Let down again

Tippo · 08-03-2010, 02:29 PM

Why can't bodyshops do a good job these days. Had loads of trouble with one last year via insurance when my TT got bashed into.

Recently though my current car was hit by something in a car park and so not bothering with insurance cause there was no note, I just paid out £800 odd to Benham to sort it.

Car looked good at the dealers as I only checked the one side where the damage was, get home and sure enough I notice the left hand rear light cluster is sticking out more than it should.

Not exactly the high BMW standard you'd expect considering the first thing they gave me was a certificate stating this high standard.

Fecking pi55 poor IMAO!

Only thing that is prestige about 'prestige cars' if their image, everything else appears to be about as good as your local Kia dealer these days.

toxicnerve · 08-03-2010, 02:45 PM

Sorry to hear of your woes.

Regarding Kia's, you get a 7 year warranty too...

Ham09 · 08-03-2010, 02:51 PM

Quote:

Originally Posted by toxicnerve

Sorry to hear of your woes.

Regarding Kia's, you get a 7 year warranty too...

Tippo · 08-03-2010, 02:56 PM

My neighbour actually owns the reasonably priced car btw, same colour and alloys.

N00dle · 08-03-2010, 03:06 PM

Yes I feel your pain.

When the Dealer did an accident repair on my car they:

a) Left the Battery Flat, so had to set the time and date on my Idrive and pair up my Blackberry again

b) Repaired a scratch, quoted and not authorised by me and tried to charge £200+VAT for it (They informed the body shop but too late it was already done!!)

c) When they repaired the alloy they didn't properly pump to the correct pressure (2.1bar...min was 2.7bar) so my Tire Pressure Gauge flagged a flat tyre within 2 miles from the dealership.

d) Lost my OEM BMW Coat hanger accessory during the valet of my car (still trying to find it)

Now most of these issues were sorted but we entrust the professionals to get the job done right first time. How would they feel IF we carried out the task to thier pride and joy the way they do?

Tippo · 08-03-2010, 03:16 PM

It is disgusting tbh. Am fortunate in that my car is fully paid for, so that means I have a fair bit of cash invested in it as at now. Ok it's over 4 years old pre-lci but I look after it and it is in good condition for a 50k miler.

When I hand my keys over I expect someone else will go out of their way to do a good job and also take care of 'my property' whilst they do it.

Had to keep the loan car over the weekend so I did not use it as I was afraid it would get damaged, bet they would not have thought about the same for my car.

Now the energy company I work for is owned by a German energy firm so I am well aware that the working environment that our German friends like is not really UK compatable and appreciate low morale, but lets face it, quality checking someone else's work before giving it back to the customer is not fecking rocket science is it!

It will get sorted of course but whilst I live on my own with not much of a social life I do like to think I have better things to do than complaining to and having to drive from/to the soddin' car dealer.

E92westy · 08-03-2010, 03:30 PM

Ahh, this would probably be their tame bodyshop, Smarts.
They painted my bonnet a different shade of SG to the rest of the car....
Sorted eventually but a pain nonetheless.....

Tippo · 08-03-2010, 03:36 PM

Their definition of blending is different to mine too, they just seem to stop where the panel stops, that is not blending in is it?

toxicnerve · 08-03-2010, 06:27 PM

Quote:

Originally Posted by N00dle

c) When they repaired the alloy they didn't properly pump to the correct pressure (2.1bar...min was 2.7bar) so my Tire Pressure Gauge flagged a flat tyre within 2 miles from the dealership.

Had the exact same thing happen to me. Utterly ridiculous.

dxb335d · 08-03-2010, 06:47 PM

How badly damaged was it?!

Tippo · 08-04-2010, 04:21 AM

Not much really, someone had clipped the rear driver side wheel arch, probably a 4x4 of some sort as there was no damage to the wheel/tyre. Had a long crease-like dent complete with surface damage in other areas around the wheel arch.

Know from the estimate details that they would have removed the rear bumper, so this explains why the light cluster unit on the other side has been moved.

After a sleep I am a bit calmer about it now but it still needs sorting as I am worried if any water can get into the gap where it is not flush with the body.

Also is it acceptable that the cabin should absolutely reek of paint fumes. Pouring down with rain this AM so could not turn the window down like I could yesterday, not good.

parapaul · 08-04-2010, 04:42 AM

'Both times I've had a car back from the bodyshop it smelt of paint... I think it's just one of those things.

Tippo · 08-04-2010, 10:14 AM

Quick update here. It's going back in two weeks time. Due to the bodyshop being miles away they will need it for two days. Hoping that they don't charge me for the loan car this time.

Hey ho.

Btw do Mini charge for their loan cars? Checked with the Audi dealer about this and they said they still don't do it. Had to pay £52 towards use of the loan car yesterday.

Tippo · 08-05-2010, 05:28 AM

Oh boy had to call them back today to explain there are a few minor scuffs I noticed on the front bumper corner just where it folds underneath, looks like they caught it against sommat. Know they use a transporter of some sort to take the cars to the bodyshop perhaps it was on this it happened.

Anyhow this will be sorted aswell in a couple of weeks. Thankfully the dealer is not being '@rsey' about it which is making it a bit easier to take.

08-03-2010, 02:29 PM	#1
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	Let down again Why can't bodyshops do a good job these days. Had loads of trouble with one last year via insurance when my TT got bashed into. Recently though my current car was hit by something in a car park and so not bothering with insurance cause there was no note, I just paid out £800 odd to Benham to sort it. Car looked good at the dealers as I only checked the one side where the damage was, get home and sure enough I notice the left hand rear light cluster is sticking out more than it should. Not exactly the high BMW standard you'd expect considering the first thing they gave me was a certificate stating this high standard. Fecking pi55 poor IMAO! Only thing that is prestige about 'prestige cars' if their image, everything else appears to be about as good as your local Kia dealer these days. Last edited by Tippo; 08-03-2010 at 02:42 PM..
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08-03-2010, 02:45 PM	#2
toxicnerve Colonel 96 Rep 2,834 Posts Drives: E92 335d M-Sport Join Date: Jul 2009 Location: UK iTrader: (2)	Sorry to hear of your woes. Regarding Kia's, you get a 7 year warranty too...
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08-03-2010, 02:56 PM	#4
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	My neighbour actually owns the reasonably priced car btw, same colour and alloys. Last edited by Tippo; 08-03-2010 at 03:01 PM..
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08-03-2010, 03:06 PM	#5
N00dle Private 3 Rep 79 Posts Drives: Z4 sDrive 23i Join Date: Mar 2009 Location: UK iTrader: (0) Garage List Mar 2010 BMW Z4 sDr ... [6.50]	Yes I feel your pain. When the Dealer did an accident repair on my car they: a) Left the Battery Flat, so had to set the time and date on my Idrive and pair up my Blackberry again b) Repaired a scratch, quoted and not authorised by me and tried to charge £200+VAT for it (They informed the body shop but too late it was already done!!) c) When they repaired the alloy they didn't properly pump to the correct pressure (2.1bar...min was 2.7bar) so my Tire Pressure Gauge flagged a flat tyre within 2 miles from the dealership. d) Lost my OEM BMW Coat hanger accessory during the valet of my car (still trying to find it) Now most of these issues were sorted but we entrust the professionals to get the job done right first time. How would they feel IF we carried out the task to thier pride and joy the way they do? __________________ WW
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08-03-2010, 03:16 PM	#6
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	It is disgusting tbh. Am fortunate in that my car is fully paid for, so that means I have a fair bit of cash invested in it as at now. Ok it's over 4 years old pre-lci but I look after it and it is in good condition for a 50k miler. When I hand my keys over I expect someone else will go out of their way to do a good job and also take care of 'my property' whilst they do it. Had to keep the loan car over the weekend so I did not use it as I was afraid it would get damaged, bet they would not have thought about the same for my car. Now the energy company I work for is owned by a German energy firm so I am well aware that the working environment that our German friends like is not really UK compatable and appreciate low morale, but lets face it, quality checking someone else's work before giving it back to the customer is not fecking rocket science is it! It will get sorted of course but whilst I live on my own with not much of a social life I do like to think I have better things to do than complaining to and having to drive from/to the soddin' car dealer.
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08-03-2010, 03:30 PM	#7
E92westy Lieutenant 35 Rep 549 Posts Drives: F20 118d Sport Join Date: Nov 2009 Location: Staffs. iTrader: (2)	Ahh, this would probably be their tame bodyshop, Smarts. They painted my bonnet a different shade of SG to the rest of the car.... Sorted eventually but a pain nonetheless.....
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08-03-2010, 03:36 PM	#8
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	Their definition of blending is different to mine too, they just seem to stop where the panel stops, that is not blending in is it?
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08-03-2010, 06:47 PM	#10
dxb335d The Tarmac Terrorist 1007 Rep 29,344 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	How badly damaged was it?! __________________ 997.2 GT3
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08-04-2010, 04:21 AM	#11
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	Not much really, someone had clipped the rear driver side wheel arch, probably a 4x4 of some sort as there was no damage to the wheel/tyre. Had a long crease-like dent complete with surface damage in other areas around the wheel arch. Know from the estimate details that they would have removed the rear bumper, so this explains why the light cluster unit on the other side has been moved. After a sleep I am a bit calmer about it now but it still needs sorting as I am worried if any water can get into the gap where it is not flush with the body. Also is it acceptable that the cabin should absolutely reek of paint fumes. Pouring down with rain this AM so could not turn the window down like I could yesterday, not good. Last edited by Tippo; 08-04-2010 at 04:29 AM..
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08-04-2010, 04:42 AM	#12
parapaul Colonel 122 Rep 2,216 Posts Drives: E91 330d M Sport Join Date: May 2010 Location: Stoke on Trent iTrader: (1) Garage List 2007 E91 330D MSport [0.00]	'Both times I've had a car back from the bodyshop it smelt of paint... I think it's just one of those things.
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08-04-2010, 10:14 AM	#13
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	Quick update here. It's going back in two weeks time. Due to the bodyshop being miles away they will need it for two days. Hoping that they don't charge me for the loan car this time. Hey ho. Btw do Mini charge for their loan cars? Checked with the Audi dealer about this and they said they still don't do it. Had to pay £52 towards use of the loan car yesterday.
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08-05-2010, 05:28 AM	#14
Tippo Second Lieutenant 6 Rep 254 Posts Drives: Mk2 TT V6 quattro Join Date: Dec 2009 Location: West Midlands iTrader: (0)	Oh boy had to call them back today to explain there are a few minor scuffs I noticed on the front bumper corner just where it folds underneath, looks like they caught it against sommat. Know they use a transporter of some sort to take the cars to the bodyshop perhaps it was on this it happened. Anyhow this will be sorted aswell in a couple of weeks. Thankfully the dealer is not being '@rsey' about it which is making it a bit easier to take.
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