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      05-09-2010, 05:42 PM   #1
Eclipse
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Letter Complaint Gurus Plz Help

Hi, Im plannin to write a complaint letter to Autowest BMW, asking them to waive 1 month lease ( even tho i only have 2 months left). Reason was because they basically kept my car for over 1 month due to a bunch of oil leaks and turbo defects and gave me a corolla and then a 328. I'm wondering who I should give this letter to, or who I should address it to, maybe the lease manager? And if anybody got tips on how to make the letter more effective, plzzzz chime in cuz im a real novice. Any help would be great. Thanks
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      05-09-2010, 06:30 PM   #2
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I would also CC BMW Canada
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      05-09-2010, 08:29 PM   #3
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Quote:
Originally Posted by farbmw View Post
I would also CC BMW Canada
+1 in fact they probably would be the one compensating since you are leasing from them...the dealership is just the middleman between you and BMW Finance company.
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      05-09-2010, 09:07 PM   #4
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Deal ONLY with BMW Canada on this one. My BMW was in the shop for 5 weeks and after many complaints and a whole lot of wasted time talking to A number of pompous a-holes I finally got 1 month covered. Hopefully you won't have to jump through as many flaming hoops as I had to.
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      05-09-2010, 10:36 PM   #5
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okok, so i basically just hav to email service@BMWfinance.ca my complaint letter
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      05-10-2010, 01:29 AM   #6
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Quote:
Originally Posted by Eclipse View Post
okok, so i basically just hav to email service@BMWfinance.ca my complaint letter
I did my complaining over the phone, but that should work.
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