My Illtech Experience

reddemon73 · 12-28-2011, 12:12 PM

Hey all,

I recently contacted Illtech in Bellevue to get a quote on doing HID fog for my e92 335i. After a few exchanges of email to get more information for my vehicle, I heard nothing back from the shop. I sent over a follow-up email last week, nothing back.

Are they still around? Anyone else on here had worked done on their vehicle?

Thanks.

lpphreakx06 · 12-28-2011, 12:58 PM

I would stay away...

icyunv · 12-28-2011, 02:38 PM

i had a pretty bad experience with illtech. i went to illtech to install a backup camera for my gtr. i told them to get it from a vendor on nagtroc.com. later found out they charged me an extra $150, when i asked illtech, they said the vendor no longer offered the "special" price. i called the vendor they've been selling it for the same price since day 1.

then i was told the install would only take couple hours, dropped off the car at 10am, i didnt get it back till 6:30pm. when i walked in to pick up my car, i was told a cable from the camera kit didnt work and they had to get one from bestbuy for $25, and they wanted to charge me another hour of labor in additional to what was previously quoted.

they ended up not charging me for the additional one hour. the amount they charged for a backup camera install, i expected alot more.

overall...

customer service = great
communication = poor
business ethic = beyond poor

andybui82 · 12-28-2011, 02:56 PM

they tried telling me a bms pbx was 900 bucks just to buy from the vendor....wut...

Eko · 12-28-2011, 03:32 PM

i kinda feel like they are like a more performance oriented car nutz customs .. too high end for me. :P

reddemon73 · 12-28-2011, 05:54 PM

Thank you for all your inputs guys. I'm glad I check with you all first. I will not be taking my car there.

Any recommendations on other shops?

icyunv · 12-28-2011, 06:38 PM

Quote:

Originally Posted by andybui82

they tried telling me a bms pbx was 900 bucks just to buy from the vendor....wut...

they wanted to charge my friend $1150 to powdercoat his wheels.....

atown88 · 12-28-2011, 08:15 PM

The two shops i've been to, Haury's and Strictly BMW, have been excellent.

jonnylin1 · 12-28-2011, 08:37 PM

they might as well not be around...=P

Kev · 12-28-2011, 09:06 PM

Take it to Joel at CNC instead. HID fog is very easy to install.

me90kreuz · 12-28-2011, 10:07 PM

i heard strictly BMW and CNC does a pretty good job

98005xi · 12-28-2011, 11:53 PM

Quote:

Originally Posted by Kev

Take it to Joel at CNC instead. HID fog is very easy to install.

+1

Took me about an hour to install my kit from highperformancebulbs.com. I chose the 4300k kit.

reddemon73 · 12-29-2011, 01:24 PM

Any members willing to come over and help out a newbie for some pizza and beer?

"lego" · 12-29-2011, 02:26 PM

Quote:

Originally Posted by reddemon73

Any members willing to come over and help out a newbie for some pizza and beer?

Sure Ill help out! Ill shoot you a pm

lpphreakx06 · 12-29-2011, 02:32 PM

I'm down, I can bring tools if you need.

Johnny Lin · 12-29-2011, 02:49 PM

Cody@Illtech is the owner. Had a really great experiences with him. Cody saw this thread and he is willing to make it up for all of you that who has issues with them from previous work done. Cody knows there were many issues and problems going on with their previous work line. They just did some change with hiring some new guys and firing some previous staffs. Cody is willing to speak all of you in person, one by one and make it up for the issues. 425-990-8324

PS. I dont work for Illtech. Cody is a great guy, so Im sure he is willing to make it up for all problems and issues.

Andrew@Strictly BMW and Joel@CNC are both great guy to deal with as well.

Illtech · 12-29-2011, 03:08 PM

We are working to resolve the issues relayed in this thread. We had to remove our general manager due to ongoing issues ie. overcharging, overquoting, and bad communication. We are very sorry for the oversight of quoting you out for the foglights. We would be willing to come to you at your convenience and help to install the foglights. This service would be at no charge to you. Please let us know if you are still interested.

N0OS3 · 12-29-2011, 03:34 PM

^ nice... Illtech actually gets involved in posts!

lpphreakx06 · 12-29-2011, 06:18 PM

Actions will speak louder than words.

Illtech · 12-29-2011, 07:17 PM

Quote:

Originally Posted by lpphreakx06

Actions will speak louder than words.

I agree fully! But we have to be given a chance to first...

Kev · 12-29-2011, 07:46 PM

Quote:

Originally Posted by lpphreakx06

Actions will speak louder than words.

Agreed. Get your problems fixed before you post.

Illtech · 12-29-2011, 08:32 PM

Quote:

Originally Posted by Kev

Agreed. Get your problems fixed before you post.

The people that have issues with our shop all have emails asking them to stop by and chat in person over coffee or whatever. We are trying to fix this..

12-28-2011, 12:12 PM	#1
reddemon73 Major 107 Rep 1,392 Posts Drives: 2014 BMW 435 Join Date: Jan 2008 Location: Seattle iTrader: (1)	My Illtech Experience Hey all, I recently contacted Illtech in Bellevue to get a quote on doing HID fog for my e92 335i. After a few exchanges of email to get more information for my vehicle, I heard nothing back from the shop. I sent over a follow-up email last week, nothing back. Are they still around? Anyone else on here had worked done on their vehicle? Thanks. __________________ 2014 435i M Sport //AW, CR//premium, tech, lightening pkgs//20% tint//full clear bra//ppk//blk grills//20" Vertini wheels//digital gauge//Apple Carplay//MPE with catted DP//VSRF charge pipe//Wagner FMIC//
	Appreciate 0 Tweet Quote

12-28-2011, 12:58 PM	#2
lpphreakx06 Professional Moose Racer 331 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	I would stay away... __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
	Appreciate 0 Quote

12-28-2011, 02:38 PM	#3
icyunv Captain 32 Rep 743 Posts Drives: E92,G63,CLS550,458,EVO X FE Join Date: Nov 2009 Location: Bellevue, WA iTrader: (3)	i had a pretty bad experience with illtech. i went to illtech to install a backup camera for my gtr. i told them to get it from a vendor on nagtroc.com. later found out they charged me an extra $150, when i asked illtech, they said the vendor no longer offered the "special" price. i called the vendor they've been selling it for the same price since day 1. then i was told the install would only take couple hours, dropped off the car at 10am, i didnt get it back till 6:30pm. when i walked in to pick up my car, i was told a cable from the camera kit didnt work and they had to get one from bestbuy for $25, and they wanted to charge me another hour of labor in additional to what was previously quoted. they ended up not charging me for the additional one hour. the amount they charged for a backup camera install, i expected alot more. overall... customer service = great communication = poor business ethic = beyond poor
	Appreciate 0 Quote

12-28-2011, 02:56 PM	#4
andybui82 Colonel 230 Rep 2,702 Posts Drives: F80 M3 Join Date: Oct 2011 Location: PNW iTrader: (5)	they tried telling me a bms pbx was 900 bucks just to buy from the vendor....wut... __________________ Cars: SGM 325i l BSM 135i l SS to Gloss White S2000 l Arctic White RS4 l White GTi l AW 335d M-Sport l IS 350 l e92 M3 l F80 m3
	Appreciate 0 Quote

12-28-2011, 03:32 PM	#5
Eko Private First Class 4 Rep 103 Posts Drives: E90 335xi Join Date: May 2011 Location: Seattle iTrader: (0)	i kinda feel like they are like a more performance oriented car nutz customs .. too high end for me. :P __________________ ----------------------------- 2008 335xi Montego Blue
	Appreciate 0 Quote

12-28-2011, 05:54 PM	#6
reddemon73 Major 107 Rep 1,392 Posts Drives: 2014 BMW 435 Join Date: Jan 2008 Location: Seattle iTrader: (1)	Thank you for all your inputs guys. I'm glad I check with you all first. I will not be taking my car there. Any recommendations on other shops? __________________ 2014 435i M Sport //AW, CR//premium, tech, lightening pkgs//20% tint//full clear bra//ppk//blk grills//20" Vertini wheels//digital gauge//Apple Carplay//MPE with catted DP//VSRF charge pipe//Wagner FMIC//
	Appreciate 0 Quote

12-28-2011, 08:15 PM	#8
atown88 Major 46 Rep 1,487 Posts Drives: e90 M3 Join Date: Apr 2010 Location: Auburn iTrader: (0)	The two shops i've been to, Haury's and Strictly BMW, have been excellent.
	Appreciate 0 Quote

12-28-2011, 08:37 PM	#9
jonnylin1 Lieutenant Colonel 168 Rep 1,734 Posts Drives: 2008 AW e92 335i \| 2012 m3 Join Date: Oct 2011 Location: PNW \| Vegas iTrader: (1)	they might as well not be around...=P
	Appreciate 0 Quote

12-28-2011, 09:06 PM	#10
Kev Critical Care Anesthesiologist 500 Rep 8,824 Posts Drives: SMB F83 Join Date: Aug 2006 Location: Seattle, WA iTrader: (24) Garage List 2009 Porsche 911 Ca ... [9.50]	Take it to Joel at CNC instead. HID fog is very easy to install. __________________ kev { divinum est sedate dolorem } "your friendly neighborhood critical care anesthesiologist"
	Appreciate 0 Quote

12-28-2011, 10:07 PM	#11
me90kreuz Major 57 Rep 1,268 Posts Drives: TiAg E90 - SOLD Join Date: Oct 2008 Location: Seattle, WA iTrader: (0)	i heard strictly BMW and CNC does a pretty good job __________________ Klassen K5.0 wheels\|M-Tech bodykits\|Blacklines tail light\|3D Design lip\|M3 spoiler\|KW V1 coilover\|Matte black kidney grill SOLD!!!
	Appreciate 0 Quote

12-29-2011, 01:24 PM	#13
reddemon73 Major 107 Rep 1,392 Posts Drives: 2014 BMW 435 Join Date: Jan 2008 Location: Seattle iTrader: (1)	Any members willing to come over and help out a newbie for some pizza and beer? __________________ 2014 435i M Sport //AW, CR//premium, tech, lightening pkgs//20% tint//full clear bra//ppk//blk grills//20" Vertini wheels//digital gauge//Apple Carplay//MPE with catted DP//VSRF charge pipe//Wagner FMIC//
	Appreciate 0 Quote

12-29-2011, 02:32 PM	#15
lpphreakx06 Professional Moose Racer 331 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	I'm down, I can bring tools if you need. __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
	Appreciate 0 Quote

12-29-2011, 02:49 PM	#16
Johnny Lin Lieutenant General 864 Rep 11,307 Posts Drives: AW E92 M3 Join Date: Apr 2006 Location: Bellevue, WA iTrader: (42)	Cody@Illtech is the owner. Had a really great experiences with him. Cody saw this thread and he is willing to make it up for all of you that who has issues with them from previous work done. Cody knows there were many issues and problems going on with their previous work line. They just did some change with hiring some new guys and firing some previous staffs. Cody is willing to speak all of you in person, one by one and make it up for the issues. 425-990-8324 PS. I dont work for Illtech. Cody is a great guy, so Im sure he is willing to make it up for all problems and issues. Andrew@Strictly BMW and Joel@CNC are both great guy to deal with as well.
	Appreciate 0 Quote

12-29-2011, 03:08 PM	#17
Illtech New Member 0 Rep 14 Posts Drives: 2008 E92 M3 Join Date: Dec 2011 Location: Bellevue, WA iTrader: (0)	We are working to resolve the issues relayed in this thread. We had to remove our general manager due to ongoing issues ie. overcharging, overquoting, and bad communication. We are very sorry for the oversight of quoting you out for the foglights. We would be willing to come to you at your convenience and help to install the foglights. This service would be at no charge to you. Please let us know if you are still interested.
	Appreciate 0 Quote

12-29-2011, 03:34 PM	#18
N0OS3 Colonel 150 Rep 2,217 Posts Drives: E90 Join Date: Feb 2010 Location: Oak Harbor, WA iTrader: (5)	^ nice... Illtech actually gets involved in posts!
	Appreciate 0 Quote

12-29-2011, 06:18 PM	#19
lpphreakx06 Professional Moose Racer 331 Rep 7,509 Posts Drives: SG 335i E92 RIP + 2015 SS M3 Join Date: Jul 2008 Location: Bellevue, Wa iTrader: (25)	Actions will speak louder than words. __________________ Visit my blog anytime: http://www.sfpayments.com BMW Dream Team PNW Chapter, member #1 \|HP Autowerks \| AR DESIGN \| BMW PERFORMANCE \| STOP TECH \| Volk Racing\| AMS \| ARKYM
	Appreciate 0 Quote