What Is Up With Bmw Dealerships?

Solonng · 07-02-2009, 04:19 PM

I brought my car in where i bought it to replace the tires under warranty and they gave me a pinto to drive. WTF???

Is this the new trends? Im not sure if i want to BMW going forward if this is how im treated...

200Duece · 07-02-2009, 04:24 PM

Go drive a Benz then. and when your C class is in the shop all the time you can have a C class as a loaner.

Did you make an appointment to have the work done? Did you request a BMW loaner when you made the appointment?

chumley · 07-02-2009, 04:57 PM

Pinto you say? Was it one of these? Quite frankly I would be ok with either.

mojo_dan · 07-02-2009, 09:19 PM

all dealers differ. Two years ago the dealer near me had a fleet of Pontiac's. It was brutal. I thought they did it just to remind me how much better the quality is on BMW's. Felt like the doors were going to fall off and I'm not a fan of front wheel drive myself.

Anyway...they switched to an all bmw fleet about a year ago. (3's and 5's) They said it was because of the customer service survey results. They were not getting "All 5's" on their responses and took it seriously.

when you get your email or phone call on your service...be sure to let them know it...hopefully others will speak up.

citrixscu · 07-02-2009, 11:23 PM

Good one, chumley. Freida is hot.

SteveMD · 07-03-2009, 08:10 AM

My local servicing dealer has always given me a BMW and I bought neither of my cars from him. Last time I got a nice 528 to tool around in.

You have to get a relationship going.

1N54E92 · 07-03-2009, 10:41 AM

Quote:

Originally Posted by SteveMD

My local servicing dealer has always given me a BMW and I bought neither of my cars from him. Last time I got a nice 528 to tool around in.

You have to get a relationship going.

What ? 528 ? I always get a 328Xi. A dirty one at that. I need to talk to Brian.

Solonng · 07-03-2009, 07:07 PM

I would try to get a relationship going except i think that my age is hurting me. I'm only 27 and this is my first beamer. If they continue to treat me like this, i'll just simply vote with my hard earned $ and buy a benz. How can these guys possibly think that a pinto is comparable to a 335i. To add to my insult, i'm stuck with the pos during the july 4th weekend.

rambalu80 · 07-03-2009, 07:41 PM

Quote:

Originally Posted by Solonng

I would try to get a relationship going except i think that my age is hurting me. I'm only 27 and this is my first beamer. If they continue to treat me like this, i'll just simply vote with my hard earned $ and buy a benz. How can these guys possibly think that a pinto is comparable to a 335i. To add to my insult, i'm stuck with the pos during the july 4th weekend.

The dealership I go to has always given me a 328i or an X3 except for one time when they put me in a POS PT Cruiser. That one time was because I didn't make an appointment well in advance. To get a Bimmer loaner, I'd have to call in at least 3 weeks in advance.

I'm not much older than you are and I have not experienced any discrimination because of my age. Although, No matter how old you are, a good relationship with your SA could help a lot. The dealership has a policy that they will not provide loaners on Fridays or Saturdays, but I have gotten loaners on a Friday as well as a Saturday. So, I say get chummy with your SA!

blue2fire · 07-03-2009, 10:10 PM

My dealer is okay, i do expect it when they don't negotiate on the prices of cars and charge over 3 figures for a hour of labor though.

GreenThree · 07-04-2009, 10:42 AM

Call ahead two weeks. Always get one.

SiKh335i · 07-04-2009, 08:44 PM

Quote:

Originally Posted by Solonng

I would try to get a relationship going except i think that my age is hurting me. I'm only 27 and this is my first beamer. If they continue to treat me like this, i'll just simply vote with my hard earned $ and buy a benz. How can these guys possibly think that a pinto is comparable to a 335i. To add to my insult, i'm stuck with the pos during the july 4th weekend.

For sure nothing to do with age, I'm 21 and I get just as much respect as the older customers. Sure some people envy me since of my age but doesn't seem to lack the excellent service I tend to get from my SA. But yeah, always call in advance and make an appointment, and ask for a bmw rental, can't get one? call the next nearest dealership and see if that works...

dragazn · 07-04-2009, 10:49 PM

You lucky to get it replace, my dealer give me a fit and said the tire is worn unevenly and said I have 15k on the car the tire is too worn out, and they will not honor my tire insurance that $600down the drain. Now i have to buy my own tire.

sashmanparker · 07-05-2009, 12:43 AM

damn ive been in twice in the last 3 months one for flat tire on the way to work and one for regular service without an appointment. they gave me a 335i for the flat just to go to work and back and for the service i got an x5 and im 23 and my first and second time there and didnt buy the car from them either. guess im just getting lucky

bimmer_335 · 07-09-2009, 05:34 PM

Yup... I ended up in a corolla... LOL... I was shocked.... but it was not an appointment. Driving down from houston I called them to let them know I would be dropping mine for a brake job. Later I found out that if they are out of bmw loaners they rent out the cars (in this case it was enterprise)... but if you make an appointment, make sure you ask for a bmw. It did gave me an opportunity to compare the 09 corolla with my first one (1991 corolla) lol... I liked the original one better...

ellipsis212 · 07-09-2009, 05:37 PM

Quote:

Originally Posted by SteveMD

You have to get a relationship going.

by breaking stuff on your car

i got a POS Ford Focus that was so dirty that when i parked it next to a hill i thought someone had stolen it

ORIGIN M. · 07-19-2009, 02:00 AM

Pinto???

I would leave, and never return...!

caradd · 07-27-2009, 09:41 PM

Come on really, a pinto? I'm surprised there are any still around. You must take a photo.

07-02-2009, 04:19 PM	#1
Solonng Captain 111 Rep 829 Posts Drives: Monacco Blue 335i coupe Join Date: Apr 2008 Location: Florida iTrader: (0)	What Is Up With Bmw Dealerships? I brought my car in where i bought it to replace the tires under warranty and they gave me a pinto to drive. WTF??? Is this the new trends? Im not sure if i want to BMW going forward if this is how im treated...
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07-02-2009, 04:24 PM	#2
200Duece Colonel 45 Rep 2,575 Posts Drives: '73 2002,'18 X5 35d,'17 328d T Join Date: Jan 2007 Location: A Whale's Vagina, Ca iTrader: (5)	Go drive a Benz then. and when your C class is in the shop all the time you can have a C class as a loaner. Did you make an appointment to have the work done? Did you request a BMW loaner when you made the appointment? __________________ 1988 E28 535is Euro Conversion --- sold 2009 E90 335 6MT --- sold 2003 E39 540iT Msport --- sold
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07-02-2009, 04:57 PM	#3
chumley Captain 51 Rep 776 Posts Drives: 2009 335 Join Date: May 2009 Location: Naples, FL iTrader: (1)	Pinto you say? Was it one of these? Quite frankly I would be ok with either. Attached Images
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07-02-2009, 09:19 PM	#4
mojo_dan Private 2 Rep 71 Posts Drives: 2013 X3 35i - MSport Join Date: May 2009 Location: Middletown, CT iTrader: (0)	all dealers differ. Two years ago the dealer near me had a fleet of Pontiac's. It was brutal. I thought they did it just to remind me how much better the quality is on BMW's. Felt like the doors were going to fall off and I'm not a fan of front wheel drive myself. Anyway...they switched to an all bmw fleet about a year ago. (3's and 5's) They said it was because of the customer service survey results. They were not getting "All 5's" on their responses and took it seriously. when you get your email or phone call on your service...be sure to let them know it...hopefully others will speak up.
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07-02-2009, 11:23 PM	#5
citrixscu First Lieutenant 3 Rep 363 Posts Drives: '14 335i EB II Join Date: Nov 2008 Location: Los Gatos, CA iTrader: (0)	Good one, chumley. Freida is hot.
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07-03-2009, 08:10 AM	#6
SteveMD Colonel 201 Rep 2,485 Posts Drives: 2016 F10 535i MSport Join Date: Dec 2005 Location: Raventown! iTrader: (3)	My local servicing dealer has always given me a BMW and I bought neither of my cars from him. Last time I got a nice 528 to tool around in. You have to get a relationship going. __________________ 2006 E90 330i (retired) 2009 E90 335i (retired) 2012 E70 X5 50i M Sport (retired) 2016 F10 535i M Sport
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07-03-2009, 07:07 PM	#8
Solonng Captain 111 Rep 829 Posts Drives: Monacco Blue 335i coupe Join Date: Apr 2008 Location: Florida iTrader: (0)	I would try to get a relationship going except i think that my age is hurting me. I'm only 27 and this is my first beamer. If they continue to treat me like this, i'll just simply vote with my hard earned $ and buy a benz. How can these guys possibly think that a pinto is comparable to a 335i. To add to my insult, i'm stuck with the pos during the july 4th weekend.
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07-04-2009, 10:42 AM	#11
GreenThree Colonel 216 Rep 2,110 Posts Drives: 2011 e90 Join Date: Mar 2008 Location: Boston, MA iTrader: (0)	Call ahead two weeks. Always get one. __________________ 2015 335xi \| Mineral Grey Metallic \| Black Dakota Leather \| NAV \| SportLine \| ZPP \| ZDA \| ZCW \| Munich Build Retired: 2008, 2011, 2013 328xi
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07-04-2009, 10:49 PM	#13
dragazn Major 44 Rep 1,071 Posts Drives: i Join Date: Apr 2008 Location: "" iTrader: (1) Garage List 2008 BMW 335i [5.76]	You lucky to get it replace, my dealer give me a fit and said the tire is worn unevenly and said I have 15k on the car the tire is too worn out, and they will not honor my tire insurance that $600down the drain. Now i have to buy my own tire.
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07-05-2009, 12:43 AM	#14
sashmanparker Private First Class 5 Rep 196 Posts Drives: 08 335, 97 m3, 92 patrol Join Date: Mar 2009 Location: Fairfax, VA and Aruba iTrader: (2)	damn ive been in twice in the last 3 months one for flat tire on the way to work and one for regular service without an appointment. they gave me a 335i for the flat just to go to work and back and for the service i got an x5 and im 23 and my first and second time there and didnt buy the car from them either. guess im just getting lucky
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07-09-2009, 05:34 PM	#15
bimmer_335 Major 177 Rep 1,123 Posts Drives: 540 mSport Join Date: Jul 2009 Location: In the middle of nowhere, TX iTrader: (1)	Yup... I ended up in a corolla... LOL... I was shocked.... but it was not an appointment. Driving down from houston I called them to let them know I would be dropping mine for a brake job. Later I found out that if they are out of bmw loaners they rent out the cars (in this case it was enterprise)... but if you make an appointment, make sure you ask for a bmw. It did gave me an opportunity to compare the 09 corolla with my first one (1991 corolla) lol... I liked the original one better...
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07-19-2009, 02:00 AM	#17
ORIGIN M. Banned 3160 Rep 9,134 Posts Drives: ///M Join Date: Oct 2007 Location: Northern Hemisphere iTrader: (0)	Pinto??? I would leave, and never return...!
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07-27-2009, 09:41 PM	#18
caradd () () 10 Rep 436 Posts Drives: 2007 e92 335i 6mt Join Date: Jun 2009 Location: Here iTrader: (3)	Come on really, a pinto? I'm surprised there are any still around. You must take a photo.
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