California NEW CENTURY BMW SUCKS

E92TT · 09-07-2007, 06:24 PM

Hi

Just like the most 335i Driver....My fuel pump has some long crank problem so i sent my car to NEW CENTURY on 7/25/2007 for diagnose and yes it was the pump problem and they said thei already placed the order for a new pump for me. Since my car still drivable so i didn't request for a loaner.

On 8/29/2007, the SA call me and said the fuel pump is in stock ready to install so i made a appointment with them on 9/4/2007 morning.

On 9/4/2007 9:00AM, i drop my car into New Century BMW for replace my pump and i left with a loaner car at 10:30AM to work but after 4 hours of wait the SA call me and tell me they don't have the pump in stock and need to re-order and i have to wait another month for my Pump.... so i drove back to NEW CENTURY BMW right after SA call me and return the loaner car to them. I spoke with the SA and he didn't even say sorry about it just keep saying "I Understand that" Blah Blah Blah, so i decide to talk to the service manager and he promised me the pump will arrive on 9/6/2001 or 9/7/2007.

Today is 9/7/2007 and i tried to call the manager many times and left 2 Msgs in the morning but i haven't heard from them yet.

Sorry for my bad english...hope you guys understand what i mean.

!Xoible · 09-07-2007, 06:37 PM

you dont need good english to cuss bro. cuss away
go by them and talk to them man

evoi19 · 09-07-2007, 06:41 PM

so what was the SA's reason that they didn't have the fuel pump when he called you and said they did?

!Xoible · 09-07-2007, 06:46 PM

well regardless. the manager committed to have it today. so i say he has to go in again and talk face-to-face. this is BS

ironjw · 09-07-2007, 06:47 PM

does it matter if u take it to a diff. dealership?

!Xoible · 09-07-2007, 06:55 PM

a new wait probably

E92TT · 09-07-2007, 06:55 PM

Quote:

Originally Posted by ironjw

does it matter if u take it to a diff. dealership?

if i take it to another dealership then i have to wait another month for my pump......

so i decide to push New Century to get it fix asap.

!Xoible · 09-07-2007, 06:56 PM

call up BMW customer care or whatever it's called. have them get involved. But i would go to the guy today before he bails

E92TT · 09-07-2007, 06:58 PM

Quote:

Originally Posted by evo119

so what was the SA's reason that they didn't have the fuel pump when he called you and said they did?

He just told me they dont have it in stock and he didnt know why....that sucks

E92TT · 09-07-2007, 07:02 PM

Quote:

Originally Posted by mantis

call up BMW customer care or whatever it's called. have them get involved. But i would go to the guy today before he bails

i am going to call BMW NA tomorrow if he don't return my call before they close.

jasonn · 09-08-2007, 01:41 AM

who was your SA? I always go to Mark Hsieh and he always helps me out.

davedave · 09-08-2007, 03:09 AM

try Shelly BMW, they are pretty professional. They take care me right when my fuel pump ... power steering ... sunroof need services

2e9x's · 09-08-2007, 10:49 AM

Try South Bay BMW instead. Tell any service writer that you demand that Hiep work on your car. He is a really good guy who will take good care of your car.

PAKMAN · 09-08-2007, 11:40 AM

its takes a month to get a fuel pump? i thought if its under warranty they can get it right away?

!Xoible · 09-08-2007, 11:42 AM

Quote:

Originally Posted by PakmanE90

its takes a month to get a fuel pump? i thought if its under warranty they can get it right away?

all 335's with failed fuel pumps are under warrenty, they still had several weeks wait

Dimsuminabox2go · 09-08-2007, 01:54 PM

Im on the same boat. I'm suppose to pick up the car today with no fuel pump either. Which i think is BS.

E92TT · 09-08-2007, 04:11 PM

Quote:

Originally Posted by Dimsuminabox2go

Im on the same boat. I'm suppose to pick up the car today with no fuel pump either. Which i think is BS.

New Century again?

Dimsuminabox2go · 09-10-2007, 03:05 PM

Yup New Century. It is suppose to arrive in 2 weeks. So hopefully by then. I asked the Service what happens if the car dies. Then he says just tow it back.

longtran · 09-10-2007, 04:26 PM

i never have a problem with them. then again, i dont have a fuel pump problem. talk to ben the manager there. he is a good guy. he will sort everything out. who is your SA there?

E92TT · 09-10-2007, 04:32 PM

Quote:

Originally Posted by longtran

i never have a problem with them. then again, i dont have a fuel pump problem. talk to ben the manager there. he is a good guy. he will sort everything out. who is your SA there?

Yup,Ben is Currently helping me out with everything, his service is much better then Mr.Able.

snohman · 09-10-2007, 05:40 PM

Quote:

Originally Posted by longtran

i never have a problem with them. then again, i dont have a fuel pump problem. talk to ben the manager there. he is a good guy. he will sort everything out. who is your SA there?

Sidney Chan FTW!

E92TT · 09-10-2007, 06:25 PM

Quote:

Originally Posted by snohman

Sidney Chan FTW!

who is Sidney Chan?

09-07-2007, 06:24 PM	#1
E92TT www.signettour.com 18 Rep 297 Posts Drives: Z4MR Join Date: Mar 2007 Location: Los Angeles iTrader: (1)	California NEW CENTURY BMW SUCKS Hi Just like the most 335i Driver....My fuel pump has some long crank problem so i sent my car to NEW CENTURY on 7/25/2007 for diagnose and yes it was the pump problem and they said thei already placed the order for a new pump for me. Since my car still drivable so i didn't request for a loaner. On 8/29/2007, the SA call me and said the fuel pump is in stock ready to install so i made a appointment with them on 9/4/2007 morning. On 9/4/2007 9:00AM, i drop my car into New Century BMW for replace my pump and i left with a loaner car at 10:30AM to work but after 4 hours of wait the SA call me and tell me they don't have the pump in stock and need to re-order and i have to wait another month for my Pump.... so i drove back to NEW CENTURY BMW right after SA call me and return the loaner car to them. I spoke with the SA and he didn't even say sorry about it just keep saying "I Understand that" Blah Blah Blah, so i decide to talk to the service manager and he promised me the pump will arrive on 9/6/2001 or 9/7/2007. Today is 9/7/2007 and i tried to call the manager many times and left 2 Msgs in the morning but i haven't heard from them yet. Sorry for my bad english...hope you guys understand what i mean. __________________ ///M
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09-07-2007, 06:37 PM	#2
!Xoible Banned 875 Rep 46,010 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	you dont need good english to cuss bro. cuss away go by them and talk to them man
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09-07-2007, 06:41 PM	#3
evoi19 Lieutenant General 1708 Rep 17,450 Posts Drives: 2022 G80C Join Date: Dec 2006 Location: Bay Area iTrader: (18)	so what was the SA's reason that they didn't have the fuel pump when he called you and said they did?
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09-07-2007, 06:46 PM	#4
!Xoible Banned 875 Rep 46,010 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	well regardless. the manager committed to have it today. so i say he has to go in again and talk face-to-face. this is BS
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09-07-2007, 06:47 PM	#5
ironjw Major 34 Rep 1,416 Posts Drives: 2007 335i Join Date: Apr 2007 Location: 818 iTrader: (0) Garage List 2007 335i [0.00]	does it matter if u take it to a diff. dealership?
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09-07-2007, 06:55 PM	#6
!Xoible Banned 875 Rep 46,010 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	a new wait probably
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09-07-2007, 06:56 PM	#8
!Xoible Banned 875 Rep 46,010 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	call up BMW customer care or whatever it's called. have them get involved. But i would go to the guy today before he bails
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09-08-2007, 01:41 AM	#11
jasonn JDM Slut 143 Rep 4,233 Posts Drives: v Join Date: Feb 2006 Location: FL iTrader: (12) Garage List 2014 PORSCHE CAYMAN [10.00] 2013 BMW X1 [9.00] 2014 BMW X5 xDrive35i [9.00] 2013 PORSCHE 991 [10.00] 2007 BMW 335i [9.08]	who was your SA? I always go to Mark Hsieh and he always helps me out.
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09-08-2007, 03:09 AM	#12
davedave Captain 44 Rep 788 Posts Drives: Godzilla Join Date: Jul 2007 Location: Somewhere iTrader: (7)	try Shelly BMW, they are pretty professional. They take care me right when my fuel pump ... power steering ... sunroof need services
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09-08-2007, 10:49 AM	#13
2e9x's Major 53 Rep 1,137 Posts Drives: 335i ED 7/07 Join Date: Dec 2006 Location: A Sunny Place iTrader: (2)	Try South Bay BMW instead. Tell any service writer that you demand that Hiep work on your car. He is a really good guy who will take good care of your car. __________________ 2010 Evo X - silver with a big, stupid wing on the back 2009 VW CC - Black/Black - with a 2011 328i on order to replace it - ED 8/1/11
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09-08-2007, 11:40 AM	#14
PAKMAN Lieutenant General 370 Rep 16,214 Posts Drives: 2011 E92 M3 Join Date: May 2006 Location: NORTHERN CALIFORNIA iTrader: (35) Garage List 2011 BMW E92 M3 [9.50] 2006 e90 330i [5.50]	its takes a month to get a fuel pump? i thought if its under warranty they can get it right away? __________________ stock car
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09-08-2007, 01:54 PM	#16
Dimsuminabox2go Private 3 Rep 87 Posts Drives: 335I Join Date: Aug 2007 Location: So Cali iTrader: (0)	Im on the same boat. I'm suppose to pick up the car today with no fuel pump either. Which i think is BS.
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09-10-2007, 03:05 PM	#18
Dimsuminabox2go Private 3 Rep 87 Posts Drives: 335I Join Date: Aug 2007 Location: So Cali iTrader: (0)	Yup New Century. It is suppose to arrive in 2 weeks. So hopefully by then. I asked the Service what happens if the car dies. Then he says just tow it back.
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09-10-2007, 04:26 PM	#19
longtran Lieutenant General 1472 Rep 16,625 Posts Drives: E90 M3 Join Date: Jul 2005 Location: CA iTrader: (105) Garage List 2006 325i [0.00]	i never have a problem with them. then again, i dont have a fuel pump problem. talk to ben the manager there. he is a good guy. he will sort everything out. who is your SA there?
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