Pacific BMW

Jimifighter · 12-08-2005, 08:33 PM

Anyone else had problems with this company? I have placed two orders with them and while the prices are great, the customer service has been less than acceptable.

1st go around, ordered three items and a few weeks later only two showed up. Took several months to get a refund on the item that was not shipped (out of stock) yet they still list it on the website. Had to call them with my credit card info in order to get the money back which was a first.

2nd time. Ordered the CF lips 10 days ago, no order tracking number so I emailed them. Two days later, no response and no tracking number and I sent almost $500 that way for the lips.

BigDog · 12-08-2005, 10:56 PM

yep same thing... cheap items

cust service sucks

krndanic307 · 12-09-2005, 12:13 AM

Even service department sucks!!! I can always complain going there =D it's like 5 mins away

BMW786 · 12-09-2005, 10:24 AM

Quote:

Originally Posted by Jimifighter

Anyone else had problems with this company? I have placed two orders with them and while the prices are great, the customer service has been less than acceptable.

1st go around, ordered three items and a few weeks later only two showed up. Took several months to get a refund on the item that was not shipped (out of stock) yet they still list it on the website. Had to call them with my credit card info in order to get the money back which was a first.

2nd time. Ordered the CF lips 10 days ago, no order tracking number so I emailed them. Two days later, no response and no tracking number and I sent almost $500 that way for the lips.

I've been trying to order the chrome grill from them but it is almost impossible to get a hold of their Internet mail order department. I left a voicemail but no call back - everytime I call I get the voicemail again! I'm thinking of going down there in person and ordering it since their price is still unbeatable, but yea the service sucks!

ksfrogman · 12-09-2005, 11:13 AM

Quote:

Originally Posted by Jimifighter

Anyone else had problems with this company? I have placed two orders with them and while the prices are great, the customer service has been less than acceptable.

1st go around, ordered three items and a few weeks later only two showed up. Took several months to get a refund on the item that was not shipped (out of stock) yet they still list it on the website. Had to call them with my credit card info in order to get the money back which was a first.

2nd time. Ordered the CF lips 10 days ago, no order tracking number so I emailed them. Two days later, no response and no tracking number and I sent almost $500 that way for the lips.

I'm confused. You're in South Carolina? Are you talking about Pacific BMW on the West Coast?

Jimifighter · 12-09-2005, 07:19 PM

Quote:

Originally Posted by ksfrogman

I'm confused. You're in South Carolina? Are you talking about Pacific BMW on the West Coast?

Yes, I am in SC. I called my dealership but they could not match the price on the CF lips at $231 each. I would have preferred to buy them elsewhere but Pacific had the best price.

Still no email from them, no tracking number but at least they charged my credit card $490!!!!!!!!!!!!

BellasBmw · 12-09-2005, 07:28 PM

Go through Circle Bmw, they were really good when it came to ordering parts. And its cheap too.

Jimifighter · 12-09-2005, 07:30 PM

Probably right, circle BMW was only $18 more. Just called and of course everyone is in a meeting or can't talk to me. Finally found out that the part is supposed to be in Monday b/c it was special order.

WHY DIDN'T THEY JUST TELL ME THAT IN THE FIRST PLACE!!!!

BMW786 · 12-10-2005, 11:38 AM

Quote:

Originally Posted by Jimifighter

Probably right, circle BMW was only $18 more. Just called and of course everyone is in a meeting or can't talk to me. Finally found out that the part is supposed to be in Monday b/c it was special order.

WHY DIDN'T THEY JUST TELL ME THAT IN THE FIRST PLACE!!!!

hmm...seems kind of shady to me. Maybe all these problems with we are having with them is a sign, lol...

wla10000 · 12-10-2005, 02:05 PM

I ordered carpet floor mat for my 330i, they sent me the M3 one, good or bad, guys/gals? See the pics.

My friend says good. I like it because it is M3 after all, but isn't it kind of bizarre to have a M3 mat on a 330i?

I also ordered wheel locks along with the mat. I remember I ordered with plastic caps ($6-7 more), but I couldn't find anything that is plastic in the box! :mad:

Pacific BMW price is

but service is definitely

BMW786 · 12-12-2005, 03:05 PM

Quote:

Originally Posted by wla10000

I ordered carpet floor mat for my 330i, they sent me the M3 one, good or bad, guys/gals? See the pics.

My friend says good. I like it because it is M3 after all, but isn't it kind of bizarre to have a M3 mat on a 330i?

I also ordered wheel locks along with the mat. I remember I ordered with plastic caps ($6-7 more), but I couldn't find anything that is plastic in the box! :mad:

Pacific BMW price is

but service is definitely

The mats are nice - only problem is you don't drive an M3. I think you should send those back to them and tell them that they gave you the wrong kind.

wla10000 · 12-13-2005, 03:19 AM

I called today 5 times, everytime the phone operator said sales rep were busy, and would call me back today and asked for my phone, I gave me number, and yet no one called me, I will call again tomorrow (or today 12:18am right now), I will keep calling until I get my mats :mad: :mad: :mad:

No more Pacific BMW for me, ever!!! :mad:

BMW786 · 12-13-2005, 10:16 AM

Quote:

Originally Posted by wla10000

I called today 5 times, everytime the phone operator said sales rep were busy, and would call me back today and asked for my phone, I gave me number, and yet no one called me, I will call again tomorrow (or today 12:18am right now), I will keep calling until I get my mats :mad: :mad: :mad:

No more Pacific BMW for me, ever!!! :mad:

I understand your frustration. Their service is horrible! I called yesterday to try and find out about the chrome grills and the guy told me to leave my number. I did - no one called back. I called last week and they said they've been backed up and so they are trying to catch up - whatever....I am NOT ordering the chrome grills from them - I don't care if they are cheap, they'll probably send me the wrong ones anyway.

Try calling their main number and then tell them you want to speak to the manager. If you let them know you have been trying to call many times already and that you're frustrated, then they will respond. I hope everything works out for you.

Jimifighter · 12-16-2005, 12:28 PM

Just called again as another week has passed with no luck. Was told by the clerk that internet sales is taking emails only today. You might say I lost it with him for a moment and after I told him to transfer the call and put a human being on the phone three times I got in touch with someone.

They could not find my order for 10 minutes and told me the same line as I got last week. Still on special order...will be in next week!

Next time I am ordering from Circle BMW.

BMW06 · 12-16-2005, 12:54 PM

I had trouble with them too.
But after making few phone calls, working my way through it, I figured out how stuff works there.

They have website running 24x7 with no in-house tech support. They have internet orders shipped only on Tuesday (may be sometimes Saturday). That is the only time someone will look at your order, no matter u ordered six days ago & your credit-card got charged for full amount.
So if you have problems with your internet order then... u getting helped is close to NULL.

They usually stock general parts & will be shipped to you once a week, but their inventory is not co-ordinated with what they sell online, so if u placed an order for specific part & its not in inventory then the only time they replenish it is when they start packing your order on tuesday morning !!!
Good thing is that they ship available parts ASAP, & bear double shipping cost of breaking your order.

And if u really want urself heard, then call Parts Manager , his direct phone number is listed online.

Their internet prices are unbeatable. But only if you have patience. Or call them to get those prices on phone & work your order from there.

Jimifighter · 12-16-2005, 09:50 PM

After the conversation today, I get home and there is an email from Pacific BMW with a UPS tracking number with an address that is AFU! You have got to be kidding me, they told me the product was not in yet then it ships hours after I call but to an address that is drastically different from what I input on their website. Pacific BMW gets an F- across the board. I told them this on the phone, they are losing customers rapidly!

NaTuReB0Y · 12-16-2005, 09:53 PM

I order the CF lips....no problems....got it in about 5 business days.

Jimifighter · 12-16-2005, 10:01 PM

Damn Natureboy, can you call them and tell them to hook me up?

NaTuReB0Y · 12-16-2005, 10:11 PM

hahahaha.......you gotta live in Southern Cali to receive the LOVE!

Not South Carolina!

AznBeemer23 · 12-16-2005, 10:22 PM

I never had any problems with them either....
I ordered my All weather mat, sun visor, and trunk mat from
them and got it in a couple of days.

Jimifighter · 12-17-2005, 07:25 AM

The part was definitely shipped yesterday after I called but as I said they sent it to VA (22907) instead of SC 29907.

This makes me believe that the part was there and they just forgot or neglected to send it before. The agent on the phone yesterday told me it was not in stock, no more truth in customer service I suppose.

BMW786 · 12-17-2005, 11:58 AM

For those of you who have had success in ordering from Pacific BMW is it better if I go down there in person? I want the chrome grills but I can't seem to find them anywhere else for that price.

12-08-2005, 08:33 PM	#1
Jimifighter Private First Class 21 Rep 137 Posts Drives: 2006 325i Join Date: Jul 2005 Location: Beaufort, SC iTrader: (0) Garage List 2006 BMW 325i [0.00]	Pacific BMW Anyone else had problems with this company? I have placed two orders with them and while the prices are great, the customer service has been less than acceptable. 1st go around, ordered three items and a few weeks later only two showed up. Took several months to get a refund on the item that was not shipped (out of stock) yet they still list it on the website. Had to call them with my credit card info in order to get the money back which was a first. 2nd time. Ordered the CF lips 10 days ago, no order tracking number so I emailed them. Two days later, no response and no tracking number and I sent almost $500 that way for the lips.
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12-08-2005, 10:56 PM	#2
BigDog Major 328 Rep 1,079 Posts Drives: YMB F80 Join Date: Jul 2005 Location: NYC iTrader: (1)	yep same thing... cheap items cust service sucks
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12-09-2005, 12:13 AM	#3
krndanic307 Captain 90 Rep 641 Posts Drives: F20 M140 Join Date: Oct 2005 Location: Cali/Buenos Aires iTrader: (0)	Even service department sucks!!! I can always complain going there =D it's like 5 mins away
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12-09-2005, 07:28 PM	#7
BellasBmw If love is the answer,please rephrase the question 333 Rep 1,731 Posts Drives: Tit Silver 325i Join Date: Jul 2005 Location: San Diego, Ca iTrader: (1) Garage List 2006 325i [0.00]	Go through Circle Bmw, they were really good when it came to ordering parts. And its cheap too. __________________ ~~BellasBmw~~ Proud mama to 325i/TiAg/Black lette/Pwr seats/Sirius/Sport/Walnut/Step/Xenons/Chrome exhaust/20% tint
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12-09-2005, 07:30 PM	#8
Jimifighter Private First Class 21 Rep 137 Posts Drives: 2006 325i Join Date: Jul 2005 Location: Beaufort, SC iTrader: (0) Garage List 2006 BMW 325i [0.00]	Probably right, circle BMW was only $18 more. Just called and of course everyone is in a meeting or can't talk to me. Finally found out that the part is supposed to be in Monday b/c it was special order. WHY DIDN'T THEY JUST TELL ME THAT IN THE FIRST PLACE!!!!
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12-10-2005, 02:05 PM	#10
wla10000 Private First Class 10 Rep 117 Posts Drives: 2006 330i Join Date: Sep 2005 Location: San Francisco iTrader: (0)	I ordered carpet floor mat for my 330i, they sent me the M3 one, good or bad, guys/gals? See the pics. My friend says good. I like it because it is M3 after all, but isn't it kind of bizarre to have a M3 mat on a 330i? I also ordered wheel locks along with the mat. I remember I ordered with plastic caps ($6-7 more), but I couldn't find anything that is plastic in the box! :mad: Pacific BMW price is but service is definitely Attached Images __________________ 330i Titanium Silver/Black/Aluminum Auto ZPP \| ZSP \| M-tech Kit \| Navigation \| OEM Alarm \| Blackline \| Power sunshade \| Clearbra \| PIAA LED Ring Marker
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12-13-2005, 03:19 AM	#12
wla10000 Private First Class 10 Rep 117 Posts Drives: 2006 330i Join Date: Sep 2005 Location: San Francisco iTrader: (0)	I called today 5 times, everytime the phone operator said sales rep were busy, and would call me back today and asked for my phone, I gave me number, and yet no one called me, I will call again tomorrow (or today 12:18am right now), I will keep calling until I get my mats :mad: :mad: :mad: No more Pacific BMW for me, ever!!! :mad: __________________ 330i Titanium Silver/Black/Aluminum Auto ZPP \| ZSP \| M-tech Kit \| Navigation \| OEM Alarm \| Blackline \| Power sunshade \| Clearbra \| PIAA LED Ring Marker
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12-16-2005, 12:28 PM	#14
Jimifighter Private First Class 21 Rep 137 Posts Drives: 2006 325i Join Date: Jul 2005 Location: Beaufort, SC iTrader: (0) Garage List 2006 BMW 325i [0.00]	Just called again as another week has passed with no luck. Was told by the clerk that internet sales is taking emails only today. You might say I lost it with him for a moment and after I told him to transfer the call and put a human being on the phone three times I got in touch with someone. They could not find my order for 10 minutes and told me the same line as I got last week. Still on special order...will be in next week! Next time I am ordering from Circle BMW.
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12-16-2005, 12:54 PM	#15
BMW06 Second Lieutenant 8 Rep 252 Posts Drives: F15 xDrive35i Join Date: Nov 2005 Location: Massachusetts iTrader: (0)	I had trouble with them too. But after making few phone calls, working my way through it, I figured out how stuff works there. They have website running 24x7 with no in-house tech support. They have internet orders shipped only on Tuesday (may be sometimes Saturday). That is the only time someone will look at your order, no matter u ordered six days ago & your credit-card got charged for full amount. So if you have problems with your internet order then... u getting helped is close to NULL. They usually stock general parts & will be shipped to you once a week, but their inventory is not co-ordinated with what they sell online, so if u placed an order for specific part & its not in inventory then the only time they replenish it is when they start packing your order on tuesday morning !!! Good thing is that they ship available parts ASAP, & bear double shipping cost of breaking your order. And if u really want urself heard, then call Parts Manager , his direct phone number is listed online. Their internet prices are unbeatable. But only if you have patience. Or call them to get those prices on phone & work your order from there.
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12-16-2005, 09:50 PM	#16
Jimifighter Private First Class 21 Rep 137 Posts Drives: 2006 325i Join Date: Jul 2005 Location: Beaufort, SC iTrader: (0) Garage List 2006 BMW 325i [0.00]	After the conversation today, I get home and there is an email from Pacific BMW with a UPS tracking number with an address that is AFU! You have got to be kidding me, they told me the product was not in yet then it ships hours after I call but to an address that is drastically different from what I input on their website. Pacific BMW gets an F- across the board. I told them this on the phone, they are losing customers rapidly!
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12-16-2005, 09:53 PM	#17
NaTuReB0Y Powered By 36DD 361 Rep 7,369 Posts Drives: 2006 E90 Join Date: Jul 2005 Location: Inland Empire iTrader: (12)	I order the CF lips....no problems....got it in about 5 business days. __________________ 2006 E90 330i Jet Black \| 20" WORK VS-XX \| FK452 \| H&R Sport on Koni Yellow \| REMUS QUAD
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12-16-2005, 10:01 PM	#18
Jimifighter Private First Class 21 Rep 137 Posts Drives: 2006 325i Join Date: Jul 2005 Location: Beaufort, SC iTrader: (0) Garage List 2006 BMW 325i [0.00]	Damn Natureboy, can you call them and tell them to hook me up?
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12-16-2005, 10:11 PM	#19
NaTuReB0Y Powered By 36DD 361 Rep 7,369 Posts Drives: 2006 E90 Join Date: Jul 2005 Location: Inland Empire iTrader: (12)	hahahaha.......you gotta live in Southern Cali to receive the LOVE! Not South Carolina! __________________ 2006 E90 330i Jet Black \| 20" WORK VS-XX \| FK452 \| H&R Sport on Koni Yellow \| REMUS QUAD
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12-16-2005, 10:22 PM	#20
AznBeemer23 Lieutenant 48 Rep 434 Posts Drives: Jet Black Hamann E90 Join Date: Jun 2005 Location: Irvine, CA & Philly iTrader: (0) Garage List 2006 330i [0.00]	I never had any problems with them either.... I ordered my All weather mat, sun visor, and trunk mat from them and got it in a couple of days. __________________ 2006 330i Automatic \|Jet Black \| Black Leather \| Brushed Aluminum \| Premium Package \| Sports Package \| iDrive & Navigation \| 5% Tint \| Hamann Kit \| Tein SS-P Coilover \| Forgeline VR3P 19x8.5 front 19x10 rear \| Falken FK-451 235/35ZR19 Front 265/30ZR19 Rear \| Rotora 6 Pistons Front 4 Pistons Rear Big Brake Kit \| Fujita Air Intake www.uucmotorwerks.com www.foxmarketing.net www.falkentire.com www.rotora.com www.f5air.com www.tein.com www.wheelpower.com
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12-17-2005, 07:25 AM	#21
Jimifighter Private First Class 21 Rep 137 Posts Drives: 2006 325i Join Date: Jul 2005 Location: Beaufort, SC iTrader: (0) Garage List 2006 BMW 325i [0.00]	The part was definitely shipped yesterday after I called but as I said they sent it to VA (22907) instead of SC 29907. This makes me believe that the part was there and they just forgot or neglected to send it before. The agent on the phone yesterday told me it was not in stock, no more truth in customer service I suppose.
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12-17-2005, 11:58 AM	#22
BMW786 Lieutenant 28 Rep 537 Posts Drives: SGraphite90 Join Date: Jul 2005 Location: South Bay, CA iTrader: (1)	For those of you who have had success in ordering from Pacific BMW is it better if I go down there in person? I want the chrome grills but I can't seem to find them anywhere else for that price.
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