[Murph335]

They are a small shop on the sales support side. Rely heavily on their dealers, their dealers are usually hardcore. I used their stuff for vw and Audi 1.8t's and it was solid reliable, never had an issue. It's a set it and forget it mod.

They would be my choice for a 997tt in near future, I hope.

[shad951]

Thanks for all the responses. Just to clarify a few things. First, I have no doubt GIAC is an awesome company and I think their flash tune for the N54 is a great product. I agree 100% that PM's are not the best way to get a hold of a vendor and that the vendors do not live in these forums. Having said that my first contact with GIAC was through the contact email form on their website not PM. I did get an initial response from Austin a few days later. I followed up that response with an additional question on 11/4. No response back so I sent another email days later asking that same question. No response back from them again so I posted 2 PM's here neither of which have been answered. I work midnights so email is typically my best form of communication since I am usually sleeping during the day when companies are open. I do not expect overnight email responses as I realize companies receive dozens if not hundreds of emails a day and it may take time to hear back. But after reading through the responses here I see I am not the only one who has had communication issues with GIAC so I know it is not just me.

[enrita]

so what are your questions? we can probably answer them...

[JayKay335i]

SERIOUSLY?

Do you own a phone?

[BzzzBom]

Originally Posted by shad951

Thanks for all the responses. Just to clarify a few things. First, I have no doubt GIAC is an awesome company and I think their flash tune for the N54 is a great product. I agree 100% that PM's are not the best way to get a hold of a vendor and that the vendors do not live in these forums. Having said that my first contact with GIAC was through the contact email form on their website not PM. I did get an initial response from Austin a few days later. I followed up that response with an additional question on 11/4. No response back so I sent another email days later asking that same question. No response back from them again so I posted 2 PM's here neither of which have been answered. I work midnights so email is typically my best form of communication since I am usually sleeping during the day when companies are open. I do not expect overnight email responses as I realize companies receive dozens if not hundreds of emails a day and it may take time to hear back. But after reading through the responses here I see I am not the only one who has had communication issues with GIAC so I know it is not just me.

If "you usually sleep during the day," you could call GIAC on the days that you don't sleep during the day. Even if you sleep during the day, do you sleep the exact duration as GIAC's business hours? If not, you could call GIAC before going to sleep or when you wake up. I don't mean to hassle you but your excuse for not calling GIAC is far more lame than GIAC not returning your emails.

[BzzzBom]

Originally Posted by shad951

Thanks for all the responses. Just to clarify a few things. First, I have no doubt GIAC is an awesome company and I think their flash tune for the N54 is a great product. I agree 100% that PM's are not the best way to get a hold of a vendor and that the vendors do not live in these forums. Having said that my first contact with GIAC was through the contact email form on their website not PM. I did get an initial response from Austin a few days later. I followed up that response with an additional question on 11/4. No response back so I sent another email days later asking that same question. No response back from them again so I posted 2 PM's here neither of which have been answered. I work midnights so email is typically my best form of communication since I am usually sleeping during the day when companies are open. I do not expect overnight email responses as I realize companies receive dozens if not hundreds of emails a day and it may take time to hear back. But after reading through the responses here I see I am not the only one who has had communication issues with GIAC so I know it is not just me.

In the time it took you to write this post you could have called GIAC several times and had your questions answered.

[shad951]

Originally Posted by BzzzBom

In the time it took you to write this post you could have called GIAC several times and had your questions answered.

Thanks for 2 very insightful post. I never made any excuse for not calling them. I simply stated that "Since" I work midnights email works better for me. Do you realize in the time it took you to write your 2 replies to my thread I actually got my questions answered by another forum member who did not feel the need to be a "Smartass"?

[shad951]

Originally Posted by enrita

so what are your questions? we can probably answer them...

Got them answered from another forum member. Thanks!

[techlogik]

Epic thread....

[BzzzBom]

Originally Posted by shad951

Thanks for 2 very insightful post. I never made any excuse for not calling them. I simply stated that "Since" I work midnights email works better for me. Do you realize in the time it took you to write your 2 replies to my thread I actually got my questions answered by another forum member who did not feel the need to be a "Smartass"?

You are welcome but I don't think my posts were insightful, just common sense. I am glad you got your questions answered. If you choose the GIAC tune, you will be very happy. I apologize for being a "smartass." Happy Thanksgiving to you and your family.

[s2k_335i]

Order a procede if you are into piggy back.... V5 is coming out with tons of functionality. Just an idea...

[s.myrr]

What a retarded thread.

[tibra1]

Originally Posted by cvc 22349a

Well, don't bother trying to call Austin @ GIAC with a question either. If you leave a message for him, you may get ignored as well
Having said that, it's a great tune.. Hopefully, your nearest dealer can help you with any questions.

IDK what u guys are talking about here..I have called Austin at GIAC at their california location many times and when hes free he has always been there to field my questions and sepak to me for 15 20 mins..not just about GIAC products either..I think u gotta realize hes a busy guy..he running a business and any given time he has several customer cars in his shop..n not just BMW..porsches audis etc..

[old account 1]

Originally Posted by shad951

Hi fellow forum members. I am in the market for either a GIAC flash tune or piggyback tune (JB4 or Procede) my for 2010 535i. I contacted the Forum GIAC Rep Austin to ask a few questions and sent him two different PM's both of which to date have been ignored. I also emailed him and got ignored there as well. I guess he/or GIAC does not want my business so I will move on to JB4 or Procede for my tune. Kinda ridiculous to have a vendor in the forum ignore potential customers. Anyone other then Austin that works for GIAC in here who would like to help me feel free to email. If not I will contact Shiv for the Procede or Terry for the JB4 as I am sure they would both be very helpful.

Thanks

Replied to you. As noted, I haven't need on the computer enough recently. I am getting caught up now, though.

[old account 1]

Originally Posted by tibra1

IDK what u guys are talking about here..I have called Austin at GIAC at their california location many times and when hes free he has always been there to field my questions and sepak to me for 15 20 mins..not just about GIAC products either..I think u gotta realize hes a busy guy..he running a business and any given time he has several customer cars in his shop..n not just BMW..porsches audis etc..

Thanks for the kind words. I do try to help everyone as best I can. I get spread a bit thin sometimes, though.

[shad951]

Originally Posted by Austin@GIAC

Replied to you. As noted, I haven't need on the computer enough recently. I am getting caught up now, though.

Got your PM, thank you sir!