Getbmwparts.com order… Help!

Aloush · 06-06-2014, 08:20 PM

Hey guys, sorry if this isn't the right place to post this but just wanted to see if anyone else out there has had the same sort of experience I'm having… So basically, I placed an order for injectors and steering wheel trim from getbmwparts .com.. One day later they sent me an email saying they need a photo of the credit card I used and a piece of ID, since the credit card is Canadian and so is the billing address, to take my order off hold.. I found this really weird so when I had the time I shot them an email asking if this was for real… Long story short, I was receiving almost instantaneous emails back ensuring me that this was their policy and all information will be destroyed after the manual authorization took place. As soon as I sent the credit card (with the middle 8 digits covered) photo and the ID, I did not get a reply back which caused me to worry…. I sent a message to them requesting at least confirmation of receiving the photos, but still nothing… I really hope that I'm freaking out for nothing because the order was around 600$, and I wouldn't be too happy losing that much money…

I'm not trying to flame Tischer or anything, I'm just confused as to why the responses were instantaneous right before I sent the photos then right after there was absolutely nothing…. I've been waiting about 6 hours for a reply now and still nothing…. I'm afraid that maybe it was a hacker or something (you can tell my minds been sprinting all day about this…) Just wanted to know if someone has been in a similar situation and that it's completely normal so I can stop freaking out lol…. Thanks in advance!!

EDIT: To anyone reading this thread... It was just because the emails were being sent on Friday lol.. Everything has been resolved now! If they ask you to send ID and a picture of the credit card, it's normal. And if you send them late Friday afternoon and don't get a reply instantly, don't freak out like I did loool x_x

e92_enthusiast_1 · 06-06-2014, 08:26 PM

I've never ordered from them but I've been purchasing things online for a long time. Just not your normal protocol for an e-commerce purchase.

Only thing I can think of is that this is something that happens with foreign orders to prevent fraud. I wouldnt be too worried especially since you only showed the first and last four of your card.

DJtoad · 06-06-2014, 08:46 PM

I'm assuming you're shipping to a US address since I don't believe they ship internationally any longer. If you request that the parts be shipped anywhere other than the credit card billing address, they will ask for a copy of your driver's license and credit card:

Due to rising internet fraud, we've had to tighten our fraud protection policies. Your initial order with getBMWparts.com MUST ship to your authorized billing address - or you can email a clear scan/pic of your driver's license and credit card to us at getHelp@getbmwparts.com for approval if you need to ship to an alternate shipping address. Submit your order through our site, then immediately email the pic of the front and back of your driver's license and credit card to us at getHelp@getBMWparts.com. We'll delete/destroy these documents upon approval, and not require these for future orders.

Aloush · 06-06-2014, 08:54 PM

Yeah shipping it to the borders to pick it up… I'm just freaking out since its my first time buying from them.. I've heard nothing but good things about tischer on this forum though so I'm not doubting him, just was afraid I might've fallen victim to internet fraud lool..

roll_the_dice · 06-06-2014, 08:56 PM

I have ordered from them before and they never asked for anything like that. Soon after I ordered though, someone stole my CC information. I am not blaming them, but maybe they had some fraud and they are handling things differently now. I would call them. I usually deal with Jason...or send them a PM here. Seems strange but you never know. better safe than sorry.

In fact, I am about to order more stuff from them this weekend...maybe I will call them Monday. haha

DJtoad · 06-06-2014, 08:59 PM

They're a BMW dealership (used to be called Tischer BMW but are now called BMW of Silver Spring). No need to worry...

DJtoad · 06-06-2014, 09:01 PM

Quote:

Originally Posted by roll_the_dice

I have ordered from them before and they never asked for anything like that. Soon after I ordered though, someone stole my CC information. I am not blaming them, but maybe they had some fraud and they are handling things differently now. I would call them. I usually deal with Jason...or send them a PM here. Seems strange but you never know. better safe than sorry.

In fact, I am about to order more stuff from them this weekend...maybe I will call them Monday. haha

They won't ask for that information unless you ship to somewhere other than the billing address, and even then, only the first time you order. They won't ask for that information again on subsequent orders.

roll_the_dice · 06-06-2014, 09:35 PM

Quote:

Originally Posted by DJtoad

They won't ask for that information unless you ship to somewhere other than the billing address, and even then, only the first time you order. They won't ask for that information again on subsequent orders.

Thanks...yeah they are a good place to order. I trust them, plus it's AMEX...they take care of me. I have had my card # stolen 4 times in 4 years...never had a problem. it is good to be a member!

roadkillrob · 06-06-2014, 10:31 PM

They are usually on aim during business hours just hit them on that

Internet Parts Managers and certified BMW Parts Advisors Evan Winstead and Jason Reighard are also reachable through Private Message on the various online forums we support and direct emails listed in our About Us section, as well as our exclusive Free LiveChat Service via AIM during normal business hours; screen names 'Jason at Tischer' and 'Evan at Tischer'. Don't have AIM? Click here to download this free program!

bob.g · 06-07-2014, 04:44 PM

ive ordered from them and also shipped to the border (kinek drop off location, worked out r eally well). At the time i didnt need to provide any extra info, but i wouldnt worry about it.

Aloush · 06-07-2014, 11:05 PM

Thanks a lot for all the replies guys! Calmed me down quite a bit hahaha.. Now another question. You think since the order is still in the processing phase, they wouldn't mind me removing an item from my order? The order included injectors but since I just found out my problem is not injector related, I no longer need them... You guys think it would be too late?

Aloush · 06-08-2014, 04:56 AM

Yeah I emailed Jason, hopefully its not too late... Anyways even if they do decide to ship it, it's normal maintenance... And since the car has been showing signs of dying injectors as well as the fact that I have the outdated injectors, not that big of an issue:P.. But to have that money for mods instead would make me a bit happier looool..

Dark_Knight_335 · 06-08-2014, 12:25 PM

Yeah Evan and Jason are good people- you are in great hands!

I have gotten plenty of stuff from Tischer- blazing fast shipping and second to none in customer service!

getBMWparts · 06-09-2014, 11:20 AM

Quote:

Originally Posted by Aloush

Hey guys, sorry if this isn't the right place to post this but just wanted to see if anyone else out there has had the same sort of experience I'm having… So basically, I placed an order for injectors and steering wheel trim from getbmwparts .com.. One day later they sent me an email saying they need a photo of the credit card I used and a piece of ID, since the credit card is Canadian and so is the billing address, to take my order off hold.. I found this really weird so when I had the time I shot them an email asking if this was for real… Long story short, I was receiving almost instantaneous emails back ensuring me that this was their policy and all information will be destroyed after the manual authorization took place. As soon as I sent the credit card (with the middle 8 digits covered) photo and the ID, I did not get a reply back which caused me to worry…. I sent a message to them requesting at least confirmation of receiving the photos, but still nothing… I really hope that I'm freaking out for nothing because the order was around 600$, and I wouldn't be too happy losing that much money…

I'm not trying to flame Tischer or anything, I'm just confused as to why the responses were instantaneous right before I sent the photos then right after there was absolutely nothing…. I've been waiting about 6 hours for a reply now and still nothing…. I'm afraid that maybe it was a hacker or something (you can tell my minds been sprinting all day about this…) Just wanted to know if someone has been in a similar situation and that it's completely normal so I can stop freaking out lol…. Thanks in advance!!

Thanks again for your order. I apologize for the late reply, but it looks like your emails were sent Friday afternoon and I had to leave early Friday for doctor's appointment. So, I didn't actually get to your message until this morning (since we're closed on weekends).

My apologies for the somewhat late reply, but the order has been approved and will be shipping out with UPS today. You can expect an order completion email w/ tracking # shortly.

Thanks again!

Edit: I just saw that you wanted to removed the injectors from the order. If that's the case, no problem - just reply back to my email from this morning and I'll get it taken care of.

Aloush · 06-09-2014, 11:43 PM

Sorry about the negative looking thread Jason! But it was my first time ordering with you guys and I got pretty scared by what was happening lol.. But I'm very glad everything has been resolved and you can bet you've gained yourself a loyal customer from here on out! You've been great help and I REALLY appreciate you editing my order so late into the processing phase!

getBMWparts · 06-10-2014, 09:28 AM

Quote:

Originally Posted by Aloush

Sorry about the negative looking thread Jason! But it was my first time ordering with you guys and I got pretty scared by what was happening lol.. But I'm very glad everything has been resolved and you can bet you've gained yourself a loyal customer from here on out! You've been great help and I REALLY appreciate you editing my order so late into the processing phase!

No worries - glad I was able to help.

Thanks again for your business!

roll_the_dice · 06-10-2014, 01:47 PM

Glad they took care of you...i just ordered some parts again from them this morning. They are top notch people. Really good customer service as well!

getBMWparts · 06-10-2014, 02:38 PM

Quote:

Originally Posted by roll_the_dice

Glad they took care of you...i just ordered some parts again from them this morning. They are top notch people. Really good customer service as well!

Thanks for your support - we really appreciate it!

dbudh001 · 06-14-2014, 01:09 AM

Ordered from them all the time. Best company around for parts. You will be fine. Email them or try and reach them via AIM.

getBMWparts · 06-16-2014, 09:21 AM

Quote:

Originally Posted by dbudh001

Ordered from them all the time. Best company around for parts. You will be fine. Email them or try and reach them via AIM.

Thanks for your support and kind words - Evan and I appreciate it!

WRichieX · 06-16-2014, 09:35 AM

Tischer is great! Bought a few things from them with no hickups. Only thing I'm a little peeved about, I was looking to order shifter and ebrake set and on their site. there were 2 prices for the same thing (one was cheaper). I pm'd them asking what the difference was then about an hour later I get a message back saying that it was the same and forgot to change price and switched it to the higher price. So by me asking what the difference was, it basically allowed them to catch a mistake and I missed out on the lower price. lol. I still think I should be able to get it for the lower price since I did you a favor.

Turkish Mafia · 06-18-2014, 04:10 AM

I cannot say enough good things about them. They have put up with my incessant questions and order changes with the utmost patience and have perfected my order every single time.

The moment I have had any issues with a past/present order, Jason has always helped take care of it immediately and put my mind at ease.

I have found them to be the best source of parts thus far on these forums.

06-06-2014, 08:20 PM	#1
Aloush Private 8 Rep 77 Posts Drives: 2018 OG M2 Join Date: Mar 2014 Location: Seattle, WA iTrader: (0)	Getbmwparts.com order… Help! Hey guys, sorry if this isn't the right place to post this but just wanted to see if anyone else out there has had the same sort of experience I'm having… So basically, I placed an order for injectors and steering wheel trim from getbmwparts .com.. One day later they sent me an email saying they need a photo of the credit card I used and a piece of ID, since the credit card is Canadian and so is the billing address, to take my order off hold.. I found this really weird so when I had the time I shot them an email asking if this was for real… Long story short, I was receiving almost instantaneous emails back ensuring me that this was their policy and all information will be destroyed after the manual authorization took place. As soon as I sent the credit card (with the middle 8 digits covered) photo and the ID, I did not get a reply back which caused me to worry…. I sent a message to them requesting at least confirmation of receiving the photos, but still nothing… I really hope that I'm freaking out for nothing because the order was around 600$, and I wouldn't be too happy losing that much money… I'm not trying to flame Tischer or anything, I'm just confused as to why the responses were instantaneous right before I sent the photos then right after there was absolutely nothing…. I've been waiting about 6 hours for a reply now and still nothing…. I'm afraid that maybe it was a hacker or something (you can tell my minds been sprinting all day about this…) Just wanted to know if someone has been in a similar situation and that it's completely normal so I can stop freaking out lol…. Thanks in advance!! EDIT: To anyone reading this thread... It was just because the emails were being sent on Friday lol.. Everything has been resolved now! If they ask you to send ID and a picture of the credit card, it's normal. And if you send them late Friday afternoon and don't get a reply instantly, don't freak out like I did loool x_x Last edited by Aloush; 06-09-2014 at 11:48 PM..
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06-06-2014, 08:26 PM	#2
e92_enthusiast_1 Lieutenant Colonel 118 Rep 1,709 Posts Drives: '10 AW/CR e92 6mt 335i Join Date: Mar 2012 Location: Tempe, AZ iTrader: (1) Garage List 2010 BMW 335i [10.00]	I've never ordered from them but I've been purchasing things online for a long time. Just not your normal protocol for an e-commerce purchase. Only thing I can think of is that this is something that happens with foreign orders to prevent fraud. I wouldnt be too worried especially since you only showed the first and last four of your card. __________________ 2010 E92 N54 335i 6MT Alpine White 2025 G87 S58 M2 6MT Grigio Telesto - Ordered
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06-06-2014, 08:46 PM	#3
DJtoad Captain 60 Rep 665 Posts Drives: 2010 535i M Sport Join Date: May 2008 Location: Ellicott City, MD iTrader: (2)	I'm assuming you're shipping to a US address since I don't believe they ship internationally any longer. If you request that the parts be shipped anywhere other than the credit card billing address, they will ask for a copy of your driver's license and credit card: Due to rising internet fraud, we've had to tighten our fraud protection policies. Your initial order with getBMWparts.com MUST ship to your authorized billing address - or you can email a clear scan/pic of your driver's license and credit card to us at getHelp@getbmwparts.com for approval if you need to ship to an alternate shipping address. Submit your order through our site, then immediately email the pic of the front and back of your driver's license and credit card to us at getHelp@getBMWparts.com. We'll delete/destroy these documents upon approval, and not require these for future orders. __________________ 2010 535i M Sport - Platinum Gray/Dakota Black/Anthracite Bamboo 2016 Jaguar F-Type S AWD - Polar White/Cirrus
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06-06-2014, 08:54 PM	#4
Aloush Private 8 Rep 77 Posts Drives: 2018 OG M2 Join Date: Mar 2014 Location: Seattle, WA iTrader: (0)	Yeah shipping it to the borders to pick it up… I'm just freaking out since its my first time buying from them.. I've heard nothing but good things about tischer on this forum though so I'm not doubting him, just was afraid I might've fallen victim to internet fraud lool..
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06-06-2014, 08:56 PM	#5
roll_the_dice Colonel 522 Rep 2,981 Posts Drives: 2013 BMW F30 EBII Join Date: Apr 2013 Location: Upstate, NY iTrader: (23) Garage List 1988 Porsche 944 Ce ... [0.00] 2010 BMW E90 328xi [10.00]	I have ordered from them before and they never asked for anything like that. Soon after I ordered though, someone stole my CC information. I am not blaming them, but maybe they had some fraud and they are handling things differently now. I would call them. I usually deal with Jason...or send them a PM here. Seems strange but you never know. better safe than sorry. In fact, I am about to order more stuff from them this weekend...maybe I will call them Monday. haha __________________ Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II My Build Thread
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06-06-2014, 08:59 PM	#6
DJtoad Captain 60 Rep 665 Posts Drives: 2010 535i M Sport Join Date: May 2008 Location: Ellicott City, MD iTrader: (2)	They're a BMW dealership (used to be called Tischer BMW but are now called BMW of Silver Spring). No need to worry... __________________ 2010 535i M Sport - Platinum Gray/Dakota Black/Anthracite Bamboo 2016 Jaguar F-Type S AWD - Polar White/Cirrus
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06-06-2014, 10:31 PM	#9
roadkillrob Major General 896 Rep 5,476 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: NH iTrader: (15)	They are usually on aim during business hours just hit them on that Internet Parts Managers and certified BMW Parts Advisors Evan Winstead and Jason Reighard are also reachable through Private Message on the various online forums we support and direct emails listed in our About Us section, as well as our exclusive Free LiveChat Service via AIM during normal business hours; screen names 'Jason at Tischer' and 'Evan at Tischer'. Don't have AIM? Click here to download this free program! __________________ 2025 X5 Msport 2008 E93 335i FBO 2012 Mercedes C63 Black Series Alanite Grey
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06-07-2014, 04:44 PM	#10
bob.g Captain 21 Rep 677 Posts Drives: 2006 325xi Join Date: Sep 2009 Location: montreal iTrader: (1)	ive ordered from them and also shipped to the border (kinek drop off location, worked out r eally well). At the time i didnt need to provide any extra info, but i wouldnt worry about it.
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06-07-2014, 11:05 PM	#11
Aloush Private 8 Rep 77 Posts Drives: 2018 OG M2 Join Date: Mar 2014 Location: Seattle, WA iTrader: (0)	Thanks a lot for all the replies guys! Calmed me down quite a bit hahaha.. Now another question. You think since the order is still in the processing phase, they wouldn't mind me removing an item from my order? The order included injectors but since I just found out my problem is not injector related, I no longer need them... You guys think it would be too late?
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06-08-2014, 04:56 AM	#12
Aloush Private 8 Rep 77 Posts Drives: 2018 OG M2 Join Date: Mar 2014 Location: Seattle, WA iTrader: (0)	Yeah I emailed Jason, hopefully its not too late... Anyways even if they do decide to ship it, it's normal maintenance... And since the car has been showing signs of dying injectors as well as the fact that I have the outdated injectors, not that big of an issue:P.. But to have that money for mods instead would make me a bit happier looool..
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06-08-2014, 12:25 PM	#13
Dark_Knight_335 Came to the N55 Darkside 1139 Rep 12,740 Posts Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ iTrader: (28)	Yeah Evan and Jason are good people- you are in great hands! I have gotten plenty of stuff from Tischer- blazing fast shipping and second to none in customer service!
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06-09-2014, 11:43 PM	#15
Aloush Private 8 Rep 77 Posts Drives: 2018 OG M2 Join Date: Mar 2014 Location: Seattle, WA iTrader: (0)	Sorry about the negative looking thread Jason! But it was my first time ordering with you guys and I got pretty scared by what was happening lol.. But I'm very glad everything has been resolved and you can bet you've gained yourself a loyal customer from here on out! You've been great help and I REALLY appreciate you editing my order so late into the processing phase!
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06-10-2014, 01:47 PM	#17
roll_the_dice Colonel 522 Rep 2,981 Posts Drives: 2013 BMW F30 EBII Join Date: Apr 2013 Location: Upstate, NY iTrader: (23) Garage List 1988 Porsche 944 Ce ... [0.00] 2010 BMW E90 328xi [10.00]	Glad they took care of you...i just ordered some parts again from them this morning. They are top notch people. Really good customer service as well! __________________ Drives: 2011 Porsche 958, 1965 Chevy C10, 1988 Porsche 944 Sold:2010 e90 Montego Blue, 2013 F30 EBII, 2013 Tangerine Scream Ford Focus ST, 2006 Mini R50,2004 VW Touareg, 2012 Camaro Convertible, 2008 Porsche 911 Convertible, 2007 Corvette, 2004 BMW e64 convertible, 2000 Dodge Dakota, 1999 Ford F150, 1999 Porsche Boxster, 1999 Ferrari Modena, 1992 BMW e36, 1990 Nissan 240sx, 1979 Celica, 1974 Mustang II My Build Thread
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06-14-2014, 01:09 AM	#19
dbudh001 Lieutenant 136 Rep 600 Posts Drives: m4cs 2020 Join Date: May 2010 Location: west palm vesch iTrader: (1)	Ordered from them all the time. Best company around for parts. You will be fine. Email them or try and reach them via AIM.
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06-16-2014, 09:35 AM	#21
WRichieX Major 86 Rep 1,076 Posts Drives: 07 335i e93 6MT Join Date: May 2013 Location: Chicago iTrader: (0) Garage List 2007 BMW 335i E93 [0.00]	Tischer is great! Bought a few things from them with no hickups. Only thing I'm a little peeved about, I was looking to order shifter and ebrake set and on their site. there were 2 prices for the same thing (one was cheaper). I pm'd them asking what the difference was then about an hour later I get a message back saying that it was the same and forgot to change price and switched it to the higher price. So by me asking what the difference was, it basically allowed them to catch a mistake and I missed out on the lower price. lol. I still think I should be able to get it for the lower price since I did you a favor. __________________ 07 BMW 335i E93 6MT (Praying neighborhood doesn't get flooded...again) 04 Infiniti G35 Coupe 6MT (Flooded) 08 Audi TT 2.0T DSG (Flooded) 03 Subaru WRX 5MT (Flooded)
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06-18-2014, 04:10 AM	#22
Turkish Mafia Captain 99 Rep 709 Posts Drives: E92 335i (6/2007) Join Date: Apr 2007 Location: NYC iTrader: (4)	I cannot say enough good things about them. They have put up with my incessant questions and order changes with the utmost patience and have perfected my order every single time. The moment I have had any issues with a past/present order, Jason has always helped take care of it immediately and put my mind at ease. I have found them to be the best source of parts thus far on these forums.
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