F****** dealer sales manager idiot (long)

primerate335 · 01-11-2007, 10:44 PM

So I go by my dealer to have them look at some indentations in my horn cover on the steering wheel. The car is 3 weeks old with 900 miles, Sonora 335 sedan. The car has not one scratch and was detailed by me 3 days prior. I had driven about 100 miles since detail. The sales manager and I are talking about the car etc. and I mention that I detailed it for the first time last weekend and so what does he do? He walks the length of my car DRAGGING HIS FINGERNAILS ON THE PAINT and then says"Thats how you can tell if a car was just waxed"! I said It wax waxed days ago not TODAY..Anyway the car has serious scratches. The sales Mgr felt bad and said I will have an outside guy he knows and trusts do a full detail. Well I reluctantly agreed and I picked up the car tonight. What a stupid mistake. I forgot all of you guys good advice about dealers. I have more scratches than ever in a 3 week old car. I am beside myself and am ready to require that the trunk and hood be re-clear coated. I will take pics of all of the scratches tomorrow and post them. None are through the clear but all are into the clearcoat. Any advice is helpful :mad:

Buckman · 01-11-2007, 10:52 PM

Find out which car is the saleman's and drag a cheeze shredder down the side. Tell him that's how he can tell you are pissed off. What a moron.

KL2DC · 01-11-2007, 11:10 PM

That's got to be one of the most outrageously stupid dealer story I've read. Be sure to document everything just in case you have to resort to telling BMW NA about the professionalism of their dealers.

picus · 01-11-2007, 11:13 PM

My advice is to a) fix it yourself or b) bring it to a real detailer and charge the bill to the dealer.

Ninjaneer · 01-11-2007, 11:18 PM

Which dealer in S. FL is this?

primerate335 · 01-11-2007, 11:23 PM

Can you guys recommend a great detailer in Ft Myers/Naples area. At this point I think the dealer will do whatever necessary to solve the issue. This is our 5th BMW from them. Thanks again for the help

ducati955 · 01-11-2007, 11:57 PM

i would have lost my fkn mind

canucklion · 01-12-2007, 12:30 AM

listen to the master

dealership 'detailers' are just your minimum wage earning punks that don't give a shit about your car (I know I'm making a gross generalization, but I've seen dealership's so-called detailer/car washer/lunch-getter)

Quote:

Originally Posted by picus

My advice is to a) fix it yourself or b) bring it to a real detailer and charge the bill to the dealer.

teknochild · 01-12-2007, 02:03 AM

he dragged his fingernails on your car, why, what buisness was it of his to test if your car had been waxed recently anyway, and even if it was hes not going to get any wax under his fingernail from doing that

what a fucking douch

dawgdog · 01-12-2007, 09:11 AM

Quote:

Originally Posted by picus

My advice is to a) fix it yourself or b) bring it to a real detailer and charge the bill to the dealer.

I agree with this advise. Dealerships and detailing just do not mix. I really good professional detail is time consuming and expensive. Dealerships by their very nature are interested in production and profits.

vladinecko · 01-12-2007, 09:48 AM

OMG!! that is ridiculous!

i've made the same mistake as you did. i brought my car for some body work to the dealer and it must have been the worst job i've ever seen. i had to go to a different body shop to fix my dealership's mistakes.

if this is such a common problem, i don't understand why BMWNA doesn't do anything about it. if they had a good reputation (detailing and body shop) they could possibly make assloads of money on it. i don't get it.

jundiz · 01-12-2007, 10:23 AM

OMG! Scratches on a Sonora?! For scratches to show on this color then they really messed up your car.

Follow picus's advise ASAP and let the dealer pay for it.

The Sales Manager was that stupid to run his fingernails on the paint? Why didn't he just use his keys !!

Get a Sharpie and write "IDIOT" on his forehead.

-

picus · 01-12-2007, 10:57 AM

Quote:

Originally Posted by primerate335

Can you guys recommend a great detailer in Ft Myers/Naples area. At this point I think the dealer will do whatever necessary to solve the issue. This is our 5th BMW from them. Thanks again for the help

Head to autopia.org and post in the regional section.

Hawkshaw · 01-12-2007, 12:21 PM

I also think you should get it done at a shop you trust and send the bill to the dealer. I might even be tempted to file a complaint with BMWNA.

ICALL · 01-12-2007, 01:21 PM

Quote:

Originally Posted by Ninjaneer

Which dealer in S. FL is this?

+1

Doesn't have to be the name of the manager, but at least the dealer.

ironic · 01-12-2007, 02:40 PM

OMFG lol NEVER let the dealer detail hte car

i have a jet black 335i and i regret not prepping it myself, 1 day old and as many swirl marks as a 5 year old car, i'm buying a porter cable and some polishes soon

primerate335 · 01-12-2007, 06:41 PM

I took the car to the best body shop in the area that has worked on previous cars of mine. He looked at it and said they could lightly wet sand all of the areas and remove the scratches. He said the new German clear coats are sometimes tough to polish out when you have sharp or deep scratches but these do not go through the clear. They are VERY visible under artificial lighting but not so much in sunlight I think do to the color of the car. I have read and heard from others that the BMW clearcoats are fairly thick and he was not concerned about harming the finish or thickness of the remaining clear. If they can be wet sanded and I do not have to re-clear it would be preferable. Of course the dealer will be paying and providing a demo for the day. What do you guys think?

picus · 01-12-2007, 07:17 PM

I think that's you're best bet if you trust the guys work. Wetsanding/polishing is the typical way to get rid of deep marring.

ganeil · 01-12-2007, 07:46 PM

He cut into the clear coat with his fingernails?

primerate335 · 01-12-2007, 07:53 PM

PICUS,
Thanks for your advice and your well informed opinions. I will meet with the dealer tomorrow and see where we go. I was concerned about sanding on a 3 week old car but as I have read wet sanding with 3000 plus paper is not a big deal as long as the person doing it is not aggressive. My only other concern is that in the scratch areas it may look different (smoother with NO orange peel) after sanding. I guess if they know how to do it I will be OK? Opinions? Sorry for being a wimp but I ordered this car, waited 10 weeks and here we are with this BS. However, I do not want to trash the dealership because they have been very good historically and have always taken good care of my cars. This was a mistake by an individual and he accepted full responsibility. If in fact they do not live up to any promise, I assure you they will be thrashed by me on this board. I am giving them the opportunity to correct the problem and learn HOW to treat a new BMW!

picus · 01-12-2007, 08:21 PM

3000 grit used lightly will not effect the orange peel at all; to reduce orange peel you need to sand rather aggressively with a lower grit to smooth out all the low valleys in the paint. I can not vouch for the body shop guys work, but if he knows what he is doing he will sand with 2000-3000 grit, then polish those marks out with a rotary. There are three things I will caution you to look for when you receive the car.

1) Make sure the scratches are gone, obviously.
2) Try to go on a sunny day, see if you can catch the car in the sun to see if there are rotary holograms. (If you dont know what those are I will link you).
3) I would specifically have them *not* seal/wax the car or glaze it, so that you can accurately evaluate it's condition. Wax it yourself.

Cheers.

primerate335 · 01-12-2007, 08:31 PM

Picus,
Thanks for the support. I already asked that the car not be waxed glazed etc...But I think you need a trip to Sunny SW FLorida to handle this situation!! Isn't it cold in Canada now? I wish you were here to deal with this because I admire your commitment and desire to do it right. Most don't have that!

01-11-2007, 10:44 PM	#1
primerate335 New Member 1 Rep 29 Posts Drives: 335 Join Date: Dec 2006 Location: s fla iTrader: (0)	F** dealers (long) So I go by my dealer to have them look at some indentations in my horn cover on the steering wheel. The car is 3 weeks old with 900 miles, Sonora 335 sedan. The car has not one scratch and was detailed by me 3 days prior. I had driven about 100 miles since detail. The sales manager and I are talking about the car etc. and I mention that I detailed it for the first time last weekend and so what does he do? He walks the length of my car DRAGGING HIS FINGERNAILS ON THE PAINT and then says"Thats how you can tell if a car was just waxed"! I said It wax waxed days ago not TODAY..Anyway the car has serious scratches. The sales Mgr felt bad and said I will have an outside guy he knows and trusts do a full detail. Well I reluctantly agreed and I picked up the car tonight. What a stupid mistake. I forgot all of you guys good advice about dealers. I have more scratches than ever in a 3 week old car. I am beside myself and am ready to require that the trunk and hood be re-clear coated. I will take pics of all of the scratches tomorrow and post them. None are through the clear but all are into the clearcoat. Any advice is helpful :mad: Last edited by primerate335; 01-12-2007 at 06:34 PM..
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01-11-2007, 10:52 PM	#2
Buckman Private First Class 29 Rep 115 Posts Drives: '22 X5 M50i Join Date: Jul 2005 Location: Texas iTrader: (1)	Find out which car is the saleman's and drag a cheeze shredder down the side. Tell him that's how he can tell you are pissed off. What a moron.
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01-11-2007, 11:10 PM	#3
KL2DC Moderator 333 Rep 17,767 Posts Drives: F36 428i,E90 328i, E85 Z4 3.0i Join Date: Jan 2006 Location: DC Metro iTrader: (23) Garage List 2015 F36 428i [0.00] 2011 E90 328i [0.00] 2006 E85 Z4 3.0i [0.00]	That's got to be one of the most outrageously stupid dealer story I've read. Be sure to document everything just in case you have to resort to telling BMW NA about the professionalism of their dealers. __________________ Official DC Metro Registry - Current, New & Prospective Area Members Roll Call!
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01-11-2007, 11:13 PM	#4
picus Brigadier General 127 Rep 4,172 Posts Drives: e92 SG 335i Coupe Join Date: Jun 2006 Location: Toronto, ON iTrader: (0)	My advice is to a) fix it yourself or b) bring it to a real detailer and charge the bill to the dealer.
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01-11-2007, 11:18 PM	#5
Ninjaneer Shadow Warrior 159 Rep 2,095 Posts Drives: '07 335i Sedan Join Date: Aug 2006 Location: Florida iTrader: (0)	Which dealer in S. FL is this? __________________ 335i E90 / Arctic / Gray / Burl Walnut / Steptronic / ZPP / ZSP / Paddles / CA / Nav / PDC / OEM Spoiler Mods: PIAA Angel Eyes, Rear Fog Switch, Escort X50 Blue hardwire, 30% Charcoal Llumar Installing soon: Rear Power Outlets (Happy Robot mod!)
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01-11-2007, 11:23 PM	#6
primerate335 New Member 1 Rep 29 Posts Drives: 335 Join Date: Dec 2006 Location: s fla iTrader: (0)	Can you guys recommend a great detailer in Ft Myers/Naples area. At this point I think the dealer will do whatever necessary to solve the issue. This is our 5th BMW from them. Thanks again for the help
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01-11-2007, 11:57 PM	#7
ducati955 Lieutenant Colonel 93 Rep 1,717 Posts Drives: lifted tacoma on 38's & ducati Join Date: Sep 2006 Location: long island ny iTrader: (2) Garage List 2007 BMW 335i [10.00]	i would have lost my fkn mind
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01-12-2007, 02:03 AM	#9
teknochild Your resident 4um troll 146 Rep 2,020 Posts Drives: 335 coupe Join Date: Dec 2006 Location: fl iTrader: (0)	he dragged his fingernails on your car, why, what buisness was it of his to test if your car had been waxed recently anyway, and even if it was hes not going to get any wax under his fingernail from doing that what a fucking douch __________________ RAWRrrrr
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01-12-2007, 09:48 AM	#11
vladinecko Brigadier General 310 Rep 3,924 Posts Drives: '11 E92 M3 Join Date: Jun 2005 Location: Bay Area, CA iTrader: (1) Garage List 2011 BMW M3 [9.00] 2008 BMW 335i [0.00] 2006 BMW 330i [0.00] 1994 BMW 325i [0.00]	OMG!! that is ridiculous! i've made the same mistake as you did. i brought my car for some body work to the dealer and it must have been the worst job i've ever seen. i had to go to a different body shop to fix my dealership's mistakes. if this is such a common problem, i don't understand why BMWNA doesn't do anything about it. if they had a good reputation (detailing and body shop) they could possibly make assloads of money on it. i don't get it. __________________ 2011 E92 M3 - IB/Beige/Sycamore Wood/6MT/EDC/ZPP2/Nav/PDC/Heated Seats/iPod-USB/Enh. Audio 2008 E92 335i - Montego Blue/Black/Gray Poplar/6MT/ZPP/ZSP/Nav/PDC/Heated Seats/HDRadio/iPod-USB - *Sold* 2006 E90 330i - Mystic Blue/Black/Aluminum/6MT/ZPP/iDrive/PDC/Heated Seats/Sat. Prep - *Sold* 1994 E36 325i - Boston Green/Beige/Automatic/ZPP/Heated Seats/Premium Sound - *Sold*
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01-12-2007, 10:23 AM	#12
jundiz New Member 2 Rep 18 Posts Drives: E90 328xi sedan Join Date: Oct 2006 Location: Behind YOU iTrader: (0)	OMG! Scratches on a Sonora?! For scratches to show on this color then they really messed up your car. Follow picus's advise ASAP and let the dealer pay for it. The Sales Manager was that stupid to run his fingernails on the paint? Why didn't he just use his keys !! Get a Sharpie and write "IDIOT" on his forehead. - __________________ _________ BMW 328xi sedan 2007 Sonora/Beige Acura MDX 2002 black/black Acura Integra 2dr GSR 1995 black/black (stolen from driveway :mad
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01-12-2007, 12:21 PM	#14
Hawkshaw Major 105 Rep 1,013 Posts Drives: X3 xDrive28i Join Date: Apr 2006 Location: Fredericton, NB, Canada iTrader: (1) Garage List 2006 330i [0.00]	I also think you should get it done at a shop you trust and send the bill to the dealer. I might even be tempted to file a complaint with BMWNA. __________________ Paul
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01-12-2007, 02:40 PM	#16
ironic Major General 271 Rep 8,338 Posts Drives: Jet Black 335i Join Date: Dec 2006 Location: San Francisco, Ca iTrader: (22)	OMFG lol NEVER let the dealer detail hte car i have a jet black 335i and i regret not prepping it myself, 1 day old and as many swirl marks as a 5 year old car, i'm buying a porter cable and some polishes soon __________________ Widebody 335i Project Car BUILD \| PHOTOSHOOT
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01-12-2007, 06:41 PM	#17
primerate335 New Member 1 Rep 29 Posts Drives: 335 Join Date: Dec 2006 Location: s fla iTrader: (0)	Update I took the car to the best body shop in the area that has worked on previous cars of mine. He looked at it and said they could lightly wet sand all of the areas and remove the scratches. He said the new German clear coats are sometimes tough to polish out when you have sharp or deep scratches but these do not go through the clear. They are VERY visible under artificial lighting but not so much in sunlight I think do to the color of the car. I have read and heard from others that the BMW clearcoats are fairly thick and he was not concerned about harming the finish or thickness of the remaining clear. If they can be wet sanded and I do not have to re-clear it would be preferable. Of course the dealer will be paying and providing a demo for the day. What do you guys think?
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01-12-2007, 07:17 PM	#18
picus Brigadier General 127 Rep 4,172 Posts Drives: e92 SG 335i Coupe Join Date: Jun 2006 Location: Toronto, ON iTrader: (0)	I think that's you're best bet if you trust the guys work. Wetsanding/polishing is the typical way to get rid of deep marring.
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01-12-2007, 07:46 PM	#19
ganeil Colonel 87 Rep 2,049 Posts Drives: 328i Coupe Join Date: Sep 2006 Location: Georgia iTrader: (0)	He cut into the clear coat with his fingernails? __________________ _____________ 1974 2002tii 1978 320i 2007 328i
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01-12-2007, 07:53 PM	#20
primerate335 New Member 1 Rep 29 Posts Drives: 335 Join Date: Dec 2006 Location: s fla iTrader: (0)	PICUS, Thanks for your advice and your well informed opinions. I will meet with the dealer tomorrow and see where we go. I was concerned about sanding on a 3 week old car but as I have read wet sanding with 3000 plus paper is not a big deal as long as the person doing it is not aggressive. My only other concern is that in the scratch areas it may look different (smoother with NO orange peel) after sanding. I guess if they know how to do it I will be OK? Opinions? Sorry for being a wimp but I ordered this car, waited 10 weeks and here we are with this BS. However, I do not want to trash the dealership because they have been very good historically and have always taken good care of my cars. This was a mistake by an individual and he accepted full responsibility. If in fact they do not live up to any promise, I assure you they will be thrashed by me on this board. I am giving them the opportunity to correct the problem and learn HOW to treat a new BMW!
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01-12-2007, 08:21 PM	#21
picus Brigadier General 127 Rep 4,172 Posts Drives: e92 SG 335i Coupe Join Date: Jun 2006 Location: Toronto, ON iTrader: (0)	3000 grit used lightly will not effect the orange peel at all; to reduce orange peel you need to sand rather aggressively with a lower grit to smooth out all the low valleys in the paint. I can not vouch for the body shop guys work, but if he knows what he is doing he will sand with 2000-3000 grit, then polish those marks out with a rotary. There are three things I will caution you to look for when you receive the car. 1) Make sure the scratches are gone, obviously. 2) Try to go on a sunny day, see if you can catch the car in the sun to see if there are rotary holograms. (If you dont know what those are I will link you). 3) I would specifically have them not seal/wax the car or glaze it, so that you can accurately evaluate it's condition. Wax it yourself. Cheers.
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01-12-2007, 08:31 PM	#22
primerate335 New Member 1 Rep 29 Posts Drives: 335 Join Date: Dec 2006 Location: s fla iTrader: (0)	Picus, Thanks for the support. I already asked that the car not be waxed glazed etc...But I think you need a trip to Sunny SW FLorida to handle this situation!! Isn't it cold in Canada now? I wish you were here to deal with this because I admire your commitment and desire to do it right. Most don't have that!
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