[luca335i]

I'm wondering if any if you south Florida locals know if ASR engineering Inc. went out of business. I made a deposit on turbos but decided to cancel the order two days after. I gave them a 2750 dollar deposit before I cancelled my order. They then told me it will take a couple days to get my refund. It's been a month and Ive called them a million times and emailed them 5 times with no response. In two days Visa despute department will get involved. Just giving you guys the heads up not to do business with
these guys if I'm having these problems. Any SOFLA guys please chime in.

[TurboSid]

Not that I know of. I know where they're shop is located and have friends near by who can drive past it to see since i live about 45 minutes away from them.

did you try PMing them here? you can also go on M5board since they are more active on that board.

[luca335i]

Can you ask em for me sid. See if they can swing by.

[cn555ic]

Originally Posted by luca335i

I'm wondering if any if you south Florida locals know if ASR engineering Inc. went out of business. I made a deposit on turbos but decided to cancel the order two days after. I gave them a 2750 dollar deposit before I cancelled my order. They then told me it will take a couple days to get my refund. It's been a month and Ive called them a million times and emailed them 5 times with no response. In two days Visa despute department will get involved. Just giving you guys the heads up not to do business with
these guys if I'm having these problems. Any SOFLA guys please chime in.

HOLY SHIT!!!!!!!!! $2750 deposit.....DAMN! I hope you get this issue resolved....But next time when you pay for a deposit for anything, 500 is the most you should ever do....I left a 500 dollar deposit when I ordered my car and the total sale was over 60K....

[luca335i]

I know but that is what he required. Visa will get the money if he doesn't comply. Maybe shiv can talk to him.

[klipseracer]

I really really hope this is just a misunderstanding.

[luca335i]

*
*Doesnt seem like a misunderstanding to me.

[TurboSid]

i hate when they say "accounts receivable"

come on the company aint that big... there's no damn accounts receivables department.

[oddjob2021]

i promise you they are not out of business lol, what an absurd thread... in due time ill have a product from them to share, and then another product soon to follow, stay tuned as some on here say

[TurboSid]

Originally Posted by oddjob2021

i promise you they are not out of business lol, what an absurd thread... in due time ill have a product from them to share, and then another product soon to follow, stay tuned as some on here say

I gave them a 2750 dollar deposit before I cancelled my order. They then told me it will take a couple days to get my refund. It's been a month and Ive called them a million times and emailed them 5 times with no response.

then they haven't given OP his refund as they said they would over a month ago... thats absurd.

[luca335i]

It's absurd that they owe me 2750 dollars. This is about a company who owes me a refund and I would think they were going out of business because they haven't answered my calls or emails for about a month. Maybe u can contact them for me?

Originally Posted by oddjob2021

i promise you they are not out of business lol, what an absurd thread... in due time ill have a product from them to share, and then another product soon to follow, stay tuned as some on here say

[import36]

Originally Posted by oddjob2021

i promise you they are not out of business lol, what an absurd thread... in due time ill have a product from them to share, and then another product soon to follow, stay tuned as some on here say

i'm pretty sure you wouldn't be saying it was an absurd thread if they had $2750 of your money...

[luca335i]

+1

[luca335i]

Oddjob. When did you talk to abid last? Can you let him know for me?

[oddjob2021]

Originally Posted by import36

i'm pretty sure you wouldn't be saying it was an absurd thread if they had $2750 of your money...

actually, they do have around that amount from me as a deposit however I do not want it back

Originally Posted by luca335i

Oddjob. When did you talk to abid last? Can you let him know for me?

PM'ed.

[bulldog_yyc]

road trip to FLA?

[gian335]

Originally Posted by turkish335

road trip to FLA?

guess so .... lol

[luca335i]

Well he finally got back to me. Hopefully this will all turn out well.

[klipseracer]

Originally Posted by luca335i

Well he finally got back to me. Hopefully this will all turn out well.

"Luca,

I have been out of town on business and was surprised to see you hadn't received your refund yet. I then spoke to our accounts receivables and was told we recently switched to a new merchant service and this is why you may be having a delay in with your credit card refund. I apologize for the delay and will stay on top of this for you. "

Thank You,
Abid Siddiqi
ASR Engineering, Inc.

Accounts recievables doesn't have to consist of 100 people in order to be a proper and legitimate department that handles specific transactions and aspects of their business. Would you prefer he say, "I spoke to Janice and she said we switched merchant processors...". What I can say, considering I work in the merchant processing industry, you can have a hard time getting to your money if you change merchant processors and various other situations that will prevent you from issuing a refund directly. Even if ASR has a billion dollars in their bank account, you can't issue that money back as a refund to a card without the processors permission to issue from your reserve account or merchant account. And they would be foolish to pay you out cash because you could still charge them back. Even if they won the chargeback, the number of chargebacks you recieve, regardless the result of the claim, will stack up on you. Eventually this has a detrimental effect on your status with them. Even a typical refund issue can take a week sometimes two. Give them a chance and your expectation of better communication is probably correct and justified.

My solution, would be to just get the damn turbo upgrade. Glad to hear he got back to you. If he really was out of business, he wouldn't call you back or give a shit since he wouldn't have to worry about it. Companies that accept visas have a reserve with the processor. In other words, the more money you process on a card, the bigger your reserve must be and its all in relation to your chargeback ratio and other things. So if they do take your card, then you can know they have a reserve line. So if they were to go out of business, the processor will freeze that reserve line and will not release it to ASR for about 6+ months. This gives people like you the opportunity to charge back and put your claim in. The scare tactic of businesses taking your money on a visa and running is non-existent. All businesses with merchant accounts have reserves for situations like this. And your 2750 would certainly be protected under that if you were in fact not to receive a product from them, the product they stated. In other words, don't worry about it and always pay with a card.

[Jeff@TopGearSolutions]

LOL @ solution to get turbo upgrade....

[TurboSid]

Originally Posted by luca335i

Well he finally got back to me. Hopefully this will all turn out well.

"Luca,

I have been out of town on business and was surprised to see you hadn't received your refund yet. I then spoke to our accounts receivables and was told we recently switched to a new merchant service and this is why you may be having a delay in with your credit card refund. I apologize for the delay and will stay on top of this for you. "

Thank You,
Abid Siddiqi
ASR Engineering, Inc.

glad to hear that, please let us know if you get your refund in a timely manner this time.

[luca335i]

Thanks for your help sid. It should take a week to get the refund. I'll h
keep u posted.