Bmw Of Manhattan Beware!!!

M5poe · 02-05-2013, 04:01 PM

Hi guys,
just wanted to let you guys know again incase you didnt see the post of my M5 2 years ago.
check out the link below.

this is about my most recent car its a 740i AW
brought my car in for a simple break change. got it back a few days later
there are litterally holes in my rear bumper and a nice scratch on my front bumper.
they are going to take care of the rear bumper but not the front bumper.
but the scumbags arent even willing to compensate to give me a damn loaner car for who knows how longs.
just a heads up don't bring your car here.
stay away stay away stay away!!!!!!!!!!!!!!!!!!!!!!!!
my cars in the lot now will upload pictures tomorroq

http://www.e90post.com/forums/showthread.php?t=327472

CFerrari9 · 02-05-2013, 05:04 PM

just read all your posts, crazy how much that dealership cares less about their clients. interested to see the photos.

M5poe · 02-05-2013, 05:25 PM

bmw service has gone to sh*t this will be my last beemer

themyst · 02-05-2013, 07:49 PM

Terrible, op. The dealer I go to takes pictures of the car before and after along with cameras in the lot entrance to prevent disputes. I remember when the dealer cracked my shifter trim in the 135i previously, they admitted fault put me in a 5 series loaner and had the car back to me a few days later.

Sucks to see BMW cutting corners like that, although it could just be isolated to BMW of Manhattan.

fwiw Pace BMW always took good care of me.

ny325 · 02-05-2013, 10:42 PM

Friend of mine took his M3 for service. Manhattan BMW returned his car with his headliner hanging. Took him several visits to have it fixed. They couldn't fix it properly, so he decided to bring his car to Bayside BMW.

SHEEDI · 02-06-2013, 08:39 AM

LOL, I have been doing research on all BMW Dealers in 5 boroughs and all dealers have good & bad reviews, some people say Bayside is bad, some people say manhattan is bad,some people say brooklyn is bad etc etc. and my personal belief is that it all depend what SA you deal with.

TommyLights · 02-06-2013, 09:14 AM

^^Very true.

gds52 · 02-06-2013, 10:00 AM

You said it earlier and now saying again. What will it take for at least you to not go to BMW of M again??

Thanks for sharing and letting ppl know.
Sorry about your experience. Now don't go there again.

RoadWarrior · 02-06-2013, 01:08 PM

Bayside service center is trash. The service is horrible.

mave198 · 02-06-2013, 04:42 PM

Always went to JMK in springfield and they take pics before they take the car in for service and I never got my vehicle back damaged.

TwinTuning · 02-06-2013, 09:08 PM

BMW of Manhattan is trash. The workers stole about $4 in quarters in my car which i keep for meter parking.

advans · 02-06-2013, 09:52 PM

I agree! BMW of Manhattan is total trash. I regret buying my car there.

My ex-service manager ZACH GESSEY, biggest scum bag in the world. His guys scratched my car, and all he said was "your car is never in any good condition anyways", I had an argument with him and he called back and told me I was banned from the dealership. I called my Sales Manager and told him that the two 750s that we were gonna buy is not gonna happen. We ended up buying it over at Bay Ridge.

Anyways, on the other hand, I never really had an issue with Jia Ho. Seemed like a pretty cool dude.

sirantsE90 · 02-06-2013, 10:04 PM

Worst BMW service I have ever been too. Brought my car in for simple fix and got it back with 400$ GPS missing and they said its not our problem. Who thought BMW would be okay with petty theft.

Never go there!!

kdbryce · 02-06-2013, 10:11 PM

damn how has no one complained to BMWNA about this?

seems like everyone has had unacceptable things happen to them at this dealer

ny325 · 02-07-2013, 12:29 AM

BMWNA needs a call regarding Manhattan BMW.

kushtrim · 02-07-2013, 01:48 PM

I took my car there to have my water pump replaced , they kept the car for 3 days, I picked it up no problem then 5 days later my SES light came on. I took it there again and told them I had it there 5 days ago , the SA was oh ok ill take a look at it and kept it there for another 3 day then calls me and tells me I can come and pick it up but dose not tell me what the problem was. When I went to pick it up I looked at the bill and see they replaced the thermostat and that was the reason I had to go there twice, I might be wrong but I think that should of been changed when the water pump was replaced. But they just waned me to go there again and pay twice for the 50$ deductible cuz they didn't even send me a survey I usually get for the second visit.

StevenY. · 02-07-2013, 01:53 PM

I remember someone saying that BMW of Manhattan doesn't give a shit about their clients since they get a lot of people going there anyways, I guess it's true. Their horrible service really needs to be reported to BMWNA.

SHEEDI · 02-07-2013, 02:16 PM

Idea, why dont we make a big complaint against these dealers BMW NA?????

RoadWarrior · 02-07-2013, 04:47 PM

Quote:

Originally Posted by SHEEDI

Idea, why dont we make a big complaint against these dealers BMW NA?????

i already made a complaint to bmwna. never got a call back. all they do is take a statement from you. then they apologize to you about how bad you were treated & f*(k in your a**. i would love to see the service advisor on the road, would put him right into the wall

roadwarrior --->

<--- service advisor

Kodak · 02-07-2013, 09:22 PM

Did you file a Police report ?? If not do so ASAP for petit larceny, I'm sure the dealer wouldn't like that.

Quote:

Originally Posted by sirantsE90

Worst BMW service I have ever been too. Brought my car in for simple fix and got it back with 400$ GPS missing and they said its not our problem. Who thought BMW would be okay with petty theft.

Never go there!!

Kodak · 02-07-2013, 09:26 PM

I would suggest go back to the dealer, then call 911 and say your car was involved in an accident at the dealer and you need a report filed for insurance purposes.

Quote:

Originally Posted by M5poe

Hi guys,
just wanted to let you guys know again incase you didnt see the post of my M5 2 years ago.
check out the link below.

this is about my most recent car its a 740i AW
brought my car in for a simple break change. got it back a few days later
there are litterally holes in my rear bumper and a nice scratch on my front bumper.
they are going to take care of the rear bumper but not the front bumper.
but the scumbags arent even willing to compensate to give me a damn loaner car for who knows how longs.
just a heads up don't bring your car here.
stay away stay away stay away!!!!!!!!!!!!!!!!!!!!!!!!
my cars in the lot now will upload pictures tomorroq

http://www.e90post.com/forums/showthread.php?t=327472

advans · 02-07-2013, 11:40 PM

Quote:

Originally Posted by StevenY.

I remember someone saying that BMW of Manhattan doesn't give a shit about their clients since they get a lot of people going there anyways, I guess it's true. Their horrible service really needs to be reported to BMWNA.

It's true. I took my M3 there, and my SA told me that "it's not the most expensive car, I don't understand why you are freaking out about it".

On the other hand, I've been taking my car to Bay Ridge (Life Quality), there's been goods and bads about this place, but my current SA is Dan Wallace Jr. He's pretty awesome so far, no complains yet. Their techs are probably not the best, but typical maintenance so far, it's been a

02-05-2013, 04:01 PM	#1
M5poe Private First Class 27 Rep 166 Posts Drives: BMW M5 V10 All Black Join Date: Sep 2009 Location: Brooklyn, NY iTrader: (0)	Bmw Of Manhattan Beware!!! Hi guys, just wanted to let you guys know again incase you didnt see the post of my M5 2 years ago. check out the link below. this is about my most recent car its a 740i AW brought my car in for a simple break change. got it back a few days later there are litterally holes in my rear bumper and a nice scratch on my front bumper. they are going to take care of the rear bumper but not the front bumper. but the scumbags arent even willing to compensate to give me a damn loaner car for who knows how longs. just a heads up don't bring your car here. stay away stay away stay away!!!!!!!!!!!!!!!!!!!!!!!! my cars in the lot now will upload pictures tomorroq http://www.e90post.com/forums/showthread.php?t=327472
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02-05-2013, 05:04 PM	#2
CFerrari9 Private 7 Rep 71 Posts Drives: 2024 BMW M3 Competition Join Date: Dec 2012 Location: New Jersey iTrader: (0)	just read all your posts, crazy how much that dealership cares less about their clients. interested to see the photos.
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02-05-2013, 05:25 PM	#3
M5poe Private First Class 27 Rep 166 Posts Drives: BMW M5 V10 All Black Join Date: Sep 2009 Location: Brooklyn, NY iTrader: (0)	bmw service has gone to sh*t this will be my last beemer
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02-05-2013, 07:49 PM	#4
themyst Major General 192 Rep 6,631 Posts Drives: '16 MK7 GTI Join Date: Feb 2009 Location: NYC iTrader: (8)	Terrible, op. The dealer I go to takes pictures of the car before and after along with cameras in the lot entrance to prevent disputes. I remember when the dealer cracked my shifter trim in the 135i previously, they admitted fault put me in a 5 series loaner and had the car back to me a few days later. Sucks to see BMW cutting corners like that, although it could just be isolated to BMW of Manhattan. fwiw Pace BMW always took good care of me. __________________ E90 LCI N54 6AT
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02-05-2013, 10:42 PM	#5
ny325 Brigadier General 959 Rep 3,159 Posts Drives: Jet Black E90 Join Date: Feb 2007 Location: Gridlock iTrader: (0)	Friend of mine took his M3 for service. Manhattan BMW returned his car with his headliner hanging. Took him several visits to have it fixed. They couldn't fix it properly, so he decided to bring his car to Bayside BMW.
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02-06-2013, 08:39 AM	#6
SHEEDI Banned 619 Rep 2,703 Posts Drives: 2009 335i - Sport PKG Join Date: Jun 2009 Location: NY iTrader: (0) Garage List 2009 BMW 335i [8.50]	LOL, I have been doing research on all BMW Dealers in 5 boroughs and all dealers have good & bad reviews, some people say Bayside is bad, some people say manhattan is bad,some people say brooklyn is bad etc etc. and my personal belief is that it all depend what SA you deal with.
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02-06-2013, 09:14 AM	#7
TommyLights Colonel 224 Rep 2,602 Posts Drives: Man Join Date: Jul 2010 iTrader: (12)	^^Very true. __________________ https://t.me/pump_upp
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02-06-2013, 10:00 AM	#8
gds52 Colonel 880 Rep 2,724 Posts Drives: BMW Z4M Coupe, BMW 328i E93 Co Join Date: Oct 2011 Location: NJ iTrader: (0)	You said it earlier and now saying again. What will it take for at least you to not go to BMW of M again?? Thanks for sharing and letting ppl know. Sorry about your experience. Now don't go there again.
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02-06-2013, 01:08 PM	#9
RoadWarrior New Member 2 Rep 8 Posts Drives: my nikes Join Date: Jan 2012 Location: somewhere iTrader: (0)	Bayside service center is trash. The service is horrible.
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02-06-2013, 04:42 PM	#10
mave198 Lieutenant 11 Rep 452 Posts Drives: 2007 BMW 335i Join Date: Jul 2010 Location: Brooklyn NYC iTrader: (2)	Always went to JMK in springfield and they take pics before they take the car in for service and I never got my vehicle back damaged.
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02-06-2013, 09:08 PM	#11
TwinTuning Captain 21 Rep 712 Posts Drives: E90 335I Join Date: Aug 2011 Location: HERE iTrader: (7)	BMW of Manhattan is trash. The workers stole about $4 in quarters in my car which i keep for meter parking.
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02-06-2013, 09:52 PM	#12
advans Advansolosis 240 Rep 1,459 Posts Drives: ///M+////AMG Join Date: Aug 2007 Location: NYC iTrader: (1)	I agree! BMW of Manhattan is total trash. I regret buying my car there. My ex-service manager ZACH GESSEY, biggest scum bag in the world. His guys scratched my car, and all he said was "your car is never in any good condition anyways", I had an argument with him and he called back and told me I was banned from the dealership. I called my Sales Manager and told him that the two 750s that we were gonna buy is not gonna happen. We ended up buying it over at Bay Ridge. Anyways, on the other hand, I never really had an issue with Jia Ho. Seemed like a pretty cool dude. __________________ 2011 E90 M3, ESS VT2-650, 2015 GL550
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02-06-2013, 10:04 PM	#13
sirantsE90 Colonel 153 Rep 2,120 Posts Drives: N51 E90 Join Date: Oct 2008 Location: Lake Grove iTrader: (18) Garage List 2008 328i [0.00]	Worst BMW service I have ever been too. Brought my car in for simple fix and got it back with 400$ GPS missing and they said its not our problem. Who thought BMW would be okay with petty theft. Never go there!! __________________ BMW CCA # 473001
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02-06-2013, 10:11 PM	#14
kdbryce I have to return some video tapes 361 Rep 4,712 Posts Drives: e70 X5M Join Date: Apr 2011 Location: Albany, NY iTrader: (0)	damn how has no one complained to BMWNA about this? seems like everyone has had unacceptable things happen to them at this dealer __________________ 13 Carbon Black e70 X5M - 13 Black Sapphire e92 335i - 10 Le Mans Blue e92 335i - 09 Monaco Blue e92 328i xdrive - 07 Sparkling Graphite e92 328xi
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02-07-2013, 12:29 AM	#15
ny325 Brigadier General 959 Rep 3,159 Posts Drives: Jet Black E90 Join Date: Feb 2007 Location: Gridlock iTrader: (0)	BMWNA needs a call regarding Manhattan BMW.
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02-07-2013, 01:48 PM	#16
kushtrim Major 183 Rep 1,320 Posts Drives: AW 528 xdrive (AW 335i coupe s Join Date: Dec 2008 Location: bronx N.Y iTrader: (3) Garage List 2008 335i coupe [10.00]	I took my car there to have my water pump replaced , they kept the car for 3 days, I picked it up no problem then 5 days later my SES light came on. I took it there again and told them I had it there 5 days ago , the SA was oh ok ill take a look at it and kept it there for another 3 day then calls me and tells me I can come and pick it up but dose not tell me what the problem was. When I went to pick it up I looked at the bill and see they replaced the thermostat and that was the reason I had to go there twice, I might be wrong but I think that should of been changed when the water pump was replaced. But they just waned me to go there again and pay twice for the 50$ deductible cuz they didn't even send me a survey I usually get for the second visit. __________________ M-tech front and rear bumpers /M3 style side skirts/gloss black painted roof/ black window trim/Matt black grill/35%tints/4"dimisaTips/CF splitters/M3 style trunk spoiler/VMR V70s/JB4/BMS dci/AMS FMIC/H&R sport with BMW performance shocks. Thanx Sal and he's crew@AutoCoutureMotoring
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02-07-2013, 01:53 PM	#17
StevenY. ///M 227 Rep 2,248 Posts Drives: 10' SG e92 335i Join Date: Aug 2012 Location: NYC iTrader: (1)	I remember someone saying that BMW of Manhattan doesn't give a shit about their clients since they get a lot of people going there anyways, I guess it's true. Their horrible service really needs to be reported to BMWNA.
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02-07-2013, 02:16 PM	#18
SHEEDI Banned 619 Rep 2,703 Posts Drives: 2009 335i - Sport PKG Join Date: Jun 2009 Location: NY iTrader: (0) Garage List 2009 BMW 335i [8.50]	Idea, why dont we make a big complaint against these dealers BMW NA?????
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