Another service cock up

Steve A · 03-26-2009, 04:02 PM

The M6 went into Williams in Bolton to have an ipod fitted. Was told it would take the morning so even though i didnt get a courtesy car i wasnt thta bothered as i only needed the car in the afternoon.

Got a phone call saying the 'programming could take 6 hours therefore no chance of having car back till end of play'

At this stage i was a little peeved but i did a little rearanging and waited to pick her up that evening.

Got another call saying the programming hadnt finished and they will need the car overnight - that really pissed me off as i was withouyt transport. We have another car but thats not the point. I didnt need to a=have the ipod fitted that day but chose todo so after being told it would only take 3 hours.

Told the manager i need the car for 12pm today as i have a very important meeting so he better get it delivered to my house, to which he agreed.

.....this morning i received a call saying he had good news and bad news!!! whats that then i said,....'well mr ashton the bad news is that the software has crashed on your car and it doesnt work, so we are trying to sort it out with germany' and the good news is that ive got you a 523i (maanual shit spec) until we've fixed the car.

If the bloke had been near me i would have hit him i was ssoooooooo mad.

so im driving a shit car instaed of the m6 because these dickheads have fucked me car up fitting an ipod AAAAAARRRRRGGGGGHHHHH

:m ad0260:

dxb335d · 03-26-2009, 04:05 PM

Id go and check your car over mate. I dont trust dealerships.

Go and check for any scratches etc. You never know what the fuck theve been upto.

SOrry to hear this buddy.

Didnt realise they did 523 in E60 guise.

Dr.Crap · 03-26-2009, 04:21 PM

Are you sure they did'nt mean to say

"We accidentally drove a mini into your car at 30 mph. Your car is a right off and we are liaising with germany to see if we can replace the vehicle in the hope you don't notice"

dxb335d · 03-26-2009, 04:23 PM

Quote:

Originally Posted by Dr.Crap

Are you sure they did'nt mean to say

"We accidentally drove a mini into your car at 30 mph. Your car is a right off and we are liaising with germany to see if we can replace the vehicle in the hope you don't notice"

Thats what i mean, i wouldnt put it past em.

Steve A · 03-26-2009, 04:29 PM

i shall be driving up in the morning to check it out.

dxb335d · 03-26-2009, 04:32 PM

Nice one Steve.

squeezebm · 03-26-2009, 04:45 PM

They've found your lasses pants in the glovebox,and are still trying to get them out with a stick

willhollin · 03-26-2009, 04:49 PM

Quote:

Originally Posted by squeezebm

They've found your lasses pants in the glovebox,and are still trying to get them out with a stick

Be a shitty stick now.

Palmnuts · 03-26-2009, 04:57 PM

I'm having an iPod kit fitted in the M6 next week too....can't believe the changer doesn't play MP3 CD's. I hope mine is done more efficiently!

However, I am now on my 2nd night without my car!

Being the fussy bugger that I am, it went into Sytner on Wednesday for the following to be fixed:

1. It kept on losing all it's windscreen washer fluid - they have replaced a leaking pipe to one of the headlamp washers.

2. The steering wheel wasn't perfectly straight - they said it needed a full KDS to sort it....and guess what??? Without even asking, they said that sales were happy to pay for it!!! RESULT - I'm getting quite impressed with them!

Take note...credit where it's due!

3. The headlamps aren't working as they should - the DRL's don't work when the light switch is set to off and when the light switch is set to 'on', the DRL's permanently light up the xenon's.

This ain't right and the car apparently needed a full software re-programme.....which only completed too late for me to get the car back tonight so I'll see if they've managed to fix everythign in the morning!

Hoops · 03-26-2009, 05:46 PM

Should have kept the M3 Andy!!!

zltm089 · 03-26-2009, 05:56 PM

Sorry to hear this mate!!! .....another example here!!!....thats why, I don't want anyone to touch my car and come servicing time, its a nightmare!!! they can fucked up just for a simple oil change or tyre change!!!!!!.....i've seen cases, where they didn't tighten the nuts n bolts!!! and car was vibrating!

Dr.Crap · 03-26-2009, 06:19 PM

I'm not due a service for a while but one of my best mate's brother is a BMW service tech and he loves beemers. It'll be a long drive but its worth it to know someone you trust is working on your car, oh yeah and the discount

1 AKY · 03-26-2009, 08:02 PM

Williams in Bolton......need I say more.

Williams in Manchester (only used 'em once) were much better, but maybe I was lucky.

Victoria_Pollard · 03-26-2009, 11:43 PM

Quote:

Originally Posted by 1 AKY

Williams in Bolton......need I say more.

Williams in Manchester (only used 'em once) were much better, but maybe I was lucky.

You most certainly were! I find them arrogant and unhelpful.

Budgie · 03-27-2009, 05:01 AM

Thats another dealers scratched off my avoid list lol.

booforty · 03-27-2009, 06:35 AM

I would be livid - the least they could do is give you another M car whilst yours gets sorted

Give them hell Steve

03-26-2009, 04:02 PM	#1
Steve A Brigadier General 97 Rep 3,465 Posts Drives: too much Join Date: May 2007 Location: Manchester UK iTrader: (0)	Another service cock up The M6 went into Williams in Bolton to have an ipod fitted. Was told it would take the morning so even though i didnt get a courtesy car i wasnt thta bothered as i only needed the car in the afternoon. Got a phone call saying the 'programming could take 6 hours therefore no chance of having car back till end of play' At this stage i was a little peeved but i did a little rearanging and waited to pick her up that evening. Got another call saying the programming hadnt finished and they will need the car overnight - that really pissed me off as i was withouyt transport. We have another car but thats not the point. I didnt need to a=have the ipod fitted that day but chose todo so after being told it would only take 3 hours. Told the manager i need the car for 12pm today as i have a very important meeting so he better get it delivered to my house, to which he agreed. .....this morning i received a call saying he had good news and bad news!!! whats that then i said,....'well mr ashton the bad news is that the software has crashed on your car and it doesnt work, so we are trying to sort it out with germany' and the good news is that ive got you a 523i (maanual shit spec) until we've fixed the car. If the bloke had been near me i would have hit him i was ssoooooooo mad. so im driving a shit car instaed of the m6 because these dickheads have fucked me car up fitting an ipod AAAAAARRRRRGGGGGHHHHH:m ad0260: __________________ C350 cdi sport estate facelift 457lbft 130i M SportMercedes C350 CDI Sport Estate AutoMini Cooper Auto.Mercedes E250 CGI,Lexus IS-F,R36, RS4 Saloon,ML 420 CDI SPORT,M6, 335d, C55, C32, M3, M5, S3, ALL SOLD but fondly remembered
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03-26-2009, 04:05 PM	#2
dxb335d The Tarmac Terrorist 998 Rep 29,344 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Id go and check your car over mate. I dont trust dealerships. Go and check for any scratches etc. You never know what the fuck theve been upto. SOrry to hear this buddy. Didnt realise they did 523 in E60 guise. __________________ 997.2 GT3
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03-26-2009, 04:21 PM	#3
Dr.Crap Second Lieutenant 58 Rep 295 Posts Drives: G80 M3 Join Date: Feb 2008 Location: Below Scotland iTrader: (0)	Are you sure they did'nt mean to say "We accidentally drove a mini into your car at 30 mph. Your car is a right off and we are liaising with germany to see if we can replace the vehicle in the hope you don't notice"
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03-26-2009, 04:29 PM	#5
Steve A Brigadier General 97 Rep 3,465 Posts Drives: too much Join Date: May 2007 Location: Manchester UK iTrader: (0)	i shall be driving up in the morning to check it out. __________________ C350 cdi sport estate facelift 457lbft 130i M SportMercedes C350 CDI Sport Estate AutoMini Cooper Auto.Mercedes E250 CGI,Lexus IS-F,R36, RS4 Saloon,ML 420 CDI SPORT,M6, 335d, C55, C32, M3, M5, S3, ALL SOLD but fondly remembered
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03-26-2009, 04:32 PM	#6
dxb335d The Tarmac Terrorist 998 Rep 29,344 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Nice one Steve. __________________ 997.2 GT3
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03-26-2009, 04:45 PM	#7
squeezebm Colonel 41 Rep 2,652 Posts Drives: Audi Join Date: Mar 2007 Location: Notts iTrader: (0)	They've found your lasses pants in the glovebox,and are still trying to get them out with a stick
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03-26-2009, 04:57 PM	#9
Palmnuts Lieutenant Colonel 179 Rep 1,960 Posts Drives: Huracan Evo & Panamera Turbo S Join Date: Nov 2008 Location: Leicestershire, UK iTrader: (0)	I'm having an iPod kit fitted in the M6 next week too....can't believe the changer doesn't play MP3 CD's. I hope mine is done more efficiently! However, I am now on my 2nd night without my car! Being the fussy bugger that I am, it went into Sytner on Wednesday for the following to be fixed: 1. It kept on losing all it's windscreen washer fluid - they have replaced a leaking pipe to one of the headlamp washers. 2. The steering wheel wasn't perfectly straight - they said it needed a full KDS to sort it....and guess what??? Without even asking, they said that sales were happy to pay for it!!! RESULT - I'm getting quite impressed with them! Take note...credit where it's due! 3. The headlamps aren't working as they should - the DRL's don't work when the light switch is set to off and when the light switch is set to 'on', the DRL's permanently light up the xenon's. This ain't right and the car apparently needed a full software re-programme.....which only completed too late for me to get the car back tonight so I'll see if they've managed to fix everythign in the morning!
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03-26-2009, 05:46 PM	#10
Hoops Brigadier General 281 Rep 3,658 Posts Drives: E70 X5 xDrive35d M Sport Join Date: May 2008 Location: Chigwell, Essex iTrader: (5) Garage List 2011 BMW S1000RR Sport [10.00] 2009 E92 M3 DCT [0.00] 2010 Range Rover Sport [0.00] 54 Plate E46 M3 CSL [0.00]	Should have kept the M3 Andy!!! __________________ E70 X5 xDrive35d M Sport - Carbon Black - Panoramic Roof - 21" BMW Alloys - BMW Performance Gloss Black Grilles - LCi Rear Light Upgrade - BMW 4.8i Exhaust Trims
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03-26-2009, 05:56 PM	#11
zltm089 Banned 257 Rep 7,686 Posts Drives: 335i SE Coupe Space Grey Join Date: Nov 2008 Location: LONDON iTrader: (0) Garage List 2006 BMW 335i [10.00]	Sorry to hear this mate!!! .....another example here!!!....thats why, I don't want anyone to touch my car and come servicing time, its a nightmare!!! they can fucked up just for a simple oil change or tyre change!!!!!!.....i've seen cases, where they didn't tighten the nuts n bolts!!! and car was vibrating!
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03-26-2009, 06:19 PM	#12
Dr.Crap Second Lieutenant 58 Rep 295 Posts Drives: G80 M3 Join Date: Feb 2008 Location: Below Scotland iTrader: (0)	I'm not due a service for a while but one of my best mate's brother is a BMW service tech and he loves beemers. It'll be a long drive but its worth it to know someone you trust is working on your car, oh yeah and the discount
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03-26-2009, 08:02 PM	#13
1 AKY Major 469 Rep 1,430 Posts Drives: F11 530d Join Date: Jul 2007 Location: UK iTrader: (1)	Williams in Bolton......need I say more. Williams in Manchester (only used 'em once) were much better, but maybe I was lucky.
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03-27-2009, 05:01 AM	#15
Budgie Major 31 Rep 1,339 Posts Drives: X1 25D M sport Join Date: Nov 2007 Location: BEDS/CAMBS iTrader: (1) Garage List 2017 X1 25 D M Sport [0.00]	Thats another dealers scratched off my avoid list lol.
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03-27-2009, 06:35 AM	#16
booforty Major General 345 Rep 8,809 Posts Drives: E92 M3 Join Date: Mar 2005 Location: London, UK iTrader: (0) Garage List 2008 E92 M3 [0.00]	I would be livid - the least they could do is give you another M car whilst yours gets sorted Give them hell Steve
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