NorCal dealers giving loaners for service still?

timn · 11-04-2010, 03:11 AM

Hey all,

I usually take my car to bmw mountain view or Stevens creek. Are they still giving out loaners for scheduled maintenance? I feel that whenever I go in for warranty work that they aren't offering loaners.

TIA,
Tim

jaceaholic · 11-04-2010, 03:26 AM

i believe they still are but when you make a appointment you have to ask to reserve one..

Bigtex1076 · 11-04-2010, 06:23 PM

I don't know about South bay area, but all the East Bay Area dealerships still have loaners.

bsamoul · 11-04-2010, 06:24 PM

You have to ask for one most of the time

timn · 11-05-2010, 04:42 AM

Thanks. I had to call in and ask for it. I setup my appointment online and they only offer a shuttle service as an option. The worst part is that it's really hard to get a hold of a SA. I literally had to tell the receptionist to put me through to ANY SA that was available and not give me a voicemail. In fact, I left a voicemail prior to talking to a different SA, and he didn't even call me back.

dakman · 11-06-2010, 06:15 PM

I've always been able to get a loaner at Steven's Creek. My SA's voicemail greeting specifically states that he has no control over loaners. I always schedule online and they've always hooked me up with something. Usually the appointments with loaners is a week or more out. Wish I could get a 335 but I usually get 328s and a 135 once. I can't complain since the loaner is free.

11-04-2010, 03:11 AM	#1
timn First Lieutenant 53 Rep 321 Posts Drives: E92 335i Join Date: Dec 2006 Location: Palo Alto, Ca iTrader: (4)	NorCal dealers giving loaners for service still? Hey all, I usually take my car to bmw mountain view or Stevens creek. Are they still giving out loaners for scheduled maintenance? I feel that whenever I go in for warranty work that they aren't offering loaners. TIA, Tim
	Appreciate 0 Tweet Quote

11-04-2010, 03:26 AM	#2
jaceaholic thestream.tv 120 Rep 3,134 Posts Drives: 2007 e92 sparkling graphite Join Date: Jan 2008 Location: northern california iTrader: (7)	i believe they still are but when you make a appointment you have to ask to reserve one.. __________________
	Appreciate 0 Quote

11-04-2010, 06:23 PM	#3
Bigtex1076 New Member 0 Rep 11 Posts Drives: 2006 BMW 325i E90 Join Date: Nov 2010 Location: SF Bay Area iTrader: (0)	I don't know about South bay area, but all the East Bay Area dealerships still have loaners.
	Appreciate 0 Quote

11-04-2010, 06:24 PM	#4
bsamoul Major General 168 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	You have to ask for one most of the time __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
	Appreciate 0 Quote

11-05-2010, 04:42 AM	#5
timn First Lieutenant 53 Rep 321 Posts Drives: E92 335i Join Date: Dec 2006 Location: Palo Alto, Ca iTrader: (4)	Thanks. I had to call in and ask for it. I setup my appointment online and they only offer a shuttle service as an option. The worst part is that it's really hard to get a hold of a SA. I literally had to tell the receptionist to put me through to ANY SA that was available and not give me a voicemail. In fact, I left a voicemail prior to talking to a different SA, and he didn't even call me back.
	Appreciate 0 Quote

11-06-2010, 06:15 PM	#6
dakman Private 11 Rep 92 Posts Drives: 2010 328xi Join Date: Jun 2010 Location: Bay Area, CA iTrader: (3)	I've always been able to get a loaner at Steven's Creek. My SA's voicemail greeting specifically states that he has no control over loaners. I always schedule online and they've always hooked me up with something. Usually the appointments with loaners is a week or more out. Wish I could get a 335 but I usually get 328s and a 135 once. I can't complain since the loaner is free.
	Appreciate 0 Quote