BMWNA denied warranty because of exhaust

jcarlucci1 · 04-13-2010, 01:44 PM

Last week I brought my car in because it was smoking, turned out to be a faulty valve cover causing the problem. Tech submitted a PUMA case to BMWNA explaining the problem and mentioning that there was an exhaust on the car. The email back from BMW says

"due to modifications to the vehicle this will not be covered by warranty"

I only know this because the SA gave me a copy of the email. Fortunately, I guess the dealership got them to pay for it somehow, as it was fixed free of charge. BMW is getting ridiculous though..to void warranty on an engine problem because of an exhaust? I will never buy a BMW again.

onefastman · 04-13-2010, 01:46 PM

Did you have dp's on the car or just catback. If it was just catback I say fight for your warranty. If you lose then look on the bright side and start modding becuase you have no warranty to lose.

jcarlucci1 · 04-13-2010, 01:56 PM

Well as of yet I havent lost the warranty, but Im not messing with BMW anymore. This car constantly has problems so I think Im gonna keep it stock. Mostly put this up as a warning for those who are worried about warranty. BMW will deny for ANYTHING

Quote:

Originally Posted by onefastman

Did you have dp's on the car or just catback. If it was just catback I say fight for your warranty. If you lose then look on the bright side and start modding becuase you have no warranty to lose.

onefastman · 04-13-2010, 01:58 PM

I am sorry to inform you that from what you have said, it is my understanding, that your warranty is as good as gone for the powertrain.

bspaceman · 04-13-2010, 02:00 PM

My SA told me that if you leave anything on your car, including intake, piggyback or aftermarket exhaust, BMW may void your warranty.

I plan on going the BMW Performance exhaust route. They have no problem with it, so I can leave it on my car when I take it in. Anything else on your car should be removed prior to a dealer visit. I would scan using the BT tool to be safe as well.

jcarlucci1 · 04-13-2010, 02:03 PM

Yeah, dealership GM assured me this was not the case, but Im guessing next time I go in there with an issue its not gonna be pretty. BMW sucks

Quote:

Originally Posted by onefastman

I am sorry to inform you that from what you have said, it is my understanding, that your warranty is as good as gone for the powertrain.

onefastman · 04-13-2010, 02:04 PM

Is your car "flagged"? Mine is and my sm told me it is as good as gone.

jcarlucci1 · 04-13-2010, 02:08 PM

NO, I asked if it was flagged and he said no..even pulled up the screen and showed me. Doesnt mean it wont get flagged in the next couple days though. I really dont understand why the BMW rep said to deny warranty and then didnt follow through. Guess I got lucky

Quote:

Originally Posted by onefastman

Is your car "flagged"? Mine is and my sm told me it is as good as gone.

onefastman · 04-13-2010, 02:08 PM

Count your blessings and ask for a print out of the form for future use if bmw changes their mind

shifterboy45 · 04-13-2010, 02:17 PM

Quote:

Originally Posted by onefastman

I am sorry to inform you that from what you have said, it is my understanding, that your warranty is as good as gone for the powertrain.

this type of issue is such a "grey area" -- its pitiful.. especially how some dealers will handle issue like this.

there is an express statement in the Limited Warranty that comes with the car that states modifications can adversely affect the performance of the warranty, but in no way excludes them --

the specifics surrounding the failure is sole grounds to nullify warranty coverage. sometimes the dealer representative (SA/SMgr) do not translate the correct information to corporate, and then things get blown out of proportion.

thats just like saying if you install a set of lowering springs on the car, and you have a cooling system failure, that the warranty is nullifed on the whole car. (unless you decrease ground clearance and something smacks the bottom tank, or hose... )

if the system is modified, and a part in that system fails, then the appropriate qualifiers are in place. --- ie if you added a supplemental cooling tank to the existing cooling system, then and only then could this type of consideration be justified. modifying alters functional characteristics --

that defeats the purpose of buying a car.. or at least puts a damper on it

BoxerGT2.5 · 04-13-2010, 02:19 PM

Quote:

Originally Posted by TrackRat

This is precisely why I warn people to read their new vehicle warranty carefully and understand the risk they take when they make "alterations" to the vehicle. While a valve cover leak may be a stretch, no one can expect a manufacturer to warranty a product in a form they did not sell it.

+1

If you don't think Subaru or Mitsubishi does this your nuts. I brought my LegacyGT by the dealership and they just about laughed their asses off.

Bagelfast · 04-13-2010, 02:47 PM

Do you have a secondary cat back exhaust?

DP back exhaust?
or turbo back exhaust?

usually messing with anything before the secondary cats and your in the clear. once u remove the secondary cat and on, you may be in for some warranty troubles.

My good freinds who work for bmw told me i can put any mufflers/resonat or delete or w.e. behind the secondary cat i want and it wouldnt even tickle my warranty. But once i mess with anything past that point i am on my own.

onefastman · 04-13-2010, 02:54 PM

The secondary cats SHOULD not affect your warranty but they can try and say that there is an issue, where you get into trouble is when you have a turbo issue with dp's

lyndon_h · 04-13-2010, 02:57 PM

Quote:

Originally Posted by 1LUMI335

Do you have a secondary cat back exhaust?
My good freinds who work for bmw told me i can put any mufflers/resonat or delete or w.e. behind the secondary cat i want and it wouldnt even tickle my warranty. But once i mess with anything past that point i am on my own.

That makes sense, but if BMW gets upset because i install a catback, i will never buy another BMW again. If you make a car "aimed at enthusiasts" you have to expect enthusiastic actions. I understand things have to be within reason, but an intake or exhaust (catback) is not going to upset the conditions of the car. Heck, variances between individual engines is larger than the delta of a car with these mods vs one without.

jcarlucci1 · 04-13-2010, 02:57 PM

Stock exhaust, 2nd cats removed. I also have dp's but I dont think they even noticed. The issue was specifically with the exhaust/cat removal

Quote:

Originally Posted by 1LUMI335

Do you have a secondary cat back exhaust?

DP back exhaust?
or turbo back exhaust?

usually messing with anything before the secondary cats and your in the clear. once u remove the secondary cat and on, you may be in for some warranty troubles.

My good freinds who work for bmw told me i can put any mufflers/resonat or delete or w.e. behind the secondary cat i want and it wouldnt even tickle my warranty. But once i mess with anything past that point i am on my own.

mkaaes · 04-13-2010, 03:00 PM

I wonder if they can pull this shit for aftermarket wheels?

Bagelfast · 04-13-2010, 03:01 PM

Quote:

Originally Posted by onefastman

The secondary cats SHOULD not affect your warranty but they can try and say that there is an issue, where you get into trouble is when you have a turbo issue with dp's

They shouldnt, but if the dealer wants to compllain about it and put it in there notes, bmw can hold it aganist you.

Quote:

Originally Posted by lyndon_h

That makes sense, but if BMW gets upset because i install a catback, i will never buy another BMW again. If you make a car "aimed at enthusiasts" you have to expect enthusiastic actions. I understand things have to be within reason, but an intake or exhaust (catback) is not going to upset the conditions of the car. Heck, variances between individual engines is larger than the delta of a car with these mods vs one without.

BMW is new to the tuning game and im sure they are only trying to protect there money and warranty claims.

Hence when they made the BMw performance exhaust for the E90/e92 they didnt touch the secondary cats, only resonator (per e90) and the mufflers.

Quote:

Originally Posted by jcarlucci1

Stock exhaust, 2nd cats removed. I also have dp's but I dont think they even noticed. The issue was specifically with the exhaust/cat removal

More then likely the Cat removal.... GL man, and next time remove your performance mods when going in for a warranty claim.

Bagelfast · 04-13-2010, 03:02 PM

Quote:

Originally Posted by mkaaes

I wonder if they can pull this shit for aftermarket wheels?

If your suspension componetes or related items are affected because of the wheels and bmw thinks it probably is, they can do w.e. they want since its not OEM.

Just remove them before service. And what also helps if the size to your aftermarket wheels, are in all aspects to oem specs/size.

M3_WC · 04-13-2010, 03:06 PM

Quote:

Originally Posted by jcarlucci1

Stock exhaust, 2nd cats removed. I also have dp's but I dont think they even noticed. The issue was specifically with the exhaust/cat removal

Wait a second. You have removed your 2nd cats and have aftermarket downpipes.

And you are wondering why BMW might have flagged the car?

Thread fail.

HPIA4v2 · 04-13-2010, 03:13 PM

Quote:

Originally Posted by jcarlucci1

NO, I asked if it was flagged and he said no..even pulled up the screen and showed me. Doesnt mean it wont get flagged in the next couple days though. I really dont understand why the BMW rep said to deny warranty and then didnt follow through. Guess I got lucky

Maybe, but valve cover gasket is not too expensive to replace in terms of labor and parts.
If it's blown turbo with no cat, aftermarket DP and exhaust, BMW may not be so generous.

jcarlucci1 · 04-13-2010, 03:39 PM

Why dont you tell me how a bad pcv valve is related to my exhaust? And in case you didnt read, they DIDNT NOTICE the DP's. The issue was with secondary cat removal. So yes I think its important for people to know that BMW will void warranties on engine issues that have nothing in common with an exhaust.

Quote:

Originally Posted by M3_WC

Wait a second. You have removed your 2nd cats and have aftermarket downpipes.

And you are wondering why BMW might have flagged the car?

Thread fail.

jcarlucci1 · 04-13-2010, 03:41 PM

Absolutely..they have refused to fix the nonstop rattling in the interior of my car due to my m6 rims. Car has rattled like crazy since day one of owning

Quote:

Originally Posted by mkaaes

I wonder if they can pull this shit for aftermarket wheels?

04-13-2010, 01:44 PM	#1
jcarlucci1 Lieutenant Colonel 70 Rep 1,642 Posts Drives: Jet Black 335i Join Date: Mar 2007 Location: Tampa iTrader: (10)	BMWNA denied warranty because of exhaust Last week I brought my car in because it was smoking, turned out to be a faulty valve cover causing the problem. Tech submitted a PUMA case to BMWNA explaining the problem and mentioning that there was an exhaust on the car. The email back from BMW says "due to modifications to the vehicle this will not be covered by warranty" I only know this because the SA gave me a copy of the email. Fortunately, I guess the dealership got them to pay for it somehow, as it was fixed free of charge. BMW is getting ridiculous though..to void warranty on an engine problem because of an exhaust? I will never buy a BMW again.
	Appreciate 0 Tweet Quote

04-13-2010, 01:46 PM	#2
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	Did you have dp's on the car or just catback. If it was just catback I say fight for your warranty. If you lose then look on the bright side and start modding becuase you have no warranty to lose. __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
	Appreciate 0 Quote

04-13-2010, 01:58 PM	#4
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	I am sorry to inform you that from what you have said, it is my understanding, that your warranty is as good as gone for the powertrain. __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
	Appreciate 0 Quote

04-13-2010, 02:00 PM	#5
bspaceman The Last Beautiful Free Soul On This Planet 15 Rep 627 Posts Drives: Jet Black 335i coupe Join Date: Aug 2007 Location: Cedar Park, TX iTrader: (2)	My SA told me that if you leave anything on your car, including intake, piggyback or aftermarket exhaust, BMW may void your warranty. I plan on going the BMW Performance exhaust route. They have no problem with it, so I can leave it on my car when I take it in. Anything else on your car should be removed prior to a dealer visit. I would scan using the BT tool to be safe as well. __________________ Jet Black/Black Leather 335i coupe (totaled courtesy of the pizza kid Sport/Premi/Comft/Nav - iDrive/Sirius/iPod/OEM Body kit, M Sideskirts, M deck lip, Miro 366s on Nitto 555 NTs, Matte Black Grills, Valentine 1 hardwire, 35% tint, BMS Lighting, BMS computer magic, BMS Dual Cone
	Appreciate 0 Quote

04-13-2010, 02:04 PM	#7
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	Is your car "flagged"? Mine is and my sm told me it is as good as gone. __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
	Appreciate 0 Quote

04-13-2010, 02:08 PM	#9
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	Count your blessings and ask for a print out of the form for future use if bmw changes their mind __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
	Appreciate 0 Quote

04-13-2010, 02:47 PM	#12
Bagelfast Lieutenant Colonel 133 Rep 1,546 Posts Drives: BMW Join Date: Sep 2008 Location: USA iTrader: (0)	Do you have a secondary cat back exhaust? DP back exhaust? or turbo back exhaust? usually messing with anything before the secondary cats and your in the clear. once u remove the secondary cat and on, you may be in for some warranty troubles. My good freinds who work for bmw told me i can put any mufflers/resonat or delete or w.e. behind the secondary cat i want and it wouldnt even tickle my warranty. But once i mess with anything past that point i am on my own.
	Appreciate 0 Quote

04-13-2010, 02:54 PM	#13
onefastman Major General 163 Rep 5,689 Posts Drives: 2009 135i 2011 e92m dct Join Date: Sep 2009 Location: Earth iTrader: (15)	The secondary cats SHOULD not affect your warranty but they can try and say that there is an issue, where you get into trouble is when you have a turbo issue with dp's __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(1addicts.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
	Appreciate 0 Quote

04-13-2010, 03:00 PM	#16
mkaaes Lieutenant 27 Rep 419 Posts Drives: 997.2 C4S Join Date: May 2007 Location: seattle iTrader: (2)	I wonder if they can pull this shit for aftermarket wheels?
	Appreciate 0 Quote