Dealership crashed CAS on my 2014 X1

vkg4480 · 07-02-2015, 12:35 PM

Hi
I took my 2014 BMW X1 to dealership in Southern California for regular maintenance and oil change. They said they will have to put the car on computer module for testing the brakes or whatever. Next I hear from them, is that the CAS for my car has crashed. The maintenance guy said "CAS is a programmable part that is needed for your key function. When in programming our system crashed causing the CAS to crash with it." They are going to replace it as the car is still under warranty, but it will be at least 2 weeks before I get my vehicle back. This seems absurdly ridiculous and irresponsible to me. Is there anything I can do to take action against the dealer and to get compensated for the problems I have faced? This is not the first time though. Earlier they fixed something with the AC in the car and left some part loose that made the car make bubbling sounds when running.

Please suggest.

msjt · 07-02-2015, 12:41 PM

Find another dealer lol

rr006rbc · 07-02-2015, 01:09 PM

You can't blame a dealership for modules/control units crashing. They most likely had to program your car to correct your CBS (service interval) because your brakes were showing due too early. It happens more often than not and it doesn't reflect the quality of the dealership's service. It's more of a product issue and diagnostic method that causes these things to happen.

Chihuahua · 07-02-2015, 01:38 PM

Quote:

Originally Posted by vkg4480

Hi
This seems absurdly ridiculous and irresponsible to me. Is there anything I can do to take action against the dealer and to get compensated for the problems I have faced? .

While unfortunate, you ARE being compensated for the CAS failure. They are replacing it under warranty. What is it you were looking for beyond that?

And yes, find another dealer.

Delta0311 · 07-02-2015, 01:59 PM

Did they give you a loaner? If so fuck it enjoy the loaner and know that you will not be putting any miles on your car for two weeks.

MightyMouseTech · 07-02-2015, 02:01 PM

Computer systems crash. Has happened here a couple of times. One time it bricked a set of gauges.

Life goes on.

pikkagtr · 07-02-2015, 02:07 PM

Ask them to pay for the time you are out of the car.
If I brought in a car that say had bad headlights and it takes 2 weeks to order, I'll be OK .
If they crashed the car I brought in for oil change and broke my headlights , I'd be furious as that was not what I brought it into and should not be out of MY car for 2 weeks, while I still have to pay for it

MG 228i · 07-02-2015, 02:10 PM

What dealer is this?

Delta0311 · 07-02-2015, 02:14 PM

Quote:

Originally Posted by pikkagtr

Ask them to pay for the time you are out of the car.
If I brought in a car that say had bad headlights and it takes 2 weeks to order, I'll be OK .
If they crashed the car I brought in for oil change and broke my headlights , I'd be furious as that was not what I brought it into and should not be out of MY car for 2 weeks, while I still have to pay for it

Right because that's how warranties work..

Chihuahua · 07-02-2015, 04:56 PM

Quote:

Originally Posted by pikkagtr

Ask them to pay for the time you are out of the car.
If I brought in a car that say had bad headlights and it takes 2 weeks to order, I'll be OK .
If they crashed the car I brought in for oil change and broke my headlights , I'd be furious as that was not what I brought it into and should not be out of MY car for 2 weeks, while I still have to pay for it

Meeni · 07-03-2015, 01:12 AM

Quote:

Originally Posted by vkg4480

They are going to replace it as the car is still under warranty, but it will be at least 2 weeks before I get my vehicle back. Is there anything I can do to take action against the dealer and to get compensated for the problems I have faced?

They are already doing all that is needed to make you whole. When the module will be replaced, you won't be able to tell there even was a problem. Upgrading your modules for free is a nice gesture from them, they are not forced to do it, or they could charge you for it, the fact that an odd crash damaged the module is just shit that happens. The only thing you should demand is a loaner for the meantime, which I suspect they have already planned and provisionned anyway. Overall you have not been treated badly and I see no reason to look for greener pastures from that story.

Efthreeoh · 07-03-2015, 07:07 AM

I think what "crashed" is the car and it's in the bodyshop for 2 weeks of repairs. I'd go by the dealership and ask to see it.

overcoil · 07-03-2015, 08:19 AM

Flash Crash thread
http://www.1addicts.com/forums/showt...=471890&page=1

Labeef · 07-03-2015, 11:24 PM

It happens. Either find a new dealer or write it off to bad luck. I would hate to be your SA, as you seem slightly entitled.

Mandi90TT · 07-03-2015, 11:40 PM

As long as you are getting a BMW loaner, no charge, there is really nothing to be concerned about (assuming they didn't actually crash your car, as someone suggested)

Beyond the loaner, you can ask for anything you want, but your chances of getting it are slim to none, and I wouldn't bet on slim

BMWrules7 · 07-04-2015, 10:39 PM

Quote:

Originally Posted by MightyMouseTech

Computer systems crash. Has happened here a couple of times. One time it bricked a set of gauges.

Life goes on.

+1

(And, by "bricked," Mighty Mouse means to say the software update crashed the computer so bad that it's only functionality is to serve as a useless brick.)

airshaq20 · 07-06-2015, 08:31 AM

A new BMW owner jumping to the brand and feels like they are so entitled (and oh, its also the cheapest BMW).

If every time my dealerships scans my cars without me even asking to fix them without bugging me for extra money even if its under warranty, then I'll be so thankful and will consider my self very lucky!

Zmantoo · 07-26-2015, 10:56 AM

If you are making payments, they will pay the payment for that portion of time the car is down.

I had an X5 at a dealer for 29 days because of a back order battery terminal connector. BMW USA paid the payment for that down time. The dealer paid it and BMW USA paid them. My service adviser told me about the program. You also should get a loaner for free.

MalibuBimmer · 07-27-2015, 12:58 PM

One more day in the shop -- over the life of the vehicle -- Zmantoo, and you can get a new car under the Lemon Law.

dsad1 · 07-27-2015, 01:20 PM

I seem to be in the minority here, but I do think the dealer should offer something for the inconvenience. Take care of the payment for those 2 weeks, give him a credit for future service, etc..

Yes it was a mistake, but that doesn't mean they shouldn't be held liable. This was supposed to be a few hour event, and now it's going to take 2 weeks instead.

ldireprophil · 07-27-2015, 01:28 PM

Burn the place down!

07-02-2015, 12:35 PM	#1
vkg4480 Registered 2 Rep 1 Posts Drives: 2014 BMW X1 Join Date: Jul 2015 Location: California iTrader: (0)	Dealership crashed CAS on my 2014 X1 Hi I took my 2014 BMW X1 to dealership in Southern California for regular maintenance and oil change. They said they will have to put the car on computer module for testing the brakes or whatever. Next I hear from them, is that the CAS for my car has crashed. The maintenance guy said "CAS is a programmable part that is needed for your key function. When in programming our system crashed causing the CAS to crash with it." They are going to replace it as the car is still under warranty, but it will be at least 2 weeks before I get my vehicle back. This seems absurdly ridiculous and irresponsible to me. Is there anything I can do to take action against the dealer and to get compensated for the problems I have faced? This is not the first time though. Earlier they fixed something with the AC in the car and left some part loose that made the car make bubbling sounds when running. Please suggest.
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07-02-2015, 12:41 PM	#2
msjt First Lieutenant 160 Rep 305 Posts Drives: e92 335i Join Date: Jan 2013 Location: queens, nyc iTrader: (0)	Find another dealer lol
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07-02-2015, 01:09 PM	#3
rr006rbc Colonel 1205 Rep 2,818 Posts Drives: '23 M440i GC Join Date: Mar 2013 Location: California iTrader: (38)	You can't blame a dealership for modules/control units crashing. They most likely had to program your car to correct your CBS (service interval) because your brakes were showing due too early. It happens more often than not and it doesn't reflect the quality of the dealership's service. It's more of a product issue and diagnostic method that causes these things to happen.
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07-02-2015, 01:59 PM	#5
Delta0311 Banned 7485 Rep 10,119 Posts Drives: 2011 BMW 335xi E92 2016 228xi Join Date: Apr 2009 Location: NJ iTrader: (1)	Did they give you a loaner? If so fuck it enjoy the loaner and know that you will not be putting any miles on your car for two weeks.
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07-02-2015, 02:01 PM	#6
MightyMouseTech Major General 4348 Rep 6,196 Posts Drives: 13 135i 6MT LeMans Blue MSport Join Date: Feb 2013 Location: Ottawa, Canada iTrader: (0)	Computer systems crash. Has happened here a couple of times. One time it bricked a set of gauges. Life goes on.
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07-02-2015, 02:07 PM	#7
pikkagtr Go Spurs Go 3987 Rep 2,917 Posts Drives: '22 GR Z4 Coup '06 Z4M Rdster Join Date: Jan 2015 Location: Bay Area iTrader: (-1)	Ask them to pay for the time you are out of the car. If I brought in a car that say had bad headlights and it takes 2 weeks to order, I'll be OK . If they crashed the car I brought in for oil change and broke my headlights , I'd be furious as that was not what I brought it into and should not be out of MY car for 2 weeks, while I still have to pay for it
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07-02-2015, 02:10 PM	#8
MG 228i First Lieutenant 156 Rep 349 Posts Drives: Z4 m40i, 340i 6MT, i3S Join Date: Aug 2014 Location: Los Angeles iTrader: (0)	What dealer is this?
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07-03-2015, 07:07 AM	#12
Efthreeoh General 19186 Rep 19,717 Posts Drives: The E90 + Z4 Coupe & Z3 R'ster Join Date: May 2012 Location: Virginia iTrader: (0)	I think what "crashed" is the car and it's in the bodyshop for 2 weeks of repairs. I'd go by the dealership and ask to see it. __________________ A manual transmission can be set to "comfort", "sport", and "track" modes simply by the technique and speed at which you shift it; it doesn't need "modes", modes are for manumatics that try to behave like a real 3-pedal manual transmission. If you can money-shift it, it's a manual transmission. "Yeah, but NO ONE puts an automatic trans shift knob on a manual transmission."
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07-03-2015, 08:19 AM	#13
overcoil Major General 3123 Rep 5,582 Posts Drives: M235i 6spd Join Date: Dec 2013 Location: Mid-Atlantic iTrader: (0)	Flash Crash thread http://www.1addicts.com/forums/showt...=471890&page=1
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07-03-2015, 11:24 PM	#14
Labeef Captain 268 Rep 807 Posts Drives: 320I Sport/Xenon Join Date: Jul 2014 Location: Bay Area, CA iTrader: (0)	It happens. Either find a new dealer or write it off to bad luck. I would hate to be your SA, as you seem slightly entitled.
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07-03-2015, 11:40 PM	#15
Mandi90TT Colonel 2711 Rep 2,373 Posts Drives: BSM 6MT M4 F82 Join Date: Aug 2014 Location: Colorado Springs iTrader: (0)	As long as you are getting a BMW loaner, no charge, there is really nothing to be concerned about (assuming they didn't actually crash your car, as someone suggested) Beyond the loaner, you can ask for anything you want, but your chances of getting it are slim to none, and I wouldn't bet on slim __________________ 2015 Black Sapphire Metallic 6MT M4
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07-06-2015, 08:31 AM	#17
airshaq20 Private First Class 16 Rep 168 Posts Drives: X5M, E60 Join Date: Sep 2013 Location: Bay Area iTrader: (2)	A new BMW owner jumping to the brand and feels like they are so entitled (and oh, its also the cheapest BMW). If every time my dealerships scans my cars without me even asking to fix them without bugging me for extra money even if its under warranty, then I'll be so thankful and will consider my self very lucky!
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07-26-2015, 10:56 AM	#18
Zmantoo Enlisted Member 5 Rep 47 Posts Drives: 1978 AMC Pacer Xanadu Green Join Date: Jul 2015 Location: Richmond Ca, East Bay Nor Cali iTrader: (0)	If you are making payments, they will pay the payment for that portion of time the car is down. I had an X5 at a dealer for 29 days because of a back order battery terminal connector. BMW USA paid the payment for that down time. The dealer paid it and BMW USA paid them. My service adviser told me about the program. You also should get a loaner for free.
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07-27-2015, 12:58 PM	#19
MalibuBimmer Founder, Knights of the Roundel website 966 Rep 1,723 Posts Drives: 2015 M4 and 2018 AMG GT Join Date: Mar 2008 Location: The Santa Monica Mountains, CA iTrader: (0) Garage List 2018 Mercedes AMG GT [0.00] 2018 Audi Q3 [0.00] 2015 BMW M4 [10.00]	One more day in the shop -- over the life of the vehicle -- Zmantoo, and you can get a new car under the Lemon Law. __________________ Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
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07-27-2015, 01:20 PM	#20
dsad1 Colonel 1215 Rep 2,404 Posts Drives: car Join Date: Sep 2012 Location: United States iTrader: (0)	I seem to be in the minority here, but I do think the dealer should offer something for the inconvenience. Take care of the payment for those 2 weeks, give him a credit for future service, etc.. Yes it was a mistake, but that doesn't mean they shouldn't be held liable. This was supposed to be a few hour event, and now it's going to take 2 weeks instead.
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07-27-2015, 01:28 PM	#21
ldireprophil Enlisted Member 18 Rep 48 Posts Drives: 2004 vert. 2011 coupe Join Date: Oct 2013 Location: Canton GA iTrader: (0)	Burn the place down! __________________ 2015 Jeep Grand Cherokee Altitude (Granite Crystal) 2011 E92 M3 Coupe (SGM/Fox Red/Black Novillo) 2004 E46 M3 Vert (AW/Black) 2005 Infiniti G35 (Black Obsidian/Wheat) 2012 Harley Davidon Road Glide (Maple Metallic)
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