Well Done Sytner High Wycombe

JLR1969 · 02-05-2010, 09:34 AM

Following my recent bump into the kerb and experience with BMW Assist I felt I ought to give credit where its due.

The car was taken to Sytner High Wycombe and had a KDS alignment check, as expected everything was out but no other damage was found.

The car was set up correctly and taken for a test drive, a further tweak and everything was sorted. Total bill £149.

Really pleased there was no other damage and that the KDS alignment was on a special offer.

I must give a special mention and thanks to Petra who is the Service Reception Manager, she has been in contact with me all week and made sure everything ran as smoothly as possible, even remembered not to wash the car!!

Well done Petra and Sytner High Wycombe

creepy coupe · 02-05-2010, 09:46 AM

Nice showroom at Sytner High Wycombe, good result.

NFS · 02-05-2010, 09:57 AM

Nice to hear it was sorted out in the end

daveleach · 02-05-2010, 11:15 AM

why dint you want them washing your car?

flyfs6 · 02-05-2010, 11:25 AM

Good to hear you're back on road, that was pretty quick too. Well done Sytner. I guess Anneka @ Sytner's presence on the forum contributes to the good service.

I believe the car was also detailed recently, and incorrect washing could have lead to marring, swirls or worse rds's on the faultless paint finish

I noticed Sytner Harold Wood have printed sheets saying 'Do Not Wash This Car' and they put a few of these around my car, so as to avoid any confusion to not wash it :-D

RagingKileak · 02-05-2010, 11:30 AM

I bought my 135i from Sytner High Wycombe.

Can't fault Bob Clarke who I bought the car from, as there were some imperfections on the paint when I collected.

He compensated me with a free iPod Y-Cable and convinced Sytner Sheffield to repair the car for me FOC.

I did have to sort some bits and pieces out and it was a slight hassle, but it did get done, which is the crucial point.

During this process, I had a call from the customer service department who asked me to score various things out of 5... I told them that I couldnt until this was resolved. This resulted in them giving High Wycombe a 0....

Bob got shafted and rang me to apologise... I don't think he believes me when I explained both on the phone and via email that the above has happened and he sounded genuinely hurt.

I redid the questionairre online, and scored it correctly based on my level of happiness both during and after the process.

Hopefully all is now well, but I am not sure!!

Anyway, FYI!

Matt

JLR1969 · 02-05-2010, 11:32 AM

Quote:

Originally Posted by daveleach

why dint you want them washing your car?

As much as I appreciate a free wash they will never take as much care as I would and yes I have just machine polished the car myself so am a little protective.

JLR1969 · 02-05-2010, 11:32 AM

Quote:

Originally Posted by flyfs6

Good to hear you're back on road, that was pretty quick too. Well done Sytner. I guess Anneka @ Sytner's presence on the forum contributes to the good service.

I believe the car was also detailed recently, and incorrect washing could have lead to marring, swirls or worse rds's on the faultless paint finish

I noticed Sytner Harold Wood have printed sheets saying 'Do Not Wash This Car' and they put a few of these around my car, so as to avoid any confusion to not wash it :-D

You remembered

flyfs6 · 02-05-2010, 11:40 AM

Quote:

Originally Posted by RagingKileak

This resulted in them giving High Wycombe a 0....

Bob got shafted and rang me to apologise... he sounded genuinely hurt.

Hopefully all is now well, but I am not sure!!

Anyway, FYI!

Matt

Thats really not fair that Bob got shafted. Hope he's better now.
Apologies for messing with your original message and going off topic

Quote:

Originally Posted by JLR1969

You remembered

Yes I do

In fact I've been detailing since yesterday, just finished the first of three cars

. The sun shine hitting the car after I had finished has left me temporarily blinded

JLR1969 · 02-05-2010, 12:29 PM

Nice one lets see some pics when you have finished

RichJ · 02-05-2010, 12:32 PM

Really pleased there was no other damage and that the KDS alignment was on a special offer.

How much was KDS?

Hotcoupe · 02-05-2010, 12:46 PM

Quote:

Originally Posted by JLR1969

The car was set up correctly and taken for a test drive, a further tweak and everything was sorted. Total bill £149.

Really pleased there was no other damage and that the KDS alignment was on a special offer.

Glad it's all sorted Jon, and that KDS was a bargain!

Neil McRae · 02-09-2010, 07:03 AM

I normally really rate them but had one muppet mess me about on a warranty claim that after escalation was sorted out. The whole experience felt like going to the dentist. The guy I usually deal with was on holiday.

JLR1969 · 02-09-2010, 09:25 AM

Quote:

Originally Posted by Neil McRae

I normally really rate them but had one muppet mess me about on a warranty claim that after escalation was sorted out. The whole experience felt like going to the dentist. The guy I usually deal with was on holiday.

Least it was sorted, give them another chance maybe ask for Petra who is Service reception manager, she really seems to care about customer satisfaction.

willhollin · 02-09-2010, 09:27 AM

Quote:

Originally Posted by JLR1969

Ask for Petra who is Service reception manager, she really seems to care about customer satisfaction.

Sounds good.

Does she go the extra mile?

JLR1969 · 02-09-2010, 09:37 AM

Quote:

Originally Posted by willhollin

Sounds good.

Does she go the extra mile?

Trust you Will.

creepy coupe · 02-09-2010, 09:52 AM

Quote:

Originally Posted by Neil McRae

I normally really rate them but had one muppet mess me about on a warranty claim that after escalation was sorted out. The whole experience felt like going to the dentist. The guy I usually deal with was on holiday.

Neil you have PM

Anneka @ Sytner · 02-09-2010, 10:40 AM

Quote:

Originally Posted by Neil McRae

I normally really rate them but had one muppet mess me about on a warranty claim that after escalation was sorted out. The whole experience felt like going to the dentist. The guy I usually deal with was on holiday.

Sorry about that Neil, it's a pity things had to be escalated, in future though if you're ever unhappy with the way things are (or might be going) then give me a shout and I'll do the shouting on your behalf

p.s. you have PM

Hotcoupe · 02-09-2010, 01:23 PM

Quote:

Originally Posted by JLR1969

Really pleased there was no other damage and that the KDS alignment was on a special offer.

Jon, any idea how long the special offer on the KDS was lasting for?

JLR1969 · 02-09-2010, 01:44 PM

Quote:

Originally Posted by Hotcoupe

Jon, any idea how long the special offer on the KDS was lasting for?

Think its still on, ask for Petra in service and mention my name (she may remember)

Hotcoupe · 02-09-2010, 01:50 PM

Quote:

Originally Posted by JLR1969

Think its still on, ask for Petra in service and mention my name (she may remember)

Thanks Jon

flyfs6 · 02-09-2010, 02:11 PM

Wonder if they'd KDS a CSL on coilovers etc for the same price

Hotcoupe - just PM Anneka @ Sytner ^^^^^^

Credit where its due, she's been instrumental in organising some great service & prices for me and other members. I'm sure she posted when OP had the unfortunate accident.

02-05-2010, 09:34 AM	#1
JLR1969 Major General 1849 Rep 7,000 Posts Drives: Kubota GR1600 Join Date: Dec 2008 Location: England iTrader: (1)	Well Done Sytner High Wycombe Following my recent bump into the kerb and experience with BMW Assist I felt I ought to give credit where its due. The car was taken to Sytner High Wycombe and had a KDS alignment check, as expected everything was out but no other damage was found. The car was set up correctly and taken for a test drive, a further tweak and everything was sorted. Total bill £149. Really pleased there was no other damage and that the KDS alignment was on a special offer. I must give a special mention and thanks to Petra who is the Service Reception Manager, she has been in contact with me all week and made sure everything ran as smoothly as possible, even remembered not to wash the car!! Well done Petra and Sytner High Wycombe
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02-05-2010, 09:46 AM	#2
creepy coupe Lieutenant General 1831 Rep 13,043 Posts Drives: BMW M340I G20 Join Date: Aug 2007 Location: UK iTrader: (2) Garage List 2015 BMW 435d [0.00] 2009 335i [0.00]	Nice showroom at Sytner High Wycombe, good result.
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02-05-2010, 09:57 AM	#3
NFS Major General 299 Rep 9,218 Posts Drives: G80 M3 Join Date: Jul 2006 Location: UK iTrader: (0)	Nice to hear it was sorted out in the end
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02-05-2010, 11:15 AM	#4
daveleach First Lieutenant 26 Rep 306 Posts Drives: 335d Join Date: Feb 2010 Location: berks iTrader: (0)	why dint you want them washing your car?
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02-05-2010, 11:25 AM	#5
flyfs6 Captain 54 Rep 691 Posts Drives: BMW i7 Join Date: Jun 2009 Location: London iTrader: (0)	Good to hear you're back on road, that was pretty quick too. Well done Sytner. I guess Anneka @ Sytner's presence on the forum contributes to the good service. I believe the car was also detailed recently, and incorrect washing could have lead to marring, swirls or worse rds's on the faultless paint finish I noticed Sytner Harold Wood have printed sheets saying 'Do Not Wash This Car' and they put a few of these around my car, so as to avoid any confusion to not wash it :-D Last edited by flyfs6; 02-05-2010 at 11:32 AM..
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02-05-2010, 11:30 AM	#6
RagingKileak Brigadier General 206 Rep 4,655 Posts Drives: M3 CS Join Date: Jan 2009 Location: Yorkshire iTrader: (2)	I bought my 135i from Sytner High Wycombe. Can't fault Bob Clarke who I bought the car from, as there were some imperfections on the paint when I collected. He compensated me with a free iPod Y-Cable and convinced Sytner Sheffield to repair the car for me FOC. I did have to sort some bits and pieces out and it was a slight hassle, but it did get done, which is the crucial point. During this process, I had a call from the customer service department who asked me to score various things out of 5... I told them that I couldnt until this was resolved. This resulted in them giving High Wycombe a 0.... Bob got shafted and rang me to apologise... I don't think he believes me when I explained both on the phone and via email that the above has happened and he sounded genuinely hurt. I redid the questionairre online, and scored it correctly based on my level of happiness both during and after the process. Hopefully all is now well, but I am not sure!! Anyway, FYI! Matt
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02-05-2010, 12:29 PM	#10
JLR1969 Major General 1849 Rep 7,000 Posts Drives: Kubota GR1600 Join Date: Dec 2008 Location: England iTrader: (1)	Nice one lets see some pics when you have finished
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02-05-2010, 12:32 PM	#11
RichJ First Lieutenant 11 Rep 358 Posts Drives: E92 M-Sport 330i Le Mans Blue Join Date: Jan 2010 Location: South iTrader: (0)	Really pleased there was no other damage and that the KDS alignment was on a special offer. How much was KDS?
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02-09-2010, 07:03 AM	#13
Neil McRae BMW Motorsport 246 Rep 2,227 Posts Drives: BMW ///M4 F82 / BMW ///M5 F10 Join Date: Jan 2009 Location: Surrey iTrader: (1) Garage List 2020 BMW M5 CP [0.00] 2015 BMW M4 [10.00]	I normally really rate them but had one muppet mess me about on a warranty claim that after escalation was sorted out. The whole experience felt like going to the dentist. The guy I usually deal with was on holiday. __________________ -- Neil J. //McRae -- Alive and Kicking -- neil at DOMINO.ORG --///M ARMY M5 CP Alpine White -- M2 LBB -- M4 DCT CP Alpine White
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02-09-2010, 02:11 PM	#22
flyfs6 Captain 54 Rep 691 Posts Drives: BMW i7 Join Date: Jun 2009 Location: London iTrader: (0)	Wonder if they'd KDS a CSL on coilovers etc for the same price Hotcoupe - just PM Anneka @ Sytner ^^^^^^ Credit where its due, she's been instrumental in organising some great service & prices for me and other members. I'm sure she posted when OP had the unfortunate accident.
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