Naples or Fort Myers for BMW dealer service?

JP308 · 08-09-2013, 09:52 AM

I am new to the Naples/Fort Myers area, living roughly half way between both dealerships and was looking for insight on which of the 2 dealers has the best service. I have a 2010 335i cab, and will be needing to bring the car in for routine service shortly so just looking to get some local perspective on the 2 dealers service reviews. Any and all help appreciated.
Regards, JP

Karbon · 08-10-2013, 11:22 AM

I have a 2010 335i as well.

I like Naples - Germain BMW. Easy going and you never feel rushed.

Fort Myers is owned by Sonic Automotive so they're more corporate and less willing to deal. I always feel more pressured there.

I also went to Fort Myers when I had a low tire warning light. Bought my car from Naples - Germain with Nitro in the tires. Fort Myers said they didn't have Nitro. Every car shop around I know of has nitro, it seemed odd that Fort Myers didn't.

mjmarovi · 08-10-2013, 01:27 PM

Exotic car care Jason- 239. Four five four 1711

That's who you need to call/go, way better service and pricing than either dealership. He used to work at the Naples dealership.

JP308 · 08-10-2013, 02:33 PM

Thanks for the info. As the car is under warranty I will be staying with a BMW dealer.

princetonprep17 · 08-12-2013, 08:31 AM

I have had great luck with both dealers. Unfortunately, BMW of FM best SA Eddie recently left to go to Mini of FM. I've never felt pressured at that dealer and they have gone above and beyond to take care of me a few times when I was in a bind (blow out on a run flat while heading to court (I'm a lawyer)). They got me in and out with a loaner off the lot so fast I didn't even miss my hearing. That said, I recently needed service and went to Germain as I had moved down to Naples. I think they're the better dealer in all honesty. Nothing against FM, they're great. I just think the overall feel and experience at Germain was slightly better.

bumere90 · 08-12-2013, 10:22 AM

Quote:

Originally Posted by princetonprep17

I have had great luck with both dealers. Unfortunately, BMW of FM best SA Eddie recently left to go to Mini of FM. I've never felt pressured at that dealer and they have gone above and beyond to take care of me a few times when I was in a bind (blow out on a run flat while heading to court (I'm a lawyer)). They got me in and out with a loaner off the lot so fast I didn't even miss my hearing. That said, I recently needed service and went to Germain as I had moved down to Naples. I think they're the better dealer in all honesty. Nothing against FM, they're great. I just think the overall feel and experience at Germain was slightly better.

Agree, I recently found out that Eddie left and it kinda sucks. Because he was the only normal SA in there.
OP, I been to both, and I have to say that the Naples BMW dealership is better in any aspect.

Gamboa989 · 08-12-2013, 01:50 PM

That sucks, he was my SA as well and was the only cool one that didn't give me crap about my mods.

princetonprep17 · 08-13-2013, 10:48 AM

Quote:

Originally Posted by Gamboa989

That sucks, he was my SA as well and was the only cool one that didn't give me crap about my mods.

One of the main reasons I really liked him as well. Not only was he knowledgeable and always went the extra mile to help me out, but he also never said a word about my mods. I think that was a big loss for that dealer.

JP308 · 08-13-2013, 05:09 PM

Naples it is and thanks for the comments.

chumley · 08-14-2013, 12:53 PM

Late to the party but another vote for Naples. SA-Ryan and Tech-Justin are both good guys.

Titanium3er · 08-16-2013, 10:52 PM

I see you've made your decision already, but ill add my 2 cents in case anyone else finds this thread useful.

I used to go to BMW of FM until they told me really rough idle and cutting out under load was "normal for these cars". I too am under warranty so I brought it to Germain in Naples. It took three visits, but they were able to resolve the issues. They first changed spark plugs and coils. Next, HPFP and all the injectors. Finally, they carbon blasted the intake valves and that resolved the problem.

I will say that BMW of FM replaced my brakes and rotors at 5mm pad left while Germain has said that they have to wait until 3mm.

Hope this helps.

JP308 · 10-10-2013, 02:13 PM

A positive update.
Took my car in for service at BMW of Naples yesterday and I was treated exceptionally well by Victor. On a drive down from Tampa a service prompt came on for brake fluid, so I called and made an appointment for the very next day. As the car is still under warranty, they took the opportunity to change the bad fog light bulb, brake rotors (brakes were pulsating a bit), brake pads, oil change (it was due in a few hundred miles), did the battery recall, new spark plugs and air filter...plus a few other little things...and gave me a new 328i to use while the car was in service. I will be honest...I have never been treated quite so well by any other dealership and that includes other BMW, Mercedes, Ferrari, Porsche and Mazda dealers....so I will be sticking with them. Thanks again for the info

Karbon · 10-11-2013, 02:05 PM

Quote:

Originally Posted by JP308

A positive update.
Took my car in for service at BMW of Naples yesterday and I was treated exceptionally well by Victor. On a drive down from Tampa a service prompt came on for brake fluid, so I called and made an appointment for the very next day. As the car is still under warranty, they took the opportunity to change the bad fog light bulb, brake rotors (brakes were pulsating a bit), brake pads, oil change (it was due in a few hundred miles), did the battery recall, new spark plugs and air filter...plus a few other little things...and gave me a new 328i to use while the car was in service. I will be honest...I have never been treated quite so well by any other dealership and that includes other BMW, Mercedes, Ferrari, Porsche and Mazda dealers....so I will be sticking with them. Thanks again for the info

Victor is awesome.
He always makes sure I am up to date on all my Maintenance.

Germain as a whole always treats me great.

Bamsterman68 · 10-17-2013, 08:49 PM

Glad to see so many positive reviews on Germain! I'm a parts advisor there, so its great to see people are happy with our service. Thanks!

EHDEN · 10-17-2013, 11:08 PM

Quote:

Originally Posted by JP308

I am new to the Naples/Fort Myers area, living roughly half way between both dealerships and was looking for insight on which of the 2 dealers has the best service. I have a 2010 335i cab, and will be needing to bring the car in for routine service shortly so just looking to get some local perspective on the 2 dealers service reviews. Any and all help appreciated.
Regards, JP

go to Bert Smith BMW. they take care of us. Let them know that Florida Bimmer sent you and they will offer discounts on parts. Ask for John Aslan for sales. goodluck!

JP308 · 10-18-2013, 05:07 PM

You must have missed my post that said I was very happy with Germain BMW. That and the fact that I was looking for insight on the Naples vs Fort Myers locations. I don't see the need to travel 3 hours out of my way to get service done.

08-09-2013, 09:52 AM	#1
JP308 New Member 10 Rep 21 Posts Drives: BMW 335i Join Date: Sep 2012 Location: SouthWest Florida iTrader: (0)	Naples or Fort Myers for BMW dealer service? I am new to the Naples/Fort Myers area, living roughly half way between both dealerships and was looking for insight on which of the 2 dealers has the best service. I have a 2010 335i cab, and will be needing to bring the car in for routine service shortly so just looking to get some local perspective on the 2 dealers service reviews. Any and all help appreciated. Regards, JP
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08-10-2013, 11:22 AM	#2
Karbon First Lieutenant 26 Rep 363 Posts Drives: 2010 335i Join Date: Nov 2012 Location: Southwest Florida iTrader: (0)	I have a 2010 335i as well. I like Naples - Germain BMW. Easy going and you never feel rushed. Fort Myers is owned by Sonic Automotive so they're more corporate and less willing to deal. I always feel more pressured there. I also went to Fort Myers when I had a low tire warning light. Bought my car from Naples - Germain with Nitro in the tires. Fort Myers said they didn't have Nitro. Every car shop around I know of has nitro, it seemed odd that Fort Myers didn't. __________________ (SOLD)2010 Alpine White 335i - Sports Package, Premium Package, Navigation, Comfort Access 2016 Infiniti 3.0t Q50S
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08-10-2013, 01:27 PM	#3
mjmarovi Private First Class 18 Rep 188 Posts Drives: blue 335i e92 Join Date: Jun 2013 Location: SW Florida iTrader: (0)	Exotic car care Jason- 239. Four five four 1711 That's who you need to call/go, way better service and pricing than either dealership. He used to work at the Naples dealership.
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08-10-2013, 02:33 PM	#4
JP308 New Member 10 Rep 21 Posts Drives: BMW 335i Join Date: Sep 2012 Location: SouthWest Florida iTrader: (0)	Thanks for the info. As the car is under warranty I will be staying with a BMW dealer.
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08-12-2013, 08:31 AM	#5
princetonprep17 Second Lieutenant 12 Rep 252 Posts Drives: e92 335i Join Date: Nov 2011 Location: FL iTrader: (2)	I have had great luck with both dealers. Unfortunately, BMW of FM best SA Eddie recently left to go to Mini of FM. I've never felt pressured at that dealer and they have gone above and beyond to take care of me a few times when I was in a bind (blow out on a run flat while heading to court (I'm a lawyer)). They got me in and out with a loaner off the lot so fast I didn't even miss my hearing. That said, I recently needed service and went to Germain as I had moved down to Naples. I think they're the better dealer in all honesty. Nothing against FM, they're great. I just think the overall feel and experience at Germain was slightly better. __________________ 70 Mustang Mach 1 - built 428 SCJ, 4 speed, 3.91 Detroit Locker www.ThePointsJetSetter.com
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08-12-2013, 01:50 PM	#7
Gamboa989 Private First Class 9 Rep 106 Posts Drives: 2012 335i E92 Join Date: Nov 2012 Location: Cape Coral, Fl iTrader: (0) Garage List 2009 Bmw 328i [0.00]	That sucks, he was my SA as well and was the only cool one that didn't give me crap about my mods.
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08-13-2013, 05:09 PM	#9
JP308 New Member 10 Rep 21 Posts Drives: BMW 335i Join Date: Sep 2012 Location: SouthWest Florida iTrader: (0)	Naples it is and thanks for the comments.
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08-14-2013, 12:53 PM	#10
chumley Captain 51 Rep 776 Posts Drives: 2009 335 Join Date: May 2009 Location: Naples, FL iTrader: (1)	Late to the party but another vote for Naples. SA-Ryan and Tech-Justin are both good guys. __________________ MHD flash, DCI, BMW PE, ETS FMIC, Powerflex, SWS8xi's, VMR 803's in Solar Rain, LUX V4
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08-16-2013, 10:52 PM	#11
Titanium3er First Lieutenant 20 Rep 345 Posts Drives: '08 335i, '03 Kawa Z1000 Join Date: Apr 2013 Location: SW FL iTrader: (0) Garage List '08 BMW E90 335i [10.00] '03 Kawasaki Z1000 [10.00]	I see you've made your decision already, but ill add my 2 cents in case anyone else finds this thread useful. I used to go to BMW of FM until they told me really rough idle and cutting out under load was "normal for these cars". I too am under warranty so I brought it to Germain in Naples. It took three visits, but they were able to resolve the issues. They first changed spark plugs and coils. Next, HPFP and all the injectors. Finally, they carbon blasted the intake valves and that resolved the problem. I will say that BMW of FM replaced my brakes and rotors at 5mm pad left while Germain has said that they have to wait until 3mm. Hope this helps.
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10-10-2013, 02:13 PM	#12
JP308 New Member 10 Rep 21 Posts Drives: BMW 335i Join Date: Sep 2012 Location: SouthWest Florida iTrader: (0)	A positive update. Took my car in for service at BMW of Naples yesterday and I was treated exceptionally well by Victor. On a drive down from Tampa a service prompt came on for brake fluid, so I called and made an appointment for the very next day. As the car is still under warranty, they took the opportunity to change the bad fog light bulb, brake rotors (brakes were pulsating a bit), brake pads, oil change (it was due in a few hundred miles), did the battery recall, new spark plugs and air filter...plus a few other little things...and gave me a new 328i to use while the car was in service. I will be honest...I have never been treated quite so well by any other dealership and that includes other BMW, Mercedes, Ferrari, Porsche and Mazda dealers....so I will be sticking with them. Thanks again for the info
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10-17-2013, 08:49 PM	#14
Bamsterman68 Lieutenant 83 Rep 540 Posts Drives: 2014 X1 sDrive28i ///M-Sport Join Date: Jul 2013 Location: Naples, FL iTrader: (1)	Glad to see so many positive reviews on Germain! I'm a parts advisor there, so its great to see people are happy with our service. Thanks!
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10-18-2013, 05:07 PM	#16
JP308 New Member 10 Rep 21 Posts Drives: BMW 335i Join Date: Sep 2012 Location: SouthWest Florida iTrader: (0)	You must have missed my post that said I was very happy with Germain BMW. That and the fact that I was looking for insight on the Naples vs Fort Myers locations. I don't see the need to travel 3 hours out of my way to get service done.
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