Dealer Dilemma

breathe3asy · 03-06-2013, 02:55 PM

Guys in need of some opinions/advice,

Took delivery of my 2010 325i E92 from a main BMW dealership not long ago, soon discovered the drivers side headlight washer had stopped working (screenwash would spray under wheel arch?). Also, the washer cover wouldn't sit flush on the bumper after use, as in I could push it back in slightly.

The salesman who sold me the car kindly advised me to book the car into my local dealership & he will sort any issues out under warranty to keep me happy.

So booked it in with BM which went in today, got a phone call to say the technician had reconnected & secured the hose to the nozzle & all is well the car is ready. I asked the service guy to please check it himself & make sure all is 100%. Get another phone call saying the first couple of times the washer worked perfectly, then third time didn't sit quite flush, fourth even worse.

He passed on that the technician can make minor front bumper alignments in the morning to make up for the cover sticking out slightly, to which I wasn't pleased about. Said I wouldn't be happy with that type of fix & to take the opportunity to order in the necessary parts due to the car staying for another day. He informed me only faulty parts can be replaced under warranty, but will have a word with his people in the morning.

Where to go from here?

Cheers
Chris

Dragon88 · 03-06-2013, 04:05 PM

I assume the bumper is perfectly aligned and that it's the washer cover that isn't aligned? If so push back on the dealer to get it done properly, it's a well known design flaw on this model.

breathe3asy · 03-07-2013, 12:42 PM

Yeah the front bumper lines are symmetrical - all good. They've now said they can adjust the actual headlight washer instead of the bumper (which wasn't an option for me) & failed. So I have two new washer covers & a nozzle being ordered in, thankfully.

Whether this will be a permanent fix or even resolve the issue we will have to find out. I'll be sure to use strong screenwash in the future during winter so I don't cause any problems for the headlight washers again

03-06-2013, 02:55 PM	#1
breathe3asy Captain 121 Rep 614 Posts Drives: 340i F30 Join Date: Feb 2013 Location: West Sussex, UK iTrader: (0) Garage List E92 325i [10.00]	Dealer Dilemma Guys in need of some opinions/advice, Took delivery of my 2010 325i E92 from a main BMW dealership not long ago, soon discovered the drivers side headlight washer had stopped working (screenwash would spray under wheel arch?). Also, the washer cover wouldn't sit flush on the bumper after use, as in I could push it back in slightly. The salesman who sold me the car kindly advised me to book the car into my local dealership & he will sort any issues out under warranty to keep me happy. So booked it in with BM which went in today, got a phone call to say the technician had reconnected & secured the hose to the nozzle & all is well the car is ready. I asked the service guy to please check it himself & make sure all is 100%. Get another phone call saying the first couple of times the washer worked perfectly, then third time didn't sit quite flush, fourth even worse. He passed on that the technician can make minor front bumper alignments in the morning to make up for the cover sticking out slightly, to which I wasn't pleased about. Said I wouldn't be happy with that type of fix & to take the opportunity to order in the necessary parts due to the car staying for another day. He informed me only faulty parts can be replaced under warranty, but will have a word with his people in the morning. Where to go from here? Cheers Chris
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03-06-2013, 04:05 PM	#2
Dragon88 Private First Class 6 Rep 161 Posts Drives: BMW E92 320i M-Sport Join Date: Jun 2012 Location: West London iTrader: (0)	I assume the bumper is perfectly aligned and that it's the washer cover that isn't aligned? If so push back on the dealer to get it done properly, it's a well known design flaw on this model.
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03-07-2013, 12:42 PM	#3
breathe3asy Captain 121 Rep 614 Posts Drives: 340i F30 Join Date: Feb 2013 Location: West Sussex, UK iTrader: (0) Garage List E92 325i [10.00]	Yeah the front bumper lines are symmetrical - all good. They've now said they can adjust the actual headlight washer instead of the bumper (which wasn't an option for me) & failed. So I have two new washer covers & a nozzle being ordered in, thankfully. Whether this will be a permanent fix or even resolve the issue we will have to find out. I'll be sure to use strong screenwash in the future during winter so I don't cause any problems for the headlight washers again
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