Sponsored by The Tire Rack

[Shoushi Malouche]

All is not well with my CSL setup and the Goodyear tires. No matter what I do these things vibrate my whole car when driving, basically at any speed and especially when you back off the gas at moderate speeds and begin to coast

The tires were first balanced at Velocity and shipped to me, put them on and they shook like hell, so i asked around for a good shop that could fix it and got them balanced a 2nd time and the guys told me that there were out a fair bit, said they fixed it and then I drove it and it was no better.

Then I asked around again for the best place to get them looked at. I got a new place to go to that has a high tech machine (not a road force machine) and they once again told me they were out by .50 on each corner, but they told me the problem is not with the rims but with the tire. They brought me to the back to show me the tires and spun them and you could see one of the fronts "wobble" a fair bit. They said that it was out of round. The one that is on the front left is the worst and the right front is not much better. And the two rears are far from perfect

I then found a place that does road force work and had them look quickly at the front left one and they hooked it up and basicallly told me that it was not right but had to have me come back as they slid me in while in the midst of doing a job on a Aston Martin. So I am hoping that a full road force will show me exactly what is going on but I am not sure how detailed this is or what a road force will actually do

So right now after waiting forever for these f*@!$*# rims and tires I am out a wack of money and am no furter ahead in getting this fixed. I called Velocity and its a pain in the ass to get The Tire Rack (where they get their tires from) to cross ship me a new set as I have to pay to have the bad ones taken off my rims, pay for the new ones that they are shipping to me and then have to wait for them to confirm my claim that there are fucked up before they credit me for the ones I cross ship back to them.

I'm so pissed off. Should a local Goodyear dealer be able to warrenty these wheels and hooke me up with new ones?

You tell me, what should I do?

[spacedogg]

Yikes...sounds like we are starting to hear more and more complaints about flat spots on these Goodyears. First it was Danny (HRC)...now you.

Hmmm...well I would see what a Goodyear dealer says about it. Sounds like it might qualify as a manufacturer's defect/warranty claim.

Otherwise...you may look at getting the Kumho ESCTA or General UHP as cheaper replacements...otherwise look at getting the Michelin PS2s.

[imolazhp_ci]

that is because goodyears are the worst tires made. only buy michelin/bfg...everything else is garbage. except yokohama is good too... but really expensive.

[spacedogg]

This page helps explains some of the causes of wheel vibration: http://www.gsp9700.com/pub/features/intro.cfm

[DrGP]

I would call up VM and tell them that the tires are out of round. Have them pay to retuen the tires, replace them and send them back. If the tires are out of round, they will never balance. It happens and should be warantied.

[txusa03]

Could it have something to do with them Tire pressure sensors (I noticed you have a 335 which has those sensors)?

just a guess...GL

[FotiosF90M5]

It eally sucks when you spend money on wheels and tires and then have a 50,000 dollar car vibrate like crazy.Makes me want to go stock only.My csl package vibration arent done yet, still waiting for replacement from velocity/**********s

[s420merc]

I have had Goodyear F1's GSD3's on 2 of my cars now i assume this is the tires that you have. If they are out of round or a cord inside the tread snapped they will pull and woble i have had this happen on 1 goodyear tire also had this happen to 2 new Michelins on my Acura. Just call the place u got the tires i get mine from Tirerack.com and they will replace them. Out of round can happen to any tire.
This is a warranty issue and should not cost you anything or go to any Goodyear dealer just bring your reciept.

[Shoushi Malouche]

I know you and I have been talking via PM but just to throw it out there in public, what have you been told about the problems with your rims?

Is it with the fronts or the rears? Did anyone check to see if the fit was tight on the hub?

I was told today that my rims are not hubcentric, Velocity maintains that they are. What it seems like is that they are too big for the hub on my 335, I went into the shop and could feel the play due to the fact that the center of the rim was too large for the hub. The rim and tire moves around on the hub.

They said no matter how perfect a wheel runs you're going to get hop and vibration due to the hub

So I paid to have them road forced and they fixed a bunch of stuff with the bead and the way the tire seals onto the rim but its just as bad.

Velocity wants me to send them back the fronts to inspect them

Originally Posted by fotios330i

It eally sucks when you spend money on wheels and tires and then have a 50,000 dollar car vibrate like crazy.Makes me want to go stock only.My csl package vibration arent done yet, still waiting for replacement from velocity/**********s

[picus]

I've been talking to Jon (Shoushi) in person during all this and have seen the car, wheels, etc... I have to say, the way this has gone has been a total fucking joke. I've never, ever, in all my years of business, seen a customer treated with such a lack of regard. Nevermind that he waited way longer than promised for the wheels, or that he was eventually sent someone else's wheels/tires, or that the spacers were sent without the right bolts (wtf?), or that the beads on the mount were wrong, or that they were balanced incorrectly - but to have play on the hub when mounted.

All I can say is the company/companies that are involved in this are lucky he's a patient guy. Were it me, I'd have disputed the charges long ago and thrown the defective wheels and tires in the trash.

[spacedogg]

Kudos to Jon...sounds like it has been an ordeal! Not sure what to say other than I hope it gets resolved soon!

Good luck Jon...let us know what a local GY dealers says?

[itsbrokeagain]

I think GYs suck..specially the F1s.

its funny but the GYs in Japan are awesome tires....they just arent DOT legal here

I prefer Bridgestone, Michelin, or Toyo actually. Ive had Toyo T1Rs on quite a few of my vehicles, and for the price they are a very awesome tire.

If I could get my hands on some Toyo R888's from Japan, those would be my best pick. Either those or the Michelin Pilot Cups.....

We used to have a big issue doing wheels for BMWs at my old shop. Every car HAD to have a hubcentric ring if so supplied or needed. On studded cars, it really didnt matter, but european cars that are mostly lugbolts, you cannot rely on the lugbolts to keep the wheel centered. hubcentric rings are the norm, and every set of wheels we put on was roadforced. Im actually one of the few people, if not the only one at my dealership who really knows how to use the roadforce option on the Hunter machine. Ive fixed quite a few vibrations

[spacedogg]

Shoushi Malouche,

Have you checked out this thread?

http://www.e90post.com/forums/showthread.php?t=53408

Sounds like he fixed vibration on his CSLs by buying hub rings

with mine i got them balanced 3 times and still nothing and when i called the factory they told me the wheels were hubcentric but then after diggin around i found out that the rear wheels with a 22mm offset were designed for the 5 series and they have a 74mm hub rather than our 72.56 hub. So i needed to buy 2 hub rings just for the rear and it solved everything.

Its amazing how just a 1.5mm difference makes a huge impact when driving. Getting those rings changed the car completely and now drives almost as good as stock.

[montreal_bimmer]

i never liked goodyear tires.....

this is another reason why i dont

[Mr. 5]

I whish Velocity would chime in here.
I am also waiting for my rims.

[VMRWheels]

Attn Admins/All: The order indicated was sold thru one of our authorized resellers. We already paid to be supporting sponsor of E90post (waiting for acct activation).

We received a PO from our reseller to ship a set to this individual, on March 20th. Shortly after arrival, we were notified of vibration issues, and began to receive e-mail inquiries from both the reseller and the end user. He did bring it to a few different tire shops, which gave conflicting answers on what may be wrong with the set. Everything from bad tires, to good tires, to not hubcentric, etc.

Because one shop after another was basically arguing with each other, we made the decision to have the entire set sent back to us at our expense so that we, can do our own inspection. Since we are the manufacturer of these wheels, we have the specialized equipment to inspect the wheels & tires. We were also told that the shop reported "improper balancing". Most people don't know that machines use different algorithms for detecting and correcting balance, and often times different balancing machines will have conflicting measurements. However, when installed on the car, neither will vibrate.

After the wheels/tires came back, we dismounted and inspected the wheels with our specialized instruments. The center bore was perfect. The runout was measured in 4 locations. They were within spec (perfect, in fact). We notified the customer of our findings, and then decided to ship a brand new set of wheels & tires out. Yes, new set of wheels, even when the returned ones were perfect. The original goodyears were sent back for RMA.

At the end of the day, the customer paid $150 for shipping (to a USA location) on the initial order. Then it was driven up to Canada (presumably to save taxes) but we gave the benefit of doubt, and PAID for international return freight ($200) + customs clearance ($100) On the replacement set, we shipped (free of charge) the replacement up to NY. ($150) We never asked the customer for a single dime on these shipping charges.

To sum it up, we lost $300+ on this transaction to make things right. The customer probably spent a good amount at the different shops. I think all 3 parties suffered losses and its one of the situations that, fortunately only happens once or twice a year.

I wish we can ask Goodyear to reimburse us the expense of doing quality control for them, but unfortunately it doesn't work that way. Manufacturers will only swap out defective parts (unless they have goodwill to offer).

Whenever a customer service issue is reported, people commonly blame the reseller or mfr, especially if no "reply" is given. This ultimately lead to meritless trash talking.

Sorry for the untimely reply. We do not actively monitor the forums for customer service inquiries. Although this issue has been resolved to the best of our abilities, this serves to provide not only our side of the issue, but how we handled the situation. This proves Velocity Motoring's commitment to customer service to make sure no customer is left "hanging."

I do appreciate whoever that e-mailed me a link to this post! The forums is a great way to troubleshoot issues.

[picus]

Glad to see this post. It sounds like, unfortunately, everyone involved in this came out of it unhappy in the end. I drove Jonathan's car with the first set of wheels on, and I can confirm something was not right.

I'd also like to add this; while it seems like Velocity did the right thing re: customer service in this case; the authorized vendor that the wheels were initially purchased from dropped the ball in a big way. I'll let Jonathan go into that more if he chooses, however it is my opinion that the vendor themselves should have provided the customer service that Velocity ended up having to provide.

[VMRWheels]

Picus, we do ask our reseller to handle customer service issues directly with their (retail) customer. But if the issue (or logistics) become too difficult, we are more than happy to step in.

Most of the time issues can be handled with 1 or 2 phone calls/emails. But since this issue was more complicated, it became increasingly hard to bounce back and forth between all 3 parties.

Luck just wasn't on our side for this particular transaction. Nor was goodyear offering any goodwill

[SGP335i]

Glad that was cleared up

[spacedogg]

Originally Posted by SGP335i

Glad that was cleared up

+1

Although this seems to raise some issues re: Goodyears (sad because I was thinking about ordering them)

[VMRWheels]

^^ Not to generalize that Goodyears are bad tires, its just that Jonathan did experience faulty goodyears for his situtation. So, I guess use this as assessment on the probability of being the recipient of another set of bad goodyears

[E90Russ]

Sorry about the bad luck man. What a hassle!