BMW spa Autohaus

antrot · 05-03-2010, 09:57 AM

Recently had my car washed at the dealer after I asked wrote down and told
Not to wash car. Now its has the lovely swirls. Just had car fully detailed.
I assume they are going redetail it for me to keep me happy. But I want all the marks removed.
I brought it there spotless. Does the spa do a good job or should I demand an outside
Detailer. Any experience??

335BBS · 05-03-2010, 11:12 AM

Funny you should mention this. I've had my car back (different BMW dealer in GTA) three times to remove the swirls that they caused with their machines. It is absolutely brutal. They told me that they would reimburse me if I took it elsewhere if I would prefer. I am shocked that a company that sells $40,000-$170,000 cars would screw these things up so badly and not be able to fix it. Autobahn Detailing on Langstaff (Dufferin and 407) has said that for $250 they will make it perfect. They see this every day. I'm booking an appontment today.

S_1_N_3_R · 05-03-2010, 04:20 PM

Just detail the car yourself. Pick up a porter cable.... Don't trust anyone.

icandie · 05-03-2010, 04:25 PM

when i bring my car in for service, I leave one sign near the shifter and another one on the windshield saying "Please do NOT wash". I'm sure they think I'm an anal biatch, but at least they haven't washed my car yet.

Evolution_GT · 05-03-2010, 05:04 PM

Any servicing from Autohaus should be refrained.

goldn · 05-03-2010, 05:04 PM

Quote:

Originally Posted by icandie

when i bring my car in for service, I leave one sign near the shifter and another one on the windshield saying "Please do NOT wash". I'm sure they think I'm an anal biatch, but at least they haven't washed my car yet.

noted.
smart.

Hotless · 05-03-2010, 06:18 PM

I had my car serviced at Autohaus last month, requested them not to wash the car and they didn't...

shipill · 05-04-2010, 01:16 AM

Autohaus sucks big time.

335BBS · 05-04-2010, 09:13 AM

Quote:

Originally Posted by S_1_N_3_R

Just detail the car yourself. Pick up a porter cable.... Don't trust anyone.

Now that makes a lot of sense..............someone who knows absolutely nothing about this trying to repair the problem . Pay someone else to fix it properly. Insist that the dealer reimburses you. . My Dealer offered that.

Gummi · 05-04-2010, 11:14 AM

Autohaus swirled my new 335i nicely before delivery.

MMOTION · 05-04-2010, 11:39 AM

Demand Autohaus to fix their mistake and get Picus to make it better. =)

antrot · 05-04-2010, 12:52 PM

Ya I know I shouldn't have brought it there in the first place but maranello isn't any better. But I would def want picus to
Fix it..... Not sure if they would agree to this. They said they will see wat they can do and then
If they can't fix it then they'll maybe allow me to outsource it. I'm going in tonight to speak to the service
Manager and ill take it from there. F##kn headaches with the bmw dealerships
Any ideas on how I can convince them to make picus do it. That guy does serious work thatll prob blow these
So called spa detailers away

Pylon · 05-04-2010, 02:28 PM

Read my signature, I was also a victim at one time. Picus fixed my car up well. I will never ever let a dealership do the PDI on my car ever again.

One other thing is you could write on the windshield, do not wash in a wax pen. If the writing is touched in anyway, you know it was washed. Then wipe it off when you get the car back.

antrot · 05-04-2010, 02:58 PM

I wrote it on the work order sent the advisor an email and called in to make sure not to wash hahahah
They messed up pretty bad hah n I'm pissed

335BBS · 05-04-2010, 03:33 PM

Quote:

Originally Posted by antrot

Ya I know I shouldn't have brought it there in the first place but maranello isn't any better. But I would def want picus to
Fix it..... Not sure if they would agree to this. They said they will see wat they can do and then
If they can't fix it then they'll maybe allow me to outsource it. I'm going in tonight to speak to the service
Manager and ill take it from there. F##kn headaches with the bmw dealerships
Any ideas on how I can convince them to make picus do it. That guy does serious work thatll prob blow these
So called spa detailers away

Just be nice about it and it shouldnt be a problem. I got the operations manager involved and he was all over it. He told me they would try again (4th try) or I could take it elsewhere and he would reimburse me. Its going in on Friday.....elsewhere.

antrot · 05-10-2010, 11:46 AM

Sooo attempt number one didn't go so well seems to have washed the car and cleaned a few swirls
But both the front and back bumpers still have them not to mention there a a few hairline scratches /
Marks that I knew weren't there before. Not to mention wen picking up the car it took them 45 minutes
To find it???? Wth. So I guess on to the second attempt
I don't get how they have these detail guys working there if they can't correct the problem better yet
If they can't fix it then let nme bring it where I want....picus

335BBS · 05-10-2010, 03:32 PM

Autobahn got rid of ALL of my swirls. They spent about 5 hrs on the car.

hubble bubble · 05-10-2010, 08:17 PM

My local ex-stealership gaqve me a free spa for the ef-ups when they tried to fix my clock-spring. No swirling, but they put the wrong products on my seats, left chalky white residue all over. Showed service manager, he offered to re-do them. "I'll lexol them myself. No effen way are you touching my car, ever again. "

05-03-2010, 09:57 AM	#1
antrot Second Lieutenant 17 Rep 236 Posts Drives: 11 335i sedan Join Date: Mar 2009 Location: Toronto/Vaughan iTrader: (0)	BMW spa Autohaus Recently had my car washed at the dealer after I asked wrote down and told Not to wash car. Now its has the lovely swirls. Just had car fully detailed. I assume they are going redetail it for me to keep me happy. But I want all the marks removed. I brought it there spotless. Does the spa do a good job or should I demand an outside Detailer. Any experience??
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05-03-2010, 11:12 AM	#2
335BBS Brigadier General 56 Rep 3,606 Posts Drives: 2009 335 coupe. Join Date: Jan 2010 Location: Toronto, Ontario iTrader: (0)	Funny you should mention this. I've had my car back (different BMW dealer in GTA) three times to remove the swirls that they caused with their machines. It is absolutely brutal. They told me that they would reimburse me if I took it elsewhere if I would prefer. I am shocked that a company that sells $40,000-$170,000 cars would screw these things up so badly and not be able to fix it. Autobahn Detailing on Langstaff (Dufferin and 407) has said that for $250 they will make it perfect. They see this every day. I'm booking an appontment today.
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05-03-2010, 04:20 PM	#3
S_1_N_3_R The Sinner 16 Rep 341 Posts Drives: 2012 F30 Join Date: Apr 2010 Location: Home of the Blackberry iTrader: (1)	Just detail the car yourself. Pick up a porter cable.... Don't trust anyone.
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05-03-2010, 04:25 PM	#4
icandie Lieutenant 39 Rep 481 Posts Drives: E92 328i Join Date: Aug 2009 Location: Toronto, ON iTrader: (2)	when i bring my car in for service, I leave one sign near the shifter and another one on the windshield saying "Please do NOT wash". I'm sure they think I'm an anal biatch, but at least they haven't washed my car yet. __________________ 08 E92 Black Sapphire 328i / Cream Beige / 6MT / Sport / L7 / OEM Aero Lip / OEM M3 Rear Spoiler / OEM Matte Black Grills / Smoked Reflectors / MTEC H8 Super White Fogs / LUX H8 / H&R Sport / Breyton Race GTS cream on the inside, clean on the outside ... i love my bmw
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05-03-2010, 05:04 PM	#5
Evolution_GT Captain 91 Rep 856 Posts Drives: 08A22E93N52 Join Date: Oct 2008 Location: Toronto iTrader: (0)	Any servicing from Autohaus should be refrained. __________________
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05-03-2010, 06:18 PM	#7
Hotless Registered 0 Rep 1 Posts Drives: 2009 328i Join Date: Oct 2009 Location: GTA iTrader: (0)	I had my car serviced at Autohaus last month, requested them not to wash the car and they didn't...
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05-04-2010, 01:16 AM	#8
shipill Major 432 Rep 1,292 Posts Drives: F10 528 Join Date: Jan 2007 Location: East iTrader: (7)	Autohaus sucks big time.
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05-04-2010, 11:14 AM	#10
Gummi Private First Class 13 Rep 196 Posts Drives: 2007 E90 335i Join Date: Sep 2009 Location: Brampton, ON CANADA iTrader: (0)	Autohaus swirled my new 335i nicely before delivery. __________________ 2007 BMW 335i (E90) \|Logic Intake\|Split Second Turbo Tuner\|Blacklines\|AC Schnitzer Pedals\|19" Breyton Race GTS
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05-04-2010, 11:39 AM	#11
MMOTION Lieutenant Colonel 109 Rep 1,802 Posts Drives: like you'll never drive again Join Date: Feb 2009 Location: uptown iTrader: (26)	Demand Autohaus to fix their mistake and get Picus to make it better. =)
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05-04-2010, 12:52 PM	#12
antrot Second Lieutenant 17 Rep 236 Posts Drives: 11 335i sedan Join Date: Mar 2009 Location: Toronto/Vaughan iTrader: (0)	Ya I know I shouldn't have brought it there in the first place but maranello isn't any better. But I would def want picus to Fix it..... Not sure if they would agree to this. They said they will see wat they can do and then If they can't fix it then they'll maybe allow me to outsource it. I'm going in tonight to speak to the service Manager and ill take it from there. F##kn headaches with the bmw dealerships Any ideas on how I can convince them to make picus do it. That guy does serious work thatll prob blow these So called spa detailers away
	Appreciate 0 Quote

05-04-2010, 02:28 PM	#13
Pylon First Lieutenant 23 Rep 302 Posts Drives: 2009 BMW 335i Join Date: Nov 2008 Location: Toronto, Ontario iTrader: (1)	Read my signature, I was also a victim at one time. Picus fixed my car up well. I will never ever let a dealership do the PDI on my car ever again. One other thing is you could write on the windshield, do not wash in a wax pen. If the writing is touched in anyway, you know it was washed. Then wipe it off when you get the car back. __________________ SOLD 2009 E92 335i M-Sport \| Alpine White \| Navi \| Audiophille \| 19" 225M Rims
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05-04-2010, 02:58 PM	#14
antrot Second Lieutenant 17 Rep 236 Posts Drives: 11 335i sedan Join Date: Mar 2009 Location: Toronto/Vaughan iTrader: (0)	I wrote it on the work order sent the advisor an email and called in to make sure not to wash hahahah They messed up pretty bad hah n I'm pissed
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05-10-2010, 11:46 AM	#16
antrot Second Lieutenant 17 Rep 236 Posts Drives: 11 335i sedan Join Date: Mar 2009 Location: Toronto/Vaughan iTrader: (0)	Sooo attempt number one didn't go so well seems to have washed the car and cleaned a few swirls But both the front and back bumpers still have them not to mention there a a few hairline scratches / Marks that I knew weren't there before. Not to mention wen picking up the car it took them 45 minutes To find it???? Wth. So I guess on to the second attempt I don't get how they have these detail guys working there if they can't correct the problem better yet If they can't fix it then let nme bring it where I want....picus
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05-10-2010, 03:32 PM	#17
335BBS Brigadier General 56 Rep 3,606 Posts Drives: 2009 335 coupe. Join Date: Jan 2010 Location: Toronto, Ontario iTrader: (0)	Autobahn got rid of ALL of my swirls. They spent about 5 hrs on the car.
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05-10-2010, 08:17 PM	#18
hubble bubble Captain 17 Rep 680 Posts Drives: 2008 335i Join Date: Feb 2009 Location: Calgary, AB, Canada iTrader: (0)	My local ex-stealership gaqve me a free spa for the ef-ups when they tried to fix my clock-spring. No swirling, but they put the wrong products on my seats, left chalky white residue all over. Showed service manager, he offered to re-do them. "I'll lexol them myself. No effen way are you touching my car, ever again. "
	Appreciate 0 Quote