another fuel pump problem and no loaner!?

rainy · 06-05-2007, 02:23 PM

hey guys, add another victim to the failed fuel pump. towed the car in yesterday to be serviced and let them keep it over night. today, i called and the service advisor told me no eta on when they'll get the replacement since it's on backorder. so then, i ask for a loaner... since i do need to get to work somehow. they tell me all the loaners are out and that they will call me when they have one available. can they do this? should i bitch and whine about not having a loaner? thanks. i love my car, but this has left a bad taste in my mouth. maybe i shoulda bought something else...

derrick · 06-05-2007, 03:05 PM

Quote:

Originally Posted by rainy

hey guys, add another victim to the failed fuel pump. towed the car in yesterday to be serviced and let them keep it over night. today, i called and the service advisor told me no eta on when they'll get the replacement since it's on backorder. so then, i ask for a loaner... since i do need to get to work somehow. they tell me all the loaners are out and that they will call me when they have one available. can they do this? should i bitch and whine about not having a loaner? thanks. i love my car, but this has left a bad taste in my mouth. maybe i shoulda bought something else...

im sure he'll take care of you, but I'd alert BMW North America just so they know your situation.

asdfaa · 06-05-2007, 03:22 PM

for my brother when they ran out of loaners, they went and rented him a car, ask they do the same till a loaner gets in.

jrios_jr · 06-05-2007, 03:38 PM

i think they have to give you a loaner.. even if it's not a BMW they still have to give you someting to go to places... call BMWNA and tell them the problem... call your SA have him/her help you out

rainy · 06-06-2007, 10:53 AM

thanks for the help guys. i'll call now. i didn't purchase it from this dealer, maybe that's why the sa wasn't so helpful. time to complain.

stressdoc · 06-06-2007, 10:55 AM

Different dealer for service than the sale is often a problem.

robbie211 · 06-06-2007, 08:06 PM

At the very least they should be able to get you a non BMW loaner. I was in Hertz rental for a few days then was able to switch to a BMW loaner and I too have the fuel pump problem.

epiphone3 · 06-06-2007, 08:17 PM

Quote:

Originally Posted by rainy

hey guys, add another victim to the failed fuel pump. towed the car in yesterday to be serviced and let them keep it over night. today, i called and the service advisor told me no eta on when they'll get the replacement since it's on backorder. so then, i ask for a loaner... since i do need to get to work somehow. they tell me all the loaners are out and that they will call me when they have one available. can they do this? should i bitch and whine about not having a loaner? thanks. i love my car, but this has left a bad taste in my mouth. maybe i shoulda bought something else...

what is your build date?

seccsc · 06-06-2007, 09:07 PM

Quote:

Originally Posted by rainy

hey guys, add another victim to the failed fuel pump. towed the car in yesterday to be serviced and let them keep it over night. today, i called and the service advisor told me no eta on when they'll get the replacement since it's on backorder. so then, i ask for a loaner... since i do need to get to work somehow. they tell me all the loaners are out and that they will call me when they have one available. can they do this? should i bitch and whine about not having a loaner? thanks. i love my car, but this has left a bad taste in my mouth. maybe i shoulda bought something else...

What was the mileage on the car?

rainy · 06-07-2007, 10:53 AM

build date - nov 06
mileage - 10k miles
i don't really drive it hard. i've had symptoms of car lagging and shaking then powering down and engine malfunction light shows up. also, long start time. maybe i should have listened to that old saying about not buying a car in it's first year of production.

neilanthony · 06-07-2007, 11:25 AM

Quote:

Originally Posted by rainy

build date - nov 06
mileage - 10k miles
i don't really drive it hard. i've had symptoms of car lagging and shaking then powering down and engine malfunction light shows up. also, long start time. maybe i should have listened to that old saying about not buying a car in it's first year of production.

my fuel pump just failed yesterday and will bring my car in on tuesay. and they will have a loaner ready for me to drive.

kujo · 06-07-2007, 01:46 PM

I've been in a Buick Lacerne for 5 weeks now.
BMW NA called the Stealership 4 times and told them to put me in a loaner and they still haven't.
It's the most bizarre situation there is.

Bitch to BMW NA.

They have been taking care of me from minute one, 5 weeks ago.
I'm still not in a loaner, but it's being made up to me.

The dealership is there to take care of thier customers.

They just don't want to give up a Loaner from thier fleet for 8 weeks.
I even got my Serv Mgr to admit that...... BMW NA was not happy !!

Go get em tiger !

kj

robbie211 · 06-07-2007, 02:00 PM

Quote:

Originally Posted by kujo

I've been in a Buick Lacerne for 5 weeks now.
BMW NA called the Stealership 4 times and told them to put me in a loaner and they still haven't.
It's the most bizarre situation there is.

Bitch to BMW NA.

They have been taking care of me from minute one, 5 weeks ago.
I'm still not in a loaner, but it's being made up to me.

The dealership is there to take care of thier customers.

They just don't want to give up a Loaner from thier fleet for 8 weeks.
I even got my Serv Mgr to admit that...... BMW NA was not happy !!

Go get em tiger !

kj

Wow, 5 weeks and they still haven't put you in a BMW loaner. That dealer's service department sounds horrible. If you don't mind me asking what dealership did you take it to? I hope they are compensating you well for this major inconvenience. I'm going on week 6 waiting for a replacement fuel pump

.

kujo · 06-07-2007, 02:33 PM

BMW NA is taking care of me.

I've posted which dealership once before by accident.
I'm not posting my revue of thier lack of performance, until I get my car back.

Spool · 06-07-2007, 02:39 PM

Hehe i got a brand new 335i for a loaner....

robbie211 · 06-07-2007, 03:04 PM

Quote:

Originally Posted by kujo

BMW NA is taking care of me.

I've posted which dealership once before by accident.
I'm not posting my revue of thier lack of performance, until I get my car back.

Thats total understandable. I looked a few post back and found the dealer, I was wondering if you were at the same dealer I am at. Hopefully these fuel pumps come in soon.

06-05-2007, 02:23 PM	#1
rainy Private First Class 9 Rep 100 Posts Drives: 330i Join Date: Aug 2006 Location: houston, tx iTrader: (1)	another fuel pump problem and no loaner!? hey guys, add another victim to the failed fuel pump. towed the car in yesterday to be serviced and let them keep it over night. today, i called and the service advisor told me no eta on when they'll get the replacement since it's on backorder. so then, i ask for a loaner... since i do need to get to work somehow. they tell me all the loaners are out and that they will call me when they have one available. can they do this? should i bitch and whine about not having a loaner? thanks. i love my car, but this has left a bad taste in my mouth. maybe i shoulda bought something else... __________________ failed fuel pump victim - 335i coupe
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06-05-2007, 03:22 PM	#3
asdfaa Second Lieutenant 23 Rep 257 Posts Drives: bmw Join Date: Jun 2006 Location: Florida iTrader: (0)	for my brother when they ran out of loaners, they went and rented him a car, ask they do the same till a loaner gets in. __________________ 2010 335i xDrive Sedan Saphire Black Metallic \| Saddle Brown Leather \| M Sport Package \| 2008 X5 4.8i M Sport Edition Ruby Black - Individual \| Saddle Brown leather \| Bamboo Trim \| M Sport Package \|
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06-05-2007, 03:38 PM	#4
jrios_jr First Bimmer 4 Rep 102 Posts Drives: 3333555 Join Date: Nov 2006 Location: Viena, VA iTrader: (0)	i think they have to give you a loaner.. even if it's not a BMW they still have to give you someting to go to places... call BMWNA and tell them the problem... call your SA have him/her help you out __________________ .
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06-06-2007, 10:53 AM	#5
rainy Private First Class 9 Rep 100 Posts Drives: 330i Join Date: Aug 2006 Location: houston, tx iTrader: (1)	thanks for the help guys. i'll call now. i didn't purchase it from this dealer, maybe that's why the sa wasn't so helpful. time to complain. __________________ failed fuel pump victim - 335i coupe
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06-06-2007, 10:55 AM	#6
stressdoc Moderator 659 Rep 10,865 Posts Drives: BMW i8; Toy 4runner TRD pro Join Date: Jun 2005 Location: Waco TX iTrader: (0)	Different dealer for service than the sale is often a problem. __________________ My recent ED photos: http://f80.bimmerpost.com/forums/sho....php?t=1026808 my not-so-recent ED: http://www.e90post.com/forums/showthread.php?t=31829 Please join BMWCCA http://bmwcca.org/index.php?pageid=c...&ref_by=300279
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06-06-2007, 08:06 PM	#7
robbie211 Captain 43 Rep 819 Posts Drives: E90 335i, E36 M3 Join Date: Mar 2006 Location: OC iTrader: (16) Garage List 2007 335i [6.76]	At the very least they should be able to get you a non BMW loaner. I was in Hertz rental for a few days then was able to switch to a BMW loaner and I too have the fuel pump problem.
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06-07-2007, 10:53 AM	#10
rainy Private First Class 9 Rep 100 Posts Drives: 330i Join Date: Aug 2006 Location: houston, tx iTrader: (1)	build date - nov 06 mileage - 10k miles i don't really drive it hard. i've had symptoms of car lagging and shaking then powering down and engine malfunction light shows up. also, long start time. maybe i should have listened to that old saying about not buying a car in it's first year of production. __________________ failed fuel pump victim - 335i coupe
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06-07-2007, 01:46 PM	#12
kujo Major 151 Rep 1,153 Posts Drives: BMW Join Date: May 2006 Location: LA, CA USA iTrader: (1)	I've been in a Buick Lacerne for 5 weeks now. BMW NA called the Stealership 4 times and told them to put me in a loaner and they still haven't. It's the most bizarre situation there is. Bitch to BMW NA. They have been taking care of me from minute one, 5 weeks ago. I'm still not in a loaner, but it's being made up to me. The dealership is there to take care of thier customers. They just don't want to give up a Loaner from thier fleet for 8 weeks. I even got my Serv Mgr to admit that...... BMW NA was not happy !! Go get em tiger ! kj
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06-07-2007, 02:33 PM	#14
kujo Major 151 Rep 1,153 Posts Drives: BMW Join Date: May 2006 Location: LA, CA USA iTrader: (1)	BMW NA is taking care of me. I've posted which dealership once before by accident. I'm not posting my revue of thier lack of performance, until I get my car back.
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06-07-2007, 02:39 PM	#15
Spool ****** 601 Rep 6,169 Posts Drives: A few Join Date: Apr 2007 Location: DC Metro iTrader: (24)	Hehe i got a brand new 335i for a loaner.... __________________ MKIV 6spd 1000hp Club
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