Can only get oil from bmw

Leah1 · 08-30-2013, 11:59 AM

Just been in to see my local bmw garage about the cost of service thats due soon, and when I told them i will supply my own oil they said they cannot use it, I then went on to say that's its castrol edge correct 0w 30 and meets ll04spec etc and they then asked where did I buy it from when I said the Internet, they told me it can't be the correct one as the only one for my car can only be bought from bmw and they wont put it in the car.
Anyone had this before?

BoondogUK · 08-30-2013, 12:01 PM

Con.. there are lots of people here that have taken there own oil into a dealer for service

Russ.C · 08-30-2013, 12:06 PM

Find another local dealer that will do it then confront your dealership?

Sportplus · 08-30-2013, 12:06 PM

Hahahaha

What a joke, you can buy 0W 30 Castrol Edge from Halfords for £47

http://www.halfords.com/webapp/wcs/s...egoryId_165581

Robin330i · 08-30-2013, 12:15 PM

Utter bollocks - if they are willing to treat you like that then I would go elsewhere.

Leah1 · 08-30-2013, 12:15 PM

Quote:

Originally Posted by Sportplus

Hahahaha

What a joke, you can buy 0W 30 Castrol Edge from Halfords for £47

http://www.halfords.com/webapp/wcs/s...egoryId_165581

Yep I know I just laughed an walked away

Icekube · 08-30-2013, 12:54 PM

which dealer, so other people know they are con-men

ukbeemerboy · 08-30-2013, 02:01 PM

Quote:

Originally Posted by Leah1

Just been in to see my local bmw garage about the cost of service thats due soon, and when I told them i will supply my own oil they said they cannot use it, I then went on to say that's its castrol edge correct 0w 30 and meets ll04spec etc and they then asked where did I buy it from when I said the Internet, they told me it can't be the correct one as the only one for my car can only be bought from bmw and they wont put it in the car.
Anyone had this before?

Is your car under warranty?

zltm089 · 08-30-2013, 02:04 PM

Quote:

Originally Posted by Icekube

which dealer, so other people know they are con-men

plus one!

I've used 2 bmw dealerships and supplied my own oil.

name and shame.

Leah1 · 08-30-2013, 02:23 PM

Green bower Haverfordwest

Squintstream · 08-30-2013, 04:54 PM

Quote:

Originally Posted by Leah1

Green bower Haverfordwest

Now send this thread through to the service manager

Over 200 views and counting...

G82Dude · 08-30-2013, 08:12 PM

Complete drivel. Dealers do not and cannot insist on that at all. As long as the oil meets BMW standards (LL04) then it's no problem. It's BMW's standard not a dealers. Idiots.

Alternatively, save yourself £££s, and use Comma Syner Z (also LL04). Oh, and another dealer.

MEGA · 08-31-2013, 05:24 AM

The level of incompetence at main dealers is growing as actual mechanical knowledge continues to wain in lieu of a computer says no bunch of unskilled buffoons who can barely plug in their code readers letalone understand the cars.

dxb335d · 08-31-2013, 07:57 AM

Have supplied my own oil for many, many years now.

zltm089 · 08-31-2013, 09:04 AM

Quote:

Originally Posted by Squintstream

Now send this thread through to the service manager

Over 200 views and counting...

plus one!

mistryn · 08-31-2013, 09:46 AM

Ive had the same with sytner oldbury in the past - sorry but you cant use your own oul even though it meets spec. Emded up using rybrook warwick who said no probs we will just knock the price of the oil off the service price

sylonien · 08-31-2013, 10:12 AM

Went to 2 main dealers and they happy to take my supplied oil.
All stamped and no issue.

They didn't even mind what brand - just as long as its the same grade.

MattOz · 08-31-2013, 11:01 AM

Have used Rybrook in Warwick for years for my servicing. My M5 was serviced there on Thursday. As Mistryn says, no problem with supplying own oil. In fact, my M5 needs 9 litres of the stuff, so I buy it from ECP for £70. BMW want to charge £230 for the same amount! Crazy!

Billyray911 · 09-01-2013, 03:46 PM

Quote:

Originally Posted by mistryn

Ive had the same with sytner oldbury in the past - sorry but you cant use your own oul even though it meets spec. Emded up using rybrook warwick who said no probs we will just knock the price of the oil off the service price

Wankers-I can't stand that dealership-wont be back!

G82Dude · 09-01-2013, 07:55 PM

Quote:

Originally Posted by mistryn

Ive had the same with sytner oldbury in the past - sorry but you cant use your own oul even though it meets spec. Emded up using rybrook warwick who said no probs we will just knock the price of the oil off the service price

Doesn't surprise me with Sytner - probably the most arrogant [BMW] car dealership group that exists (coming a close second to Coopers).

Still, easy to resolve. Vote with your feet. You would think they could work that out themselves... How nice that you can afford to antagonise your customer base. Business must be good.

doughboy · 09-02-2013, 09:18 AM

They make a lot of margin on oil, so you can see why some try it on.

The workshop use 55gallon drums of the stuff which they get at a damn good price for sure, and yet they charge you retail £/litre for it.

Many will also charge you for full litres, not halves, so even though your car takes 6.5 litres they charge for 7.

A few years back, when I asked for my spare half litre, they tell me they can't handover "opened' oil for 'health & safety reasons" as if they were using litre bottles from Halfords!

WTF?

Barstewards.

08-30-2013, 11:59 AM	#1
Leah1 First Lieutenant 28 Rep 323 Posts Drives: 320d m sport Join Date: Jan 2013 Location: Space iTrader: (0)	Can only get oil from bmw Just been in to see my local bmw garage about the cost of service thats due soon, and when I told them i will supply my own oil they said they cannot use it, I then went on to say that's its castrol edge correct 0w 30 and meets ll04spec etc and they then asked where did I buy it from when I said the Internet, they told me it can't be the correct one as the only one for my car can only be bought from bmw and they wont put it in the car. Anyone had this before?
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08-30-2013, 12:01 PM	#2
BoondogUK Captain 29 Rep 901 Posts Drives: Monaco Blue e90 Join Date: Jul 2012 Location: Gloucestershire iTrader: (0)	Con.. there are lots of people here that have taken there own oil into a dealer for service __________________ Pre LCI Monaco Blue e90, iDrive, 18" 220M reps, M3 Front Bumper, LCI headlights, Darklines, Eibach Pro Kit [Build Thread] ICE: DLS R4s, Gladen HG-201BMW-3, Alpine PDX 4.100
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08-30-2013, 12:06 PM	#3
Russ.C Private First Class 15 Rep 192 Posts Drives: E92 330D M Sport Join Date: Sep 2012 Location: Berkshire iTrader: (0)	Find another local dealer that will do it then confront your dealership?
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08-30-2013, 12:06 PM	#4
Sportplus Lieutenant 19 Rep 569 Posts Drives: 318i M Sport E91 Join Date: Oct 2010 Location: London iTrader: (0)	Hahahaha What a joke, you can buy 0W 30 Castrol Edge from Halfords for £47 http://www.halfords.com/webapp/wcs/s...egoryId_165581
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08-30-2013, 12:15 PM	#5
Robin330i Lieutenant 37 Rep 512 Posts Drives: E90 330i M Sport Join Date: Jul 2012 Location: Cheshire iTrader: (2)	Utter bollocks - if they are willing to treat you like that then I would go elsewhere.
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08-30-2013, 12:54 PM	#7
Icekube Captain 46 Rep 891 Posts Drives: E87 130i Join Date: May 2013 Location: Livingston iTrader: (3)	which dealer, so other people know they are con-men
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08-30-2013, 02:23 PM	#10
Leah1 First Lieutenant 28 Rep 323 Posts Drives: 320d m sport Join Date: Jan 2013 Location: Space iTrader: (0)	Green bower Haverfordwest
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08-30-2013, 08:12 PM	#12
G82Dude - 294 Rep 2,612 Posts Drives: M4CMxD Join Date: Dec 2008 Location: Earth iTrader: (0)	Complete drivel. Dealers do not and cannot insist on that at all. As long as the oil meets BMW standards (LL04) then it's no problem. It's BMW's standard not a dealers. Idiots. Alternatively, save yourself £££s, and use Comma Syner Z (also LL04). Oh, and another dealer.
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08-31-2013, 05:24 AM	#13
MEGA Dieseasal 209 Rep 6,881 Posts Drives: LCI E92 335d M-Sport Join Date: Jan 2009 Location: Harrow, London iTrader: (2)	The level of incompetence at main dealers is growing as actual mechanical knowledge continues to wain in lieu of a computer says no bunch of unskilled buffoons who can barely plug in their code readers letalone understand the cars. __________________ Previously: 2003 Peugeot 206 1.6 8v \| 2006 E90 320d M-Sport, 19" BBS CH, Full Ice-cold JL audio install, August 2010 Total BMW 6 page feature car. \| 2003 Nissan 350Z GT Coupe 286BHP Now:2010 E92 LCI 335d M-Sport
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08-31-2013, 07:57 AM	#14
dxb335d The Tarmac Terrorist 1009 Rep 29,344 Posts Drives: 997.2 GT3 Join Date: Mar 2007 Location: ''Fandango Towers'' iTrader: (3) Garage List 2010 Porsche 997.2 GT3 [9.50] 2003 BMW E46 M3 [6.00] 2007 BMW E92 335D [5.50]	Have supplied my own oil for many, many years now.
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08-31-2013, 09:46 AM	#16
mistryn Colonel 154 Rep 2,045 Posts Drives: BMW 335D Join Date: Oct 2011 Location: Mids iTrader: (8)	Ive had the same with sytner oldbury in the past - sorry but you cant use your own oul even though it meets spec. Emded up using rybrook warwick who said no probs we will just knock the price of the oil off the service price
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08-31-2013, 10:12 AM	#17
sylonien Major 119 Rep 1,326 Posts Drives: M3 Join Date: Apr 2012 Location: UK iTrader: (0)	Went to 2 main dealers and they happy to take my supplied oil. All stamped and no issue. They didn't even mind what brand - just as long as its the same grade. __________________ Please consider checking out my YouTube Channel for car and tech videos.
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08-31-2013, 11:01 AM	#18
MattOz Lieutenant Colonel 345 Rep 1,830 Posts Drives: Alpina G21 D3S Join Date: Apr 2006 Location: Midlands iTrader: (1) Garage List 2011 E90 M3 [0.00]	Have used Rybrook in Warwick for years for my servicing. My M5 was serviced there on Thursday. As Mistryn says, no problem with supplying own oil. In fact, my M5 needs 9 litres of the stuff, so I buy it from ECP for £70. BMW want to charge £230 for the same amount! Crazy!
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09-02-2013, 09:18 AM	#21
doughboy Major General 1578 Rep 8,971 Posts Drives: 2018 M2 Comp 6MT Join Date: Jan 2009 Location: UK iTrader: (2)	They make a lot of margin on oil, so you can see why some try it on. The workshop use 55gallon drums of the stuff which they get at a damn good price for sure, and yet they charge you retail £/litre for it. Many will also charge you for full litres, not halves, so even though your car takes 6.5 litres they charge for 7. A few years back, when I asked for my spare half litre, they tell me they can't handover "opened' oil for 'health & safety reasons" as if they were using litre bottles from Halfords! WTF? Barstewards.
	Appreciate 0 Quote