E90Post
 


Extreme Powerhouse
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - New England > Dealership Service Quality



Reply
 
Thread Tools Search this Thread
      02-15-2009, 06:26 PM   #1
twinturboa51
Captain
twinturboa51's Avatar
Armenia
20
Rep
637
Posts

Drives: Mineral Grey F80 M3
Join Date: Feb 2009
Location: Boston

iTrader: (0)

Dealership Service Quality

Where do you guys take your cars for service around boston??? Pros and cons of each?
__________________
Appreciate 0
      02-15-2009, 06:52 PM   #2
Higgs1
Lieutenant
Higgs1's Avatar
United_States
43
Rep
434
Posts

Drives: 2020 Tesla Model 3
Join Date: Nov 2008
Location: Queens, NY

iTrader: (7)

Garage List
i've only had my car a few weeks, and have only taken it to the BMW Gallery in Norwood. I had to have my radio updated to play MP3's and have a few other things checked out. They seemed very friendly, especially when i started having them check all kinds of things, my headlights didn't seem aligned properly, not receiving good reception, wanted my angel's on during DRL, and they even gave me a brand new key fob cuz my BMW logo was all scuffed up

So far so good on the service front, they fixed everything & explained to me what they did, alot more than i can say about other service places i've been to with past vehicles
Appreciate 0
      02-16-2009, 11:03 AM   #3
carrabassett786
Lieutenant
carrabassett786's Avatar
Germany
13
Rep
508
Posts

Drives: 11 328i
Join Date: Dec 2006
Location: Ponte Vedra Beach, FL

iTrader: (0)

Have Taken mine to BMW of Peabody, Ira and Bill Dodge. I'm extremely happy with Bill Dodge, I know the shop foreman, and he is THE ONLY person there who touches my car, Peabody is very punctual, and Ira fucked up my paint job when they fixed the ding they put in my door, and I had to threaten them with a lawsuit to get it detailed out. And it still looks like crap.
__________________

E90 328i Space Gray/Chestnut ZMP 2MF ZP2 ZV2 ZCV ZCW-washers HK SAT 3rd Pedal ED 2011.10.10
E90 325xi BSM/Terra ZSP ZPP ZCW Adaptive Xenons SAT 3rd pedal
Gone
E53 X5 3.0i Black Sapphire/Truffle ZPP ZCW ZRC Xenon Nav
Appreciate 0
      02-16-2009, 07:57 PM   #4
twinturboa51
Captain
twinturboa51's Avatar
Armenia
20
Rep
637
Posts

Drives: Mineral Grey F80 M3
Join Date: Feb 2009
Location: Boston

iTrader: (0)

thanks guys. i live very close to HC but i have heard horror stories, and i cant decide between peabody or norwood. also had a bad experience r trying to buy a car from FMW after chambers bought it so i dont want to go there either
__________________
Appreciate 0
      02-16-2009, 10:15 PM   #5
holson
First Lieutenant
holson's Avatar
United_States
10
Rep
348
Posts

Drives: Enterprise Rent-A-Car
Join Date: Sep 2006
Location: Watertown, MA

iTrader: (0)

i bought my car from HC and i live a few miles from them, but the first time I took it there for squeaks and rattles they poked around and did nothing.

I then took it to Norwood for a leaking windshield washer pump - that was very well done.

So I thought.. let me bring it back for the squeaks, squealing and knocking brakes... unfortunately they poked around and just told me the knocking and squealing brakes are normal (yeah right)

my last service was with HC - i brought it in because the low oil light came on, hoping to maybe pretend stupid and get a free qt of oil. i didnt even have to do anything, the guy knew exactly what i was hoping to get

summer is coming and I need to get the knocking and squealing brakes fixed.... I may give HC another chance since it's very convenient.
Appreciate 0
      02-16-2009, 10:41 PM   #6
Kev
Critical Care Anesthesiologist
Kev's Avatar
Hong Kong
489
Rep
8,824
Posts

Drives: SMB F83
Join Date: Aug 2006
Location: Seattle, WA

iTrader: (24)

Garage List
Only had experience with Peabody, and they are good about getting stuff fixed and getting to the bottom of the problem.

My experience with HC through their Braintree body shop was so poor that I will not go back to HC for the rest of my life.
__________________
kev { divinum est sedate dolorem }
"your friendly neighborhood critical care anesthesiologist"
Appreciate 0
      02-17-2009, 08:41 AM   #7
twinturboa51
Captain
twinturboa51's Avatar
Armenia
20
Rep
637
Posts

Drives: Mineral Grey F80 M3
Join Date: Feb 2009
Location: Boston

iTrader: (0)

Quote:
Originally Posted by Kev View Post
Only had experience with Peabody, and they are good about getting stuff fixed and getting to the bottom of the problem.

My experience with HC through their Braintree body shop was so poor that I will not go back to HC for the rest of my life.

i think i may go to peabody.... it sounds like theyre more "Car Guys" that work at that dealership.
__________________
Appreciate 0
      02-17-2009, 08:46 PM   #8
JCTT
Enlisted Member
4
Rep
38
Posts

Drives: 2011 135i
Join Date: Nov 2008
Location: Austin

iTrader: (0)

I gave HC two chances, once with the sale of my car and again with service (replacing a tire) and they dicked me around with both, so I won't be going there again even though they are the closest dealership.

I've gone to the Gallery in Norwood on a few occasions and they are always very professional and courteous, plus the dealership is very spacious and nicely laid out so nothing there ever seems rushed. When we brought my girlfriend's old E46 in for service they even gave us a loaner we didn't ask for (but they were probably having a slow day!).
Appreciate 0
      02-18-2009, 04:15 PM   #9
roadkillrob
Major General
890
Rep
5,475
Posts

Drives: 08 335i,22 X3M, 2012 C63 Black
Join Date: Jul 2007
Location: NH

iTrader: (15)

I have been going to Tischer in Nashua for a while and all has been good for me there - I had my tires changed at Peabody because they are close (at the Centenial drive location) and they where really good and fairly quick. When I got home I noticed that one of my old 189's that I took the tires off was brand spanking new (rest only had 800 miles on them, but them must have scratched one when unmounting my tires and replaced it without even telling me, so good by me!)

Rob
__________________
2025 X5 Msport
2008 E93 335i FBO
2012 Mercedes C63 Black Series Alanite Grey
Appreciate 0
Reply

Bookmarks


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 07:07 AM.




e90post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST