Headache with tyreleader

whateva411 · 06-02-2014, 01:23 PM

So 3 weeks ago I ordered some Goodyear F1 AS2 from tyreleader. They arrived a week later, I signed for them didn't pay much attention chucked them in my car and went down to my local tyre place to have them fitted.

Whilst I was waiting for the fitter to become free, I took a closer look at the tyres and realized I had been sent some GY AS1 and not the AS2.

I emailed them straightaway and they admitted it was there fault the next day. Since then they said they would collect the tyres and refund me ASAP.

Its been 2 weeks since then and I am still waiting for them to collect the tyres!

There customer support guy 'Oliver' is such an idiot!

Frobius · 06-02-2014, 02:50 PM

I've not dealt with them, but will next month. I've heard that they're good, unless you have a drama at which point their customer service is rubbish.

Hope you get sorted soon. Do they have phone numbers?

whateva411 · 06-02-2014, 03:04 PM

No contact numbers whatsoever. It's all via email which isn't helping things.
Next time I'm going to use oponeo or tyreuniverse!

DuckySpud · 06-02-2014, 04:07 PM

I used them before and had no issues, it's a shame to hear their customer service is a let down like this

Nothing to add that will help sorry, but hope you get it sorted soon.

DMH-01 · 06-03-2014, 07:23 AM

Did you pay with a credit card or Paypal? Might be worth contacting them and raising a claim.

When I ordered mine I was lucky enough that the DPD driver arrived 15 minutes early (apparently they can't release the order till the time confirmed by email) so I got to give each set a thorough going over.

whateva411 · 06-03-2014, 07:52 AM

its the second time I used them. first time no issues. I did read online on other sites that their customer services is absolutely awful.

I did pay with credit card and have been in touch with my card company and they are going to send some documents out for me to complete!

06-02-2014, 01:23 PM	#1
whateva411 Lieutenant 31 Rep 435 Posts Drives: 2014 F32 430d MSport EB Join Date: May 2011 Location: west mids iTrader: (0)	Headache with tyreleader So 3 weeks ago I ordered some Goodyear F1 AS2 from tyreleader. They arrived a week later, I signed for them didn't pay much attention chucked them in my car and went down to my local tyre place to have them fitted. Whilst I was waiting for the fitter to become free, I took a closer look at the tyres and realized I had been sent some GY AS1 and not the AS2. I emailed them straightaway and they admitted it was there fault the next day. Since then they said they would collect the tyres and refund me ASAP. Its been 2 weeks since then and I am still waiting for them to collect the tyres! There customer support guy 'Oliver' is such an idiot! __________________ EB 430d with carbon goodies. MSport+, adaptive suspension, reversing cam, sunroof, park assist, rear collision alert, pro nav, heated seats, speed limit display, lane assist, comfort access, adaptive headlights.
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06-02-2014, 02:50 PM	#2
Frobius Major 42 Rep 1,021 Posts Drives: F11 530d M-Sport Join Date: Aug 2011 Location: Huntingdon, UK iTrader: (2) Garage List 2007 E91 330d M-Sport [0.00]	I've not dealt with them, but will next month. I've heard that they're good, unless you have a drama at which point their customer service is rubbish. Hope you get sorted soon. Do they have phone numbers? __________________ MY14 Space Grey F11 530d M-Sport
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06-02-2014, 03:04 PM	#3
whateva411 Lieutenant 31 Rep 435 Posts Drives: 2014 F32 430d MSport EB Join Date: May 2011 Location: west mids iTrader: (0)	No contact numbers whatsoever. It's all via email which isn't helping things. Next time I'm going to use oponeo or tyreuniverse! __________________ EB 430d with carbon goodies. MSport+, adaptive suspension, reversing cam, sunroof, park assist, rear collision alert, pro nav, heated seats, speed limit display, lane assist, comfort access, adaptive headlights.
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06-02-2014, 04:07 PM	#4
DuckySpud Captain 25 Rep 662 Posts Drives: 320D Touring Join Date: Jul 2012 Location: Sheffield iTrader: (1)	I used them before and had no issues, it's a shame to hear their customer service is a let down like this Nothing to add that will help sorry, but hope you get it sorted soon.
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06-03-2014, 07:23 AM	#5
DMH-01 Captain 12 Rep 693 Posts Drives: E92 335d M Sport Join Date: Apr 2012 Location: Essex iTrader: (1)	Did you pay with a credit card or Paypal? Might be worth contacting them and raising a claim. When I ordered mine I was lucky enough that the DPD driver arrived 15 minutes early (apparently they can't release the order till the time confirmed by email) so I got to give each set a thorough going over. __________________ Official Website\|Official Twitter Page\|Official Facebook Page
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06-03-2014, 07:52 AM	#6
whateva411 Lieutenant 31 Rep 435 Posts Drives: 2014 F32 430d MSport EB Join Date: May 2011 Location: west mids iTrader: (0)	its the second time I used them. first time no issues. I did read online on other sites that their customer services is absolutely awful. I did pay with credit card and have been in touch with my card company and they are going to send some documents out for me to complete!
	Appreciate 0 Quote