Pacific BMW's Parts Department

twinship · 12-30-2009, 09:53 PM

As a new 335i owner, I made my first visit to Pacific BMW in Glendale today to pick up a few miscellaneous parts.

I was surprised to find the parts department looked more like an airport gift shop than what I'm accustomed to at other dealer parts departments. I had to ask twice to confirm that I was really (really?) in parts, and that they could sell me a car part... as opposed to a BMW t-shirt or key fob.

The youngster (in his early 20s) assured me that I was indeed in the right place. He got the part numbers from his computer and called into the back for someone to bring the items up front to the showroom... I mean the parts department.

Not complaining, really. The service was speedy and friendly. But I'd prefer ordering car parts from a grizzled gearhead who had dirt under his fingernails and knew the difference between a carburetor and an intercooler.

I also noticed a sign showing their labor rates: $150/hour. Ouch!

OTOH, there was another sign next to the coffee machine in the customer lounge: "This machine requires more maintenance than a BMW." Let's hope!!!

Anyone have any opinions about Pacific, positive or negative?

wj4 · 12-30-2009, 10:41 PM

$150/hour is the normal rate I've seen at various dealerships in SoCal.

I've been going to Pacific ever since E90post member Matt quit his career as a BMW tech at another dealership. Good visits from me at Pacific, no complaints.

Their waiting area/parts department is also a lot better than some of the dealerships I've seen...where it's just a counter.

Aurora Bearialis · 12-30-2009, 11:13 PM

Quote:

Originally Posted by twinship

As a new 335i owner, I made my first visit to Pacific BMW in Glendale today to pick up a few miscellaneous parts.

I was surprised to find the parts department looked more like an airport gift shop than what I'm accustomed to at other dealer parts departments. I had to ask twice to confirm that I was really (really?) in parts, and that they could sell me a car part... as opposed to a BMW t-shirt or key fob.

The youngster (in his early 20s) assured me that I was indeed in the right place. He got the part numbers from his computer and called into the back for someone to bring the items up front to the showroom... I mean the parts department.

Not complaining, really. The service was speedy and friendly. But I'd prefer ordering car parts from a grizzled gearhead who had dirt under his fingernails and knew the difference between a carburetor and an intercooler.

I also noticed a sign showing their labor rates: $150/hour. Ouch!

OTOH, there was another sign next to the coffee machine in the customer lounge: "This machine requires more maintenance than a BMW." Let's hope!!!

Anyone have any opinions about Pacific, positive or negative?

I'd rather have a hot chick at the counter not a dude with dirt in his nails and "oops, I dropped that pen... shoot!" then you see his asscrack... rather than "OH MY GOSH! I dropped my pen, let me grab that and she bends forward and you see down her shirt then turns around and you see her thong

but you got what you wanted and you said the service was "speedy and friendly" so just...

twinship · 12-31-2009, 12:42 AM

Quote:

Originally Posted by wj4

$150/hour is the normal rate I've seen at various dealerships in SoCal.

I've been going to Pacific ever since E90post member Matt quit his career as a BMW tech at another dealership. Good visits from me at Pacific, no complaints.

Their waiting area/parts department is also a lot better than some of the dealerships I've seen...where it's just a counter.

Coming from the Nissan world, $150/hour just seems a bit high. Luckily I won't have to pay that rate for awhile yet...

Eventually I'll be looking to hook up with a service advisor at Pacific. Anyone in particular you could recommend?

e90kiddo · 12-31-2009, 06:34 AM

For an SA i would have to say Marcos fausto pretty good straight foward always taken care of me pretty well

juicedcubed · 12-31-2009, 10:15 AM

welcome to bmw

McMuffin · 12-31-2009, 10:35 AM

Quote:

Originally Posted by Aurora Bearialis

I'd rather have a hot chick at the counter not a dude with dirt in his nails and "oops, I dropped that pen... shoot!" then you see his asscrack... rather than "OH MY GOSH! I dropped my pen, let me grab that and she bends forward and you see down her shirt then turns around and you see her thong

but you got what you wanted and you said the service was "speedy and friendly" so just...

Lol to Arny. Pacific usually has a cute Hispanic chick working in the parts section.

twinship · 12-31-2009, 11:29 AM

Quote:

Originally Posted by McMuffin

Lol to Arny. Pacific usually has a cute Hispanic chick working in the parts section.

Sorry I missed her. Definitely would have been an improvement!

twinship · 12-31-2009, 11:31 AM

Quote:

Originally Posted by e90kiddo

For an SA i would have to say Marcos fausto pretty good straight foward always taken care of me pretty well

Thx, good to know.

persian54 · 12-31-2009, 02:18 PM

Quote:

Originally Posted by McMuffin

Lol to Arny. Pacific usually has a cute Hispanic chick working in the parts section.

I've only seen girls there lol :P

+1 for Pacific BMW

David9962000 · 12-31-2009, 08:31 PM

Quote:

Originally Posted by persian54

I've only seen girls there lol :P

+1 for Pacific BMW

I agree, I have seen cute girls there.

twinship · 01-01-2010, 12:53 PM

OK, next time I'm going to Pacific to pick up girls instead of car parts...

BoBoB · 01-01-2010, 04:50 PM

Last Friday I was making an appointment for late January to address my HPFP issues. I asked for a loaner (she asked if I purchased my car from Pacific- I said yes), was put on hold and when the attendant came back she indicated that the service manager would not allow me to have a loaner. I indicated I purchased my '08 E93 from them and asked why could I not have a loaner? I was put on hold for a LONG time. She returned and indicated that yes, I will get a loaner. What was that all about? I'm not feeling good about them, even before they work on the car!

wj4 · 01-01-2010, 11:56 PM

Quote:

Originally Posted by twinship

Coming from the Nissan world, $150/hour just seems a bit high. Luckily I won't have to pay that rate for awhile yet...

Eventually I'll be looking to hook up with a service advisor at Pacific. Anyone in particular you could recommend?

I always go with Hassan. From the first time I came through, he said nice wheels. (I have silver aftermarket wheels with no lip so a lot of people think they are stock).

On the invoice, he got a black sharpie and wrote "please don't curb the wheels" to reassure that the tech won't do it. He did this after he told me about how a customer complained about a similar issue.

wj4 · 01-01-2010, 11:59 PM

Quote:

Originally Posted by BoBoB

Last Friday I was making an appointment for late January to address my HPFP issues. I asked for a loaner (she asked if I purchased my car from Pacific- I said yes), was put on hold and when the attendant came back she indicated that the service manager would not allow me to have a loaner. I indicated I purchased my '08 E93 from them and asked why could I not have a loaner? I was put on hold for a LONG time. She returned and indicated that yes, I will get a loaner. What was that all about? I'm not feeling good about them, even before they work on the car!

I have gotten about 4-5 loaners from them. All were base E90, except for one time. I guess the people who were suppose to return the loaners didn't and they had no more. They drove me to the rental place down the street and they put me in a Mustang, lol.

That car is craptastic. From the plastic interior to the blind spots.

There was a lady who got the ride with me to get a car as well. She was super pissed. She had brought in a B7 and she got a Ford Escape as a rental.

I personally don't really care much about the car I get, just needs to get to places with it.

yowhuddupb · 01-02-2010, 03:27 AM

Quote:

Originally Posted by BoBoB

Last Friday I was making an appointment for late January to address my HPFP issues. I asked for a loaner (she asked if I purchased my car from Pacific- I said yes), was put on hold and when the attendant came back she indicated that the service manager would not allow me to have a loaner. I indicated I purchased my '08 E93 from them and asked why could I not have a loaner? I was put on hold for a LONG time. She returned and indicated that yes, I will get a loaner. What was that all about? I'm not feeling good about them, even before they work on the car!

I don't even want to start with the loaner car bs from Pacific BMW. I've always had them service my car and I always ask for a loaner, they ask if i purchased the vehicle from them and ofcourse I did. They makes it such a hassle to just have a loaner car reserved for me. Last week I had my car serviced there again but this time they ran out of loaner cars and as much as I didn't want to go without one I just agreed and had my friend pick me up. Its just so stupid how they don't have enough loaner cars for customers who choose them to get their car serviced when we could go to just about any other BMW dealership.

Now, Crevier on the other hand, have a large amount of loaner cars and many different models. I've seen them let customer's push around in a e92 328, z4, e90 335i, x3. If Pacific BMW wants to keep their customers, they better step their game up because I'm beginning to really be willing to sacrifice the drive from LA to OC just go be sure I'll be put in a loaner and not some crappy base 3 series with no moonroof again.

e90kiddo · 01-02-2010, 06:03 PM

Damn that sucks I've always left with a loaner and I don't even make an appointment half the time.

twinship · 01-03-2010, 05:37 PM

Quote:

Originally Posted by wj4

I have gotten about 4-5 loaners from them. All were base E90, except for one time. I guess the people who were suppose to return the loaners didn't and they had no more. They drove me to the rental place down the street and they put me in a Mustang, lol.

That car is craptastic. From the plastic interior to the blind spots.

There was a lady who got the ride with me to get a car as well. She was super pissed. She had brought in a B7 and she got a Ford Escape as a rental.

I personally don't really care much about the car I get, just needs to get to places with it.

Did you buy your car from Pacific? Based on other replies, getting a loaner there seems to depend on whether you got your car there or not. Not sure if that's the policy at other dealers as well.

I got mine from Rusnak way out in Thousand Oaks -- much further than I'm willing to drive for service, even if they did give me a loaner...

twinship · 01-03-2010, 05:39 PM

Quote:

Originally Posted by e90kiddo

Damn that sucks I've always left with a loaner and I don't even make an appointment half the time.

Kiddo - Same question for you: did you buy your car from Pacific?

Trying to figure out if I'm SOL when it comes to getting a loaner since I didn't buy from them.

E92-Lighting · 01-03-2010, 06:53 PM

150 is the going rate

e90kiddo · 01-03-2010, 09:31 PM

Quote:

Originally Posted by twinship

Kiddo - Same question for you: did you buy your car from Pacific?

yea i did purchase my car from them.

BoBoB · 01-05-2010, 03:04 AM

I purchased my car from Pacific BMW. I wasn't as concerned about getting a bimmer...I just wanted a free loaner...something I've never had an issue with other BMW dealers. I've heard from some dealers that they typically give a loaner only if it is a normal scheduled service or a warranty issue. But one would think that a failing fuel pump, (multiple times), is a warranty issue...not to mention that I'm going to return it also for the squeeky wheel syndrome...which will probably not go away. Another issue I have is that I have the Stage I Dinan remap...is that going to affect my warranty with the fuel pump issue? I've asked this before but no one specifically with Dinan has responded. Has anyone out there with hpfp issues and after-market remaps or chips had issues with replacing the fuel pump? Any hope for me? Thanks.

12-30-2009, 09:53 PM	#1
twinship Booosted 50 Rep 832 Posts Drives: 2008 335i Join Date: Nov 2009 Location: Los Angeles iTrader: (3) Garage List 2008 335i [0.00]	Pacific BMW's Parts Department As a new 335i owner, I made my first visit to Pacific BMW in Glendale today to pick up a few miscellaneous parts. I was surprised to find the parts department looked more like an airport gift shop than what I'm accustomed to at other dealer parts departments. I had to ask twice to confirm that I was really (really?) in parts, and that they could sell me a car part... as opposed to a BMW t-shirt or key fob. The youngster (in his early 20s) assured me that I was indeed in the right place. He got the part numbers from his computer and called into the back for someone to bring the items up front to the showroom... I mean the parts department. Not complaining, really. The service was speedy and friendly. But I'd prefer ordering car parts from a grizzled gearhead who had dirt under his fingernails and knew the difference between a carburetor and an intercooler. I also noticed a sign showing their labor rates: $150/hour. Ouch! OTOH, there was another sign next to the coffee machine in the customer lounge: "This machine requires more maintenance than a BMW." Let's hope!!! Anyone have any opinions about Pacific, positive or negative? __________________ 2008 BMW 335i//Jet Black on Black Dakota Leather//Steptronic, Sport Package, Premium Package, Logic7 Sound, Aluminum Trim, iPOD & USB, Cobb S1+ Sport, ER FMIC, ER CP, K&N Filter, H&R Sport Springs, Koni Yellows, ECS Tuning spacers (F-10mm/R-15mm), Akebono pads, OEM Rear Aero Spoiler, OEM Sport Diffusor, Cyba 3.8" Tips, OEM Aluminum Pedals, M-tech Steering Wheel, Clear Reflectors
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12-30-2009, 10:41 PM	#2
wj4 Major General 362 Rep 7,719 Posts Drives: E90 manual 335i Join Date: Nov 2006 Location: Burbank, CA iTrader: (8)	$150/hour is the normal rate I've seen at various dealerships in SoCal. I've been going to Pacific ever since E90post member Matt quit his career as a BMW tech at another dealership. Good visits from me at Pacific, no complaints. Their waiting area/parts department is also a lot better than some of the dealerships I've seen...where it's just a counter.
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12-31-2009, 06:34 AM	#5
e90kiddo e90 at large 9 Rep 191 Posts Drives: e90 328i Join Date: Feb 2009 Location: Los Angeles iTrader: (1)	For an SA i would have to say Marcos fausto pretty good straight foward always taken care of me pretty well __________________ TIAG/Blacklines/m3 trunk spoiler/40% Huper Optik/cf roundels/matte black grills/hid 6000k/18" 710s matte black
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12-31-2009, 10:15 AM	#6
juicedcubed Phantom at large 36 Rep 1,997 Posts Drives: 2013 e92 m3 Join Date: Dec 2008 Location: Agoura Hills, CA iTrader: (0)	welcome to bmw __________________ 2008 335i Black Sapphire\| Black Interior\| Navi\| Silver Aluminum Trim \|Tint l BMS intake l JB3 l Riss Racing downpipes \| Miro Staggered Hyper Silver 19 inch CSL Reps \|Nitto 555's *RIP 2011 335i Jet Black\| Red Interior\| Bone Stock *RIP 2013 M3 Space Gray\|Carbon Tint\| Matte Black Eurotek CSL Wheels\| Nokya White Halos\| AFE Stage 2 intake\| AFE Power Pulley\| Reflector Delete\|
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01-01-2010, 12:53 PM	#12
twinship Booosted 50 Rep 832 Posts Drives: 2008 335i Join Date: Nov 2009 Location: Los Angeles iTrader: (3) Garage List 2008 335i [0.00]	OK, next time I'm going to Pacific to pick up girls instead of car parts... __________________ 2008 BMW 335i//Jet Black on Black Dakota Leather//Steptronic, Sport Package, Premium Package, Logic7 Sound, Aluminum Trim, iPOD & USB, Cobb S1+ Sport, ER FMIC, ER CP, K&N Filter, H&R Sport Springs, Koni Yellows, ECS Tuning spacers (F-10mm/R-15mm), Akebono pads, OEM Rear Aero Spoiler, OEM Sport Diffusor, Cyba 3.8" Tips, OEM Aluminum Pedals, M-tech Steering Wheel, Clear Reflectors
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01-01-2010, 04:50 PM	#13
BoBoB Private 8 Rep 74 Posts Drives: 2008 335i Convertible Join Date: Nov 2007 Location: Pasadena, CA iTrader: (0)	Last Friday I was making an appointment for late January to address my HPFP issues. I asked for a loaner (she asked if I purchased my car from Pacific- I said yes), was put on hold and when the attendant came back she indicated that the service manager would not allow me to have a loaner. I indicated I purchased my '08 E93 from them and asked why could I not have a loaner? I was put on hold for a LONG time. She returned and indicated that yes, I will get a loaner. What was that all about? I'm not feeling good about them, even before they work on the car!
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01-02-2010, 06:03 PM	#17
e90kiddo e90 at large 9 Rep 191 Posts Drives: e90 328i Join Date: Feb 2009 Location: Los Angeles iTrader: (1)	Damn that sucks I've always left with a loaner and I don't even make an appointment half the time. __________________ TIAG/Blacklines/m3 trunk spoiler/40% Huper Optik/cf roundels/matte black grills/hid 6000k/18" 710s matte black
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01-03-2010, 06:53 PM	#20
E92-Lighting 889 Rep 35,253 Posts Drives: Next Generation LED Lighting Join Date: May 2008 Location: Walnut iTrader: (324)	150 is the going rate
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01-05-2010, 03:04 AM	#22
BoBoB Private 8 Rep 74 Posts Drives: 2008 335i Convertible Join Date: Nov 2007 Location: Pasadena, CA iTrader: (0)	I purchased my car from Pacific BMW. I wasn't as concerned about getting a bimmer...I just wanted a free loaner...something I've never had an issue with other BMW dealers. I've heard from some dealers that they typically give a loaner only if it is a normal scheduled service or a warranty issue. But one would think that a failing fuel pump, (multiple times), is a warranty issue...not to mention that I'm going to return it also for the squeeky wheel syndrome...which will probably not go away. Another issue I have is that I have the Stage I Dinan remap...is that going to affect my warranty with the fuel pump issue? I've asked this before but no one specifically with Dinan has responded. Has anyone out there with hpfp issues and after-market remaps or chips had issues with replacing the fuel pump? Any hope for me? Thanks.
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