Software update failed - dealer blames procede and intercooler

mmmmQuattro · 12-30-2010, 06:42 PM

My car is an 09 build 335 with DCT.
Recently it has been suffering from long cranks.
I took it into the dealer and they said it would need a software update.
They ran the update last night, but it failed.
They are blaming it on the Procede (which isn't installed at the moment) or the Intercooler.

Anyone know if this could possibly be the case?

Also, there might be a couple of other things would could cause the failure (?)
I have disconnected the exhaust flap - could this be a problem?
When I was removing the procede, the electrical connector on the single orange wire which connects to what looks like a power block broke. That connector is the one which needs to be removed and then plugged into the Procede with a two way splade connector.
I have re-soldered this connector, but am wondering if a dry joint could be the cause of this problem.

Bimmer335i07 · 12-30-2010, 06:50 PM

Quote:

Originally Posted by jp330Cic.au

My car is an 09 build 335 with DCT.
Recently it has been suffering from long cranks.
I took it into the dealer and they said it would need a software update.
They ran the update last night, but it failed.
They are blaming it on the Procede (which isn't installed at the moment) or the Intercooler.

Anyone know if this could possibly be the case?

Also, there might be a couple of other things would could cause the failure (?)
I have disconnected the exhaust flap - could this be a problem?
When I was removing the procede, the electrical connector on the single orange wire which connects to what looks like a power block broke. That connector is the one which needs to be removed and then plugged into the Procede with a two way splade connector.
I have re-soldered this connector, but am wondering if a dry joint could be the cause of this problem.

I had a similar problem once before when the dealer tried to update the software. At the time, I left the JB3 in and the SA thought it was the JB3. Then they tried it again and it worked. I think sometimes the software updating gets messed up somehow. Tell them to give it another try. Hopefully, it'll work the second time around. I doubt it has anything to do with what you described above. Especially when you have removed the tune and IC already.

R1000K3 · 12-30-2010, 07:03 PM

If the car runs OK after the tune was removed, the software update failure has nothing to do with the tune. The IC is not the case nor the exhaust flap. In case they say that the IC can be a cause they are complete idiots, or hope you are. Any mechanic with some respect for himself and his customer would not spread such rubbish. So I guess those words does not come from a mechanic but from some butthead administrator.

SliverBullet · 12-30-2010, 07:04 PM

Quote:

Originally Posted by jp330Cic.au

My car is an 09 build 335 with DCT.
Recently it has been suffering from long cranks.
I took it into the dealer and they said it would need a software update.
They ran the update last night, but it failed.
They are blaming it on the Procede (which isn't installed at the moment) or the Intercooler.

Anyone know if this could possibly be the case?

Also, there might be a couple of other things would could cause the failure (?)
I have disconnected the exhaust flap - could this be a problem?
When I was removing the procede, the electrical connector on the single orange wire which connects to what looks like a power block broke. That connector is the one which needs to be removed and then plugged into the Procede with a two way splade connector.
I have re-soldered this connector, but am wondering if a dry joint could be the cause of this problem.

intercooler???????? what the f does that have to do with updating software? Come on OP, you don't ACTUALLY think thats plausible do you...?

Forcefed3 · 12-30-2010, 07:13 PM

Dont know anything about procede, but it was not the fmic. You dealer is an idiot.

Tee212 · 12-30-2010, 07:18 PM

Quote:

Originally Posted by SliverBullet

intercooler???????? what the f does that have to do with updating software? Come on OP, you don't ACTUALLY think thats plausible do you...?

He didnt think or said that the dealership proposed it.

shifterboy45 · 12-30-2010, 07:20 PM

before all the finger pointing starts --

ask the advisor what failed in the test plan...

and then youll be able to sort out truth from lies.

as said before (and i can attest to it, cuz it happened on my personal car) the test plan and encoding can fail. the tech may have to do a "battery reset" and re-run the test plan/programming session.

but if it fails with a specific diag code and/or error code that is recognized in the system, thats another barrel of monkies ..

SliverBullet · 12-30-2010, 07:29 PM

Quote:

Originally Posted by Tee212

He didnt think or said that the dealership proposed it.

I know that is what the dealer said.

This is what he stated after he recalled the what the dealer said.

"Anyone know if this could possibly be the case?"

Maybe he was only referring to the procede, couldn't tell, that being said, OP should know RIGHT AWAY that a freakin FMIC could not "possibly be the case" or cause of the software update failure. Just pokin some fun at OP. Dealer is obviously an idiot. Software update failures are a common occurrence.

AltecBX · 12-30-2010, 07:30 PM

Quote:

Originally Posted by shifterboy45

before all the finger pointing starts --

ask the advisor what failed in the test plan...

and then youll be able to sort out truth from lies.

as said before (and i can attest to it, cuz it happened on my personal car) the test plan and encoding can fail. the tech may have to do a "battery reset" and re-run the test plan/programming session.

but if it fails with a specific diag code and/or error code that is recognized in the system, thats another barrel of monkies ..

^^True^^

-My software has been updated twice. Different modules in the car at that, with the Procede installed in by-pass mode with no problem.
-Software updates are usually a lost in power problem.

Tee212 · 12-30-2010, 07:31 PM

gotcha

Glowin · 12-30-2010, 08:38 PM

How can they blame or even KNOW you have a Procede, if you took it out? They inferred that you must have one, b/c they saw the broken connector?

Wait. Or did you not take the Procede out for the update, which now that I re-read your post, I'm not sure you did (you say it's not installed at the moment)? If that's the case, you'd deserve a big smack in the back of the head for that!

I wonder if you left it in, forgot to turn off CANCLEAR as instructed by Shiv if you're going to go in for an update, and that's why it failed?

Express · 12-30-2010, 08:41 PM

Quote:

Originally Posted by shifterboy45

before all the finger pointing starts --

ask the advisor what failed in the test plan...

and then youll be able to sort out truth from lies.

as said before (and i can attest to it, cuz it happened on my personal car) the test plan and encoding can fail. the tech may have to do a "battery reset" and re-run the test plan/programming session.

but if it fails with a specific diag code and/or error code that is recognized in the system, thats another barrel of monkies ..

i miss these guys..

shifterboy45 · 12-30-2010, 09:08 PM

Quote:

Originally Posted by express705

i miss these guys..

secretsquirrel · 12-30-2010, 11:20 PM

Quote:

Originally Posted by Glowin

How can they blame or even KNOW you have a Procede, if you took it out? They inferred that you must have one, b/c they saw the broken connector?

Wait. Or did you not take the Procede out for the update, which now that I re-read your post, I'm not sure you did (you say it's not installed at the moment)? If that's the case, you'd deserve a big smack in the back of the head for that!

I wonder if you left it in, forgot to turn off CANCLEAR as instructed by Shiv if you're going to go in for an update, and that's why it failed?

This is what I think...

bigdaddycane · 12-30-2010, 11:34 PM

The first time my dealer tried to update my software it did not take. Didn't know it until I came back in for something else. I did not have the JB3 at the time and thought they were "fishing" for aftermarket software because my car is modded otherwise. The second time it "took"....or so they say.

BMW dealers can be pretty incompetent at times.....not surprising.

2kaccordocoupe · 12-30-2010, 11:43 PM

How did the dealer even know about the procede?

Software programming always crashes, each time my car goes in it takes 4 or 5 attempts to get it programmed right. It's always a 2 day affair.

mmmmQuattro · 12-30-2010, 11:50 PM

I told them about the procede.
They called me a couple of hours ago and have just picked it up - so it seems it wasn't anything to do with the mods.
I didn't think it could be, unless there was a sensor (like an O2 sensor) that was missing.

MisterSkiMask · 12-31-2010, 12:09 AM

BS, and I'm no tooner fan, the dealer took three tries to reprogram my X5d last time, with a weekend involved they had the thing for 4 days (closed Sunday) they are full of sh*t, they get timed out and logged out all the time.

Glowin · 12-31-2010, 03:39 AM

I don't get it... Either you care about your warranty, so you take out the Procede and keep the fact that you have one to yourself, or you don't care, in which case you leave it in and let them find it even.

Why do you bother taking it out then if you're just going to tell your dealer about it???

mmmmQuattro · 01-01-2011, 07:16 AM

Quote:

Originally Posted by Glowin

I don't get it... Either you care about your warranty, so you take out the Procede and keep the fact that you have one to yourself, or you don't care, in which case you leave it in and let them find it even.

Why do you bother taking it out then if you're just going to tell your dealer about it???

There's only one dealer in town, so I don't want to ruin my chances of getting warranty work done there in the future.
I took it out based on what a guy at another australian dealer posted. He said that if it was in and in bypass mode they would check for it and then put a note on their system; any future warranty claims might be denied.
I only told them that I had it in before once they said that I they Would be reasonable with any future warranty claims.
I don't want to have to take it out every time I take it in for a service.

R1000K3 · 01-01-2011, 07:22 AM

Quote:

Originally Posted by jp330Cic.au

There's only one dealer in town, so I don't want to ruin my chances of getting warranty work done there in the future.
I took it out based on what a guy at another australian dealer posted. He said that if it was in and in bypass mode they would check for it and then put a note on their system; any future warranty claims might be denied.
I only told them that I had it in before once they said that I they Would be reasonable with any future warranty claims.
I don't want to have to take it out every time I take it in for a service.

You should, it is cheap to work 30 minutes to keep the warranty. Especially for the N54 that has so many design flaws.

Bimmer This · 01-01-2011, 08:07 AM

It's pretty common to drop communication during a programming event. I don't even know why the dealer would blame it on anything without proper diagnosis. They should know better then that.

12-30-2010, 06:42 PM	#1
mmmmQuattro Major 266 Rep 1,169 Posts Drives: f83 / E93 335 / E70 X5 40d Join Date: Sep 2007 Location: Adelaide, South Australia iTrader: (0) Garage List 2007 320 E91 M-Spor ... [0.00] 2009 335-E93 M-Sport [0.00]	Software update failed - dealer blames procede and intercooler - true? My car is an 09 build 335 with DCT. Recently it has been suffering from long cranks. I took it into the dealer and they said it would need a software update. They ran the update last night, but it failed. They are blaming it on the Procede (which isn't installed at the moment) or the Intercooler. Anyone know if this could possibly be the case? Also, there might be a couple of other things would could cause the failure (?) I have disconnected the exhaust flap - could this be a problem? When I was removing the procede, the electrical connector on the single orange wire which connects to what looks like a power block broke. That connector is the one which needs to be removed and then plugged into the Procede with a two way splade connector. I have re-soldered this connector, but am wondering if a dry joint could be the cause of this problem.
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12-30-2010, 07:03 PM	#3
R1000K3 Major 58 Rep 1,311 Posts Drives: 335i MT Join Date: Jul 2009 Location: USA iTrader: (0)	If the car runs OK after the tune was removed, the software update failure has nothing to do with the tune. The IC is not the case nor the exhaust flap. In case they say that the IC can be a cause they are complete idiots, or hope you are. Any mechanic with some respect for himself and his customer would not spread such rubbish. So I guess those words does not come from a mechanic but from some butthead administrator.
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12-30-2010, 07:13 PM	#5
Forcefed3 Banned 131 Rep 4,732 Posts Drives: 2008 335i Join Date: May 2010 Location: South iTrader: (2) Garage List 2008 335i [1.00]	Dont know anything about procede, but it was not the fmic. You dealer is an idiot.
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12-30-2010, 07:20 PM	#7
shifterboy45 Major 23 Rep 1,179 Posts Drives: 2009 335i Coupe Join Date: Feb 2009 Location: North by Northwest iTrader: (0)	before all the finger pointing starts -- ask the advisor what failed in the test plan... and then youll be able to sort out truth from lies. as said before (and i can attest to it, cuz it happened on my personal car) the test plan and encoding can fail. the tech may have to do a "battery reset" and re-run the test plan/programming session. but if it fails with a specific diag code and/or error code that is recognized in the system, thats another barrel of monkies ..
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12-30-2010, 07:31 PM	#10
Tee212 Banned 81 Rep 4,541 Posts Drives: yes Join Date: Oct 2008 Location: Riverside iTrader: (9) Garage List 2010 335 [8.00]	gotcha
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12-30-2010, 08:38 PM	#11
Glowin Captain 81 Rep 978 Posts Drives: X3 35 & 335i now - M2/M4 next? Join Date: Jun 2009 Location: Seattle iTrader: (0)	How can they blame or even KNOW you have a Procede, if you took it out? They inferred that you must have one, b/c they saw the broken connector? Wait. Or did you not take the Procede out for the update, which now that I re-read your post, I'm not sure you did (you say it's not installed at the moment)? If that's the case, you'd deserve a big smack in the back of the head for that! I wonder if you left it in, forgot to turn off CANCLEAR as instructed by Shiv if you're going to go in for an update, and that's why it failed? Last edited by Glowin; 12-30-2010 at 08:44 PM.. Reason: Light bulb moment
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12-30-2010, 11:34 PM	#15
bigdaddycane I even mod my cereal 268 Rep 3,480 Posts Drives: 11 ZCP DCT M3 14 328d 21 GT4 Join Date: Aug 2009 Location: Northern Va iTrader: (53) Garage List 2021 Porsche GT4 [0.00] 2014 BMW 328d Xdriv ... [0.00] 2011 BMW M3 [0.00]	The first time my dealer tried to update my software it did not take. Didn't know it until I came back in for something else. I did not have the JB3 at the time and thought they were "fishing" for aftermarket software because my car is modded otherwise. The second time it "took"....or so they say. BMW dealers can be pretty incompetent at times.....not surprising. __________________ 2011 Mineral White M3 ZCP - Opticoat, Ventureshield, some CF, B&B exhaust, AFE Intake Vorsteiner VFF 101s Ohlins 2014 Mineral White 328d Xdrive Wagon - Opticoat, Ventureshield, B8s, H&R, Apex SM-10s Hawk Pads 2021 718 Cayman GT4 - Fire extinguiser, Neodyme GT3 Wheel Color
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12-30-2010, 11:43 PM	#16
2kaccordocoupe Brigadier General 1286 Rep 4,703 Posts Drives: Former ///M Driver Join Date: Nov 2008 Location: The 6ix iTrader: (2)	How did the dealer even know about the procede? Software programming always crashes, each time my car goes in it takes 4 or 5 attempts to get it programmed right. It's always a 2 day affair.
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12-30-2010, 11:50 PM	#17
mmmmQuattro Major 266 Rep 1,169 Posts Drives: f83 / E93 335 / E70 X5 40d Join Date: Sep 2007 Location: Adelaide, South Australia iTrader: (0) Garage List 2007 320 E91 M-Spor ... [0.00] 2009 335-E93 M-Sport [0.00]	I told them about the procede. They called me a couple of hours ago and have just picked it up - so it seems it wasn't anything to do with the mods. I didn't think it could be, unless there was a sensor (like an O2 sensor) that was missing.
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12-31-2010, 12:09 AM	#18
MisterSkiMask Banned 149 Rep 2,014 Posts Drives: I Can not say Join Date: Nov 2005 Location: you must not know iTrader: (0)	BS, and I'm no tooner fan, the dealer took three tries to reprogram my X5d last time, with a weekend involved they had the thing for 4 days (closed Sunday) they are full of sh*t, they get timed out and logged out all the time.
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12-31-2010, 03:39 AM	#19
Glowin Captain 81 Rep 978 Posts Drives: X3 35 & 335i now - M2/M4 next? Join Date: Jun 2009 Location: Seattle iTrader: (0)	I don't get it... Either you care about your warranty, so you take out the Procede and keep the fact that you have one to yourself, or you don't care, in which case you leave it in and let them find it even. Why do you bother taking it out then if you're just going to tell your dealer about it???
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01-01-2011, 08:07 AM	#22
Bimmer This Major General 100 Rep 6,473 Posts Drives: 2007 BMW 335i Join Date: Nov 2008 Location: Westminster iTrader: (3)	It's pretty common to drop communication during a programming event. I don't even know why the dealer would blame it on anything without proper diagnosis. They should know better then that.
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