BMW of Peabody

nick620y · 02-23-2010, 12:12 AM

So the other night I pulled my car into the garage only to hear "tick, tick, tick, tick" - a distinctive metallic ticking noise that's pretty well documented in the General Forum Sticky. I called and left a message with BMW of Peabody (it seems like many on the board like them the most) explaining the situation and letting them know I wanted to make a service appointment. I figured it was a good time to have them look into that and also take care of some other warranty issues (leaky passenger window, broken reflector clip on the bumper, and a radio rattle - the only one that I can't live with, there are many others).

Seeing as they'd be doing a lot to the car, I asked them about a loaner, especially because they suggested leaving the car overnight (the ticking usually happens when it's cold). The SA on the phone told me that loaners were only given to repeat customers that had been there many times before. As many of you know, I bought my car in CA and brought it back here and am looking for a dealer to complete all my service and warranty claims at...so unfortunately I'm not going to fall into that "category".

My question is: Is giving a loaner car to select customers only a normal practice or was the SA pulling a fast one on me? I'm not sure I want to deal with not having my car for a few days, so I'm thinking of just cancelling my service appointment, especially after reading that the ticking usually isn't a big issue. Should I try and push for a loaner or find another dealer that will give me a loaner? Or is that expecting too much?

This is my first warranty claim/service - never owned a car that I didn't have to fix everything on myself, so any advice is appreciated. Thanks in advance!

Arustik1 · 02-23-2010, 01:22 AM

To answer one of your questions ... many dealers do "select" who they give cars to based on a set of criteria.

-D

virtualbong · 02-23-2010, 07:15 AM

At BMW Gallery of Norwood they gave out rentals to people. So I drove a 2009 Honda Accord for a couple days until my car was ready. I would have rather had a BMW but I dealt with it. It was not a big problem but if it was an old ass Ford Focus or something, then we probably would of had a problem.

twinturboa51 · 02-23-2010, 08:45 AM

go to norwood theyre the best

ibeclueless · 02-23-2010, 08:55 AM

Same with BMW Gallery of Norwell.

DJKhan85 · 02-23-2010, 09:49 AM

BMW Norwood Gallery has given me a loaner everytime even though I bought my car at Herb Chambers. They did initially question me on why I didn't buy my car there and I just mentioned that I was looking for a manual and they immediately understood why.

virtualbong · 02-23-2010, 10:21 AM

Quote:

Originally Posted by DJKhan85

BMW Norwood Gallery has given me a loaner everytime even though I bought my car at Herb Chambers. They did initially question me on why I didn't buy my car there and I just mentioned that I was looking for a manual and they immediately understood why.

What type of services did you go in for? And did you ask for one or did they just give you a BMW loaner?

twinturboa51 · 02-23-2010, 10:31 AM

they gave me a an x3 once for a minor service oil change and trim peeling. they just have the bast service around the boston area. i didnt buy my car there either, but they were the only ones that said they would give me a loaner car. my friend even knew the service advisor at HC and they wouldnt give me a loaner

leemik · 02-23-2010, 10:57 AM

I've been to Norwood BMW Gallery for an oil change, windshield repair+broken gas cap and software update.. they have given me a loaner every time without question..

Two times I got a 328xi and one time I was joking around about getting an M5 loaner and they gave me some 5 series sedan.. and during the software update I was able to keep the loaner overnight..

--mike

jopa489 · 02-23-2010, 03:31 PM

Peabody offers cars to people who bought their cars there before offering them to anyone else. BMWNA leaves the loaner program up to the dealers - it is not something they have to do and they are allowed to manage it at their discretion. From what my SA tells me, they book current customers in their rental BMWs first and if someone else calls looking for service, they can choose to wait until a loaner is available (often a few weeks out) or take an Enterprise rental or something.

Peabody does have the best service around here though. I would explain to them that you just moved here from CA and are looking for a new dealer to handle all your service and future sales. This should get the message across and should get you into a BMW loaner in the future. Being honest and explaining your situation goes a long way. Just let them know you're not a random walking in never to be seen again (even if that's not the case).

Establishing a relationship at the dealer is good.

BMWjames · 02-23-2010, 06:20 PM

No dealership gives me a loaner, not even Peabody where the car came from, but completely understandable.

nick620y · 02-23-2010, 07:02 PM

Thanks for all the help everyone. I actually ended up cancelling the appointment at Peabody today and made one at Norwood. They took the car right in and gave me an Enterprise rental for the night - that's all I was really looking for, something to get around in. We'll see how the service goes and will see if I end up going back there or trying Peabody next time.

Mr. BMW · 02-23-2010, 07:50 PM

Quote:

Originally Posted by jopa489

Peabody offers cars to people who bought their cars there before offering them to anyone else. BMWNA leaves the loaner program up to the dealers - it is not something they have to do and they are allowed to manage it at their discretion. From what my SA tells me, they book current customers in their rental BMWs first and if someone else calls looking for service, they can choose to wait until a loaner is available (often a few weeks out) or take an Enterprise rental or something.

Peabody does have the best service around here though. I would explain to them that you just moved here from CA and are looking for a new dealer to handle all your service and future sales. This should get the message across and should get you into a BMW loaner in the future. Being honest and explaining your situation goes a long way. Just let them know you're not a random walking in never to be seen again (even if that's not the case).

Establishing a relationship at the dealer is good.

+1 Only thing I would add to this is if the dealer is not willing to working with you, move on find a dealer that is more flexible. Some will give loaners if that's what it takes to earn your business.
I bought my car at Peabody but after an issue with them I now go to IRA in NH for service. They initially said that they could not give me a loaner but after a few visits they did say they could work something out if I ever needed to leave the car over night.

02-23-2010, 12:12 AM	#1
nick620y New Member 1 Rep 28 Posts Drives: E92 328xi Join Date: Dec 2009 Location: MA iTrader: (0)	BMW of Peabody - Loaner Car Help So the other night I pulled my car into the garage only to hear "tick, tick, tick, tick" - a distinctive metallic ticking noise that's pretty well documented in the General Forum Sticky. I called and left a message with BMW of Peabody (it seems like many on the board like them the most) explaining the situation and letting them know I wanted to make a service appointment. I figured it was a good time to have them look into that and also take care of some other warranty issues (leaky passenger window, broken reflector clip on the bumper, and a radio rattle - the only one that I can't live with, there are many others). Seeing as they'd be doing a lot to the car, I asked them about a loaner, especially because they suggested leaving the car overnight (the ticking usually happens when it's cold). The SA on the phone told me that loaners were only given to repeat customers that had been there many times before. As many of you know, I bought my car in CA and brought it back here and am looking for a dealer to complete all my service and warranty claims at...so unfortunately I'm not going to fall into that "category". My question is: Is giving a loaner car to select customers only a normal practice or was the SA pulling a fast one on me? I'm not sure I want to deal with not having my car for a few days, so I'm thinking of just cancelling my service appointment, especially after reading that the ticking usually isn't a big issue. Should I try and push for a loaner or find another dealer that will give me a loaner? Or is that expecting too much? This is my first warranty claim/service - never owned a car that I didn't have to fix everything on myself, so any advice is appreciated. Thanks in advance!
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02-23-2010, 01:22 AM	#2
Arustik1 HYEPWR 102 Rep 2,868 Posts Drives: E46 M3 Join Date: Oct 2007 Location: Mesa, AZ iTrader: (3) Garage List 2007 E92 335i [0.00]	To answer one of your questions ... many dealers do "select" who they give cars to based on a set of criteria. -D __________________ 2002 330ci Titanium Silver / Gray 2005 X5 3.0i Black Sapphire Metallic / Black 2002 M3 Laguna Seca Blue / Black 2001 M5 Jet Black / Black
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02-23-2010, 07:15 AM	#3
virtualbong Lieutenant Colonel 113 Rep 1,766 Posts Drives: 2015 BMW X5 MSport Join Date: Jun 2009 Location: Boston, MA iTrader: (2)	At BMW Gallery of Norwood they gave out rentals to people. So I drove a 2009 Honda Accord for a couple days until my car was ready. I would have rather had a BMW but I dealt with it. It was not a big problem but if it was an old ass Ford Focus or something, then we probably would of had a problem. __________________ 2015 BMW X5 35i M-Sport (White/Brown) - 4/16/18 (Current) 2011 BMW 550i M-Sport (Jet Black/Cinnamon Brown) - 4/30/14 \| 2007 BMW 328xi e92 (Jet Black/Coral Red) - PAST \| 2005 Infiniti G35 Coupe (Ivory White/Stone) - PAST \| 2005 Acura TSX (Obsidian Black/Black) - PAST \| 1998 Acura Integra (Black/Black) - PAST
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02-23-2010, 08:45 AM	#4
twinturboa51 Captain 20 Rep 637 Posts Drives: Mineral Grey F80 M3 Join Date: Feb 2009 Location: Boston iTrader: (0)	go to norwood theyre the best __________________
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02-23-2010, 08:55 AM	#5
ibeclueless What 142 Rep 9,325 Posts Drives: E92 328xi Join Date: Mar 2009 Location: Quincy, MA iTrader: (1)	Same with BMW Gallery of Norwell. __________________ E92 328xi Space Gray Aero Lip \| M3 Side Skirts \| CF Performance Spoiler \| ACS Roof \| Gloss Black Grilles \| LUX H8 Angels \| BMW Performance Exhaust My E92 Photos
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02-23-2010, 09:49 AM	#6
DJKhan85 Major 24 Rep 1,190 Posts Drives: 2011 4dr 6mt Golf GTI Join Date: Jun 2009 Location: Boston Massachusetts iTrader: (1)	BMW Norwood Gallery has given me a loaner everytime even though I bought my car at Herb Chambers. They did initially question me on why I didn't buy my car there and I just mentioned that I was looking for a manual and they immediately understood why. __________________ 2011 VW GTI 4dr-6mt-Sunroof-Nav-Xenons OLD: 08 335i AW/CR/Poplar 6mt-ZSP-ZPP-ZCW-iPod-iDrive-PDC-Style 230s w/FK 452-Dinan LSD
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02-23-2010, 10:31 AM	#8
twinturboa51 Captain 20 Rep 637 Posts Drives: Mineral Grey F80 M3 Join Date: Feb 2009 Location: Boston iTrader: (0)	they gave me a an x3 once for a minor service oil change and trim peeling. they just have the bast service around the boston area. i didnt buy my car there either, but they were the only ones that said they would give me a loaner car. my friend even knew the service advisor at HC and they wouldnt give me a loaner __________________
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02-23-2010, 10:57 AM	#9
leemik Lieutenant Colonel 512 Rep 1,571 Posts Drives: 2013 LRP M3 Coupe Join Date: Jan 2009 Location: Quincy, MA iTrader: (4) Garage List 2020 Acura NSX [0.00] 2013 BMW M3 [9.50]	I've been to Norwood BMW Gallery for an oil change, windshield repair+broken gas cap and software update.. they have given me a loaner every time without question.. Two times I got a 328xi and one time I was joking around about getting an M5 loaner and they gave me some 5 series sedan.. and during the software update I was able to keep the loaner overnight.. --mike
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02-23-2010, 03:31 PM	#10
jopa489 Major General 124 Rep 6,594 Posts Drives: Anything with Wheels Join Date: Mar 2009 Location: USA iTrader: (9)	Peabody offers cars to people who bought their cars there before offering them to anyone else. BMWNA leaves the loaner program up to the dealers - it is not something they have to do and they are allowed to manage it at their discretion. From what my SA tells me, they book current customers in their rental BMWs first and if someone else calls looking for service, they can choose to wait until a loaner is available (often a few weeks out) or take an Enterprise rental or something. Peabody does have the best service around here though. I would explain to them that you just moved here from CA and are looking for a new dealer to handle all your service and future sales. This should get the message across and should get you into a BMW loaner in the future. Being honest and explaining your situation goes a long way. Just let them know you're not a random walking in never to be seen again (even if that's not the case). Establishing a relationship at the dealer is good. __________________ X7 LCI // Incoming C7 ZR1 ZTK // Sebring + TRX // Hydro + Raptor Gen1 Roush // Tuxedo
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02-23-2010, 06:20 PM	#11
BMWjames Lieutenant Colonel 93 Rep 1,670 Posts Drives: E90 Join Date: May 2009 Location: USA iTrader: (45)	No dealership gives me a loaner, not even Peabody where the car came from, but completely understandable.
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02-23-2010, 07:02 PM	#12
nick620y New Member 1 Rep 28 Posts Drives: E92 328xi Join Date: Dec 2009 Location: MA iTrader: (0)	Thanks for all the help everyone. I actually ended up cancelling the appointment at Peabody today and made one at Norwood. They took the car right in and gave me an Enterprise rental for the night - that's all I was really looking for, something to get around in. We'll see how the service goes and will see if I end up going back there or trying Peabody next time.
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