Had a blonde moment with Terry at BMS

335R1 · 03-04-2010, 12:28 AM

First I wannt to say, that customer service with BMS is something I've never encountered in the tuner/automotive world. Patience, time and commitment to the customer was something I can't stop praising Terry on. 3 days and about 25 emails that was answered within minutes (Not 5 or 10 or 30, but minutes). Anyways I hooked up the jb3 WRONG. had black and red wires on the main connecture and black and red wire on sub connectors. PDF would've shown me that all black wires on one side and all red wires on the other. I don't know what the hell I was thinking. So future users, don't just used the video as an install guide. Once again 1000 thank yous to Terry.

I'm definitely a "fan boy" of BMS. It's only valid, logical and sound because of the kind of service I recieved from the founder, proprietor and operator of BMS. I'm 29 years old and not new to the game. What I am new to is the kind of service Terry offers. Like I said, from my experience since I've been in the game at 18 years old, this kind of service is unheard of from my experiences. If some enthusiasts are concerned with the smoothness and daily driving ability of JB3 versus other tuners, I promise you that BMS makes up for it if they need to because 1)JB3 2.0 beta is near perfect at 100%, 2)BMS is working on other options that real enthusiasts would love to see and have and 3) Terry commits more than 100% to his customer (includes time, patience and commitment). He's not going to leave you hang and dry after he's recieved your money.

hun77777 · 03-04-2010, 12:36 AM

i'm happy that you are happy with your tuner but i don't see any purpose of this thread on this very section of the forum. mod please close before we see another thread with ugly ends...

pcmike · 03-04-2010, 12:37 AM

I agree with you 100% when it comes to customer service and I look forward to working with Terry to dial my JB3 2.0 in over the coming weeks and reporting back on the results vs. PROcede V4 on a pure drivability and performance level.

hun, no reason the guy can't post about his experience... it's certainly valid in this section, even if it is a bit over the top in terms of the praise, but maybe he's just that enthused.

lpphreakx06 · 03-04-2010, 12:43 AM

Terry is the bomb.

yandy · 03-04-2010, 01:00 AM

hahaha, wow someone says something good about the JB3/BMS and someone asks the thread to be closed.. lmao! The guy is a bit over the top in his praise, but only in the way he expresses it.

Congrats! enjoy it and be safe.

Terry is awesome!

p.s: the black and red look is not so bad

335R1 · 03-04-2010, 01:10 AM

Guys, realize I'm only over the top because I haven't experienced this kind of customer service before. Let alone, from the founder and owner of the compay.

alpinedevil335 · 03-04-2010, 01:11 AM

Quote:

Originally Posted by hun77777

i'm happy that you are happy with your tuner but i don't see any purpose of this thread on this very section of the forum. mod please close before we see another thread with ugly ends...

What would be the Proper section of the forum to post something of this nature??

Threads like these have ugly ends because of hater comments like yours.
I agree 100% BMS has THE BEST customer service. BMS is never too busy and no question is ever irrelevant. You get an answer for EVERYTHING. FAST!

Keep up the great work BMS

335R1 · 03-04-2010, 01:20 AM

just to give you guys an idea of how blonde my moment was. BTW, I have the copyright to this image, but feel free to use this as you will.

pcmike · 03-04-2010, 01:29 AM

I don't even think I could wire my ECU up like that considering the BMW cables originally going into the small ECU connector have literally no slack on them. That's pretty impressive 335R1.

yandy · 03-04-2010, 01:34 AM

Quote:

Originally Posted by pcmike

I don't even think I could wire my ECU up like that considering the BMW cables originally going into the small ECU connector have literally no slack on them. That's pretty impressive 335R1.

lol, you mean that's not how they go? oh sh*t... lol good one OP. Sh*t happens, right? haha

RUS0628 · 03-04-2010, 01:39 AM

BMS 4 Life

Craig@SupremePower · 03-04-2010, 01:54 AM

Gotta agree Terry is one of the best vendors i've ever dealt with... no matter when i hit him up i have a response inside of 10 minutes!!

iBoost · 03-04-2010, 02:03 AM

install gone way wrong huh?

and yes no ONE tops Terry's customer service, NO ONE!

Quote:

Originally Posted by hun77777

i'm happy that you are happy with your tuner but i don't see any purpose of this thread on this very section of the forum. mod please close before we see another thread with ugly ends...

stop being so DAMN anal!!

jesus christ; if it was a vishnu thread im sure you would love it.

yandy · 03-04-2010, 02:04 AM

Quote:

Originally Posted by iBoost

install gone way wrong huh?

and yes no ONE tops Terry's customer service, NO ONE!

stop being so DAMN anal!!

jesus christ; if it was a vishnu thread im sure you would love it.

I like your avatar!

waaayyyy OT but it's true.. lol

cotmfk · 03-04-2010, 07:56 AM

lol @ install! Good thing you were able to get it corrected. I bought from Mike@N54tuning, and he has supplied the same, quick, excellent customer service.

5soko · 03-04-2010, 08:01 AM

HAHA... the installl.... Service doesnt get any better than BMS and Terry.

ianthegreat · 03-04-2010, 08:30 AM

Quote:

Originally Posted by hun77777

i'm happy that you are happy with your tuner but i don't see any purpose of this thread on this very section of the forum. mod please close before we see another thread with ugly ends...

He is giving credit where credit is due in regards to customer service on a tune. Last I checked, this was the Turbo / FI Engine section.

ianthegreat · 03-04-2010, 08:33 AM

Quote:

Originally Posted by 335R1

just to give you guys an idea of how blonde my moment was. BTW, I have the copyright to this image, but feel free to use this as you will.

You get the golf clap for that one.

Mote · 03-04-2010, 08:35 AM

OP: I've also had nothing but amazing customer service from Terry. If I send an email to him, I always know it will be answered within the hour at most. It really does feel like I have my own personal tuner working only for me. This kind of personal attention goes a very long way if you ask me. Enjoy your tune!

alq80 · 03-04-2010, 08:35 AM

Definitely, customer service contributes alot more than people think! I think Terry is the man, and I guess the good thing about amazing customer service is the loyalty
that comes
with it!

import36 · 03-04-2010, 08:46 AM

Quote:

Originally Posted by alpinedevil335

What would be the Proper section of the forum to post something of this nature??

Threads like these have ugly ends because of hater comments like yours.
I agree 100% BMS has THE BEST customer service. BMS is never too busy and no question is ever irrelevant. You get an answer for EVERYTHING. FAST!

Keep up the great work BMS

Vendor Comments/Review/Feedback Section

Mike@N54Tuning.com · 03-04-2010, 08:48 AM

Quote:

Originally Posted by alq80

Definitely, customer service contributes alot more than people think! I think Terry is the man, and I guess the good thing about amazing customer service is the loyalty
that comes
with it!

+1

That's the business model I try to employ as well and Terry has really set the standard for customer service here.

Mike

03-04-2010, 12:28 AM	#1
335R1 Private First Class 34 Rep 108 Posts Drives: F30 335i Join Date: Dec 2009 Location: Connecticut iTrader: (0)	Had a blonde moment with Terry at BMS First I wannt to say, that customer service with BMS is something I've never encountered in the tuner/automotive world. Patience, time and commitment to the customer was something I can't stop praising Terry on. 3 days and about 25 emails that was answered within minutes (Not 5 or 10 or 30, but minutes). Anyways I hooked up the jb3 WRONG. had black and red wires on the main connecture and black and red wire on sub connectors. PDF would've shown me that all black wires on one side and all red wires on the other. I don't know what the hell I was thinking. So future users, don't just used the video as an install guide. Once again 1000 thank yous to Terry. I'm definitely a "fan boy" of BMS. It's only valid, logical and sound because of the kind of service I recieved from the founder, proprietor and operator of BMS. I'm 29 years old and not new to the game. What I am new to is the kind of service Terry offers. Like I said, from my experience since I've been in the game at 18 years old, this kind of service is unheard of from my experiences. If some enthusiasts are concerned with the smoothness and daily driving ability of JB3 versus other tuners, I promise you that BMS makes up for it if they need to because 1)JB3 2.0 beta is near perfect at 100%, 2)BMS is working on other options that real enthusiasts would love to see and have and 3) Terry commits more than 100% to his customer (includes time, patience and commitment). He's not going to leave you hang and dry after he's recieved your money. Last edited by 335R1; 03-04-2010 at 02:01 AM..
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03-04-2010, 12:36 AM	#2
hun77777 Brigadier General 199 Rep 4,646 Posts Drives: SG E92 Join Date: Nov 2007 Location: Seattle WA iTrader: (58)	i'm happy that you are happy with your tuner but i don't see any purpose of this thread on this very section of the forum. mod please close before we see another thread with ugly ends... __________________ SGE92TT......................... 12.331 Sec @ 117.89 Mph............................POWERED BY l BMS DCI l HELIX IC l FORGE DVs l RR OCC & CP & SCOOPS l AR 3" DPs l AE QUADs l BLISTEIN PSS10 l P3 VENT GUAGE l VISHNU PROCEDE V5 AUTOTUNE l Lots of Window Stickers
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03-04-2010, 12:37 AM	#3
pcmike Captain 144 Rep 871 Posts Drives: 2019 BMW X3 M40i Join Date: Oct 2009 Location: Lake Worth, FL iTrader: (0)	I agree with you 100% when it comes to customer service and I look forward to working with Terry to dial my JB3 2.0 in over the coming weeks and reporting back on the results vs. PROcede V4 on a pure drivability and performance level. hun, no reason the guy can't post about his experience... it's certainly valid in this section, even if it is a bit over the top in terms of the praise, but maybe he's just that enthused.
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03-04-2010, 12:43 AM	#4
lpphreakx06 Professional Moose Racer 327 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	Terry is the bomb. __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
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03-04-2010, 01:00 AM	#5
yandy Lieutenant Colonel 117 Rep 1,971 Posts Drives: 2009 e92 MR "Civic" ///M3 Join Date: Feb 2009 Location: Miami, FL iTrader: (3) Garage List 2009 BMW M3 [0.00]	hahaha, wow someone says something good about the JB3/BMS and someone asks the thread to be closed.. lmao! The guy is a bit over the top in his praise, but only in the way he expresses it. Congrats! enjoy it and be safe. Terry is awesome! p.s: the black and red look is not so bad __________________ \|\| DCT \| ESS Tune \| ACM Test-pipes \| AA Green Filter \| Swift Spec-R Springs \| Stoptech ST-40 F \|\| \|\| My Youtube Channel \|\|
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03-04-2010, 01:10 AM	#6
335R1 Private First Class 34 Rep 108 Posts Drives: F30 335i Join Date: Dec 2009 Location: Connecticut iTrader: (0)	Guys, realize I'm only over the top because I haven't experienced this kind of customer service before. Let alone, from the founder and owner of the compay.
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03-04-2010, 01:20 AM	#8
335R1 Private First Class 34 Rep 108 Posts Drives: F30 335i Join Date: Dec 2009 Location: Connecticut iTrader: (0)	just to give you guys an idea of how blonde my moment was. BTW, I have the copyright to this image, but feel free to use this as you will. Last edited by 335R1; 03-04-2010 at 01:48 AM..
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03-04-2010, 01:29 AM	#9
pcmike Captain 144 Rep 871 Posts Drives: 2019 BMW X3 M40i Join Date: Oct 2009 Location: Lake Worth, FL iTrader: (0)	I don't even think I could wire my ECU up like that considering the BMW cables originally going into the small ECU connector have literally no slack on them. That's pretty impressive 335R1.
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03-04-2010, 01:39 AM	#11
RUS0628 First Lieutenant 15 Rep 312 Posts Drives: e92 335 Join Date: Sep 2009 Location: SF Bay Area iTrader: (3)	BMS 4 Life __________________ BSM e92 335i JB3\|5% Tint\|Matte Grills\|H&R Sport\|230's
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03-04-2010, 01:54 AM	#12
Craig@SupremePower G.O.A.T.! 1018 Rep 74,992 Posts Drives: '18 GMC Yukon XL Join Date: Mar 2008 Location: New Jersey iTrader: (14)	Gotta agree Terry is one of the best vendors i've ever dealt with... no matter when i hit him up i have a response inside of 10 minutes!!
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03-04-2010, 07:56 AM	#15
cotmfk Major General 2151 Rep 6,177 Posts Drives: M3 Join Date: Mar 2009 Location: Somewhere between DC and FL iTrader: (12)	lol @ install! Good thing you were able to get it corrected. I bought from Mike@N54tuning, and he has supplied the same, quick, excellent customer service. __________________ When you say impact instead of affect/effect, you are communicating that you don't understand the difference between the two words, and are too lazy to learn.
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03-04-2010, 08:01 AM	#16
5soko Brigadier General 351 Rep 4,633 Posts Drives: M5 Join Date: Aug 2007 Location: Brooklyn, NY iTrader: (4)	HAHA... the installl.... Service doesnt get any better than BMS and Terry.
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03-04-2010, 08:35 AM	#19
Mote Colonel 143 Rep 2,162 Posts Drives: 2008 E92 - 1991 E30 Join Date: Jan 2008 Location: Beverly Hills, CA iTrader: (0)	OP: I've also had nothing but amazing customer service from Terry. If I send an email to him, I always know it will be answered within the hour at most. It really does feel like I have my own personal tuner working only for me. This kind of personal attention goes a very long way if you ask me. Enjoy your tune!
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03-04-2010, 08:35 AM	#20
alq80 Lieutenant 47 Rep 437 Posts Drives: E92 335i Join Date: Dec 2007 Location: PA / Kuwait iTrader: (3)	Definitely, customer service contributes alot more than people think! I think Terry is the man, and I guess the good thing about amazing customer service is the loyalty that comes with it! __________________ 335i . Montego Blue . HKS Exhaust .
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