[Jec1]

Just a heads up guys, I know everyone has their preferred service department, but for those dissatisfied with their current dealer or simply looking to explore other options, I've had nothing but good experiences with Hassel to date. Don't listen to reputations based off of stories from someone's friend of a friend.

I've had 2 cars serviced there for under warranty repair, no mods. Mark Hazlewood has taken care of me, with Greg Itkin filling in once or twice. The one time there was an issue with something done by a tech, Steven Janicek, the service manager, wound up handling it and has personally taken a real interest on subsequent visits to make sure my concern(s) are addressed appropriately.

Good guys, and they've treated me right, always giving me a loaner and paying attention to my car the way I would myself even though I didn't buy my current bmw from them.

Wherever you take your car for service, make sure you establish a relationship with your Advisor. I'm very happy with Mark and the guys at Hassel.

[AWDBooSTIn90]

Freeport, NY Hassel?

[Jec1]

^ Yup!

[AWDBooSTIn90]

Thats good to know, im about 15 mins from hassel and rallye bmw

[jvulture]

perhaps things would have gone differently if cars weren't under warranty. Arent all dealers obliged for repairs if the cars under warranty? I dont get it

[Jec1]

^ Without getting into specifics, a relatively minor situation that commonly occurs at dealership service departments was resolved by Hassel appropriately, the way it should have been without resistance, and I left happy and satisfied that they have my back. Surprisingly, or perhaps not surprisingly, in my experience, such a resolution is uncommon, and the norm is to deny responsibility and leave the customer holding the bag.

Not only that, but I feel like the service department has continually looked out for me. What is supposed to happen on paper doesn't always happen in reality. I feel like the service department has come to understand how I am about my car (read: anal) and specifically accommodates my needs to make me feel comfortable about servicing my car there.

Hassel doesn't bust my balls over every little thing when I have a concern about something with the car, they take care of things right and on time and follow up with me as necessary, and generally make me feel like my patronage is truly valued even though I haven't spent a penny on service. Plus I got a goodwill repair on a thermostat on a previous car shortly out of warranty, even though I clearly would have been paying out of pocket had it not been goodwilled, but they did what they had to do to make sure I didn't pay a dime.

This is the way it should be, but all too often its not. Everyone always takes to the internet to bitch and complain; figured I'd just drop my 2 cents about a local dealership who has done me right.

[NYCLCI]

Lol. Usually get serviced there but never had any major issues with my car to know. Wonder how they're going to react when I roll up there on Saturday for brake service, slammed on coilovers and 19's lmao

[LocustDigital]

Originally Posted by NYCLCI

Lol. Usually get serviced there but never had any major issues with my car to know. Wonder how they're going to react when I roll up there on Saturday for brake service, slammed on coilovers and 19's lmao

Pics! Glad you're enjoying them!

As for Hassel - I brought my car in at 65k because of wastegate rattle. Got a ride home (it was 11am so they ran out of loaners, no biggie). Got a call at 6pm, said we did not perform the repair. Got a ride back, signed a form that only addressed the wastegate rattle and not the 3 other things I mentioned (phantom mirror adjusting, squeaky brakes, trunk won't open), SA said "sorry bout that... (while on the computer)" and gave me my keys back. Wastegate rattle is "within parameters."

6 months later at 73k I decided to bring my car into Habberstad in Huntington. Made an appointment for 7am, the earliest spot possible. SA knew exactly why I was there and said "I'll do my very best to get you not new wastegates: new turbos." Said the only loaners they had for non-Habberstad customers that day were Hertz cars, so I picked a Ford Fusion. Better than nothing I thought.
One day passes, no call.
Second day I call and leave a message, no response.
Third day I call, leave a message, and around mid day he leaves me a voicemail. "Hey thanks for your patience. I would ask you to come in to switch your loaner for a 2014 328i but your turbos are being worked on as we speak. Your car should be done by tomorrow, so wouldn't make sense for you to switch out your loaner. Ok, thanks!" I arrive the next day, sign a form, and drive away with brand new turbos. And the SA did a free oil change, topped off the coolant, and even did the Battery Cable recall which I didn't even know about.

Besides the poor communication, Habberstad was awesome. Hassel said "sorry bout that." and didn't even bother to address the things I asked for. And they printed out a SIB about the wastegates that was dated 2008, when the final draft 2012 SIB, one that supersedes the previous ones and probably would've gotten me new turbos, was not even mentioned.

Thanks for reading.

[nyalpine90]

im on my 3rd bmw, hassel service adviser disappear like ghost only few are left like Mark< greg and maybe 2 more. Every time im schedule for repair or service i have some1 new. When I got the email about the survey I didnt do it but I fill the comment section.I recieved a call few days later from assistant manager of service. Assigned me to Greg for an ongoing issue that hasnt been resolved.

[Gugs]

Hassel is one of the worst dealers there is. Their service is terrible. They don't perform the proper work on your car. The techs are sad.
Expect your car to be missing half the nuts and bolts it went it with.

Ignorance is bliss as they say.

[evoix]

Originally Posted by Gugs

Hassel is one of the worst dealers there is. Their service is terrible. They don't perform the proper work on your car. The techs are sad.
Expect your car to be missing half the nuts and bolts it went it with.

Ignorance is bliss as they say.

I went in last week and asked the service advisor about wastegate rattle warranty and NONE of them knew what i was talking about!!!!! THey all said they never heard of it and told me to print out a bulletin and bring it to them. Are you kidding me

[_shim]

Originally Posted by Gugs

Hassel is one of the worst dealers there is. Their service is terrible. They don't perform the proper work on your car. The techs are sad.
Expect your car to be missing half the nuts and bolts it went it with.

Ignorance is bliss as they say.

Lol
Guys pls

Go to bayside, service is even better

[mick3ymik3]

I had a mixed experience with hassle bmw. I brought in my wife's 2011 328i there for an inspection. It was really cold snowy and cold that day. my car has a the tpms light on and I know it's caused by the temp drop. I left the car and Paul the service advisor told me that the car will not pass the inspection cause it has a slit. It will cause about 400 to get a new front (drivers side) tire. I took the car and brought it to Mavis to get the tire checked. No slits on the tire and it just needed a bit of air. Mavis did the inspection and it passed.

On the other hand I also take my 650i there for maintenance and to get some little stuff fixed. Mark hazelwood always helps me and gives me no problems. He is prompt and very professional.

[Jec1]

Originally Posted by mick3ymik3

On the other hand I also take my 650i there for maintenance and to get some little stuff fixed. Mark hazelwood always helps me and gives me no problems. He is prompt and very professional.

Yup...Mark is great! Its all about who you deal with and building a relationship with them. Believe me guys, everything not on BMW's dime is done at my mechanic, I only go to the dealership for warranty work. The experience isn't the same if you just drop in and deal with an unknown advisor once...same as building any relationship, things usually work out better for you.

I always call in advance and request Mark and a loaner car. I'm always accommodated and always taken care of. And of course it does help when you know what to discuss with the dealer to help pinpoint the issue, as it should. I wouldn't chalk that up as a negative.