BMW will not honor my brake service at 6k miles!

Biturbo335i · 08-23-2008, 12:01 PM

So I made an appt. for my car at the dealer this week to have the brakes checked because the brake light remained on after releasing the E-brake, and the brakes have been making some noise for quite some time. I get a call from the SA, very nice guy, known him for a good period of time, and he said they called their rep because my car was saying it had 397,000 miles left until it needed a brake service, and that the pads were almost completely gone, and they definitely needed to be changed before they got to the rotors.

My car only has 6k miles on it... HOW CAN THIS BE??? They said they will not honor changing the pads for me because of how low the mileage is. They kept asking me if I tracked the car, and I said no I drive it to work.

Are they allowed to deny my brake service because of how low the miles are? When it said free maintinence for 4 years, 50k miles, I did not see anything anywhere that listed any exceptions to their agreement.

Please let me know what I can do if I have any other options.

Thanks,
Bryan

stressdoc · 08-23-2008, 11:40 PM

What ideas do you have for why the pads wore out so quickly?

I had the same weird software glitch in which the computer said I had something like 396,000 miles before brake service. But mine still have plenty of wear left on them at 21k miles.

vegasspeed · 08-24-2008, 03:42 PM

Odd, I have a pretty good relationship with my SA now so I can see that is key. I am curious to see what others have said. I haven't seen a set of pads go out that fast either really.

Quisp · 08-24-2008, 10:51 PM

Could it be that the brakes were not releasing properly and therefore constantly on to some degree? When you drove the car did it feel like that might have been happening? A few thousand miles with the brakes always on would age them quickly.

PaulBailey@ltbmw · 08-25-2008, 12:01 AM

I had a similar problem and my dealership didn't want to cover the brakes either.
They said that i must have driven around with the e-brake on for a while.
I complained and refused to pay. I just told them that i was going to talk to BMWNA and tell them this was ridiculous and i will not buy another BMW with poor service like this.
They changed their mind and decided to cover everything under warrenty.
I don't know if your car is 6MT but mine is and i think that the problem that i had was the Hill Assist wasn't releasing all the way.
They replaced my pads, shoes and rotors.

Mr. 5 · 08-25-2008, 02:24 AM

Quote:

Originally Posted by xPaulBaiLeyx

I had a similar problem and my dealership didn't want to cover the brakes either.
They said that i must have driven around with the e-brake on for a while.
I complained and refused to pay. I just told them that i was going to talk to BMWNA and tell them this was ridiculous and i will not buy another BMW with poor service like this.
They changed their mind and decided to cover everything under warrenty.
I don't know if your car is 6MT but mine is and i think that the problem that i had was the Hill Assist wasn't releasing all the way.
They replaced my pads, shoes and rotors.

This is funny since the e brake is a drum brake that is inside the rear rotors.
The e brake has nothing to do with the regular brakes.
If you went into the dealer because of the regular brakes and they said that it was the e brake then they are a bunch of morons!

PaulBailey@ltbmw · 08-25-2008, 02:40 AM

Quote:

Originally Posted by Mr. 5

This is funny since the e brake is a drum brake that is inside the rear rotors.
The e brake has nothing to do with the regular brakes.
If you went into the dealer because of the regular brakes and they said that it was the e brake then they are a bunch of morons!

Well that goes without saying. . .
I usually go to crevier for everything. . . They usually do very well and i'm always happy.
For the brakes i took it to Nick Alexander Imports because that's where the car is originally from and this seemed like a big job so i needed a loaner

ss109 · 08-26-2008, 07:03 PM

My dealer replaced my pads and rotors at low mileage and I am very open about tracking the car.

seanl · 08-28-2008, 11:06 AM

Quote:

because that's where the car is originally from and this seemed like a big job so i needed a loaner

I'm a new 335i owner (first BMW actually) and I was under the impression that I'll be getting a loaner from any dealer that I chose to provide my service. I bought my car at BMW SF which is 40 miles from my house b/c they had the right car at the right price. I took the car to my local dealer 10 min from my house to fix the rear ashtray (wouldn't stay closed) a week after I bought the car and they seemed happy to earn my service business. I didn't need a loaner car for a 30 min. fix but am I mistaken in believing that if I have to bring the car in for any overnight work that I'll be provided a loaner regardless of where I bought the car?

Sh0cker · 08-28-2008, 11:40 AM

Quote:

Originally Posted by seanl

am I mistaken in believing that if I have to bring the car in for any overnight work that I'll be provided a loaner regardless of where I bought the car?

That's entirely up to your dealer but my experience is that most will give you a loaner without any hassle.

Biturbo335i · 09-05-2008, 07:33 AM

They ended up not replacing them even after I called and spoke to BMWNA... They said it was my driving habits... oh well, I just ordered the Centric Posi-Quiet pads so I'll be installing them this weekend.

My brake light is on, on the dash, and the dealer told me I need to replace the brake pad sensors... I ordered both of the sensors... is this true that I have to replace them?

Bryan

BMW F22 · 09-05-2008, 11:42 AM

Quote:

Originally Posted by seanl

I'm a new 335i owner (first BMW actually) and I was under the impression that I'll be getting a loaner from any dealer that I chose to provide my service. I bought my car at BMW SF which is 40 miles from my house b/c they had the right car at the right price. I took the car to my local dealer 10 min from my house to fix the rear ashtray (wouldn't stay closed) a week after I bought the car and they seemed happy to earn my service business. I didn't need a loaner car for a 30 min. fix but am I mistaken in believing that if I have to bring the car in for any overnight work that I'll be provided a loaner regardless of where I bought the car?

It's not necessarily true. BMW dealers are independently owned so each has its own policy. Some dealers will not give you a loaner if you didn't buy the car from them (same goes for topping off oil).

Ascension · 09-05-2008, 12:09 PM

Quote:

Originally Posted by seanl

I'm a new 335i owner (first BMW actually) and I was under the impression that I'll be getting a loaner from any dealer that I chose to provide my service. I bought my car at BMW SF which is 40 miles from my house b/c they had the right car at the right price. I took the car to my local dealer 10 min from my house to fix the rear ashtray (wouldn't stay closed) a week after I bought the car and they seemed happy to earn my service business. I didn't need a loaner car for a 30 min. fix but am I mistaken in believing that if I have to bring the car in for any overnight work that I'll be provided a loaner regardless of where I bought the car?

I purchased my '06 330i from Weatherford BMW and my wifes '04 325i from East Bay BMW. I've always taken it to East Bay for the 4yr/ 50k mile maintenance free work. They have always taken care of me with THEIR free loaner cars. I believe that each dealership may have different policies with their loaner cars

Bobby_Light · 09-05-2008, 12:30 PM

Quote:

Originally Posted by Biturbo335i

They ended up not replacing them even after I called and spoke to BMWNA... They said it was my driving habits... oh well, I just ordered the Centric Posi-Quiet pads so I'll be installing them this weekend.

There is not a chance in hell that I would be paying for new brake pads. Buying aftermarket pads will doom you to having to replace them EVERY time. These are performance oriented cars. Look BMW, you offer free maintenance including brake pads so ante up and give me what I paid for!

08-23-2008, 12:01 PM	#1
Biturbo335i First Lieutenant 19 Rep 358 Posts Drives: AW/Coral E92 335i Coupe Join Date: Dec 2007 Location: Northern NJ iTrader: (3)	BMW will not honor my brake service at 6k miles! So I made an appt. for my car at the dealer this week to have the brakes checked because the brake light remained on after releasing the E-brake, and the brakes have been making some noise for quite some time. I get a call from the SA, very nice guy, known him for a good period of time, and he said they called their rep because my car was saying it had 397,000 miles left until it needed a brake service, and that the pads were almost completely gone, and they definitely needed to be changed before they got to the rotors. My car only has 6k miles on it... HOW CAN THIS BE??? They said they will not honor changing the pads for me because of how low the mileage is. They kept asking me if I tracked the car, and I said no I drive it to work. Are they allowed to deny my brake service because of how low the miles are? When it said free maintinence for 4 years, 50k miles, I did not see anything anywhere that listed any exceptions to their agreement. Please let me know what I can do if I have any other options. Thanks, Bryan __________________ 2007 E92 335i - Alpine White, Coral, 6 Speed MT, Premium, Sport, Painted Reflectors, GT thunder Angel Eyes, M-Tec Fogs, Cyba CF Kidney Grills, Black OEM Lower Mesh, OEM Aero-Lip, 19" Staggered Matte Black VMR CSL Reps, General Exclaims - 235 Front and 265 Rear, Black Window Trim, BMS Dual Filter Intake, Britalman Catback Exhaust, CF Mirrors, CF M3 trunk lip, 5% Tint, Lamin-X Tinted Tails, Split Second Turbo Tuner.
	Appreciate 0 Tweet Quote

08-23-2008, 11:40 PM	#2
stressdoc Moderator 671 Rep 10,866 Posts Drives: BMW i8; Toy 4runner TRD pro Join Date: Jun 2005 Location: Waco TX iTrader: (0)	What ideas do you have for why the pads wore out so quickly? I had the same weird software glitch in which the computer said I had something like 396,000 miles before brake service. But mine still have plenty of wear left on them at 21k miles. __________________ My recent ED photos: http://f80.bimmerpost.com/forums/sho....php?t=1026808 my not-so-recent ED: http://www.e90post.com/forums/showthread.php?t=31829 Please join BMWCCA http://bmwcca.org/index.php?pageid=c...&ref_by=300279
	Appreciate 0 Quote

08-24-2008, 03:42 PM	#3
vegasspeed Captain 84 Rep 761 Posts Drives: 335i 6MT coupe Montego Blue Join Date: Apr 2008 Location: Las Vegas iTrader: (1)	Odd, I have a pretty good relationship with my SA now so I can see that is key. I am curious to see what others have said. I haven't seen a set of pads go out that fast either really. __________________ 335i coupe Montego Blue Dinan stage 3 tune, Advan RS wheels 350whp/365wtq 1994 Brooklands Green Acura NSX Comptech Supercharged 390whp/300wtq
	Appreciate 0 Quote

08-24-2008, 10:51 PM	#4
Quisp Does not play well with others 85 Rep 1,787 Posts Drives: BMW Join Date: Apr 2007 Location: Arizona iTrader: (4)	Could it be that the brakes were not releasing properly and therefore constantly on to some degree? When you drove the car did it feel like that might have been happening? A few thousand miles with the brakes always on would age them quickly. __________________
	Appreciate 0 Quote

08-25-2008, 12:01 AM	#5
PaulBailey@ltbmw General 688 Rep 26,876 Posts Drives: 2-325 330 2-335 2-Z4 2-135 X5d Join Date: Mar 2007 Location: Huntington Beach, CA iTrader: (34) Garage List 2008 BMW 335i E90 [7.00] 2011 BMW 335i E92 [7.96]	I had a similar problem and my dealership didn't want to cover the brakes either. They said that i must have driven around with the e-brake on for a while. I complained and refused to pay. I just told them that i was going to talk to BMWNA and tell them this was ridiculous and i will not buy another BMW with poor service like this. They changed their mind and decided to cover everything under warrenty. I don't know if your car is 6MT but mine is and i think that the problem that i had was the Hill Assist wasn't releasing all the way. They replaced my pads, shoes and rotors.
	Appreciate 0 Quote

08-26-2008, 07:03 PM	#8
ss109 'Ringer 5 Rep 105 Posts Drives: 1990 325i, 2007 335i Join Date: Mar 2006 Location: Springfield, Missouri iTrader: (3)	My dealer replaced my pads and rotors at low mileage and I am very open about tracking the car.
	Appreciate 0 Quote

09-05-2008, 07:33 AM	#11
Biturbo335i First Lieutenant 19 Rep 358 Posts Drives: AW/Coral E92 335i Coupe Join Date: Dec 2007 Location: Northern NJ iTrader: (3)	They ended up not replacing them even after I called and spoke to BMWNA... They said it was my driving habits... oh well, I just ordered the Centric Posi-Quiet pads so I'll be installing them this weekend. My brake light is on, on the dash, and the dealer told me I need to replace the brake pad sensors... I ordered both of the sensors... is this true that I have to replace them? Bryan __________________ 2007 E92 335i - Alpine White, Coral, 6 Speed MT, Premium, Sport, Painted Reflectors, GT thunder Angel Eyes, M-Tec Fogs, Cyba CF Kidney Grills, Black OEM Lower Mesh, OEM Aero-Lip, 19" Staggered Matte Black VMR CSL Reps, General Exclaims - 235 Front and 265 Rear, Black Window Trim, BMS Dual Filter Intake, Britalman Catback Exhaust, CF Mirrors, CF M3 trunk lip, 5% Tint, Lamin-X Tinted Tails, Split Second Turbo Tuner.
	Appreciate 0 Quote