warranty issues

alanchan · 07-17-2009, 04:58 PM

I have to bring in my car for regular free maintenance next month.

I read in the Canadian Forum not too long ago that dealer charged someone extra for brakes replacement etc... when the car is in for warranty service work.

how do I avoid being over charged by the dealer?
what proactive approach do I use?
or
does the dealer have authority to change parts on your car without telling you and bill you when pickup.
they can always say its not safe if its not done.....BS.

please help!

carlito_p · 07-17-2009, 06:02 PM

I generally like to know what's going on when I take my car in, so I leave them my cell number, work number and email address, and make it absolutely clear that I want the SA to call me after their diagnostics or initial QC checks. I believe that's on my file now and they call me before any work is done. That way, there's no surprises.

Oh, I also put a HUGE "DO NOT WASH" sign on the dash...lol.

Yvette · 07-17-2009, 06:57 PM

they can't do that....
tell them first if there is anything required for replacement, that they will need to contact you first.. and they will do that.
I changed my rotor/pads for all front/rear.... cost me $900 flat by local mechanic....
BMW wanted to charge me $1200 + tax.

Road Cone1 · 07-17-2009, 07:35 PM

I wish this would happen!
You'd get free brakes

A shop can not charge you afterwards for work you did not previously authorize.

Plus, a shop can not hold your car because they deem it unsafe, it's your private property.

SGxi · 07-17-2009, 09:05 PM

Brake job is NOT PART OF THE STANDARD CANADIAN WARRENTY.

Brake fluid change maybe covered.

samchoi604 · 07-17-2009, 10:00 PM

Quote:

Originally Posted by alanchan

I have to bring in my car for regular free maintenance next month.

I read in the Canadian Forum not too long ago that dealer charged someone extra for brakes replacement etc... when the car is in for warranty service work.

how do I avoid being over charged by the dealer?
what proactive approach do I use?
or
does the dealer have authority to change parts on your car without telling you and bill you when pickup.
they can always say its not safe if its not done.....BS.

please help!

jk. Just make it clear to them that you don't want anything other than the warranty service work. They can't force you to do any service.

07-17-2009, 04:58 PM	#1
alanchan Major 75 Rep 1,402 Posts Drives: 2006 323i Join Date: Jul 2006 Location: Vancouver, BC, Canada iTrader: (21)	warranty issues I have to bring in my car for regular free maintenance next month. I read in the Canadian Forum not too long ago that dealer charged someone extra for brakes replacement etc... when the car is in for warranty service work. how do I avoid being over charged by the dealer? what proactive approach do I use? or does the dealer have authority to change parts on your car without telling you and bill you when pickup. they can always say its not safe if its not done.....BS. please help! __________________ 323i, Arctic metallic , Cream beige leatherette interior , Titanium matt trim , Premium , Auto , 18" style 189 sport wheels , 335i bumper + kidney grills, CF pillars, Chrome window trim package , LCI halogen.
	Appreciate 0 Tweet Quote

07-17-2009, 06:02 PM	#2
carlito_p Private 2 Rep 70 Posts Drives: 2013 335i xDrive mSport EBII Join Date: Jun 2008 Location: Vancouver, B.C. iTrader: (0)	I generally like to know what's going on when I take my car in, so I leave them my cell number, work number and email address, and make it absolutely clear that I want the SA to call me after their diagnostics or initial QC checks. I believe that's on my file now and they call me before any work is done. That way, there's no surprises. Oh, I also put a HUGE "DO NOT WASH" sign on the dash...lol.
	Appreciate 0 Quote

07-17-2009, 06:57 PM	#3
Yvette Major General 772 Rep 7,409 Posts Drives: M Join Date: Sep 2006 Location: Vancouver iTrader: (19)	they can't do that.... tell them first if there is anything required for replacement, that they will need to contact you first.. and they will do that. I changed my rotor/pads for all front/rear.... cost me $900 flat by local mechanic.... BMW wanted to charge me $1200 + tax.
	Appreciate 0 Quote

07-17-2009, 07:35 PM	#4
Road Cone1 Lieutenant 25 Rep 504 Posts Drives: 135i & 325i Join Date: Sep 2008 Location: Oakville, Ontario iTrader: (3)	I wish this would happen! You'd get free brakes A shop can not charge you afterwards for work you did not previously authorize. Plus, a shop can not hold your car because they deem it unsafe, it's your private property. __________________ 2012 White 328i Sportline 2009 135i Silver w/Black (Sold) 2006 325i, AW & BLack, ZSP (Sold) Lots of Miatas
	Appreciate 0 Quote

07-17-2009, 09:05 PM	#5
SGxi Major General 165 Rep 6,804 Posts Drives: E90 328xi Join Date: Oct 2006 Location: Toronto iTrader: (17) Garage List 2007 328xi [0.00]	Brake job is NOT PART OF THE STANDARD CANADIAN WARRENTY. Brake fluid change maybe covered. __________________ MY07 A22 E90 N52Nxi
	Appreciate 0 Quote