["07"BobbyBimmer]

Originally Posted by anderson007

Everyone gets soooooo upset whenever a dealer makes a mistake. They have offered you 2 solutions either take the car as is, or re-order the car. End of story no point shouting about it. If it was me I would try and swap it with an in stock car which is no biggy and you could split the labor with them should be about 3-4 hours. Everybody makes mistakes, and there is not enough money in a 3 to cover this kind of thing. No one works for free or at a loss, so be a grown up and work something out

What planet are you from, I would'nt care if they lose money having to make it right. The man ordered his car the way he wanted it and the dealer should make it right. I suppose if you ordered steak for dinner and they brought you fish you would say oh no problem. We are talking about a roughly 50K car. Make them do it right. Trust me the dealer wont lose any money, this is corporates responsibility to give you what you ordered, do not settle for less.

[ksfrogman]

The same mistake was made with my car, but I actually came to prefer the burl. I too am surprised they did not offer to swap out the trim.

[DasBlitz]

Only other option is to re-order? Yea, bet that means you get charged a ton of fees and such. It won't just be that easy. Not to mention the extra time to wait for a car.

Here is what you do. Tell them that you signed the papers that stated the exact trim you wanted. If that trim is not given to you without you paying a dime. You will call an attorney.

They would pull that shit on you in a heartbeat. Do the same to them. This isn't fucking mc'donalds. They give you what you ordered or else you make them.

[XPO186]

+1 to most replies here.

It is the stealership's absolute responsibility to get it right for the first time.
I don't know about bringing an attorney into this... maybe I'd settle with the present trim but have them subtract at the very least the cost of the trim from the car's total. If they won't have that, I'd probably walk away and complain to corporate.

In any case, if they don't bend over backwards to make you happy with your purchase, screw 'em big time on their customer satisfaction survey.

[E90Russ]

maybe the interior was meant to be! :-)

[Sniz]

that is a load of crap. Actually I had pretty crappy experience at the same dealership when I was shopping for an e39 M5 around 2 years ago. They had a car that was clearly beaten on, yet they swore it was a demo and was in perfect shape and was certified. Well, I test drove it to find the check engine light was on the whole time, the car was obviously down on power and when I was done with the test drive I got on my hands and knees and looked under the car to see the bottom of the car looked like it had been beaten up........like it had slid into a gravel trap at a track perhaps.

Well later on I found out the car was actually used at the BMW performance driving center and had been flogged by everyone and their mom............and they were trying to sell this thing liike it was a prestine demo used by the owner of the dealership himself............total crock of bs.

I politely told the dealership to f themselves for their dishonesty.

I then bought a Lexus..........which I sold 4 months later because it was boring..........then I bought a Toyota........

[oldaccount]

Originally Posted by Sniz

Well later on I found out the car was actually used at the BMW performance driving center and had been flogged by everyone and their mom............and they were trying to sell this thing liike it was a prestine demo used by the owner of the dealership himself............total crock of bs.

holy shiz

i didnt get to drive the m5s when i did performance delivery, but i drove a 330, and i ragged the fuck outta that poor thing all day. i honestly dont see how they could try to sell those cars to anyone (even though visually, all the cars were almost mint...just the typical interior scuffs, slightly worn tires, etc).

how did you find out it was a used PC car?

[anderson007]

BMW NA will not take responsibility for the "mistake" of the dealer. The dealer will not lose money on a deal. It absolutely makes a difference what you pay for the car and what service you get after the fact.

[Sniz]

Originally Posted by Suareezay

holy shiz


how did you find out it was a used PC car?

A friend of mine worked at the dealership, he was told that by one of the guys higher up..........

After that I will never go back to that dealership.

[AJ M2 comp]

Originally Posted by anderson007

BMW NA will not take responsibility for the "mistake" of the dealer. The dealer will not lose money on a deal. It absolutely makes a difference what you pay for the car and what service you get after the fact.

Originally Posted by anderson007

Thats just typical I love it. The person that beats up the most on the price of the car gets screwed. No wonder they won't do anything for you.
As far as "im glad you werent my CA" I really am not to cut up about that as a mini deal to me is a waste of time, I am in a very affluent area where people are glad to pay a little more for the service they recieve from me. Had this gentleman not beaten the price down so low the dealer may have had some gross left to cover his mistake.

So you have to pay MSRP to get good service? Does it really cost more money to have people not be f-ing idiots? Is it really that hard to fill out an order form correctly? Does it really cost a dealership more money to have good customer service? You are exactly what is wrong with 1/2 of the businesses out there. Take some pride in your work, the kid who beats you up on the price of a 335 today might send you a ton of business down the road.

The dealership should own up to there mistake. Its not about money its about taking responsibility for your actions.

[anderson007]

No you dont have to pay MSRP for good service but it certainly helps I wouldn't waste my time trying to sort out some beaters problems. Just move on to the next lovely customer. However if you actually let me make a living so I too can maybe eat steak once in a while instead of spam. Then I will come and pick your car up for service, go to your house and set up garage door openers. All the stuff you get when you buy a premium product. The problem with most of the people on here is that you think you get a good deal when you get close to invoice. Well actually you don't and I am just telling it like it is, the truth hurts. I have been with BMW for 15 year and worked in 3 dealers due to my relocation, I also have a CSI of 100% and have had for the last 5 years in a row. If you wont let me make a living, then you are on your own. Thats the way it is not just from me but from managers and owners too. You will have little notes written about you in the service advisor's screens so that when you come in everybody knows that you are a beater, why do you think there is so many complaints on here that "I didn't get a loaner, or I got a Kia"
Let the salesman make a dollar, and it may just work in your favor. Really whats the difference in $500 or $1000 when you are spending $40k or $50k, and don't bother telling me about all the other money the dealers make because it will not affect my paycheck if the dealer gets backend money I only get payed on invoice to sale price.
I could go on all day, I bet no one goes into starbucks and ask's for there coffee at invoice, theres about 500% mark up in that.

[dragan1979]

What makes this story worse is that the reason I got 2k below invoice was not b/c i was a "beater", but rather i was referred to the dealer by my boss who had done substantial business with the dealership in the past...i spec'd my car...my rep went to the owner and came back and offered the 2k off. I didn't say a word, except maybe thank you. (two words).

[anderson007]

Ok OK OK, so you didn't do anything wrong and you still got shafted. Now I feel bad for ranting and raving.
If you want I can check and get you a price for the wood to replace the dark wood, might be able to get you 10% off or something like that.
If you want to drive to CT I can have one of my guys put it on on the side and you can just slip him $50 or something

[dawgdog]

Originally Posted by anderson007

BMW NA will not take responsibility for the "mistake" of the dealer. The dealer will not lose money on a deal. It absolutely makes a difference what you pay for the car and what service you get after the fact.

Indeed! I actually purchased my first BMW at a cost $500 higher than at another dealership across town. I am now on my 4th BMW in 7 years, and while I expect a good deal, I also know that in order to provide high quality service the dealership needs to be profitable. When something goes wrong, as it has on occasions, I have had full support. If I squeezed them to the bone on every sale I'm sure they would feel differently.

[oldaccount]

Originally Posted by anderson007

It absolutely makes a difference what you pay for the car and what service you get after the fact.

im about 98% sure this guy is just a troll that has nothing to do with any BMW dealership.

but im 100% sure hes a tool.

i paid $1500 over invoice last august from a dealer I met online in another state, and i get A+ service from my local dealer who didnt directly get a dime from me.

[neuzpeed]

its not about what you make right now its about what you can make later on.

[anderson007]

Suareezay How does it feel to be 98% wrong. Stick to the things you are 100% sure about, Yeah I am a tool occasionally.