Pacific BMW Internet Sales

Asiann · 08-07-2006, 06:09 PM

Tried to order the Blacklines thru them last week. I noticed that could not track my order and I called them up to see what was going on. They had my order number but no address and only a telephone number. The damn lights were still sitting at the parts room. I told him forget it and refund my money. He asked did we charge you? I said hell yeah! Didn't have my address but were quick to charge my card. I already called my card and by law I have to give them the 3-5 days to refund my card before they will reverse the charges back to them and credit my account. Pretty shitty service if you ask me and BMWNA should do something about this and other dealers that are shady.

KL2DC · 08-07-2006, 06:13 PM

I had a similar experience with them on an order for the OEM cargo organizer....

matt20043.0 · 08-07-2006, 06:50 PM

I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.

Asiann · 08-07-2006, 07:24 PM

Quote:

Originally Posted by matt20043.0

I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.

Yeah, but you live there and you bought a SUV. They should've called me since they had the number and no address. Charged my account and not send me anything or call.

KL2DC · 08-07-2006, 07:24 PM

Quote:

Originally Posted by matt20043.0

I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.

From opinions/experiences shared here...Pacific seems to be a hit or miss affair.

bavarian19 · 08-07-2006, 08:50 PM

I ordered my OEM primed spoiler and had a horrific experience with them. They shipped me a damaged spoiler, would not answer any of my phone calls... I ended up calling BMW NA, and then magically, they started to help solve my issue. This took over 5 weeks from the moment I ordered until I recieved a good spoiler

I have another thread in the review section here talking about this experience... They are awful with customer service and I would not recommend anyone buying from them...

Link to my thread: http://www.e90post.com/forums/showthread.php?t=18870

Asiann · 08-07-2006, 09:37 PM

Quote:

Originally Posted by bavarian19

I ordered my OEM primed spoiler and had a horrific experience with them. They shipped me a damaged spoiler, would not answer any of my phone calls... I ended up calling BMW NA, and then magically, they started to help solve my issue. This took over 5 weeks from the moment I ordered until I recieved a good spoiler

I have another thread in the review section here talking about this experience... They are awful with customer service and I would not recommend anyone buying from them...

Link to my thread: http://www.e90post.com/forums/showthread.php?t=18870

I didn't see yout thread until it was too late. Atleast I'm getting my money back! Fuckers!

matt20043.0 · 08-08-2006, 09:31 AM

Quote:

Originally Posted by Asiann

I didn't see yout thread until it was too late. Atleast I'm getting my money back! Fuckers!

neuronpetkowski · 08-26-2006, 03:10 PM

Pacific BMW is moving into this new, swanky, over-the-top, showroom and service center on Brand Ave. in Glendale. It's fitting, when you consider that stealerships like themselves need more room for all the bullshit they have to stockpile and hand to prospective buyers and returning service customers. Shady idoits.

For inquiring minds, read more about Pussyific BMW >

ska///235i · 08-28-2006, 11:21 PM

I never bought from them, but had emailed them for price, part #...etc
They never reply my emails

Asiann · 08-29-2006, 01:43 AM

Quote:

Originally Posted by neuronpetkowski

Pacific BMW is moving into this new, swanky, over-the-top, showroom and service center on Brand Ave. in Glendale. It's fitting, when you consider that stealerships like themselves need more room for all the bullshit they have to stockpile and hand to prospective buyers and returning service customers. Shady idoits.

For inquiring minds, read more about Pussyific BMW >

Yeah saw that earlier! Shitty is all I can say! Oh yeah, fuckers!

08-07-2006, 06:09 PM	#1
Asiann Got Seoul? 118 Rep 2,862 Posts Drives: 2012 535i MSport Join Date: Dec 2005 Location: Honolulu iTrader: (0) Garage List 2012 BMW 535i [0.00] 2008 750Li [0.00] 2006 BMW [0.00]	Pacific BMW Internet Sales Tried to order the Blacklines thru them last week. I noticed that could not track my order and I called them up to see what was going on. They had my order number but no address and only a telephone number. The damn lights were still sitting at the parts room. I told him forget it and refund my money. He asked did we charge you? I said hell yeah! Didn't have my address but were quick to charge my card. I already called my card and by law I have to give them the 3-5 days to refund my card before they will reverse the charges back to them and credit my account. Pretty shitty service if you ask me and BMWNA should do something about this and other dealers that are shady. __________________ Can you say Alooooha? [SIGPIC][/SIGPIC]
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08-07-2006, 06:13 PM	#2
KL2DC Moderator 323 Rep 17,767 Posts Drives: F36 428i,E90 328i, E85 Z4 3.0i Join Date: Jan 2006 Location: DC Metro iTrader: (23) Garage List 2015 F36 428i [0.00] 2011 E90 328i [0.00] 2006 E85 Z4 3.0i [0.00]	I had a similar experience with them on an order for the OEM cargo organizer.... __________________ Official DC Metro Registry - Current, New & Prospective Area Members Roll Call!
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08-07-2006, 06:50 PM	#3
matt20043.0 Private First Class 4 Rep 188 Posts Drives: BMW 2006 325i Join Date: Jul 2006 Location: Modesto, Ca iTrader: (0)	I find that strange. When I had my X3 I ordered tons of stuff from them and service was always top-notch.
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08-07-2006, 08:50 PM	#6
bavarian19 General 544 Rep 18,849 Posts Drives: Car Join Date: Mar 2005 Location: VA iTrader: (23)	I ordered my OEM primed spoiler and had a horrific experience with them. They shipped me a damaged spoiler, would not answer any of my phone calls... I ended up calling BMW NA, and then magically, they started to help solve my issue. This took over 5 weeks from the moment I ordered until I recieved a good spoiler I have another thread in the review section here talking about this experience... They are awful with customer service and I would not recommend anyone buying from them... Link to my thread: http://www.e90post.com/forums/showthread.php?t=18870
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08-26-2006, 03:10 PM	#9
neuronpetkowski Captain 101 Rep 761 Posts Drives: 2008 e92 M3 [Sold] Join Date: Mar 2006 Location: Greater Detroit Area iTrader: (13)	Pacific BMW is moving into this new, swanky, over-the-top, showroom and service center on Brand Ave. in Glendale. It's fitting, when you consider that stealerships like themselves need more room for all the bullshit they have to stockpile and hand to prospective buyers and returning service customers. Shady idoits. For inquiring minds, read more about Pussyific BMW > __________________
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08-28-2006, 11:21 PM	#10
ska///235i ***** noob 1412 Rep 10,477 Posts Drives: 325xi>M235i>428GCx Mspor Join Date: Sep 2005 Location: Boston iTrader: (34) Garage List 2006 325xi [0.00]	I never bought from them, but had emailed them for price, part #...etc They never reply my emails __________________ 2006 325xi (Sold) 2014 M235I (Current) 2015 428xi Gran Coupe (STB) Last edited by ska///235i; 11-30-2006 at 09:55 PM..
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