Website down rant.

zx10guy · 10-23-2016, 11:06 AM

So I would like to check out some stain color choices before heading to the hardware store. I figure I would jump on Minwax's website to see what choices are available. Nope. The website has been down since early this morning. In this day in age where your online presence is critical to your bottom line, I'm surprised a company the size of Minwax has such a terrible IT staff. I know if I were one of the people responsible for maintaining their website, I would be fired over this.

Ok rant over.

fhaze3 · 10-23-2016, 11:35 AM

Crimson92 · 10-23-2016, 01:12 PM

Maybe they're still recovering from the ddos attack.

zx10guy · 10-23-2016, 01:23 PM

Quote:

Originally Posted by Crimson92

Maybe they're still recovering from the ddos attack.

Nope. The error message on their website says a backend server is down. The DDOS issue was due to a DNS problem. Not related to this issue. Here's the error message that pops up.

Message from the NSAPI plugin:

No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.

Build date/time: Apr 18 2009 12:38:47

Change Number: 1211636

Crimson92 · 10-23-2016, 01:25 PM

Quote:

Originally Posted by zx10guy

Quote:

Originally Posted by Crimson92

Maybe they're still recovering from the ddos attack.

Nope. The error message on their website says a backend server is down. The DDOS issue was due to a DNS problem. Not related to this issue. Here's the error message that pops up.

Message from the NSAPI plugin:

No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.

Build date/time: Apr 18 2009 12:38:47

Change Number: 1211636

Well then they suck.

zx10guy · 10-23-2016, 01:33 PM

Quote:

Originally Posted by Crimson92

Well then they suck.

Exactly.

M_Six · 10-23-2016, 02:19 PM

On my first attempt to post a reply here I got a database error page. Shit happens.

Minwax no doubt outsources their web hosting. They probably have a Service Level Agreement (SLA) stating expected uptime (99.99% or whatever) and recovery time from problems. If they figure they're losing business over an outage (or repeated outages), they'll be shopping around for another host. But I'm guessing if it's only been a few hours, they're not too worried about it.

zx10guy · 10-23-2016, 03:28 PM

Quote:

Originally Posted by M_Six

On my first attempt to post a reply here I got a database error page. Shit happens.

Minwax no doubt outsources their web hosting. They probably have a Service Level Agreement (SLA) stating expected uptime (99.99% or whatever) and recovery time from problems. If they figure they're losing business over an outage (or repeated outages), they'll be shopping around for another host. But I'm guessing if it's only been a few hours, they're not too worried about it.

It's going on about 7 hours with their website being down. Really unacceptable. I wonder if anyone has gotten any alerts about the site being down or if they're asleep at the wheel.

RickFLM4 · 10-23-2016, 05:50 PM

Fucking Minwax.

Naz24 · 10-24-2016, 09:34 AM

i'll save you time. choose dark walnut, you wont regret it

wdb · 10-24-2016, 09:39 AM

Website down. Thanks Obama!

Chihuahua · 10-24-2016, 09:49 AM

I hate you Minwax!

jaye944 · 10-24-2016, 10:21 AM

until skynet takes over
computers are run and used and maintained by people
people are not fallible and customer are thick as sh*t
trust me I'm one of those "IT folks u talk about"

zx10guy · 10-24-2016, 10:53 AM

Quote:

Originally Posted by jaye944

until skynet takes over
computers are run and used and maintained by people
people are not fallible and customer are thick as sh*t
trust me I'm one of those "IT folks u talk about"

And I'm also the IT folk I talked about. Been doing things from tier 1 support all the way up to being an architect of large scale enterprise solutions. I know about limitations of systems and I know what's possible. To have a public website down for as long as Minwax's has due to some obvious internal issue is unacceptable. To me someone was asleep at the wheel plain and simple. A user/customer shouldn't be staring at an error message for hours. If the IT team was on top of this, they would have at least placed a message up saying the site is down for maintenance and to come back later.

MightyMouseTech · 10-24-2016, 10:56 AM

Sounds like this belongs in the FWP thread.

UncleWede · 10-24-2016, 11:47 AM

$10 says their "internal" database was still referenced using DNS entry and that is why it was out the same amount as most DYN errors.

RickFLM4 · 10-24-2016, 12:30 PM

Are you in now? I didn't try yesterday but tried over lunch today and seems to work for me.

zx10guy · 10-24-2016, 01:38 PM

Quote:

Originally Posted by UncleWede

$10 says their "internal" database was still referenced using DNS entry and that is why it was out the same amount as most DYN errors.

I find that hard to believe. If they really set up their website to have their web server depend on an external DNS server for a back end database server, then the people who architected that mess really need to be fired.

Quote:

Originally Posted by RickFLM4

Are you in now? I didn't try yesterday but tried over lunch today and seems to work for me.

The site was back up late afternoon/early evening yesterday. I had already headed over to Lowes by that point.

jtodd_fl · 10-24-2016, 01:41 PM

Went for "Min Wax"... left disappointed

M_Six · 10-24-2016, 01:48 PM

Damned Russians hacking everything.

wdb · 10-25-2016, 07:17 AM

Quote:

Originally Posted by zx10guy

If they really set up their website to have their web server depend on an external DNS server for a back end database server, then the people who architected that mess really need to be fired.

Uhmm, (almost) all systems rely on "an external DNS server".

Eh. Never mind. Pay no attention to that geek behind the curtain.

wdb · 10-25-2016, 07:18 AM

Quote:

Originally Posted by jtodd_fl

Went for "Min Wax"... left disappointed

Min wasn't waxed?

10-23-2016, 11:06 AM	#1
zx10guy Brigadier General 5519 Rep 3,325 Posts Drives: 2013 135i Join Date: Feb 2014 Location: DC iTrader: (0)	Website down rant. So I would like to check out some stain color choices before heading to the hardware store. I figure I would jump on Minwax's website to see what choices are available. Nope. The website has been down since early this morning. In this day in age where your online presence is critical to your bottom line, I'm surprised a company the size of Minwax has such a terrible IT staff. I know if I were one of the people responsible for maintaining their website, I would be fired over this. Ok rant over.
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10-23-2016, 11:35 AM	#2
fhaze3 GLG-20 257 Rep 384 Posts Drives: M3CX, 80LC/SC/3x, MK6GTI Join Date: Mar 2014 Location: North Georgia iTrader: (1)
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10-23-2016, 02:19 PM	#7
M_Six Free Thinker 19292 Rep 7,549 Posts Drives: 2016 MB GLC300 4matic Join Date: Jan 2009 Location: Foothills of Mt Level iTrader: (0)	On my first attempt to post a reply here I got a database error page. Shit happens. Minwax no doubt outsources their web hosting. They probably have a Service Level Agreement (SLA) stating expected uptime (99.99% or whatever) and recovery time from problems. If they figure they're losing business over an outage (or repeated outages), they'll be shopping around for another host. But I'm guessing if it's only been a few hours, they're not too worried about it. __________________ Mark markj.pics "Life is uncertain, eat bacon now." -UncleWede
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10-23-2016, 05:50 PM	#9
RickFLM4 Brigadier General 11855 Rep 4,873 Posts Drives: M4 Join Date: Jul 2015 Location: PB County, FL iTrader: (0)	Fucking Minwax. __________________ Current: 2018 SO/SS F83 ZCP Gone: 2015 SO/SO F82
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10-24-2016, 09:34 AM	#10
Naz24 Lieutenant Colonel 1644 Rep 1,726 Posts Drives: W205 AMG C63 / E70 X5M Join Date: Mar 2014 Location: North/Central NJ iTrader: (1)	i'll save you time. choose dark walnut, you wont regret it __________________ 2017 C63 2012 X5M SOLD: 2015 M3; 2007 X3 M Sport; 2014 X3 M Sport 35i; 2004 X5 4.4i; 1994 325i
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10-24-2016, 09:39 AM	#11
wdb dances with roads 5088 Rep 4,130 Posts Drives: '07 E86, '02 996, '95 Seven Join Date: Jul 2015 Location: the perimeter iTrader: (4)	Website down. Thanks Obama!
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10-24-2016, 09:49 AM	#12
Chihuahua Brigadier General 4475 Rep 3,365 Posts Drives: E30 329iS, E65 Alpina B7 Join Date: May 2012 Location: TBD iTrader: (0)	I hate you Minwax!
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10-24-2016, 10:21 AM	#13
jaye944 Captain 1027 Rep 638 Posts Drives: a Join Date: Jul 2015 Location: a iTrader: (0)	until skynet takes over computers are run and used and maintained by people people are not fallible and customer are thick as sh*t trust me I'm one of those "IT folks u talk about"
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10-24-2016, 10:56 AM	#15
MightyMouseTech Major General 4346 Rep 6,196 Posts Drives: 13 135i 6MT LeMans Blue MSport Join Date: Feb 2013 Location: Ottawa, Canada iTrader: (0)	Sounds like this belongs in the FWP thread.
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10-24-2016, 11:47 AM	#16
UncleWede Long Time Admirer, First Time Owner 18448 Rep 9,428 Posts Drives: G01 X3 M40i Dark Graphite Join Date: Jun 2005 Location: Oxnard, CA iTrader: (0)	$10 says their "internal" database was still referenced using DNS entry and that is why it was out the same amount as most DYN errors.
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10-24-2016, 12:30 PM	#17
RickFLM4 Brigadier General 11855 Rep 4,873 Posts Drives: M4 Join Date: Jul 2015 Location: PB County, FL iTrader: (0)	Are you in now? I didn't try yesterday but tried over lunch today and seems to work for me. __________________ Current: 2018 SO/SS F83 ZCP Gone: 2015 SO/SO F82
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10-24-2016, 01:41 PM	#19
jtodd_fl 2nd Asst to Dept Undersecretary 6709 Rep 1,298 Posts Drives: People crazy Join Date: Sep 2013 Location: Florida iTrader: (0) Garage List 2015 F82 M4 [9.00] 2016 F87 M2 [0.00] 2011 E92 M3 [0.00]	Went for "Min Wax"... left disappointed __________________ This space for rent.
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10-24-2016, 01:48 PM	#20
M_Six Free Thinker 19292 Rep 7,549 Posts Drives: 2016 MB GLC300 4matic Join Date: Jan 2009 Location: Foothills of Mt Level iTrader: (0)	Damned Russians hacking everything. __________________ Mark markj.pics "Life is uncertain, eat bacon now." -UncleWede
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