

jgoens · 09-15-2015, 10:06 PM

I dealt with them recently for a couple items--while there was a glitch in the shipping they made it right. I worked with Blake.

abren · 09-17-2015, 09:52 AM

I just dealt with them and they were nothing short of awesome. Price matched a front lip and even let me pay through PayPal.

07-01-2015, 01:35 AM	#1
335speed Private First Class 13 Rep 193 Posts Drives: 16 550 Join Date: May 2013 Location: SoCal iTrader: (0) Garage List 2007 BMW E90 [10.00]	Mod Bargains? Try Somewhere Else. I have never had to work so hard in my life to give a company my business, let alone approximately four thousand dollars worth. After e-mailing one sales associate directly and receiving no response, I went to their facility in person to discuss what I was planning to do in the coming months. I spoke with a different sales associate and was promised an e-mail containing a quote for the rims and bumpers I wanted. I did not receive anything. I then e-mailed their sales page directly to state my dilemma and lack of response. The original salesman I emailed returned my message and provided some information and asked which spoiler I wanted in order to complete the quote I requested. I responded the next day and have yet to receive the quote after about a week and a half. I forwarded my message to the sales page and the salesman again and still have an empty inbox. If you are looking for a place to spend your hard earned money, I would look somewhere else. Having grown up and worked in customer service I have an understanding that mistakes happen and some customers get overlooked on accident, but having to hound a business to get a response is a big red flag. Anyone know of any similar businesses in the OC/IE area?
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07-02-2015, 05:44 PM	#2
Game ------ 8128 Rep 10,606 Posts Drives: G80 LCI, G87 (sold) Join Date: Aug 2010 Location: Chicago'ish iTrader: (25)	Probably why they're banned here. __________________
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07-02-2015, 05:49 PM	#3
AceOnShake Lieutenant 39 Rep 592 Posts Drives: E90 Join Date: May 2007 Location: Windy City iTrader: (0)	I don't think you can type **********s and if you do it becomes all messed up
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07-02-2015, 05:50 PM	#4
AceOnShake Lieutenant 39 Rep 592 Posts Drives: E90 Join Date: May 2007 Location: Windy City iTrader: (0)	^^ LOL just like that
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07-05-2015, 08:19 PM	#5
335speed Private First Class 13 Rep 193 Posts Drives: 16 550 Join Date: May 2013 Location: SoCal iTrader: (0) Garage List 2007 BMW E90 [10.00]	I did not know they were banned. I originally learned about them from this forum. They got back to me after this post went up so I guess you need to leave a complaint to get service. Just an FYI for anyone following in my footsteps.
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07-14-2015, 10:19 AM	#6
Tim603 Colonel 488 Rep 2,283 Posts Drives: 2007 335i E90 Join Date: Feb 2012 Location: North Canton, OH iTrader: (8) Garage List 2007 335i [0.00]	yeah apparently they got banned a while ago for some credit card fraud or something. Nonetheless their lack of communication has been well documented on here __________________ Build Thread
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09-06-2015, 01:47 PM	#7
gds52 Colonel 887 Rep 2,724 Posts Drives: BMW Z4M Coupe, BMW 328i E93 Co Join Date: Oct 2011 Location: NJ iTrader: (0)	My experience have been great with them since last 4 years. I don't know about emails, but I did all transactions on phone. The guys have good knowledge of the products. Yest I ordered a steering wheel on phone, they did price match, provided answer to my questions and I was happy about it. I have so far all positive feedback and I live in east coast.
	Appreciate 1 Quote

09-15-2015, 09:40 AM	#9
K19BMW Lieutenant 112 Rep 441 Posts Drives: 2008 335xi sedan Join Date: Sep 2013 Location: Boston, MA iTrader: (3) Garage List 2008 BMW 335xi sedan [0.00]	I purchased a mtech rear bumper from them last month and had no problems with the product or their service. __________________ 2008 335xi Sedan in Monaco Blue/Beige Dakota Leather/Cold Weather/Premium Package/ Navigation/ Logic7 Alpina B3 Flash, JB4 G5, BMS DCI, BMS OCC, VRSF DP, VRSF 7" FMIC, 30% tint, matte black kidney grills, paint matched e90 spoiler, paint matched front splitter, black finishing rods, BMW OEM Blacklines, Cyba air scoops, powder coated matte black wheels, Koni + Eibachs, more to come.
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09-15-2015, 04:33 PM	#10
NYBulldog Specialist 1320 Rep 2,708 Posts Drives: Nikes Join Date: Jun 2010 Location: NuYawk iTrader: (19)	email Jurrian directly... really cool dude, they've been good to me multiple times __________________
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09-15-2015, 08:51 PM	#11
xcusem3 Lieutenant 457 Rep 539 Posts Drives: 2013 M3 Join Date: Jan 2015 Location: Calgary iTrader: (0)	*********s went for sht a couple years ago, I tried to order roughly $5k worth of parts and same as OP, it took 5 emails and 3 phone calls before they would even give me a proper quote. __________________ CP-E DP's / Remus Race / ETS 7" FMIC / AFE DCI / Cobb V3 / ETS CP / HKS BOV
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09-15-2015, 10:06 PM	#12
jgoens Major General 3824 Rep 5,776 Posts Drives: 2013 335i msport Join Date: Nov 2014 Location: San Mateo, CA iTrader: (0)	I dealt with them recently for a couple items--while there was a glitch in the shipping they made it right. I worked with Blake. __________________ 2013 335i Msport Black sapphire/Coral red. MHD. stage 2--e30 VRSF DP, ER CP, Dinan Shockware. VRSF 12mm/15mm spacers. Cobra dashcam. Various codings. Last car: 2011 335i Msport. JB4. Vrsf CP
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09-17-2015, 09:52 AM	#13
abren Lieutenant 248 Rep 415 Posts Drives: E92 M3 Join Date: Apr 2015 Location: NoVA iTrader: (2)	I just dealt with them and they were nothing short of awesome. Price matched a front lip and even let me pay through PayPal.
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