BMW WON'T REPLACE TURBOS, need help!!

cecilseahawks · 07-22-2011, 10:32 AM

I have a serious amount of wastegate rattle on my car, especially on decel (sounds like the exhaust is goin to fall off). Its a 2007 335i with a cpo. My SA told me the noise level is acceptable, that it has to get to a certain decible to require replacement. I guess the turbos were already replaced by a previoius owner at 30k (car has 58k now). How do you guys get the dealership to take care of this?

SpmnE9zero · 07-22-2011, 10:35 AM

Take the car to a not so remote area and leave the keys in it!

More serious note... They can be a real pita, but maybe try another dealership.

Turkeybaster115 · 07-22-2011, 10:39 AM

If the HPFP recall hasn't been done on the car, you might not have the latest software. Ask them to check if your car has it. If not, have them reprogram your car. The newest software shuts down the wastegates upon deceleration.

scottp999 · 07-22-2011, 10:40 AM

Maybe try another dealership if possible or call BMWNA directly and complain.

FirstBMWLA · 07-22-2011, 10:56 AM

I loled. A certain decibel? That is some bs. Tell them to F off.

GeorgiaTech335coupe · 07-22-2011, 11:07 AM

If they are saying it requires a certain decibel level, ask them what that level is and what they measured your car at. Certainly they took a measurement before they fed you that BS.

cecilseahawks · 07-22-2011, 11:15 AM

When I had it there for that concern, they replaced the fuel pump and performed the software update (my car feels slower too??). Wastegates were still rattling away.

rader1 · 07-22-2011, 11:16 AM

Id say the stealership is just hoping you give up, call BMWNA and tell them what happened...

O HELLA BMW · 07-22-2011, 11:20 AM

I had no problems getting both my turbos/wastegates replaced... call BMW Na or go to another dealership

RON1X · 07-22-2011, 05:36 PM

my '07 started having the same WG issues around 45K, and I had to take it in twice because they kept claiming to fix it... Just tell them you know that it is NOT normal, it wasn't like that when you bought it, you want to talk to the manager and that you bought the car with a CPO to address & fix issues like this. Sometimes you have to get nasty especially with the subjective "it sounds too loud" claim. Don't let them feed you any BS

DR_E92 · 07-22-2011, 05:58 PM

Can't believe they would say that. Call BMWNA and complain and make sure u have THEM do it so that u can rub it in that u won.

Boosted John · 07-25-2011, 10:54 AM

Quote:

Originally Posted by rader1

Id say the stealership is just hoping you give up, call BMWNA and tell them what happened...

Some of the comments are so goofy. Do you really think the dealership doesn't want to do the work? Don't you think they get paid on warranty work? Basically the way it works with bmw is that before bmw fixes anything they submit the claim to bmw. If it gets denied it's because of bmwna not the dealership.

07-22-2011, 10:32 AM	#1
cecilseahawks Private 5 Rep 68 Posts Drives: 07 335i coupe Join Date: Sep 2010 Location: poconos iTrader: (4)	BMW WON'T REPLACE TURBOS, need help!! I have a serious amount of wastegate rattle on my car, especially on decel (sounds like the exhaust is goin to fall off). Its a 2007 335i with a cpo. My SA told me the noise level is acceptable, that it has to get to a certain decible to require replacement. I guess the turbos were already replaced by a previoius owner at 30k (car has 58k now). How do you guys get the dealership to take care of this?
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07-22-2011, 10:35 AM	#2
SpmnE9zero DENY THE WORLD THAT SURROUNDS YOU 508 Rep 35,580 Posts Drives: JB 33ZERO Join Date: Nov 2008 Location: City of Champions iTrader: (14) Garage List 2006 330xi [0.00]	Take the car to a not so remote area and leave the keys in it! More serious note... They can be a real pita, but maybe try another dealership. __________________ Eurocharged V5 \| ROW's / CC Delete \| K&N's \| H&R Springs \| Single Fin G.B. Grill \| Mode Carbon Diffuser \| JBSpeed CF Spoiler \| Arkym Style CF Splitter \| CF Mirror Caps \| 5% Tints \| 12mm Spacers \|
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07-22-2011, 10:39 AM	#3
Turkeybaster115 Banned 75 Rep 1,543 Posts Drives: 335I Join Date: Jun 2009 Location: Illinois iTrader: (2)	If the HPFP recall hasn't been done on the car, you might not have the latest software. Ask them to check if your car has it. If not, have them reprogram your car. The newest software shuts down the wastegates upon deceleration.
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07-22-2011, 10:40 AM	#4
scottp999 Brigadier General 136 Rep 4,764 Posts Drives: 4runner SR5 Join Date: Mar 2007 Location: MD iTrader: (2) Garage List 2007 BMW 335 [9.00]	Maybe try another dealership if possible or call BMWNA directly and complain.
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07-22-2011, 10:56 AM	#5
FirstBMWLA Major 193 Rep 1,109 Posts Drives: 2007 335i Coupe Join Date: Oct 2007 Location: Dallas,TX iTrader: (11)	I loled. A certain decibel? That is some bs. Tell them to F off.
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07-22-2011, 11:07 AM	#6
GeorgiaTech335coupe Lieutenant Colonel 81 Rep 1,883 Posts Drives: Black BMW 335i coupe Join Date: Mar 2007 Location: USA iTrader: (0)	If they are saying it requires a certain decibel level, ask them what that level is and what they measured your car at. Certainly they took a measurement before they fed you that BS. __________________ Legal Disclaimer: Anything I or anyone else says about my vehicle on this website(e90post.com or any affiliated or nonaffiliated sites), pertaining to modifications, is only to gain acceptance from my/our peers, and does not actually represent anything actually existing on my car, and thus, cannot be held against me in any issues, i.e. warranty claims, that may arise.
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07-22-2011, 11:15 AM	#7
cecilseahawks Private 5 Rep 68 Posts Drives: 07 335i coupe Join Date: Sep 2010 Location: poconos iTrader: (4)	When I had it there for that concern, they replaced the fuel pump and performed the software update (my car feels slower too??). Wastegates were still rattling away.
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07-22-2011, 11:16 AM	#8
rader1 Banned 71 Rep 2,197 Posts Drives: Cobb Stage 2+ 135i Join Date: Apr 2011 Location: Roanoke, VA iTrader: (0)	Id say the stealership is just hoping you give up, call BMWNA and tell them what happened...
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07-22-2011, 11:20 AM	#9
O HELLA BMW I <3 My E93 185 Rep 3,259 Posts Drives: 12” 335is vert Join Date: Nov 2010 Location: PA iTrader: (21)	I had no problems getting both my turbos/wastegates replaced... call BMW Na or go to another dealership __________________ Bagged and Wrapped E93 335i
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07-22-2011, 05:36 PM	#10
RON1X Colonel 76 Rep 2,491 Posts Drives: 991 C2S Guards Red Join Date: Aug 2009 Location: Nashville, TN iTrader: (8) Garage List 2008 E92 M3 [9.00]	my '07 started having the same WG issues around 45K, and I had to take it in twice because they kept claiming to fix it... Just tell them you know that it is NOT normal, it wasn't like that when you bought it, you want to talk to the manager and that you bought the car with a CPO to address & fix issues like this. Sometimes you have to get nasty especially with the subjective "it sounds too loud" claim. Don't let them feed you any BS __________________ 991.1 C2S PDK, Guards Red \| PDCC \| Sport Chrono + \| Clear Tail Lights \| Alcantara Steering Wheel \| HRE FF01 \| TechArt Springs \| Sport Exhaust Previous: Porsche 997 Turbo 6MT, Atlas Gray \| Cobb Stage 2 \| HRE FF01 \| Europipe Stg. 2 Exhaust \| GMG LMS Rollbar \| GT2 Exhaust Tips \| Pagid RS-29 \| Rennline Pedals \| SSK 997.2 Track Car, heavily modded & E92 M3 DCT, still miss her daily & E92 335i heavily modded
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07-22-2011, 05:58 PM	#11
DR_E92 Lieutenant 15 Rep 506 Posts Drives: 07 E92 Coupe Join Date: Jan 2009 Location: North Jersey iTrader: (1)	Can't believe they would say that. Call BMWNA and complain and make sure u have THEM do it so that u can rub it in that u won. __________________ and go nuts
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