How forgiving is BMW?

SmoothStyle1 · 01-07-2013, 11:31 AM

My warranty expired literally two weeks ago and my water pump just failed this morning. My car has 47k miles on it.

How forgiving is BMW when it comes to expensive shit that goes wrong days after the warranty expires?

Do I have case to make or am I shit out of luck?

eric@helix · 01-07-2013, 11:33 AM

Go with hat in hand, they do have a little wiggle room to goodwill the stuff. They don't have to, so be nice.

SmoothStyle1 · 01-07-2013, 02:32 PM

Dealer just quoted me at $1500 to replace the cooling/water pump. Damn that's high!

I asked him if they could work with me on the price given my warrant just expired. He said he would call BMW North America to find out if they can make an exception or subsidize my repair.

Keeping my fingers crossed but I'm not hopeful.

Either way, there is no excuse for a water pump to fail after less than 50k miles. This is very frustrating, to say the least! I hope this is not a preview of BMW ownership, post-warranty.

VSmotorsports · 01-07-2013, 02:41 PM

check with a independent shop, that is pretty high, but about right for dealership price

QUiKSR20 · 01-07-2013, 02:42 PM

Welcome to German cars where stuff fails pre-mature thats not suppose to fail..

My Honda & Nissan water pumps lasted well over 100k miles, My nissan is a 92 still on original and my Honda got a new one only cause I was doing the timing belt.

Best of luck and Keep us posted My dealer has been pretty good in NJ

Efthreeoh · 01-08-2013, 05:50 AM

I'd have the car scanned to see when the first water pump fail codes showed up. My car whent 10,000 from when the frst time the code showed up until the pump failed. I'd bet anything that there is a code for a failing water pump in the ECU prior to two weeks ago.

SmoothStyle1 · 01-08-2013, 09:56 AM

Quote:

Originally Posted by Efthreeoh

I'd have the car scanned to see when the first water pump fail codes showed up. My car whent 10,000 from when the frst time the code showed up until the pump failed. I'd bet anything that there is a code for a failing water pump in the ECU prior to two weeks ago.

Great thought! If the code first showed up prior to the warranty expiring I'll have much more of a case to make.

Red_Bean_Bun · 01-08-2013, 02:12 PM

Quote:

Originally Posted by SmoothStyle1

Great thought! If the code first showed up prior to the warranty expiring I'll have much more of a case to make.

That should help but when the warranty is over ... they are not as nice ....

SmoothStyle1 · 01-09-2013, 08:20 AM

The service rep calls this morning and says that the code only showed a one-time failure.

So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole.

The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500.

I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back.

Not a happy camper.

QUiKSR20 · 01-09-2013, 01:08 PM

Quote:

Originally Posted by SmoothStyle1

The service rep calls this morning and says that the code only showed a one-time failure.

So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole.

The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500.

I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back.

Not a happy camper.

Screw the dealer, You can pick up an OEM pump for $450
http://www.ecstuning.com/BMW-E90-335...ter/ES2581099/

There is no way theres it costs $1000 labor & coolant flush, Find an INDY thats a rip off.
From what I hear should be about 4hrs labor.

UncleWede · 01-09-2013, 01:51 PM

Mine at Indy, including thermostat, was right at $700. If you are out of warranty, it's time to get friendly with an Indy anyways. . .

Efthreeoh · 01-09-2013, 09:54 PM

Quote:

Originally Posted by SmoothStyle1

The service rep calls this morning and says that the code only showed a one-time failure.

So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole.

The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500.

I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back.

Not a happy camper.

Well considering the dealer has its best interests in mind not to warranty the work (yes, all dealer/manufacturer relationships are this way) I doubt he is telling the truth. It has been my experience and others that low-RPM codes show up well before the pump actually goes.

SmoothStyle1 · 01-10-2013, 12:36 PM

The situation has been resolved. I got the dealer down to $1000 for the parts and installation for both the water pump and thermostat. That was roughly the same price as the local INDYs are charging and I didn't have to hassle with getting the car towed over there.

I'm not happy about this but $1k sure as hell beats $1.5k and I can count on the quality of the work from the dealer.

z4ps · 01-10-2013, 01:00 PM

$1k is good deal for parts and labor at dealership.

QUiKSR20 · 01-10-2013, 11:52 PM

Quote:

Originally Posted by z4ps

$1k is good deal for parts and labor at dealership.

Agreed id say " Win for consumer " @ 1000 at dealer regardless.

Tim M · 01-11-2013, 12:02 AM

My dealer back dated shit that went wrong, when I took it in, because it had been going on for a while. They literally asked me if there was anything wrong before my warranty expired. Just ask nicely.

Chriztofor · 01-12-2013, 11:11 AM

Quote:

Originally Posted by SmoothStyle1

My warranty expired literally two weeks ago and my water pump just failed this morning. My car has 47k miles on it.

How forgiving is BMW when it comes to expensive shit that goes wrong days after the warranty expires?

Do I have case to make or am I shit out of luck?

Call BMW NA and ask for a "good will" repair because your warranty just expired. Use the exact words "good will". Tell us if it worked.

eogintz · 01-13-2013, 01:32 PM

Daryl G,

My name is Ed and I don't live too far from you. Which dealer do you use that is good? Thanks.

David1 · 01-15-2013, 04:46 PM

On my 09 X5 the water pump and t-stat left me stranded I was out of warranty by miles, not time and it was a goodwill repair. But, my X5 has a bad history of reliability.

mags · 01-15-2013, 04:58 PM

Call BMW NA, be nice, and ask very very humbly (most probably there will be a 21 year old girl from NJ on the other end)

Tell her that it is not nice and if you had more than one BMW tell her that you were looking to buy a 3rd or 4th etc etc
Good Luck

SmoothStyle1 · 01-15-2013, 05:39 PM

Well, seeing as I've already taken care of the repair for $1,000 there is not much BMW NA can do for me now. Thanks for the input tho guys.

UncleWede · 01-18-2013, 05:08 PM

Not worth your time for a phone call to maybe get back $1000? I had a tire issue early with the Bridgestones. AFTER replacing with new, and not having bad tires for inspection, BMW NA refunded my purchase price.

01-07-2013, 11:31 AM	#1
SmoothStyle1 Lieutenant 116 Rep 406 Posts Drives: 340i, 6MT Join Date: Oct 2007 Location: NC, USA iTrader: (0)	How forgiving is BMW? My warranty expired literally two weeks ago and my water pump just failed this morning. My car has 47k miles on it. How forgiving is BMW when it comes to expensive shit that goes wrong days after the warranty expires? Do I have case to make or am I shit out of luck? __________________ Specs: '16 340i\|6sp MT\|Silver Metallic\|Black Leather with Oyster Highlights\|Aluminum Hexagon Trim. Options: M-Sport\|Cold Weather\|Technology\|Track Handling\|Power Rear Sunshade\|Driving Assistance \|Driving Assistance Plus\|Lighting\|Harman Kardon\|Surround View Pics of my car Last edited by SmoothStyle1; 01-07-2013 at 05:18 PM..
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01-07-2013, 11:33 AM	#2
eric@helix 213 Rep 1,161 Posts Drives: 01 M Coupe, 08 135i, '12 328i Join Date: Jul 2007 Location: Philadelphia iTrader: (0)	Go with hat in hand, they do have a little wiggle room to goodwill the stuff. They don't have to, so be nice.
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01-07-2013, 02:32 PM	#3
SmoothStyle1 Lieutenant 116 Rep 406 Posts Drives: 340i, 6MT Join Date: Oct 2007 Location: NC, USA iTrader: (0)	Dealer just quoted me at $1500 to replace the cooling/water pump. Damn that's high! I asked him if they could work with me on the price given my warrant just expired. He said he would call BMW North America to find out if they can make an exception or subsidize my repair. Keeping my fingers crossed but I'm not hopeful. Either way, there is no excuse for a water pump to fail after less than 50k miles. This is very frustrating, to say the least! I hope this is not a preview of BMW ownership, post-warranty. __________________ Specs: '16 340i\|6sp MT\|Silver Metallic\|Black Leather with Oyster Highlights\|Aluminum Hexagon Trim. Options: M-Sport\|Cold Weather\|Technology\|Track Handling\|Power Rear Sunshade\|Driving Assistance \|Driving Assistance Plus\|Lighting\|Harman Kardon\|Surround View Pics of my car
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01-07-2013, 02:41 PM	#4
VSmotorsports Lieutenant Colonel 164 Rep 1,624 Posts Drives: e92 M3 Join Date: Apr 2010 Location: Schaumburg, IL iTrader: (3)	check with a independent shop, that is pretty high, but about right for dealership price
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01-07-2013, 02:42 PM	#5
QUiKSR20 Major 379 Rep 1,422 Posts Drives: 13' F30 328i 6MT Join Date: Mar 2012 Location: NJ iTrader: (17)	Welcome to German cars where stuff fails pre-mature thats not suppose to fail.. My Honda & Nissan water pumps lasted well over 100k miles, My nissan is a 92 still on original and my Honda got a new one only cause I was doing the timing belt. Best of luck and Keep us posted My dealer has been pretty good in NJ __________________ 95 E36 325i Vert 5MT 92 Sentra SE-R SR20DE
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01-08-2013, 05:50 AM	#6
Efthreeoh General 19186 Rep 19,718 Posts Drives: The E90 + Z4 Coupe & Z3 R'ster Join Date: May 2012 Location: Virginia iTrader: (0)	I'd have the car scanned to see when the first water pump fail codes showed up. My car whent 10,000 from when the frst time the code showed up until the pump failed. I'd bet anything that there is a code for a failing water pump in the ECU prior to two weeks ago.
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01-09-2013, 08:20 AM	#9
SmoothStyle1 Lieutenant 116 Rep 406 Posts Drives: 340i, 6MT Join Date: Oct 2007 Location: NC, USA iTrader: (0)	The service rep calls this morning and says that the code only showed a one-time failure. So, I'm shit out of luck with BMW NA and the same with the trying to find a code loophole. The service rep said that the service manager is offering me a "20% discount" which would essentially be $300 of the stated estimate of $1500. I'm fucking pissed off but I don't want to hassle with this situation any more and I need my car back. Not a happy camper. __________________ Specs: '16 340i\|6sp MT\|Silver Metallic\|Black Leather with Oyster Highlights\|Aluminum Hexagon Trim. Options: M-Sport\|Cold Weather\|Technology\|Track Handling\|Power Rear Sunshade\|Driving Assistance \|Driving Assistance Plus\|Lighting\|Harman Kardon\|Surround View Pics of my car
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01-09-2013, 01:51 PM	#11
UncleWede Long Time Admirer, First Time Owner 18452 Rep 9,428 Posts Drives: G01 X3 M40i Dark Graphite Join Date: Jun 2005 Location: Oxnard, CA iTrader: (0)	Mine at Indy, including thermostat, was right at $700. If you are out of warranty, it's time to get friendly with an Indy anyways. . .
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01-10-2013, 12:36 PM	#13
SmoothStyle1 Lieutenant 116 Rep 406 Posts Drives: 340i, 6MT Join Date: Oct 2007 Location: NC, USA iTrader: (0)	The situation has been resolved. I got the dealer down to $1000 for the parts and installation for both the water pump and thermostat. That was roughly the same price as the local INDYs are charging and I didn't have to hassle with getting the car towed over there. I'm not happy about this but $1k sure as hell beats $1.5k and I can count on the quality of the work from the dealer. __________________ Specs: '16 340i\|6sp MT\|Silver Metallic\|Black Leather with Oyster Highlights\|Aluminum Hexagon Trim. Options: M-Sport\|Cold Weather\|Technology\|Track Handling\|Power Rear Sunshade\|Driving Assistance \|Driving Assistance Plus\|Lighting\|Harman Kardon\|Surround View Pics of my car
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01-10-2013, 01:00 PM	#14
z4ps Lieutenant 28 Rep 507 Posts Drives: F32 M4 Join Date: Feb 2008 Location: Socal iTrader: (13)	$1k is good deal for parts and labor at dealership.
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01-11-2013, 12:02 AM	#16
Tim M Just a regular guy. 62 Rep 514 Posts Drives: Alpine White M3 Sedan Join Date: Feb 2011 Location: CA iTrader: (2)	My dealer back dated shit that went wrong, when I took it in, because it had been going on for a while. They literally asked me if there was anything wrong before my warranty expired. Just ask nicely.
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01-13-2013, 01:32 PM	#18
eogintz Private First Class 12 Rep 121 Posts Drives: 2008 328xi coupe Join Date: Jun 2011 Location: new jersey iTrader: (0)	Daryl G, My name is Ed and I don't live too far from you. Which dealer do you use that is good? Thanks.
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01-15-2013, 04:46 PM	#19
David1 Brigadier General 945 Rep 4,034 Posts Drives: 09 E92 09 X5 Join Date: Mar 2007 Location: Columbus, OH iTrader: (1)	On my 09 X5 the water pump and t-stat left me stranded I was out of warranty by miles, not time and it was a goodwill repair. But, my X5 has a bad history of reliability. __________________ 2021 M2 Comp Sunset Orange \|Black with orange Stitching Dakota Leather\|Executive Pkg\|DCT
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01-15-2013, 04:58 PM	#20
mags Second Lieutenant 11 Rep 262 Posts Drives: 2014 F32 435i Luxury Line Join Date: Sep 2006 Location: Indiana iTrader: (0) Garage List 2007 E92 335i [0.00]	Call BMW NA, be nice, and ask very very humbly (most probably there will be a 21 year old girl from NJ on the other end) Tell her that it is not nice and if you had more than one BMW tell her that you were looking to buy a 3rd or 4th etc etc Good Luck
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01-15-2013, 05:39 PM	#21
SmoothStyle1 Lieutenant 116 Rep 406 Posts Drives: 340i, 6MT Join Date: Oct 2007 Location: NC, USA iTrader: (0)	Well, seeing as I've already taken care of the repair for $1,000 there is not much BMW NA can do for me now. Thanks for the input tho guys. __________________ Specs: '16 340i\|6sp MT\|Silver Metallic\|Black Leather with Oyster Highlights\|Aluminum Hexagon Trim. Options: M-Sport\|Cold Weather\|Technology\|Track Handling\|Power Rear Sunshade\|Driving Assistance \|Driving Assistance Plus\|Lighting\|Harman Kardon\|Surround View Pics of my car
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01-18-2013, 05:08 PM	#22
UncleWede Long Time Admirer, First Time Owner 18452 Rep 9,428 Posts Drives: G01 X3 M40i Dark Graphite Join Date: Jun 2005 Location: Oxnard, CA iTrader: (0)	Not worth your time for a phone call to maybe get back $1000? I had a tire issue early with the Bridgestones. AFTER replacing with new, and not having bad tires for inspection, BMW NA refunded my purchase price.
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